Stairwarehouse
Reviews and Complaints

But, I finally got through and ordered some stairs. The process was a bit confusing, but the customer service rep was patient with me. The stairs arrived on time and were easy to install. However, there were a few scratches on the railing. I contacted customer service and they sent me a replacement railing right away. Overall, I am satisfied with my purchase from Stairwarehouse. They just need to work on their communication and updating their website.

So, I was trying to buy some stairs from Stairwarehouse.com, and let me tell you, it was a bit of a hassle. First off, the website was a bit confusing to navigate, and I had trouble finding the exact stairs I wanted. But eventually, I found what I was looking for and placed my order.

Unfortunately, when the stairs arrived, they weren't quite what I was expecting. They were a bit smaller than I had anticipated, and didn't quite fit in the space I had planned for them. So, I decided to return them.

Now, this is where things got really frustrating. It took me a while to get in touch with customer service, and when I finally did, they told me that I would have to pay a 30% restocking fee to return the stairs. I wasn't too happy about that, but I figured it was better than keeping stairs that I couldn't use.

About a week or two later, the company finally refunded me my money, minus the restocking fee. However, I never received an address to return the goods. I had to call customer service again to get the address, which was a bit of a hassle.

Overall, I'm not sure if I would order from Stairwarehouse.com again. While the stairs themselves were decent quality, the customer service and return process left a lot to be desired. If you're thinking about ordering from them, just be aware that it might not be the smoothest experience.

I gotta say, I was pretty impressed with the wood handrail I got from Stairwarehouse. The price was totally reasonable, and the quality was top-notch. I mean, I've seen some pretty shoddy handrails in my day, but this one was solid as a rock.

Now, I will admit that the shipping cost was a bit of a shocker at first. But, after I talked to the customer service lady (who was super nice, by the way), I realized that it was because the handrail was pretty heavy. So, I guess it makes sense.

Overall, I'm really happy with my purchase. If I ever need to do another stair project, I'll definitely be coming back to Stairwarehouse. They've got some great stuff at really reasonable prices.

This company ain't the best, if you know what I mean. They got some issues with getting orders right, like 9 times out of 10. But hey, if you're feeling lucky and don't mind taking a chance, then maybe give Stairwarehouse a shot. Just don't say I didn't warn ya.

I ordered some stairs from them and let me tell you, it was a mess. First off, they took forever to even ship it out. And when it finally arrived, they sent the wrong size. Like, how hard is it to measure something? I had to go through the hassle of returning it and waiting for the correct one to come in. And even then, it wasn't perfect. There were some scratches and dents on it.

But I will say this, their customer service was decent. They were apologetic and tried to make it right. But at the end of the day, I just wanted my stairs to be correct the first time around.

Overall, I wouldn't recommend Stairwarehouse. Unless you're feeling lucky or have some extra time to deal with potential mistakes, I'd look elsewhere.

I gotta say, I had a pretty good experience with Stair Warehouse. I was on the hunt for some handrails and it took me a hot minute to find something that fit my style. I was really hoping for something in stainless steel and, lo and behold, Stair Warehouse had just what I was looking for. Their selection of modern, customized handrails was top-notch and they were able to accommodate all of my requirements. The products themselves were really well-designed and fit my space perfectly. I would definitely recommend Stair Warehouse to anyone in the market for stair parts. They're a reliable supplier with a professional attitude.

I was browsing online for some home improvement items when I stumbled upon Stairwarehouse. At first, I was excited to see their wide selection of products, including stair parts and accessories. However, after some consideration, I decided to go in a different direction for my project.

Unfortunately, returning the items I had purchased from Stairwarehouse proved to be quite a hassle. I was aware of the 30% restocking fee, but I was not prepared for the additional shipping costs that I would have to pay. Even though I was willing to cover my own shipping expenses, I was informed that the return shipping would cost more than the original shipping fee.

I tried to get more information on the phone about the shipping costs, but all I heard were crickets. It was frustrating to not get a clear answer, especially since my total sale was only around $53. If shipping is so expensive, how can Stairwarehouse stay in business? It left me feeling skeptical about their pricing and policies.

Overall, I would caution anyone who is in the process of evaluating products for their project to think twice before buying from Stairwarehouse. While they may have a good selection of items, their return policy and customer service left much to be desired.