Empire Today
Reviews and Complaints

I would like to note that we had a wonderful experience with Empire Today- Salesman brought tons of samples so we could see exactly how it would look with our furniture. We decided on laminate flooring in the living room & carpet in 3 bedrooms. They gave us a great deal since we were doing 4 rooms and paying cash, which enabled us to afford to do this.
The crews were fabulous! They sent one for the laminate and another for the carpet. They moved all the furniture, put the floors down, moved the furniture back & hauled away the old carpet.
I couldn’t be more pleased with the results and was impressed by how quickly it was installed after we ordered. I would highly recommend them if you are in need of new floors.

Dont do business with these crooks. Please be careful if you have them finance anything! You end up oweing twice as much as it costs originally because the finance contract is so horrendous... These are the worst of the retail contracts in the retail industry. They should be ashamed, and yes they screwed up my laminate floor and left with out it being done... Absolutely a dreadful customer experience
Fellow Dallas Texas Empire customer (never again)

Update: by working with upper management I was able to get my flooring issues resolved. I appreciate upper managements understanding and will continue to work with Empire Today. Get details on warranties though!

One other note in regards to this. Don't let them fool you with their warranties. Make sure you get the details because they will not hesitate to charge you outrageous labor fees for work that should have been taken care of under warranty or previous repairs. Very misleading and does not consider repeat customers to be important in my opinion. I had laminate floors put in and the original work was satisfactory. I will give them some credit.

I spent almost $8k on laminate floors and had a piece of trim that had been repaired from the original install fail again. Meaning, the trim piece will not stay flush on the floor. I was told that I will have to pay $125 dollars for something that should have been repaired correctly to begin with. Also, the customer service representative noted in their comments that Empire had been to my residence multiple times which is not true. With that said, I feel like I have been mislead on what falls under a warranty and will not consider Empire for future projects unless you can truly demonstrate that you want me as a repeatable customer.

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.

Empire has received confirmation from GE that finance charges will be removed and she will receive a check from GE for all payments made towards finance charges.

THIS COMPANY IS A SHAM, SALEMAN CAME TO MY HOUSE AND MEASURED, THE PRICE WAS $3000 . I THEN ASKED HIM HOW HE CAME TO THAT PRICE, HE COULD NOT GIVE ME A ANSWER.HE ALSO TOLD ME IT WOULD BE TWO WEEKS BEFORE THEY COULD INSTALL CARPET, THEIR TV AD SAYS NEXT DAY INSTALLATION. I TOLD THE SALESMAN TO PACK UP HIS SAMPLES AND DONT LET THE DOOR HIT HIM ON THE WAY OUT. DON'T BELIEVE A WORD THEIR ADS SAY, THEY ARE A TOTAL SHAM. PS I SHOPPED LOCAL AND AND GOT THE SAME CARPET NEXT DAY FOR $1500 .IT READY PAYS TO DO YOUR HOMEWORK AREA STORES MAY BE THE WAY TO GO.DON'T BELIEVE A WORD EMPIRE SAYS THEY ARE CHEATING THE PUBLIC.

As a former rep for Empire Today in L.A. market I can say they charge too much for carpet and way to much for flooring. I feel terrible after working for them and am relieved I no longer have to pray upon the nice people who believe what they're told. I am writing this, not as revenge for anything (I left them.) they've done to me, but more as a service in hopes I may save people more money than I have cost others.

First let's start with their free estimates. Empire reps are told not to give the yardage to the customer. The reason for this is they don't know. They measure the square footage of the house or room and add 20% for waste. Now in a 10 by 10 room this would be fair as the carpet comes in 12 ft widths and that would require a 10 ft long by 12 ft wide piece of carpet thus leaving a 2ft wide by 10ft long pice of waist or 20%.Now if your room is 12ft by 12ft the rep is still encouraged to add 20% waist to the job even though it isnt called for. So in a 12ft by 12ft room which is actually 16 yards the "Empire Way" would call for 19.2 yards and the rep would round up to 20 and over charge by 4 yards. However, if the rep did everything the "Empire Way" this is not illegal because he was instructed to tell you that he sells carpet by the job and not by the yard. For a one room job this might not seem like a big deal but imagine a whole house full of carpet and then adding 20% over.

