Menu
For Business Write a review File a complaint
Empire Today

Empire Today review: Flooring Install 1

K
Author of the review
12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In February of 2024 we had a sales representative come out to give us an estimate for flooring install in our home. At this time we were unsure how many rooms we would be doing. After the consultation we came to an agreement to do the majority of the first floor of our home. The sales rep convinced us to go with a waterproof laminate flooring. We signed a contract that day. At this time we were unaware empire today would be contracting out the work. About a week after signing the contract, work began by another licensed contractor. This contractor did not prep the floor properly thus causing us many issues after installation including gaps, tenting and bouncing of the floors installed. Once issues began arising we had a technician come out to assess the issues. The contractor hired by Empire Today stated it was due to us moping our waterproof flooring. The contractors began working on the fixing of the floor and commented on the spacing being too tight causing the issues. We also recorded the contractor stating that double padding the floor would be the same effect as leveling. Upon not being satisfied with the fix we had an outside party do an official inspection of the flooring where he found the floors were not properly prepped causing many issues. He stated in order to get a proper installation the floor would need to be removed and sub floor prepped properly. After filing a BBB complaint we finally got one of our rooms fixed where upon pulling up the flooring it was discovered proper moisture guard was not put in place, going against code. The company has refused to fix the other rooms and Frank Hernandez the general manager will not return calls or messages even once being notified it was not installed to code

Desired outcome: Either proper installation done to code or refund for installation.

Confidential Information Hidden: This section contains confidential information visible to verified Empire Today representatives only. If you are affiliated with Empire Today, please claim your business to access these details.

1 comments
Add a comment
L
L
L. Hartmann
Oct 31, 2024 3:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Contact Empire Today's corporate office directly and formally request a full repair of the floors to meet code. Emphasize the findings from the independent inspection and the issues with installation and moisture barriers. If they remain unresponsive, consider consulting a legal professional to discuss further action, as the improper installation may violate building codes and warranty terms.

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Empire Today Contacts

  2. Empire Today phone numbers
    +1 (800) 588-2300
    +1 (800) 588-2300
    Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number
    Customer Service
    +1 (855) 972-3100
    +1 (855) 972-3100
    Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number
    +1 (866) 379-0755
    +1 (866) 379-0755
    Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
    More phone numbers
  3. Empire Today emails
  4. Empire Today address
    333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
  5. Empire Today social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024