Ethos Car Care’s earns a 5.0-star rating from 5 reviews, showing that the majority of vehicle owners are exceptionally satisfied with car care products.
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Replied
I ordered from Ethos Car Care on Jan
I ordered from Ethos Car Care on Jan. 29, and they charged me on Feb. 1 for order# ***. The order was shipped on Feb. 5th. On Feb. 12th, I let them know that the product was damaged, everything was missing, and I threw away the box. I emailed Ethos Car Care multiple times. I want a refund for the order I never got or a replacement order to be sent.
This complaint has been resolved automatically due to user's inactivity.
Given that you've discarded the box, we understand that providing evidence of the damage might be a challenge. However, we prioritize our customer's satisfaction and will do our best to address the situation:
Please provide any additional details about the damaged items and what was missing. This will help us in ensuring that the correct products are dispatched in case of a replacement.
We can either send a replacement order or process a full refund based on your preference. Please let us know which option you would like to proceed with.
We're reviewing our internal processes to identify any gaps that might have led to this situation to prevent such issues in the future.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work diligently to rectify this for you.
It's concerning to hear that your order arrived damaged and with missing items. While we typically request photos or details of the damaged goods and packaging to help us address the issue, we understand you've discarded the box. However, we'll do our best to assist you in this situation.
To resolve this, please provide us with more specifics about the missing items and the extent of the damage, so we can ensure the correct products are sent out to you. We would be happy to send a replacement order to make this right. Alternatively, if you prefer, we can process a full refund for the order.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Please let us know how you'd like to proceed, and we'll take care of it promptly.
Replied
I bought a product from Ethos, but my client had a problem with it
I bought a product from Ethos, but my client had a problem with it. I tried to contact them to resolve the issue, but their customer service was almost non-existent. I sent emails and messages on ***, where they advertise, but they deleted my comments and even blocked me from commenting. I'm a paying customer, and they promise 100% satisfaction guarantee, but I'm not happy with their response. Instead of fixing the problems, they choose to ignore them.
This complaint has been resolved automatically due to user's inactivity.
Communication Channels: We strive to maintain open and responsive channels of communication. It is concerning to hear that your attempts to contact us through emails and other platforms were not addressed. We will investigate this further to ensure such issues do not occur in the future.
Deletion of Comments: We understand your concerns regarding the deletion of your comments. We aim to maintain a constructive conversation on our platforms. However, it is never our intention to silence genuine concerns or feedback from our customers.
100% Satisfaction Guarantee: As a company that promises 100% satisfaction, it is imperative for us to address and rectify any issues our customers face. Please provide us with details about the problem your client had with our product, and we will take immediate steps to address it.
To make this right, we would like to personally connect with you to better understand the situation and find a solution that meets your expectations. Please share a suitable time for a call or let us know your preferred method of communication.
We sincerely apologize for the inconvenience and thank you for your patience as we work towards resolving this matter.
Replied
I bought some stuff from Ethos Car Care (https://ethoscarcare.com/), but it never came
I bought some stuff from Ethos Car Care (https://ethoscarcare.com/), but it never came. I tried contacting them through email and customer service, but they never replied. And when they finally did, they said it's not their problem and I should talk to USPS. But when I tried to get a refund from USPS, it was too late. Ethos needs to give me my money back right away. This is not okay. No other company has ever treated me like this and not given me a refund for items that didn't arrive. My order number is #*** from June 22, and it's supposed to have arrived on July 3rd, but it hasn't.
This complaint has been resolved automatically due to user's inactivity.
While we depend on our shipping partners like USPS to deliver our products efficiently, we understand that you chose Ethos Car Care with the expectation of a seamless service. We genuinely appreciate your patience and understanding in this matter.
To assist you further:
Please provide us with any additional details regarding the order (e.g., name, address, or any alternate order numbers). This would greatly assist us in tracing the order in our system.
We will conduct an internal review based on the order number you've provided to ascertain the specifics of the situation and ensure the necessary steps are taken.
Depending on our findings, we will address the issue appropriately, which may include sending out a replacement order or processing a refund.
We value our customers, and it's our priority to ensure your satisfaction. We appreciate you bringing this to our attention and hope to swiftly resolve the issue for you.
Is Ethos Car Care legit?
Ethos Car Care earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Ethos Car Care. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 100% of 5 negative reviews, Ethos Car Care is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
A long registered date for ethoscarcare.com can be seen as a positive aspect for Ethos Car Care as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Ethos Car Care's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ethoscarcare.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ethoscarcare.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Ethoscarcare.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ethoscarcare.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
I ordered from Ethos Car Care on March 5
I ordered from Ethos Car Care on March 5. After 2 days, I still hadn't received a shipping confirmation, so I decided to send them an email to inquire about my order. I explained that I had a project coming up and needed the product in a timely manner. They assured me that it would arrive on time, but unfortunately, it didn't. I sent another email asking about the order, but I didn't receive any response. The shipping label was created on 3/11, with a scheduled delivery date of 3/15. However, I didn't receive the package until 3/16. Due to the delay, I had to find another place to complete my project. I sent another email requesting a refund or return, but once again, I didn't receive any response. In my frustration, I also reached out to them through social media platforms associated with Ethos, but still no response.
This complaint has been resolved automatically due to user's inactivity.