Second is the pricing. Lets take their 50% off sale carpet called Keepsake. Empires target price is 41$ a yard. Target price means the price at which full commission is paid to the sales rep. On sale at 50% the price goes down to 31$ a yard because the sale is only on the capet and not installation. Well even the priciest carpet companies in America won't sell that carpet for more than 20$ a yard, It is a 24 oz. P.E.T. polyester bottom barrel carpet. At31$ dollars a yard most places will give you a 41 oz. continuous filiment nylon carpet. If a rep comes to a house, measures 1000 sf, adds 20% and divides by 9, he'll get 134 yrds; so he'll tell you the sale price is 4454.00$ If the customer agrees, he writes the sale and prays to allmighty that you don't shop around, he's also instructed to offer a discount if you'll put the carpet in tommorro. Now if you are just getting estimates or are shocked by the price then the real games begin. He'll say something to lead you into a trap like " If I could get you a better price by calling a manager do you think we can get this carpet installed tommorro?" . If you say " How much of a discount are we talking about?" he'll ask you what you had in mind. The goal is to find out how much your willing to pay because he allready knows he can go as low as 18$ a yard for that carpet without talking to a manager. If you believed the first price of 4454$ and he calls for a drop the price goes to 3900$ you are probably impressed by the discount and feel pressured to buy because you don't want to loose that 500$ discount; But you could have bought it for as low as 2000$ if you kept saying "just leave me an estimate and i'll call you."
Now you see why I say Empire prays upon the customer who believes what they're told. Even at 18$ a yard for Keepsake it's only a fair price and not a price that you'll never see again like the sales rep is claiming. Any one would be more than happy to sell you keepsake for 18$ a yard installed. If I sold you carpet and you bought it at the "sale price" without any further discount then I apologise because you probably paid to much. Empire does have good customer service and I can't take that away from them, but the price they charged you allows them to install it twice and still be profitable. As for the carpet quality; poor,very poor.If you want it tommorro then Empire is the best place for you, just take the first price the rep tells you and say you'll install it tommorro if they knock off 40%.

I hope this helps some people save some money because it doesn't come easy these days.

I had scheduled a "free in-home estimate" on Thursday, October 4, 2007 between 5-7pm at a home in which I do not live. I was there from 5-7pm. At 7pm I called Empire and asked where the salesman was. The woman answering the phone says she'll call him.

She comes back and says she had to leave a message, but she sees "in the system" that he had come but no one was home. When I tell her this is not the case and explain that there have been people at the house all day and that I have been there between 5 and 7pm, she calls him again.

This time she gets him on the phone. She says he told her that he did go to the house and talked to someone (!) but they said the homeowner was not there. I proceed to tell her that this is a blatant lie and request to talk to the salesman's supervisor. She says they are all gone, but she'll send an email. I've not heard from them yet. I reschedule for Saturday.

Saturday, Nathan comes out. He measures, shows me his products and quotes me $6300. 00 I tell him I have another company coming that afternoon. He gets huffy and says "We're not an estimate company, obviously you're not ready to make a decision." Really? Any sales company is an estimate company because you must give the estimate before you can get the sale! I tell him this is not the case, but that I needed more than one quote to make my decision.

He asks about the price, which I felt was about $2k more than it should be. He asks if he can do it for $5k, could we do it for Monday OR Tuesday? I tell him to call me on Monday after 5pm and I'll let him know of my decision. He agrees.

Monday he calls, I ask if he can do it for $4k. He becomes incredulous and says there is no way he can put a product "of this quality" into my home for this amount, then proceeds to say that he assumes I got a quote from another company for that amount (I had not, the other company rescheduled) and that they would not provide as good of a product, etc. I don't comment. He says "We'll split the difference and we'll do it for $6000". I'm sorry, how is the difference between $4k and $6k $300? I ask him what happened to doing it for $5k on Monday or Tuesday and he says, "Oh, well, that was Saturday and we had to do it today AND Tuesday." When I say that's not what he said on Saturday, he argues that it was a misunderstanding. He agrees to "call his boss" and see if we can do it for $5500.

The other company comes, with a product of equal quality, and the salesman is very nice, not rude at all. He quotes me $4100 with a better pad than Empire and also offers to take the extra carpet I had in my home out with the existing carpet.

I don't know how being abrasive and rude is ever a good sales technique. This guy acted as if I was putting him out, and as if he was doing ME a favor. I thought companies were out to make money by selling their product, and salesmen were out to make a commission by selling. Insulting a customer is not a way to sell anything, and I'm happy to give my money to someone else.

We have contacted Ms. Salva and apologized to her for the inconvenience. Ms. Salva has not accepted our offer of apology and stated that she do not want any further contact from Empire Today again and proceeded to hang up the phone.

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.

Had very similar experience with salesperson. Called Empire and they sent out a salesman that very afternoon. I was carpeting my home office and asked for a morning install as I had to work in the afternoon. He said it was not a problem, wrote it on the contract (I did think it was a bit pricey, but the convenience swayed me). When Empire called to confirm installation, I was informed they would be out anywhere from 8 a.m. to 6 p.m. Told them it was not acceptable, my contract stated it would be a morning install and let them know about my situation. Of course the response I expected was that they couldn't control what the installers do. The salesman had told me the installers were all Empire employees, so why couldn't they control the situation? I was furious, and the woman told me she would indicate on my record I needed a morning install. I called the main phone number, repeated my request, and got the same response. Next morning around 10:30 a.m. I called the installation department and was told I was the first install of the day (how could that be since it was already 10:30). Waited another hour, no installers. Called the manager back, was told the same thing. My husband finally called, and the manager said we were the first install but they had two previous installs to do (again, how could that be). He then proceeded to get very verbal with my husband. I could hear him through the phone! Promised a 1p.m. install, and of course, the installers showed up at 3 p.m. I lost a whole day's worth of pay. I asked the installer if they were Empire employees and they said no. I did look at the order, and sure enough it said "A. M. Install, no later than noon." When I asked why they did not honor that request, suddenly they couldn't speak English. Watch Out! They promise you everything and come through with nothing. The carpet install was okay, carpet of poor quality, and out a whole lot of money! Never again. I do not recommend this company. Will file a complaint with the BBB

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.

