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3 bedrooms carpeted. The installers were very courteous and professional. However, the carpet in my master bedroom has a seam right in the middle of the room and is very, very noticeable. I questioned why it was cut in the middle instead of in the back of the room where it would not have shown or been noticed and they said they were just following directions. Who and why would a carpet be cut in half in the middle of the room? The seam could have been in the back! I have called 5 times now, sent a note to have someone contact me and I hear nothing! The installers were just doing their job, I understand that. But when it was done and I questioned it, even they didn't understand why it would have been cut in half! I'm most disappointed in the lack of concern by Empire to correct this. When I asked to have an installation manager come look so they could see how awful that seam looks, they just sent the same installers back! It's not right that there is a noticeable seam in the middle of my room! I would ask you...would you accept that in your own home? I would appreciate actually hearing back from Empire concering this!
Desired outcome: I should get a full refund for that room, or you should replace that carpet with a correct installation at no cost to me or the installers. I would also appreciate hearing back from someone!
This complaint has been resolved automatically due to user's inactivity.
