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Empire Today review: Frank Hernandez, G.M. in Phoenix Az

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3:57 pm EST
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4 years ago I had Empire put premeum laminate flooring in the living room, Dining Room . The workers ran out of time and did not put the baseboards back in. I was sick at the time. When I felt better I called customer service and told them. They said I ran out of time to complain. Since then, last year I had flooring put in bathrooms, kitchen, hall ways and carpet in 3 of the 4 bedrooms. There was a problem with the master bath which was taken care of and with the boards at the doorways. they have been since done. I talked to Frank Hernandez, G.M. Phoenix about the baseboards. I told him I would supply the baseboards but I would like him to have someone install them for me. This was early January. He refered this to a women assistant. In January I had 2 surgeries, I was laid up for 5 weeks. When I tried to find the number for his associate I could not find it. For the last 2 to 3 weeks I have been calling Frank Hernandez, leaving messages on his voicemail. He has never returned any of my calls. Nor has that women. I would like someone to call me and take care of this matter. Really do not want Frank Hernandez to help because I do not feel he follows through and does not care for his customers or future customers.

Thank you

Beverly Martin

4932 W Olney Ave

Laveen, Az 85339

[protected]

Desired outcome: Floor boards put back in

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Mar 07, 2024 11:23 am EST
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333 Northwest Avenue, Melrose Park, IL, 60164, US

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Beverly, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. We’ve located your account and will work closely with you to rectify this matter.
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