The salesman stated that they have really good customer service. After the installation of our new flooring in the bathroom, the toilet started to run since it had a leak in it from being moved around the room for the installation, which the company is not liable for according to the contract. Apparently, my husband decided to contact the company to get it fixed and explained to them the situation and everything. Rather than resolving the situation over the phone, the CSR dispatched someone to the house to check out the issue. The paperwork that the representative had stated only toilet issue and to dispatch someone out. I felt like I wasted my time, the installer's time and Empire Today's time in coming out to our house to go over this issue.

Also, as I was looking at the damage clause in the contract, it states that the company is not liable for any unintentional damages to pretty much the house and the property (it was a huge list of items). I can understand with some things that it is hard to say who should be responsible for that damage. There are other things that would be considered as an unintentional damage, but I believe the company should take more responsibility in it. For example, what if the installer accidentally dropped the toilet while he was moving it into the shower or break the shower door in the process? I understand that he/she was not intentionally trying to damage it, but at the same time, the company should take care of that kind of physical damage to the property in some shape or form. It is pretty obvious that a representative of the company physically damaged something. That damage clause should be reworded somehow. It does not make sense for me as a consumer to be responsible for something that got damaged by an installer that is very obvious that the person broke it, whether it be intentional or not.

In May 09, an Empire salesman sold my husband and I a product that was the "best thing" in vinyl. He showed us how durable it was, claiming it was water proof, and that it had a seamless quality. Within a few months, there was bubbling that had to be fixed. A couple months later we noticed a few gouges appear, the main seam continually became more noticeable and more bubbling appeared. In Jan 10, many attempts were made to contact Empire. It took several phone calls before someone came to inspect the floors. The repairman called the day prior to confirm the appt for an earlier time and that day. I corrected him and related the appt was set for 4pm the next day. He called late the next morning asking if he could come earlier. I told him no, neither my husband nor I would be there. I reminded him that our appt was for 4pm. He showed up to the house at two, my roommate let him in and he tried to repair the floors, not conduct an inspection like he was supposed to. Several weeks later, an actual inspector came to the house to examine the floor. He said he would try to compensate us the 3, 200 we had already spent and quote us tile instead of replacing the vinyl with more vinyl. The salesman called a couple days later, he said he would give us full compensation but, the tile installation would cost roughly 8, 000, 4, 900 with our compensation included. We got a second opinion from West Coast Flooring; they quoted us 3, 900 for all the same areas plus the fireplace and entry way. I have requested contact once again regarding a possible refund and have not heard back yet.
Our BBB complaint got us no where, we decided to go straight to the corporate office to file our complaint. The corporate 0ffice made us an offer to replace the vinyl with tile for $500. However, there were only five options none of which we liked. So, we requested a monetary settlement. They offered us 1/4 of the money we originally spent on the floors and a settlement agreement issuing a gag order and that we had to retract our BBB complaint and could not blog or forewarn anyone against the company.
My family owns a flooring installation business and I am familiar with the proper care and normal wear of a vinyl floor. In my opinion, Empire and their product are not meeting expected standards. We are unhappy with Empire due to the poor quality product sold to us and the terrible customer service. Considering the price difference and better customer service experienced with West Coast Flooring, we are dissatisfied with Empire.

We are currently researching your concerns. We are dedicated to service and satisfaction. A representative from our customer service team will continue to be in contact with you to assist with all your concerns.

I was just looking at this site to read up on some of the comments because I'm considering Empire on a different level. The one thing I noticed is the large amount of installations performed by these guys and the numerous cities in which they do business. Taking into consideration they have over a million customers over 49 years, I'd have to say that the small number of complaints is not enough to discourage me from continuing my involvement with them. Although it's important to know that customer service is evident, it's also important to factor in the opinion of the masses in addition to the few.

I was actually just Googling them to go to their store to shop, based on their commercials. I just bought a new home and was thinking of getting laminate throughout. Too bad Empire Today isn't standing behind their product and feels no loyalty to customers...not even enough to take them off hold after getting their money. That opinion is based on this and other reviews. Empire Today, you just lost my business. Thank you to the reviewer for posting the warning.

I agree with the other comment. I have just purchased a new townhouse and planned to call Empire to install hardwoods in the basement. After reading about the miserable customer service thsi patron received and others, I have decided to contact other businesses for my flooring needs.

I was planning to contract with Empire Today to install wood flooring in my DC condo, mainly because I see the commercials and thought Empire seemed a good choice. It's a large condo and the estimated price for the job is between 13-15 thousand. But having read this complaint and many more on the web, I will definitely avoid Empire Today. NOTE TO EMPIRE: You have lost my business. NOTE TO COMMENTER: Hopefully it's a small consolation to you knowing that your posting had an impact on Empire's bottom line. Thank you and good luck.

