iFloor.com
Reviews and Complaints

The people came to my house and are rude! They are complaining and telling our helper to move all the objects out of the room they are putting the wooden floors into, when they have 5 people to help them, they are lazy, the one guy comes here listening to music with earphones in his ear and complains to his partner but i can hear everything they are saying because he can't hear himself speak. They don't have respect for people and are just TOTALLY RUDE! Im not sure of the names, I do not even feel comfortable in my own house?!?.

The promise a 30 day money back guarantee on every page that displays their product, but they don't have all the fine print there. So you think it is okay...they will back up their product, but they don't. The product they ship you is cheap, looks NOTHING like the pictures on line and they then want to change you a 20% restocking fee! I even asked for an exchange. I would have upgraded if they would have taken the crap they sent me back, but they would not work with me at all.

We have had a horrible experience with this company! We bought wood and transitions for 900 square feet and still have not received our transition pieces two months later. Every time I called I was told it was back ordered. Then they would transfer me to someone to "help" and I would end up in voice mail. Horrible horrible customer service!

This company is a rip off and engages in sleazy and deceptive business practices. Items I ordered were never delivered. I ordered Laminate Flooring and underlay on 2/28/2013. Hunter Chavira processed the order. He was told at the time of placing the order that I need the delivery for March 16, 2013 as the installers are coming March 18 and 19. He was told I work in California and the property is in Nevada. He placed the order and I received a telephone call from delivery service on March 7th that they wanted to deliver the flooring. I told the person I am in California. I contacted Hunter by telephone and told him the delivery was to be on March 16th. His response was "I made a mistake". I told him by telephone and email to cancel the order. In the meantime I received a call from Reama Schuldt offering to charge me $500 for storage. I sent her an email to cancel the order and I not paying storage for Hunter's mistake.

Buyer BEWARE! This company sold me bamboo flooring that their advertising states is 27% harder than hardwood. I had the flooring installed and it looked beautiful... until it was walked on. I have two dogs that are groomed and have their nails trimmed and filed regularly. Every inch of this floor is scratched just from them WALKING on it. I contacted the company and they tried to make me pay for an inspector to come and look at it. I refused. The inspector came (at their cost... gee, isn't that how a legitimate business does it?) and came up with this far fetched idea that my dining room chairs were scratching the floor. Never mind the fact that they have not been used once since the floor was laid, they have protective sliders on them, and the floor is scratched over the entirety and not just where the chairs are. Now the company is refusing any responsibility and is denying my request for compensation of any kind. They seem to think that it is perfectly normal and acceptable to shell out almost $3000 for a floor that will not take normal wear for one day. That is how long it took the scratches to start appearing. Save your sanity. At least when you deal with Home Depot they respond to your problems. At Ifloor.com they just kick you to the curb and say 'tough luck.' And then they have the nerve to say that they pride themselves on 'world class customer service.' Buyer, BEWARE!

just beware. the company claims that coupons it promotes via other websites (common online advertising practice to drive traffic to their site) will not be honored. so, while they benefit from the traffic by pulling in customers with promotions and coupons, they will not honor those promotions and coupons. shady.

After purchasing a new apartment from my dear friend we decided to change the flooring as it appeared very fade out. I searched for the best flooring at many places and decided to purchase from this company. I bought flooring from ifloor.com and the wood was horrible. The finish had bubbles in it and it was all scratched up. We requested an inspector to come out to look at it. He never showed up and ifloor.com told me that I had to pay for it. It looks like I losing $5, 200 and no warranty to back it up. I called ifloor.com and no one seems to know what they are doing and I have had this bad flooring for 3 months. This was the worst mistake I did of choosing this company to frame my floor. Don't buy from ifloor.com they don't deliver the goods they promise. They are irresponsible towards their duty and avoid you if you have some problem.

We had rented a home, it was really shabby and worn out, so we decided to get the flooring done with our landlords permission and other work done early as we were suppose to empty the previous place. Well my husband's friend told him that ifloor does a great job so we contracted ifloor. After the job was done, the real story starts. No sooner we come to stay in we noticed scratches and indention result of falling small objects on the floor. I wrote the matter to the claim division and here what he says- the floor is not designed for scratches or dents, it is only designed to protect flooring stains and regular human foot traffic. Wearing shoes will scratch flooring, having pet in the house will damage flooring. The reply was unexpected. The finishing of the flooring is just impossibly bad and coarse. I strongly advise you people to avoid Ifloor flooring they are poor quality.

I attempted to purchase flooring ($2, 300) during their one day 48 month financing promotion. I already had a quote obtained via e-mail and applied for credit. I called the local (Tempe) store to process the order. They told me the system was having technical difficulties, and they would get back to me the next morning. I was not called by 10:30AM; I called and was told the problem was still occurring. They could not properly process the T molding I had requested, and would call when the problem was fixed, but I would still get the 48 month financing. The next afternoon I had to call them and was told it might take two more days before the issue was resolved. They were not apologetic, did not present alternatives, and seemed to be annoyed that I called. Later that day I canceled the order and sent a comment to IFloor through the web site. Since then I have heard nothing, until the sales rep tried to sell me on a lesser deal without apologizing for previous failed order. It seems crazy that in this economic environment they would treat potential customers as an annoyance, and use bait and switch tactics.

