Petals.com
Reviews and Complaints

Ordered a wreath (order # [protected]) after placing the order the confirmation had a banner saying free shipping that ends 11/24/19 (GIFT19 code to enter at checkout). I did use 10% off (redberry 19) to save $7.90 but the shipping I paid was $19.95 with no option to use the free shipping. If I can't use 2 coupons in the same order than I want the free shipping ($19.95) over the 10% off ($7.90). I would like the order /charge corrected to reflect a saving of the difference ($12.05). Please let me know when this is done. Thanks

https://www.readyflowers.co.nz/nz/gifts/packages/remarkable/

I ordered this product online. I was promised same day delivery. However, after 2 international phone calls to this company the flowers were finally delivered. It took 3 days.
But there were many thing worse.
The flowers were not delivered by a local florist as promised, but arrived by courier from another online company called Petals.
The flowers were no more than a cheap bouquet from the supermarket.
I paid just over 100 dollars! The balloon which was supposed to delivered with the flowers was absent.
The recipient was very disappointed, as am I. The flowers delivered made me look like a cheap-skate.
These sights are clearly scamming the public.

Ordered flowers on line after looking at the displayed pics. It was AU $69.95. Charged me $10 delivery fees. Fair enough. Once it was submitted, it showed an amount $84.95 charged. Even if they had to put a surcharge on a credit card payment, how was it so much? Anyway, I received a thank you SMS text msg from the recipient of the flowers received. I was disappointed. Was definitely not what I had expected. I wrote to the company and they wanted me to forward the pic to them which I did. They cane back to say that if they don't have the exact flowers as displayed on line, they have to substitute them with others. I understand that too. However, the substitute should be for the same value. Flowers received by yhe recipient looked more like a $49.95 arrangement and they explained that a $3.00 fee was charged for a credit card payment and they would refund $2.00 that was charged extra. Why charge extra to begin with? It was not an American Express credit card that they charge $3.00 on a $79.95 purchase. They did offer me a 30% discount on my next order. Ridiculous! Did they really think I would want to order through them again?

I have purchased items from Petals for many years, going back to before they had an online presence. Haven't ordered anything from them in a couple of years, but I do still get their catalog and emails and in October I spotted some deals and placed an order. That was on 10/22. I received an order acknowledgment, and that's when the communication stopped. The good news is that my credit card hasn't been charged, but my emails have gone unanswered. I tried calling the customer service phone number listed in the order acknowledgment email, but there's a recording that says to go to the website for all customer service needs. After searching online I came across similar complaints, so now I guess I shouldn't ever expect my order to ship.

I'm extremely disappointed that Petals no longer has their act together since they do sell some very nice items with lasting quality.

I was livid when petals.com charged my credit card for an item i didn't order! The fraudulent charge occurred on 8-31. I haven't visited their website since june. They shipped the item, but i returned it unopened. These people are crooks. Is there anyway, we can file a class action suit against this fraudulent company. I called up their customer service numerous times, but can never get hold of any agent there. They were close already at 2 pm on monday! Lets sue this company in order to stop their unscrupulous business practices! Anyway, my credit card company has already issued me a credit, but still that company needs to be terminated from engaging in nefarious activities!

On July 10, 2007 I placed an order for a silk flower arrangement to be sent to my sister in Alabama for her birthday. After several weeks, I tried contacting Petals.com both by email and telephone. Their customer service phone number and email address are a joke! I have tried many times to email and call with no response. My debit card has not been charged but every few days, the amount of my order will be taken out of my "available" balance, like they are about to charge it. I even found a fax number where you contact them if you are interested in employment & sent them a letter about my order. Again, no response. I am considering reporting them to the Better Business Bureau. They appear to be nothing but a SCAM.

Back in February 2007, I placed an order for various items totaling close to $270.00. Given that it was April and I had not received my order, I wrote an email through the Petals.com customer form and requested a cancellation. Given a week had gone by and I did not receive any feedback, I followed up with a phone call. I spoke to a customer representative that stated he had cancelled the order through his system only to receive 2 weeks later an email from Petals (the only thing they are good at doing is notifying you when something has been shipped or sending you specials) informing me that all the items except one were on their way and I was charged on my visa. I immediately called the Petals.com customer assistance number and this time I was told to refuse the items upon delivery and I confirmed with her that the last item that was not shipped WAS cancelled in the system which she said she had just done. I refused the items upon delivery as the rep had recommended. In the interim, approximately 4 days later, I receive a postcard type notification via land mail from Petals informing me the last item had been cancelled due to it being out of stock. 2 weeks later I received an email from Petals telling me that this last item had been SHIPPED and yes, I checked my visa, and I had been charged for that last item too. I immediately called a customer representative who told me to refuse it (this was at this point early May). Months went by -- all summer and I have yet to receive the credit on my visa. I called 2 additional times, one time the customer representative told me that the reason I had not received the credit was because when I had refused the 2 deliveries I had not marked what I wanted them to do with the money on the return form (duh, if you reject at delivery that means you don't open the box!) so she told me it would be 2 weeks for the visa to be credited. The second time, the representative informed me that the information in the system had the order number I had been given for another customer! It is August 27, 2007 today and for the last 2 months Petals.com has their phone blocked by saying that their new catalog has caused such an overwhelming response that all customer representative are busy and to call back later-- I call randomly at this point and I have never gotten through, it's a bunch of crock. Or, they change the message and tell the caller to go to their website for all of "your customer needs". Of course, nobody answers the inquiries even though they state that they'll respond back within 24 hours. My question is, how is this company allowed to do this? Is their any way of finding out who is responsible? I would like to take them to court for the mere principal of it all.