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and have researching this matter. We have offered to replace the padding at a cost for the customer and we have also offered to give a refund ( deduct the cost of the padding) and the customer have not responded back as of yet. We are awaiting his response before we move further into this claim.

I was an Empire Salesman in the Tampa area in the past. This whole operation is a scam to all concerned. They ripoff the public AND their salespeople. The Tampa sales office is run my this wormy little guy named Michael Smith. You have never seen such a poor manager. I called him once and he was so drunk, he didn't even know who I was- and I worked for him. What an idiot. He tells the sales people to charge the customer Florida sales tax, but don't list it as tax on the invoice. I thought this was weird until I went to the Florida Tax statutes and discovered these products are not taxable! I suspect this is a violation of Florida law. They tell their sales people not to list it under the tax section, to prevent the state from being able to come after them.

This entire operation is a joke. There is constant bickering among the staff. Sales meetings are a waste of time. The management spends most of their time gripping about there bosses- some lady named Lucy Kaulkman somewhere. I never met the lady. At one meeting, the sales management stood up and said that Lucy Kaulkman was a "Witch". This was heard by the entire sales team. I wonder how they expect to have a strong morale when stuff like this goes on? Sales management is a case of individuals rising to the level of their incompetence (Peter Principle). Empire Today is a terrible place to work and their product prices are about three times above retail. STAY AWAY from them.

Hey, I thought you were hot, so I came back to lay some pipe, if you know what I mean. You were giving me some signals, I thought we had something going.

By the way, are those tubes real?

I had Empire come out for an estimate on Thursday. The salesman just game me the creeps. He kept telling me that I needed a new vacuum and telling me about the houses he builds and then sells and all sorts of stuff. I just wanted an estimate. He was also very disorganized. He couldn't find correct paperwork, left things in his car, etc. After taking 1 full hour he comes with an estimate for our livingroom, which is not huge. The estimate was $1,662. So, we told him we would think about it and if we decided to go with them I would call him. He said ok and left us his cell phone number. We then went and got some more estimates and I got a great price on carpet for the livingroom for a little over $700 including labor and removing the old carpet.

The following day, I get home from work and about 15 minutes later my doorbell rings. It's the darn Empire salesman. I didn't call him and I didn't want him back over. Well, I didn't open the door. Like I said, he gave me the creeps and my boyfriend had left to go Up North for the week-end. So, I figured the guy would leave. wrong. He decides to camp out on my front porch for almost a half hour! I called Empire and told them I did not request him to come out. They then told me that my appointment had been rescheduled to that day. I said NO he was out on Thursday. Finally the man left.

I swear he drove by our house on Saturday as well. I call him the Empire stalker! If he would have kept coming to my house like that, I would have called the police. That is very rude to just show up at someones house and camp out on the front porch!

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.

I recently had install done 11/23. All hardwood flooring replaced in new construction except where there was previous carpet. Recently noticed that vinyl was lifted in up stairs bathroom and sealant was no longer holding it together. The caulk around the toilet that was removed and reinstalled for installation is also wearing off. I recently noticed a small water spot on the ceiling in the downstairs kitchen that's coming from that upstairs bathroom. I notified empire on 07/22/23, to only have a costumer service rep by the name of Angel Mccuen leave a voicemail stating that they'll have to get some more information to do an investigation? I called numerous times to complain that I wasn't getting much cooperation, she then called me on 07/25/23 to get me to send her pictures of the floors and bathroom. Which I did, the next morning Michelle Wittman emailed me told me that they can't assist me in this matter unless I get a plummer to come out and state that the vinyl caused a leak. In fact call my home warranty and put in a claim, as if I was born yesterday! My concerns are about the vinyl floors that weren't properly installed, is there's not a lifetime warranty on service? I'm truly upset at this point will never use Empire again! They don't uphold to their warranties.

Sincerely,

Mrs. Gordon

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. Unfortunately, we were not able to access your information within our database and need more information from you to do so. Please contact us at [protected] between the hours of 9am-5:30pm CST. Ask to speak to one our Consumer Affair Agents. You will need either your home telephone number that links you to your account or your work order # that is on your original paperwork when calling in. Thank you and have a great day.

We just had Empire Today in to do our whole house. We carpeted the upstairs, and put in hard wood floors on our first level. I LOVE the carpet and LOVE the floors. They came in about 1,000.00 less than other carpet stores in our area and did an amazing job, with NO complaints. The workers were courteous, took care of our belongings and did their best in making my husband and I very happy. We recommend them highly and would use them again.

I saw the advertisement on tv and thought this could be a win-win situation. Boy was I wrong. My installers looked nothing like, nor dressed like those guys in the commercials. My biggest complaint is follow-up. I paid an inexorbitant amount of money for convenience, but the materials to me are the same as Lowe's and Home Depot. I could have gotten the job done more efficiently and effective had I gone with the aforementioned. The installers had car trouble, as was relayed to me, I think they had another job, of course the company did not call me, they left it up to the installers. Also, I had to be home from 8 to whenever. The installers did not show up until 10:00, so most of my day was shot. Also, this expensive grout I paid for has not lightened up and I was told it will take 6 - 8 weeks. I was promised grout caulk for all the air bubbles appearing. I'm trying to give Empire here in San Antonio the benefit of the doubt, but when you pay double, even triple for a service, you expect good bedside manners. I do not blame the installers, they are the workerbees. If I don't get satisfaction, I'm considering lodging a complaint with the BBB or AG. This is false advertisement and just not sound business practices.

