Euroflorist Europe / EFlorist
Reviews and Complaints

Bought flowers for Mother's Day... expected delivery as requested. Could not reach them by phone or email to verify my order and delivery schedule... the recorded voice mail assured that everything was on-schedule. WHAT THIEVES! Nothing was delivered and it was too late to get my mother her flowers. This was the worst kind of deceit. Please save yourself aggravation and do not deal with this company!

i would never buy from this bait and switch, dishonest company ever. I purchased flowers for my sister's special birthday, not only not delivered on that date, but came on Tuesday instead of a Friday or Saturday and the Grand Total was NOT WHAT THEY CHARGED MY ORDER CONFIRMATION PAGE. This is a classic Bait & Switch and I'm going to take this as far as I can. This is not the way to do business. My bill for a $87.98 charge ended up $109.80 and a $3.29 service charge from the bank. They use International to deceive you. I thought it meant I can send overseas NOT that they are going to charge me such an exhorbitant fee. With 52 states and enough floral stores around I didn't need to go overseas and be charged. THEY SHOULD NOT SAY GRAND TOTAL WHEN THAT IS A DOWNRIGHT LIE AND THEY KNOW IT FROM WHAT I JUST READ FROM OTHER COMMENTS. I AM DOWNRIGHT FURIOUS THIS IS ALLOWED TO HAPPEN TO OTHERS!

THANKS E-FLORIST-INC FOR NOTHING!

I had ordered Anniversary Flowers for my parents 28th Anniversary this past Saturday at 5am. The flowers were being sent on the East coast so there it was 6am when the order was placed. They stated that if an ordered was placed before 12 (noon) in the recipients time zone flowers will be delivered. I Only received one email stating that my order had been received (yeah my money). There were suppose to be 2 emails which the 2nd one was suppose to include my confirmation number with all my details. Never once received the email. Saturday night came and I called my mom up and pretty much told her I had ordered flowers for her and my dad, did they receive them? NO! I called E-Florist-Inc's 1-888 number and left a message. Today is Monday and by Noon here and still never received a phone call back about my order. I just got off the phone with one of the reps that work for E-Florist-Inc and did however get told that in 2 to 3 business days I would receive my FULL refund minus the $15 dollar cancellation fee (I'm totally OK with that). Never got a processing number/cancellation number to know that if my money doesn't get refunded, that when I called back I would have something stating I did call and cancel. The rep that I had talked to on the phone from the time she answered the phone to the rude hang up was HORRIBLE!

I mean seriously why would I of just NOT used E-Florist-Inc and went with 1-800-Flowers or proflowers.com or better yet have used a local florist shop & maybe I would have been able to have given such great/awesome parents something for their 28TH ANNIVERSARY!

THANKS E-FLORIST-INC FOR NOTHING!

Well, the complaint is correct, but the following comment is far from it.

In fact, Floristdetective has on numerous occasions touted the benefits of ordering direct from a local florist. The mission of FloristDetective is to inform the buying public about scams such as Urban Florist, newly reconstituted as Eflorist.

Mr. Jones, does not know me, or any of the other Real Florists behind the Floristdetective site, but should you want to contact me, I'm not that hard to find.

Mark Smith, Midland MI

This is just the same old company used to be called Urban Florist now is called E-florist Inc out of Vancouver, type in google urban florist vancouver bc and you should get thousands of complaints. Nothing new here folks a crooked company. Affilated with FloristDetectives real owner of floristdetective trys to get consumers not to order at other florists but really is shilling quietly for eflorist. a clever rouse I won't fall for again. Someone should be check the so called floristdetectives.

order flowers on may 5h to be delivered on saturday may 9th .flowers were never delivered. and when i call they always put me on hold and then hang up.no matter how many times i call they do the same thing.

WORST COMPANY TO ORDER FLOWERS FROM. OVERCHARGED, NEVER DELIVERED, AND VERY POOR SERVICE!

I WOULD NOT SUGGEST ANYONE TO BUY ANYTHING FORM E-FLORIST. THERE SHOULD BE AN INVESTAGATION STARTED FOR THIS VERDOR FOR FRAUD.

I was left in charge of my cousins kids as their parents went abroad for cancer treatment, thought it would be nice to send their mother some flowers on Mother's Day. But it never was delivered even though they charged my credit card for it.
I can't find their London phone number can anyone help?

