Euro Sam Auto
Reviews and Complaints

I wish I would have read these reviews before I was taken for a $22,000 ride!

Purchased a 2013 BMW 650i Gran Coupe and was ensured that the vehicle was in great condition because they had owned it and sold it to the person that brought it back to trade on another car on their lot(side note: they had just bought the car from an auction in California 3 weeks before I bought it) For effect they even had a “bmw mechanic” there at the lot and they put a scanner in to show me that there were no issues. Of course the sales manager was super nice guy knocked a grand off and the service plan I purchased I was told covered EVERYTHING besides fluids at no out of pocket cost to me. Well bought the car Monday, Wednesday hop in to go to the store and Drivetrain Malfunction as soon as I hit the gas. A block further and the Oil at minimum level warning, half mile later coolant level low. You get the idea, so I call Tom and he says he will call the repair shop and see if they will take a look and see what is going on and of course magically this only appeared in the two days I have owned it because it was in perfect condition when they sold it to me. They recommend Autobahn Motorwerks. I take it there and they have to for a week then call with an estimate over $7000! Remember that super awesome covers it all service plan? Well it covers repalcing gasket seals and nothing else. They said it needs new vacuum pump, both supercharger actuators need replaced, upper and lower coolant hoses as well as the diagnostic codes (remember when I bought it I was assured no codes at all…well left side of motor has 7 critical codes, right side has 9 critical codes. At this point it’s been three weeks since purchasing and I longest drive I had at this point was to the mechanic and back…that lasted three more days before more problems came up. I was driving with my 7 year old nephew and there was a loud pop noise and the car began to shake. Come to find out can shaft has seized up and rod been thrown(after I took it to a reputable mechanic) they reaffirmed that there was ZERO chance of a dealer not being aware of the mechanical issues this vehicle had. They explained all that was going on and that it would need a entire new engine! With labor comes to $16,000. Now I bought the car June 25th have had major troubles with it since the 29th and has either been in a repair shop or parked and not drivable all but 6 days between the 25th and now. I have yet to drive that car over 1k miles. Now surprise surprise the sales manager who sold me the car oddly enough two days after I call with my original troubles he informs me he left EuroSam for a different car lot?(Sam says fired Tom says quit) I don’t believe either of them. Anyways, Sam tell me that he was screwed over my Tom also and he wasn’t aware of any issues with the BMW and blames Tom for it all. Then proceed to tell me since he is such nice guy he will work with me and tells me he will buy a engine and we split the cost of a engine that he is trying to find the cheapest he can find on eBay some with 100,000 miles on it already. It’s not like I have had the car three three months and just now calling with a problem, TWO DAYS after leaving the lot there were severe mechanical issues, I have had to spend $1000 dollars on rental cars so I can get to work, have a car payment to a car that has never ran since I bought it…I could maybe see a dealer being a bit skeptical if I am just now raising a issue but when it hasn’t been 48 hours since I spent $20000 at your business a reputable business would offer to make the situation right and do the proper thing. The proper thing most definitely is not ask me to spend another $4000 dollars for being conned out of $20000 already. I have contacted the DOR who has opened an investigation as well as the Kansas Attorney General’s office.

I purchased a 2011 Lexus gx460 from a dealership in Oct 2021. The experience was positive, and they covered labor for post-sale repairs. I'm giving my approval now due to travel delays affecting repair times. Communication was excellent throughout. I recommend this dealership and EuroSam to friends.

I went to Euro Sam Auto LLC to buy a car and they told me it was all good, no accidents or anything. But when I took it to a mechanic to check it out, turns out it was messed up. It had been in a wreck and had some parts that were salvaged. The bottom part was missing, there was an oil leak, transmission problems, and the AC only worked because they charged it before I drove it. It looked nice on the outside, but it was a hot mess underneath.

I wouldn't recommend Euro Sam Auto LLC. My son, who's still young, bought a mini cooper from them and it turned out to be a total lemon. Sam didn't do anything about it and even charged us to repair it when we had it towed there just for him to look at! We spent way more trying to fix this car than it was ever worth and had to trade it in for something reliable so my son could get to work. We literally lost several thousand dollars. Sam took advantage of a 23-year-old kid who was making minimum wage. It's really disappointing. A year later, we're still paying off a repair bill for a car that we don't even own. I know things can happen when you buy a used car, but he refused to make it right and even charged us money just to look at it. I definitely wouldn't recommend this place.

I bought a 2012 Ford F-150 from Eurosam Auto LLC on October 26. I paid with a check for $19,308.52. The manager, ***, said I could get the title when the check cleared. It did, but when I went to get the title, they said it got lost in the mail. I called *** in Topeka, KS, and they said the dealership had 60 days to give me the title. The temporary tag they gave me expired on December 24. After 60 days, they still didn't give me the title. They asked for more time and gave me another temporary tag. After 138 days, I asked to speak to the owner. I said I didn't want the truck anymore if I couldn't register it. I offered to give it back for the purchase price and buy another vehicle from their lot. I'd pay the difference if it had a title. The manager said he'd charge me $50 a day for having the truck and threatened to call the police when I said no.