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. You will be contacted within 24 hours to address your concerns in full detail.

Thanks for your detailed complaint. I was thinking of calling Empire for a house I am buying in the near future. Now, I will NOT bother calling this company after reading about your experience.

I used Empire about 18 months ago to replace carpet after a flood in my house and I had nothing but good luck with them. My carpet still looks as good as the day it was installed. I hope you filed a complaint with the BBB and US Attorney General's office. They will turn it over to the right people. I had a huge problem with Dell computers and still fighting them but it has been turned over to Mass. Attorney Generals office for a class action law suit...

I knew they were bad when their commercial showed that dirty old pervert rolling around on the floor with all those children.

Wow I am so glad I found this site and comments, I have canceled the estimate I was scheduled for. They were so nice when I spoke with them on the phone, but should have known it was too good to be true.

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today.  We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. We want to work with you Mr. Raul to get your issues completed to your satisfaction. Unfortunately, we were not able to access your information through our systems being that you did not give enough information. Here is our toll free number [protected] and ask to speak to our Consumer Affair Specialist between the hours 9am-5:30pm CST Mon- Fri. Have a great day.

I checked out the Better Business Bureau (http://www.bbb.org/) and in my area (92869) Empire has no complaints. I have read about how sleazy the Empire people are, then I read about how sleazy their customers are by tricking the sales person. I have sold copiers for twenty years. I never lie and I am always professional. I know the customers don't care that I have a family to feed. I show them the same courtesy they show me. If I can lower my price to a price to what they can afford, I decide whether they deserve it or not. I have made a six figure income for many years. If the customers are polite to me, I give them the best price available. I have come to realize the pain in the rear customers are more of a pain after they buy from me.

I agree with all the comments here. The sales people are sleazy, but not that smart. When he quoted me an absurd price I simply made up a number that I wanted to pay and tricked him into meeting my halfway. I got lucky; the install was perfect and the price I got then to charge me was decent (not great). Remember, the housing boom is done so the consumer can dictate the price due to the lack of demand for services.

Wow never realized that i was not alone. Empire installed a shower stall in my home only after the salesman LIED to me about what products could be used in the shower. Yes to everything. Of course you don't get the warranty until after the install. After I read the warranty I called and told them what my sales man said. They sent an installer out to check the install. How can you fix a LIE? If i had known that I could not use certain products in my shower i would have retailed the shower myself. A year and a half later, i am still going round and round. They don't return calls, corporate does not respond to anything. The one customer service manager that did come to my home agreed that I had a legitimate gripe and was working toward me not being responsible for the bill. Guess what? He is no longer with the company. Beware and listen. You have been warned!

P.S. this is the extremely short version!

Thank you for bringing this to our attention. We have looked into this complaint and unfortunately we were not able to access you though our system. We will be more than happy to discuss your concerns with you. Here is our toll free number that you can use for your concerns... [protected] and ask to speak to one of our Resolution Team members of whom will be glad to assist you in any way possible. We look forward to speaking to you very soon. Have a great day.

I spent $5000, 00 on flooring 4 yrs ago, approximately 3 wks ago I notice the carpet in one room had start bulging in places. I contacted Empire and after staying @ home waiting for a return call, I had business to take care of. While out, some one called, after listening to the msg iwas unable to retrieve it again to get the number, so I call the main number again. The rep said she would send Alfonsa, this is the guy that left the msg. the next couple of days I did the same thing over and over, still did not hear from them. I contacted consumer Affairs; I conversed with them over and over again. A lady left a msg for me to contacted her; I called left a msg and still no response. This was over a week ago. I agree with with others that have filed complaints. Recently, I received an e-mail from Consumer Affairs stating that they had received notice that I no longer wanted to continue with my complaint. I relayed to them this was not true, and no one had contacted me with concern with my complaint. STILL HAVE NOT HEARD ANYTHING FROM ANYONE. I CAN SEE WHY SO MANY BUSINESSES FAIL. THE GET YOUR MONEY THEN KICK YOU TO THE CURVE. YOU DON'T DO YOUR CUSTOMERS WRONG AND EXPECT TO KEEP GAIN. WHAT GOES AROUND COMES BACK AROUND.