Upon reviewing your order details, we would like to clarify that while we strive to provide accurate estimates for shipping and delivery, the option selected during your purchase was standard shipping. This does not come with a guaranteed delivery date. Nevertheless, we acknowledge the miscommunication and delays you encountered, and we sincerely apologize for the lapse in our customer service communication.
To address your concerns:
We would be happy to process a return and provide a full refund if the products are in their original, unopened condition. Please let us know if you'd like to proceed with this option.
We are currently taking steps to ensure better communication through our customer service channels and are working to prevent such delays in the future.
Again, we deeply regret the inconvenience you experienced. Please let us know how you'd like to proceed, and we will ensure that your concerns are addressed promptly.
Replied
I bought ethos resist on April 19 for 51 dollars, including shipping to India
I bought ethos resist on April 19 for 51 dollars, including shipping to India. I ordered it from their official website and chose their nominated courier partner for delivery, expecting it to arrive in 10-15 days. However, it's been a month and a half and I still haven't received my order. I reached out to ethos support and they said they would investigate. On the 12th, they got back to me and told me to contact my local office for the shipment because they couldn't find any information about it. They also mentioned that if the shipment wasn't delivered in the next few days, they would send a new one, but they never did. Here are the order details: Account name: *** Order Number: *** Order Name: *** Tracking Number: *** I've been trying to contact them, but they haven't replied to any of my emails or given me any updates.
This complaint has been resolved automatically due to user's inactivity.
International shipping can be complex, and here are a few factors that might have influenced the delay:
Customs Clearance:
Goods shipped internationally need to pass through customs in both the sending and receiving countries. This can lead to unexpected delays, especially if there are missing or incorrect paperwork, or if duties and tariffs need to be settled. Sometimes, customs might hold an item for inspection, which can add days or even weeks to the delivery time.
Transit Times:
International shipping often involves multiple carriers and modes of transportation. While we aim for efficiency, unexpected delays can occur, such as logistical issues, bad weather, or rerouting.
Local Delivery Practices:
Once the product arrives in the destination country, local postal services take over the delivery. Their practices, efficiency, and delivery timelines can vary greatly, leading to additional delays.
Documentation and Labeling:
Inaccuracies or incomplete information on shipping labels and documentation can lead to packages being held until clarifications are made.
Given these potential challenges, we truly appreciate your patience. We'll be immediately reviewing your order details and the responses you've received. We'll coordinate internally and with our shipping partners to get a clear understanding of what went wrong. Based on the information you've provided and the assurances given earlier, if your shipment still hasn't been delivered, we'll prioritize sending out a replacement shipment to you.
Our customer service team will be in touch with you within the next 24 hours to provide a clear update on the situation and the steps we're taking to rectify it.
Once again, we deeply apologize for the inconvenience this has caused and appreciate your understanding as we work diligently to address your concerns.
About Ethos Car Care
One of the standout features of Ethos Car Care is their dedication to using only the finest ingredients in their products. They prioritize the use of premium materials to ensure that their car care solutions deliver exceptional results. This commitment to quality is evident in the effectiveness of their products, which consistently exceed customer expectations.
Ethos Car Care offers a comprehensive selection of products to address various car care needs. From exterior detailing and paint protection to interior cleaning and maintenance, they have a solution for every aspect of car care. Their product range includes car wash soaps, waxes, sealants, tire dressings, leather cleaners, and much more.
What sets Ethos Car Care apart from other car care brands is their focus on environmentally friendly formulations. They strive to minimize their impact on the environment by using biodegradable ingredients whenever possible. This not only ensures that their products are safe for the environment but also for car owners who want to maintain a sustainable lifestyle.
In addition to their commitment to quality and sustainability, Ethos Car Care also places a strong emphasis on customer satisfaction. They understand that car enthusiasts and everyday drivers alike have high expectations when it comes to their car care products. Therefore, they go above and beyond to provide exceptional customer service, ensuring that their customers are fully satisfied with their purchases.
Ethos Car Care's website, ethoscarcare.com, is a user-friendly platform that allows customers to easily browse and purchase their products. The website provides detailed product descriptions, usage instructions, and customer reviews to help customers make informed decisions. Additionally, they offer fast and reliable shipping options to ensure that customers receive their orders promptly.
Overall, Ethos Car Care is a trusted and reliable brand that offers top-notch car care solutions. With their commitment to quality, sustainability, and customer satisfaction, they have established themselves as a leader in the automotive care industry. Whether you are a car enthusiast or simply want to keep your vehicle looking its best, Ethos Car Care is the go-to choice for all your car care needs.
Overview of Ethos Car Care complaint handling
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Ethos Car Care contacts
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Ethos Car Care phone numbers+1 (800) 535-5053+1 (800) 535-5053Click up if you have successfully reached Ethos Car Care by calling +1 (800) 535-5053 phone number 0 0 users reported that they have successfully reached Ethos Car Care by calling +1 (800) 535-5053 phone number Click down if you have UNsuccessfully reached Ethos Car Care by calling +1 (800) 535-5053 phone number 0 0 users reported that they have UNsuccessfully reached Ethos Car Care by calling +1 (800) 535-5053 phone number
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Ethos Car Care emailssupport@ethoscarcare.com99%Confidence score: 99%Supportsales@ethoscarcare.com98%Confidence score: 98%Sales
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Ethos Car Care address2332 La Mirada Dr Ste 400, Vista, California, 92081-7861, United States
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Ethos Car Care social media
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