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CB Computers, Phones and IT Epos Now Customer service, product, everything
Epos Now

Epos Now review: Customer service, product, everything 1

T
Author of the review
3:02 am EDT
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Firstly I was sold this “amazing product” and amazing “support team”. I can assure you it’s neither. This is a paid nightmare.

I received my wireless scanner without a connective dongle, when I called to explain this is wrong and causing issues in me being able to set up the system with speed they said they will send a new one out but wanted me to pay for delivery. (Bearing in mind I’ve already paid for the original delivery)

I rightly refused as this was a joke as it’s their mistake so it was escalated to their “senior managers” over two moneys and I’ve still not had a replacement because this £13 charge needs approval to overturn - ludicrous

Furthermore I received emails that I would be automatically enrolled and charged for a service which I did not want or agree to. I rang the customer support who said not to worry this doesn’t include me and I won’t be charged. Shock horror I’ve been enrolled and charged.

Over 3 months of my time has been wasted and I’m yet to go live with the system. They have missold, misrepresented and lack any customer service skills. They close complaints without investigation and are an absolute nightmare to deal with.

Because Epos now have not provided the things I signed up to I require a full refund and termination of this joke of a system.

Desired outcome: Full refund and termination of contract

1 comments
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Harriet42
Newton Solney, GB
Mar 12, 2024 4:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Tahir, I have a similar issue. Did you go to manage to resolve your issue? Many thanks, Harriet

  1. Epos Now Contacts

  2. Epos Now phone numbers
    +44 80 0294 5945
    +44 80 0294 5945
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    UK Head Office
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    +44 16 0334 0408
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    UK Dispatch Centre
    +44 20 7183 6950
    +44 20 7183 6950
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    London
    +44 16 1850 2660
    +44 16 1850 2660
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    Manchester
    +44 14 1280 2335
    +44 14 1280 2335
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    Glasgow
    +44 80 8291 4479
    +44 80 8291 4479
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    Inventory Control
    +1 (855) 434-3767
    +1 (855) 434-3767
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    Sale Specialist
    +1 (786) 702-1559
    +1 (786) 702-1559
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    Vp Of Sales
    +44 74 8308 5280
    +44 74 8308 5280
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    Retail Management
    More phone numbers
  3. Epos Now emails
  4. Epos Now address
    3 Whiting Road Norwich Business Park, Norwich, England, East Anglia, NR46DJ, United Kingdom
  5. Epos Now social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024