Stay away from this company! Installed 7 months ago, still no satisfaction, none. Repeated calls to customer service gave none. Repeat, do not engage this company for any work.

i have damage to my wood floor that installed about a year ago by empire. the damage was caused by a roof leak... part of the floor was damaged and needs to be repaired.. i have called several times over the past 3 weeks...explained that i need some one to come out and give me an estimate for the rapair. i told empire that i would pay and my insurance company would reimburse me... no one called again.. finally a sales person came out yesterday 10/21/15 and said i needed to replace my whole floor. not the case.. said i need to replace the flooring on the part that is damaged. since they put it in they know the type of flooring, etc... he called the installation manager ( john cohen) and john said he would call me today (9/22/15) no call. i called and apparently he is in a MEETING... the customer service rep said he would make sure that john got the message and would that john would call me back... still waiting... cannot believe they treat customers this way since i have put in two whole room wood floors down in my house in the last 2 years... what is the problem here? they will get paid since it does not fall under warranty... i have an account with these people... can someone help? frustrated and getting angry

when the guys came to install they where respectful and polite and they did a two day job in only a couple hours they where very quick and i love how they left my floor keep up the good work empire and (those Hispanics that did my floor !) i cant really remember one of their names but i think it was cezer and i think Carlo's :) thank you guys

Being Charged a fee of $150.00 to bring in extra people to move a pool table for the carpeting. WELL, they never brought in extra people and asked me to help them move the pool table. After trying to pursue this $150.00 extra fee for services they never performed, their customer service has totally ignored us. Totatally dissatisfied, will never do business with them again
and recommend you dont do business with them at a ALL!

I also failed to mention that after they were done with the carpet installation, There was enough carpet left over to carpet a whole other room.Thanks for nothing Empire today!.I just love the way you get away with ripping off War Veterans and the Elderly.You should be ashamed of yourselves...Never again..!RUN FAR AWAY FROM THEM...FAST.

They where late...very very late. They said 9-11, they showed up around noon. I was his first call of the day too. He got lost...he had a GPS and he got lost!

If you are curiuos, they charge $11 per sqft installed for the cheap stuff. The 60% off is for the ugliest product they have and they say it is actually more (after 60% off) than the regular stuff...which tells me that it is either a lie or they charge way way to much.

are their prices right ?
do they treat their contractors like trash ?
I know for a fact empire-today lowered paying rates to their contractors but for some reason they are still charging the same ridiculos high prices to clients, is this fair ?

They used to have a TV commercial showing in the Southern California area that showed a dirty old pervert in an Empire uniform rolling around on the floor with a bunch of kids. They subsequently pulled the commercial, but it's TOO LATE! THE SECRET IS OUT!

I feel that I was ripped off. I wanted hardwood floors put in and tile in the bathroom and kitchen. They had scheduled the tile first and the tile guy came out said no hardwoods had to go in first. So I had to wait for the hardwood floors. Finally the installer for hardwoods comes out to install the hardwoods. There was a problem with one of the floors being lower than the rest of the house so they charge me extra $ for plywood for that small room. Then when tile guy started in do the tile he says he has seven sheets Of plywood which they never use the plywood. So I was wondering why they charge me extra for plywood when it should've already been figured in the estimate they gave me. I received no breakdown of the material they used . I wanted my front entry done with tile and it never got done very disappointment with empire today. I cannot recommend them .

I wish I had read these reviews before we agreed to do business with Empire. Our sales rep was great and we worked a deal we were happy with. The vetting process of their installers is why we felt confident about going with them. The day of the installation the lead installer left 2 other workers who could not speak English. They couldn't answer our questions or bring the wood into the thresholds to the correct cut off. Some of the quarter round is cut at 45 degrees and some at 90 degrees. The quiet walk falls off before entry ways and you can feel that there is nothing under the floor. They brought the wrong color wood for the transitions, so when the lead worker came back he asked if he could come back Monday afternoon to finish the thresholds. My husband agreed. He asked if he could leave the trailer they came in, in our driveway as his truck broke down. We agreed! He didn't show up Monday because his truck was still broke down. Of course he didn't call until 2:30 that afternoon once it was too late for my husband to save a half day at work. To make a long story short, the trailer was in our driveway for 4 days. The lead installer finally showed up after 9 pm to get the trailer and to try and get us to sign off on the job. We refused to sign anything. He left the transitions outside and we had to store them in the house because it was going to rain. No one will answer our calls and now our sales rep has gone missing. I can't say how unhappy we are with our experience. I still have unfinished floors, no thresholds, and haven't heard a thing from the sales person or the company. I guess now we have to begin working through legal channels to resolve this. I would never recommend them to anyone I know!

WOW, I am so glad I did not use them. I had a saleman from Emprie Carpeting out to my house the other day. I called them becasue they were offering by one room get two rooms for free. What a joke. They were going to charge me $2798 for the one room plus my hallway and steps and $1100 to install the other two rooms. All less than 700 sq feet. All I could think of was sleazy car salesman. This guy came out with every line that is out there. I had a quote from a local company to do the one room, hallway and steps for $1300 installed. And to top it off, as he was walking out the door he said "If you had really worked at me hard enough, i would have given it to you for $1000". What an ### hole. All I could say to that was "Please leave my house". After he left I had to clean my house just to get the stinky filth out. I would never recommend them.

I saw the commercial today for pay for 2 rooms get the rest of the house free. I am replacing carpet, laminate and wood flooring in my 2400 sq ft home. I thought that I would check reviews before contacting Empire Today. Of course on Empire's site and partner sites they have nothing but glowing reviews. Then I found this site and I'm glad that I did. Empire is a JOKE! DO NOT PURCHASE ANYTHING FROM THEM!