When we bought our flooring from ifloor.com we were looking for an armstrong product that they no longer made with the same interlocking system. We had an existing floor and wanted to add on to it. The ifloor.com representative assured me that they could get the amount that we needed of the older style. When it arrived, it was later than promised and dumpled on our front lawn. Our contractor opened it and there was not one box that wasn't damaged. Not just a little damaged-- all of the pieces had huge cracks and some broken in half. We counted 16 pieces out of 128 that we could salvage. Needless to say there wasn't enough to do anything with so we contacted the company and they gave us the run-around for a while, then nobody responded for a while and then we get an email saying they could give us back $180.00 of our $600.00 order. We were instructed to save the damaged product for the shipping company to come and get it and then we could get the rest of our money back. It has been 3 months and we have heard from no one. Should we charge them for storage?
Of course we had to change out our existing flooring anyway because we could find no other boxes of the old style of Armstrong. May I just add that we did NOT order it from ifloor.com and will never use ifloor.com again and we will spread the word of their terrible customer service.

Do not do business with these people. Customer service sucks. Delivery sucks. Delivery time frame keep shifting and they won't put the floor in the garage for you. They want you to unload the truck or will dump the whole thing on the street in front of your house. If you deal with contractor, they want that contractor to go pick up the load. When you buy the stuffs, they won't tell you any of this. They will mention delivery time frame, don't believe it, and nothing about what the large delivery charge will covers. Customer service will hang up on you if you call about delivery snafoo.

Avoid them at all cost, it will save you head ache and money in the long run.

The end of last week I walked in one of IFloor stores for a wood sample. They were nice and willing to help. I saw a laminate woodfloor that remained in my mind cause of the price. It was $0.99/SF. Later on that day I got a job opportunity for laminate flooring and I quoted that job based on Ifloor price. I got the job and when to confirm with the store if they have the materials in stock or they have to ship it in, I surprisingly will find that the price per SF went up suddenly to $1.39/SF. I contacted several people from their company to see if they can honor the price listed in the store what I saw earlier in that day but nobody couldn't do anything to help.It passed almost 1 week since then and I called again several time in this days but almost every time they said will call back and they never did. I finally gave up and I used another company. I understand that, a company can change a price at sole discretion but even Home Depot is honoring the price of other branch if the price is lower. In this case when they found out I need a lot of material for this project instead to make a deal on material, they went up.

iFloor - iFloor.com

CUSTOMER SERVICE HA!

Let me start by saying this, I have worked in the construction industry for 20 years. I completely understand the process of sales, estimating and installation. I just purchased a home and need to have 1250SF of floors re-done prior to move-in, which is now in 20 days

After being given the run around by the Tinley Park store manager, I thought I would give their Chicago store a try. The salesman at the Chicago store (Delano Michaels) I was dealing with was very pleasant and helpful after explaining that

#1 their was existing Pergo that I needed to match and

#2 I was on a time crunch and needed to get everything installed by the end of the month.

He was able to get an 'estimator' out to the house the next day. After the 'estimator' was there and completed his measurements I gave him a sample of the existing Pergo flooring that he needed to match. He told me that I would have an estimate by the end of the day on Friday.

I did not hear from anyone until Sunday afternoon when the salesman called me and told me that I would have to come in to select flooring. I then explained to him that I had given a sample to the "estimator" to be matched. I was then informed that the person that came to the house was an sub-contracted installer, not an estimator and definitely not someone who could be responsible for matching the existing flooring and I was also informed that he had never given the sample to the salesman and the salesman did not know when or if he would get the sample and even if he did turn it in, the salesman would not match the flooring. After a heated argument with the salesman I told him to forget it and to have the installer return my sample (my one & only sample) because I would have to start the process of searching for a floor company all over again! He told me he would contact the installer and have him put the sample in my mailbox.

Now it's Monday and the sample has not been returned so I contact the store where I speak to the assistant manager. He had been made aware of the situation by the salesman. I again explained my time crunch and again informed him that I needed the sample flooring back so that I could give it to the new company coming out to estimate. The assistant manager could not have been more RUDE and UNCOOPERATIVE and informed me that they would return the sample via mail and I should have sometime this week. I try to explain my frustration and the sense of urgency, AGAIN. After another heated argument, now with the assistant manager, I asked for contact information for the district/regional manager. The assistant manager informed that the person I was wishing to contact happened to be in the store.

Now I am dealing with the 'district/regional manager', who was even more rude and uncooperative that the asst. manager, it must be part of the training! Once again, I explained my frustration and the urgency of the situation and now demanded that my sample be returned IMMEDIATELY. I asked why their installer would take my sample if he was not responsible for that portion of the job and this so-called "district/regional manager" talked over me the entire conversation, made some comment regarding that I rushed the installer out of my home (don't know what that's all about?), offered to SELL me Pergo samples if I would only give him my credit card number. I then asked for their corporate office number and the name and number of his supervisor. The so-called "district/regional manager" told me that I would have to deal with him, that there was no one above him for me to speak with. Unfortunately for him, I was in front of my computer and had their 800 number before I hung-up.

Now I am FURIOUS and on the phone with a Customer Service Rep, who by the way was fabulous (I wish I had asked her name)! For the 3rd time in 2 days re-explained my situation, stressing the urgency and now my even bigger time crunch. She started out by apologizing over and over for the way I was treated, explained that this is not standard procedure and she would forward my complaint to the necessary department supervisors. She offered to try to correct the sample issue; she is overnighting 6 flooring samples at NO CHARGE. Then, believe it or not, "Mr. District/Regional Manager" does have a supervisor for whom she was happy to give me his name & contact info (Rick Wells, 206/493-2100). I was also given an address to where I could forward a letter stating how I was treated.

It's a shame that the "Customer is Always Right" theory stops at their corporate/customer service level! Are the local salesmen on commission? Do they know that the salaried management team does this to their customers? Oh yeah, does the management team know that there are THOUSANDS of other flooring companies out there?

As for my floors, I am back to square #1 thanks to the incompetence of the iFloor company. My opinion, DON'T WASTE YOUR TIME OR MONEY! If my situation doesn't change your mind, read a few more the complaints on this site, I should have looked here first or at least taken the clue from the way I was treated by the first store location!