I to have had it with e-florist-inc.com I ordered flowers for my brother's funeral on sept 28, 2008 they did arrive when expected on the 30th I was given a grand total of $159.08 I just got my bill they charged me $181.82, , $22.74 more then was on my recipt.. I called the Co. they told me I'm charged more because they are in Vancover, BC An International Co. So this is how they OVER CHARGE YOU! If you feel the need to GET SCREWED ORDER FROM THESE PEOPLE, , OTHERWISE STEER CLEAR OF E-FLORIST.COM

Scammers! The flowers never arrived! I URGE YOU TO NEVER EVER ODRED FROM THEM, I DON'T EVEN KNOW HOW ARE THEY STILL OPEN FOR BUSINESS!

The didn't give present on 28th may .
7 days have passed, but the delivery has not been completed. Nobody responds to my messages. This is the worst service I have ever met! Never choose this company.

7 days have passed, but the delivery has not been completed. Nobody responds to my messages. This is the worst service I have ever met! Never choose this company. SE3482228

Germany. They screw me up with promised delivery.
It happend not a first time.

I was overcharged too.
This is a scam. I will never use them again.

I am having an awful time with these people right now as well. First off they messed up nine things on my order. Address, names, city etc. When i called back to have the information changed they kept hanging up on me. Finally when i got through 2 hours later! they fixed the information and said they would send me a new order confirmation. 30 minutes have gone by and still no confirmation. I now call them back and continue to get hung up on for around an hour. I finally get through and tell them i want to cancel my order but they state they are going to charge me $15 dollars? After everything i'v been through. I can't believe it. I ask to speak to a supervisor when i;m unformed by the very rude receptionist that she doesn't have one. Doesn't have one? You have to be kidding. I'm beginning to get frustrated and she tell me "Ma'm i can't speak to you when you're acting like this and hanges up on me! I immediatly call back and ask her why she hung up on me when she states "Well there's nothing i can do for you"! They now tell e that my order is in a 2 hour transit to the location so they cannot cancel. If they would have just cancelled i to begin with i would have been fine. But they keep you on the line until there's nothing ou can do about it. To top this whole awful experience off they sent the wrong flowers. I could have done a better job myself if i would have gone to the dollar store. PLEASE DO NOT ORDER FROM E-FLORIST. THEY ARE OUT TO CON YOU!

I agree with your comments. I had the same problem. They sent a totally different and cheaper flower arrangement than the one I had ordered. Then when I called to complain they more or less said "tough" there is nothing we can do or will do about it. The person on the phone had a really bad attitude and when I asked for a supervisor she said she was one.I WILL NEVER, EVER use them again. I think they should be freported to the Better Business Bureau
They are by far the worst company I have ever dealt with.

I had the exact situation happen except in the Atlanta market. They sent out the wrong flower arrangement for my mother birthday - important, huh? I called and let them know that they sent the wrong flowers and they said they would replace them the next day. I would assume this would get done first thing. Oh no! It's 2:00 and still no flowers. So, I call them and they say "she'll have them by 5:00". I am flamed broiled by this point. Now I have to discuss the $10 difference in price due to the stupid conversion rate. I would have NEVER dealt with this company if I knew they were based in Canada. HORRIBLE EXPERIENCE! They basically ruined my mother's birthday surprise.

I purchased flower delivery at www.e-florist-inc.com. The receipt (online and delivered via e-mail) stated the price of $68.97, in US dollars. Nowhere on the receipt or in the e-mail was I advised that there could be additional charges, price differentials, etc. Yet on my credit card statement, I was charged for $86.04 plus "currency conversion fees" of $0.39 and $2.58. When I called the company, I was placed on hold for some 20 minutes the first time (I had to hang up), and then 20-25 minutes the second time. When I finally reached an operator and explained the issue, I was told that the price differential is normal due to "currency fluctuations", and the currency conversion fee is also normal, since the company is CANADIAN! I was told that nowhere on my invoice or in the e-mail I was advised of this, and that this is misleading and deceptive. The representative told me that there would be a "credit" applied for the price differential, but certainly not for the conversion fees. When I asked for the representative's name, the woman quickly said somethign like , "Aliah". When I asked for the last name, she said "I am the only one here". Then she sarcastically added: "You are very pleasant today", referring to the dissatisfaction in my voice. I stated that I would report the company's deceptive practice to the Better Business Bureau; however, the representative's attiture had not changed.

This company is sneaky. They knowingly give you the price in Canadian dollars and then charge you a higher price once they run your card. No where on the receipt OR on the order form do they state this nor that they are "located" in Canada so you have no idea that you are going to be charged for a completely different amount.