I found the people friendly and nice...BUT...of the three people they sent to do the installation, NONE of them spoke English. Since I speak NO Spanish it was a gigantic problem. Their workmanship was sloppy. They left glue stains on the carpet, and installed the metal molding between rooms with sharp edges that cut people's feet. The vinyl flooring was not glued down completely, and had multiple air bubbles underneath. Now I notice the carpet is fraying from under the moldings, and I have only had the carpet for 8 months. I have had carpets for 20 years that did not fray around the edges.
Their products are poor quality, and the workmanship is worse. IF you insist on using this company, make sure you speak Spanish, or they will look at you as if you had two heads when you try to tell them you are not happy with the work.

I had carpet installed with emprie today 23 months ago. It now looks HORRIBLE. Faded, stained, worn, hard in spots. It's such a waste of money that now I want to have the whole room redone less than 2 years later.

A sales rep. just left my house. He actually got angry with me, when I told him I was not planning on signing anything today. I said I was in the process of collecting estimates, and I would discuss his proposal with my husband. (That's just how we do it, because my husband works long hours, and he doesn't want to spend his free time with a salesman.) He flat out said he would not present anything to me without my husband. He made me feel bad about the time he spent on the road. He told me he works on comission. He only showed me a few samples, and they were only the high end ones. He did measure my kitchen and call 2 suprivisors for estimates. Then to prepare me for the estimates, he asked me how much money I expected to spend. He asked me if my husband ever tried to install a floor, and did we know what was involved. He also put down Home Depot and Lowes. To sum it up he tried to make me feel stupid, as well as guilty. If that's their idea of a sales pitch, I have no idea how they stay in business. I will not even consider the proposal now.

I had Empire install laminate and carpet in my home in November of 2010. The carpet and laminate were installed but the installers did damage to my home in several locations, including getting ink of my carpet, broken molding around a set of doors and most critical they damaged the french doors leading to my deck. It takes a lot of strength now to close the french doors now since the door has to be lifted up and pushed hard to close. In addition, when it rains I now have water leaking into the kitchen from the doors. When I complained about this Empire sent the same floor installer to fix the door and he did not have the skills or tools to fix it. He instead ripped out the weatherstripping from the door and now I have cold air coming through the doors as well. All attempts to have Empire resolve the damage they did have failed. They are telling me to pay for a repairman to fix the damage they have done. I suggest you DO NOT have Empire do your flooring.

I had carpeting installed by Empire and I am very unhappy. The carpet is shedding when I vacuum. And it does it all the time. I have called the customer service people and they saiud it would stop after a few months. I had to take my vacuum to a repair place because it is so clogged with fibers. I am afraid that this will be always happening and I dread vacuuming because I feel that the carpeting will continue to deteriorate. I dont know if I should contact the manufacturer of the carpeting or if I could get some of my money back from empire and buy new carpeting from someplace else

Wow! I just want to say that I am sorry for all these horrible situations, that you guys have encountered at Empire. But I would like to say thank you for posting them. I am a 1st time home owner and I want carpet over my hardwood floors and of course after hearing Empire Ads I was going to go with them. Ha Ha, I have made the appointment for an estimate and even paid my "50.00 deposit" I am going to cancel "RIGHT NOW" after hearing your stories. I hope I don't have any problems with them not cashing my check.

On another note: I feel so stupid my sales person played that same game on me " calling his maneger to get a lower price" lol lol lol Thank once again you really saved this 1st time home owner.

I recently decided to replace carpeting in our rather small living room and master bedroom. I contacted empire because of their Buy one, get two free ad. The salesman was very rude on the phone and was extremely arrogant when he arrived in our home. He insulted my occupation (he didn't understand my job title) and then proceeded to pressure us into a sale. I stated that I would like an itemized bill and he immediately changed the subject. I tried to reason why the price was over $2K and he told me we have almost 1200 square feet to carpet. I was exhausted and decided to schedule an install that Friday. He told me it had to be next day and after much arguing he agreed to the day after. When it was all done I did not feel well about the whole situation and trusted my instinct. I contacted Empire and asked to cancel my order because I know I can receive a much better price. They pleaded with me not to cancel and told me they have to be the lowest price. They offered me $1169 and two weeks to compare prices. After reading your reviews, I am cancelling my order immediately! THANK YOU FOR THE HEADS UP!

I hate empire! We got crummy carpet. Not what we paid for. I want it removed and my money back! Next step is bbb. Please don't get carpet from this place you get garbage in return.

1/10th of 1 percent. That is what the above represents. Line up one million people ans select ONE. That is the percentage of unhappy customers this company has. Anyone who reads this should reflect on thier own family tree. Everyone has at least one WHACKO in the family. I am a REALISTIC satisfied customer whose initial install did not go smoothly. Empire addressed the issue in one day the very next day... Vacuum once in a while, clean up after you spill something. Carpet does not clean itself. Finally, lose some weight. 95% of you are over weight. Shed some pounds by pushing a vacuum around. Geez!

