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Enterprise Financial Group [EFG] Customer Service Phone, Email, Contacts

Enterprise Financial Group [EFG]
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www.efgcompanies.com

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1.0 8 Complaints
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Enterprise Financial Group [EFG] Complaints 8

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11:15 pm EDT
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Enterprise Financial Group [EFG] Extended warranty

I paid nearly $4000 for extended warranty on my Ram 3500. It has blown a head gasket and EFG refused the claim. They took a full week to tell me the repair was not covered because my engine had an unauthorized module on it to improve fuel mileage. They said that was covered in my contract which I never received. I had to look up the contract that I didn’t sign on their site. EFG company is a rip-off. You should not get the extended warranty from them.

Desired outcome: I want the entire amount of $4000 back because I have to pay for a rental and the repair.

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6:53 pm EDT
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I purchased a 2011 Mazda 3 vehicle at my local Subaru dealership and bought the gold coverage from EFG. Purchased 9/14/2020 for 2397.00 for 48 months. Had to get a oil change and technician said I needed transmission oil pan ASAP. Brought car to garage & he ordered part and I showed that garage my contract and he said it’s covered. Part came in & EFG said...

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11:11 am EDT

Enterprise Financial Group [EFG] Braintree Auto Works submitted claim for payment not received.

On 6/12/2021, customer came in for repair of PDC sensor for their BMW 2017 X3, vin # 5UXWX9C51H0T00271. The customer gave me her warranty policy #[protected] and I, Wing Seto, Manager at Braintree Auto Works, in Braintree Massachusetts called EFG Vehicle Warranty Company at [protected] on 6/14/2021 for an authorization and spoke to Tim and he stated it is covered under customer's warranty policy and approved $435.50 for parts and labor, and I faxed our repair order #GT3870, after receiving authorization number 13B-A0D39 from Tim at [protected]. 30 days had passed since initial contact and no payment has been received. The amount approved for payment is $435.50 and our company has not receive this payment. I called and spoke to Tim in July about not getting the payment and he stated he would submit the payment. Can I contact the Attorney General's Office in Massachusetts to file a complaint or file a claim with Small Claims Court?

Desired outcome: Payment of $435.50 as soon as possible.

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Is Enterprise Financial Group [EFG] Legit?

Enterprise Financial Group [EFG] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Enterprise Financial Group [EFG] to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Enterprise Financial Group [EFG] is known for their high standards and safety. If you're thinking about dealing with Enterprise Financial Group [EFG], it's wise to check how they handle complaints.

We found clear and detailed contact information for Enterprise Financial Group [EFG]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Efgcompanies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Efgcompanies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Efgcompanies.com you are considering visiting, which is associated with Enterprise Financial Group [EFG], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Efgcompanies.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Enterprise Financial Group [EFG] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Efgcompanies.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The efgcompanies.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Enterprise Financial Group [EFG]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:02 pm EST

Enterprise Financial Group [EFG] car extended warranty

I purchased an extended warranty in August 2018. I filed my first claim on 11/21/2019. I received a call from an EFG representative telling me that the third party vendor that sold me the warranty should have never sold it to me due to Carfax report they pulled that showed insurance company reporting that my car was totaled in 2016. I explained to the representative that there was a massive hail storm in San Antonio, TX that year and that car received major cosmetic damage to exterior only. EFG representative said EFG was going to cancel my warranty and deny my warranty claim and that I would have to contact the third party that sold me the warranty for a refund. I asked the representative 1) why I was just being told this now after having paid almost $1, 200 in monthly premiums and 2) why the fact that I was sold the policy when I should not have been (per the EFG rep) a problem I had to deal with. I spoke to JR Auto Protect who sold me the policy and told them what EFG was telling me and the representative couldn't believe what I was being told. I told the representative that per EFG I would need to get a full refund from JR Auto Protect. The representative said he would call EFG and that it would take 6-8 weeks to process a refund. The bottom line is 1) I have a $1, 500 claim that EFG is denying; 2) per EFG they are cancelling the warranty; 3)I have a $1, 200 refund due from JR Auto Protect per EFG that I am not sure I will ever receive. HELP!

