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Empire Today is one of the worst companies I’ve ever dealt with. They installed vinyl floors in my house in Oct 2023 and did a horrible job. Not only horrible but border line illegal since they did not follow proper codes and safety policies. They have been doing everything to stall and delay rectifying the issue. The vinyl panels are uneven, not sealed and moister from beneath seeps through because they never properly sealed them. They had the nerve to say it’s my fault and my problem!
Claimed loss: $8000
Desired outcome: Either fix the floor or give me my $8000 back and I’ll have a real expert finish it.
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I am writing to formally file a complaint regarding the improper installation of vinyl flooring by Empire Today in October 2023 at my home. I have encountered significant issues with the installation, including yellow residue from moisture, which I have been informed is the result of improper installation techniques. Multiple independent contractors have confirmed that the issue stems from errors in the installation process.
Despite informing Empire Today of these issues, the company has refused to provide any assistance or resolution. I have paid Empire $8,000 and now I need to hire another contractor to install new vinyl floors. I have attempted to resolve the matter directly with the company, but they have shown no willingness to address the problem. Instead, they state that its not their fault because they did everything they can on their part. They also claim that they installed a poly underlayment which they didn’t. In getting multiple expert opinions from other installers and contractors, they have clearly failed to address the issue prior to installing the floors which is why this issue exists.