I had Empire carpet my entire basement (650sq. ft.) almost 5 years ago. The salesman did a great job, and everything went exactly as promised. The installers showed up right on schedule the very next morning, and were in and out in a few hours. Everyone was polite and professional, and they did a beautiful job. Five years later the carpet still looks and feels brand new (and this is our main entertaining space, mind you).
I'm considering them for a bathroom re-fit this year. My experience was great and I'd recommend them to anyone.

M. Slater
East Fallowfield, PA

I am very concerned. i had ordered carpet from Empire and installation was to be on Monday. the saleman called o n Satureeday and talked to my wife. he said "they were low on the carpet i ordered' but they coule replace it with a "higher grade" he said at the sales meeting "he thought of us right away." this seems to be similar to another comment that was posted and tells me i should not walk way but run as fast as ai can from this. The installation was pu off for aweek and he is coming on Wed.

We never even got this far! I called the Empire phone number one day in desperate need of new carpeting and after getting a machine over and over, decided nobody was answering and left a message saying I needed someone out to the house the next day (as they promise) with samples. Not only did they not come, but they never even returned the phone call. Needless to say, I went with a local carpet installer, whose workers did a fantastic job. It helps when you use a local company whose bosses care about their quality of work.

I am so glad I came upon this website. I am going to cancel my appointment I made for Monday Night. I need good carpet for my house with kids, animals and a business going on in here it gets lots of wear.

Thanks everyone for posting.

I called Empire, there salesman seemed nice and knowledgeable. The samples are small squares so it is hard to visualize how it will look in your home. Anyway the salesman told me the carpet I liked was a 580z. frieze. There was another sample that I liked as my second choice and he said that carpet was a 63oz. After getting my house ready for installation they brought out a carpet. When I went to check it out if felt really thin, not at all like a 58oz carpet should feel. The installers started working in my bedroom tearing out my current carpet, which by the way is 100 times better than the carpet they brought. I felt uneasy about the carpet they brought me so I called Empire and asked the customer service rep what the ounce weight of the carpet was. She replied 32oz., I had the installers quit. Meanwhile they left and I have my exposed pad and no furniture in my bedroom. The salesman comes back to my house and said, "I thought that carpet was 50 ounces, sorry about that." He brought my second choice back and now all of a sudden it went from 63ounces to 50 ounces. The salesman was a carpet installer before he became a salesman, so he is no idiot. I really think it is Empires MO to deceive and rip people off. I have called customer service twice and they apologize and say they will have someone contact me between 1 and 3 business days to bring out a better quality carpet. Now that I don't have a bedroom, all my furniture is crammed in my loft because they moved it out of my bedroom. I've been sleeping on the couch for 2 days and am pissed! Now I am in the process of working with Home Depot for new carpet.

I just want to thank everyone for their input on this website. We had an Empire Rep scheduled to come to our home between 7 and 9 PM tonight. He called a little while ago to either come two hours later or cancel because the company had overbooked him. I told him that we would call the toll free number and reschedule. After reading all of the posts on this website, I would rather call the Munro Brothers from Green Acres to come to my home and sell me carpet and hardwood. Thank you all for your help.

I would like to thank the creators of this site for the VALUABLE info! I am in the process of remodelling 25 of my rental properties. Of course, remodeling involves carpeting. Thanks to this information, I can remove Empire from my list of companies to contact.

Empire's jingle is sticky, so they would have been my first people to call for this type of service. Thanks again for the info provided. :-)

Almonst 3 1/2 years ago my husband and I purchased carpet from an Empire Salesman, who stated that the carpet would be installed the next day. The installers showed up only to find out that I had tile flooing which was not addressed to them by the salesman. This held it up and extra day.

My next issue with Empire is that I lodged a formal customer service complaint and kept getting tossed from person to person. When the installer placed our carpet the cracked all the tile on our fire place. Empire came out and took pictures and stated they will take care of teh problem but never did. Everytime my husband or myself would call Empire they would just keep transferring us to another operator. When asking for a manager they kept stating he was not available. They also did not place down and carpeting stripping on the edges of the carpet from one rooms to another. Therefore the carpet in the hallway entering into the kitchen looks like crap as does the carpet in teh hallway entering my sons rooms.

They also state we were getting top quality carpet, but that was not true as the carpet is not plush and it is made like sandpaper. I feel that Empire has the right to back up there products and give quality customer service but they don't.

I think Empire has the worst customer service and the worst carpet.

I guess my next step will be to call the news station to get this rectified or the Better Business Bureau.

I also GE Money Bank stand for Getting Extra Money from people.

My experience with Emprie Carpet has left a very bad taste in my mouth. Especially since they have never come back to fix my beautiful fire palce which was ruined when the installers used their kicboard against it when they were installing the carpet.

I would not recommend this Empire to anyone. My next step is to call the BBB and the local news station.

mobile phone Rs;14000/- N80 NOKIA

Waaaahh...

Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. Unfortunately we do not have any information regarding your account with empire-Today. We would like to speak with you to apologize and try to bring closure to this matter. Please contact one of our Resolution Specialist at [protected] one of our representatives will gladly assist you. Have a great day!