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5:43 pm EDT

Enterprise Financial Group [EFG] advertising/robocalls

In late March, early April I started receiving illegal robocalls from a marketing company connected to EFG Companies. After writing to complain I was contacted by Scott Knapp. Careful, this guy has been with the company 10 years and he is a very smooth liar. He will pretend to be concerned and will ask for detailed info so that he can "investigate". Don't let him fool you, no amount of info sent will satisfy him Scott Knapp and the President John Pappanastos both know that the 3rd party companies they use for marketing purposes use illegal Robocall methods. They understand quite well that these marketing companies are not calling potential customers back one call at a time.
Since these illegal Robocalls are bringing in so much money to EFG Companies the only way to get their attention is through lawsuits. Individual suits are great, but it will probably take a million dollar class action lawsuit to make Mr. Pappanastos stop. Again, don't waste anytime talking to Scott Knapp, he could of been a great Hollywood actor the way he "pretends" to be concerned about this Robocall issue. He's making a huge yearly salary to lie and deceive.
If you do have the unpleasant experience of talking to Mr. Knapp ask him for the name and addresses of all the companies that market on behalf of EFG. He won't give out that info. Of course, he has to protect his shady marketing companies.

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10:45 pm EDT

Enterprise Financial Group [EFG] Extended Auto Warranty Scam

This company provides an extended auto service warranty that is extremely ambiguous and is structured in such a way that you dont end up getting any claims approved. They sell the contract by mentioning a list of parts that are covered, and do not mention anything about the vehicle parts that are not covered. The list of parts that are covered are written in broad terms that make it seem like everything is covered.
In reality the more expensive parts end up not being covered. When you file a claim for repairs they just casually tell you that the part that needs to be replaced is not covered becaue it is not listed in the contract. It is extremely misleading and not at all worth the money paid upfront to purchace the warranty.
In my case I paid 2000$ to get "platinum" coverage for a 2007 bmw 335i. They refused to cover the oil filter housing gasket, and GWS gear shift module + programming which both cost me another 2000$.
Please never purchase anything from this company.

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Alex_Drasil
Irving, US
May 05, 2015 5:29 pm EDT

Hi, my name is Alex Drasil, and I"m the Claims Director here at EFG Companies. Thank you for your feedback. I'd like to speak with you directly about your experience, and I'll need a little more information in order to research your claim. Please call me at your earliest convenience at my direct line: [protected] ext. 8337

Thanks again, I look forward to hearing from you.

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8:47 pm EDT
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Attempted Scam. Three days ago another representative of Enterprise Financial Group, Inc (EFG) called me (I'm on the don't call list) with their usual extended warranty scam. He tried to sell me what he claimed was an extended warranty that was every bit as good as the factory warranty for my ten year old vehicle. He wouldn't show it to me and demanded that...

Read full review of Enterprise Financial Group [EFG] and 12 comments
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2:52 pm EDT
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On January 26 2010 I purchased a vehicle service agreement from EFG Companies. I agreed to pay a deposit of $160 and agreed to pay the balance by monthly installment. I was given 30 days to review and/or cancel the contract for a full refund minus $25 processing fees. On February 23, I contacted the company and notified them that I wanted to cancel the...

Read full review of Enterprise Financial Group [EFG] and 23 comments

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Overview of Enterprise Financial Group [EFG] complaint handling

Enterprise Financial Group [EFG] reviews first appeared on Complaints Board on Jun 18, 2010. The latest review Extended warranty was posted on May 5, 2022. Enterprise Financial Group [EFG] has an average consumer rating of 1 stars from 8 reviews. Enterprise Financial Group [EFG] has resolved 0 complaints.
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  1. Enterprise Financial Group [EFG] Contacts

  2. Enterprise Financial Group [EFG] phone numbers
    +1 (972) 445-8300
    +1 (972) 445-8300
    Click up if you have successfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number 0 0 users reported that they have successfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number Click down if you have unsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (972) 445-8300 phone number
    +1 (800) 527-1984
    +1 (800) 527-1984
    Click up if you have successfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number 0 0 users reported that they have successfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number Click down if you have unsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Financial Group [EFG] by calling +1 (800) 527-1984 phone number
  3. Enterprise Financial Group [EFG] emails
  4. Enterprise Financial Group [EFG] address
    122 W. Carpenter Freeway, Sixth Floor, Irving, Texas, 75039, United States
  5. Enterprise Financial Group [EFG] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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