I placed an order on 12/30/06 worth over $400.00 to www.petals.com . Upon receipt a couple of weeks later, one of the items was broken, so I returned it as per return instructions, in the original packaging, with receipt, etc, for a refund, and checked the USPS confirmation number, confirming that my package had indeed been received at Petals. On 3/20/07, when I had not yet received credit on my charge card, I called Petals Customer Service at [protected]. I was told "2-3 more weeks." Also told that since the candelabra was returned to the warehouse (as per return instructions), that the warehouse was responsible for my refund and there was "nothing" Petals could do as they had recently reorganized their company structure. At that time they also said they had no record of my order. I gave them my order number (I have a copy of my 12/30/06 order), and only then were they able to find the order in their system. They said they would pass on my request to the warehouse, and the warehouse would take care of it. On 5/11/06, still no refund - called customer service at Petals and talked to Jennifer. She told me that nothing was credited as yet, but that they were in receipt of my return. Was told to fax my refund request to their supervisors, Genesis and Nicole. Faxed request to: [protected] for $64.95. I have a copy of the fax. On 6/12/07, having not yet received credit for my return, I again called customer service at Petals, and talked to a man. I told him that unless we could resolve the issue immediately that I would be filing a complaint with the Better Business Bureau. After putting me on hold, he came back and said the amount of the refund was actually credited the day before, on 6/11/07, onto my credit card, for the full refund price. He told me it would take a few days for it to show up on my card. Throughout June and July, I repeatedly checked my MC for credit, and have yet to receive it. 8/10/07: Called their 800 number at 1:05 PST. Offices were "closed." 8/15/07: Called at 1:30 PST. Offices closed. 8/16/07: Called 12:20 PST. Offices closed. Tried another customer service number from their website: [protected]. Recording says, "for all your service needs, visit our website at www.petals.com" and then disconnects. Checked online and found numerous other complaints by customers, all repeating the same tired refrain. This is pure and simple fraud, and Petals makes a habit of stealing customers' money.

On 1-26-07 I ordered a flower arrangement to be sent to my parents. My credit card was charged for $71.70 and the item sent. A week later I noticed that my credit card had been charged again on 2-7-07. I called Petals on 2-15-07 and spoke with someone at 9:06 am; they said that they will call me back. No one called. I called again on 2-26-07 and talked to Micol who told me she would take it to a supervisor right away and have someone call me back. No one called. I called again on 3-5-07 and talked to Chris who said it would be given to upper management and try to get me a callback ASAP. On 3-8-07 I called again and talked to Jessica who also told me she would give it to a supervisor. No response. At that point my father notified me that they had indeed received a second shipment. He returned it on 3-26-07 and sent me copies of the return paperwork and insured mail receipt. I waited until May 6 and sent an email stating that my father had returned the item, but hadn't heard anything from them and asked if they could advise me of the status of the return and refund. No response. On 5-14-07 I talked to Elliet at 12:00 pm; she told me there were NO noted in my file from previous calls I had made, but she would give it to a supervisor to look into and stated that returns were just being processed for March and April. I called again on 6-13-07 at 12:12 pm and talked with Melvin. He indicated that they had received the return and were waiting for the money to be credited back to my account. He said that there WERE notes in my account of all my calls. I have called and emailed since then to no avail. NOT ONCE has anyone called me back and as of this date (8-17-07) I still do NOT have resolution on this matter. Several times when I have called the message says that all representatives are busy, call back and there is no way to leave a message or hold or anything; they just disconnect you. It has been the biggest headache of my life! I will NEVER EVER order from them again.

At the same time as I ordered this item, I also ordered another item for $37.45 which I canceled (with difficulty), but they continued to try to charge my credit card several times and I received numerous notifications for months and months afterward saying that it was temporarily out of stock and they would ship it as soon as it arrives!

DO NOT EVER ORDER FROM THIS COMPANY!

I purchased a floral arrangement from them on 1/08/07. When I received it I wasn't happy with it and returned it via insured mail (with receipt) in mid January.

I called customer service on 3/6/07 and spoke to Dayama who told me they were switching over to a new computer system and that the reimbursements would be coming shortly. I called on 3/09 and received same story from representative William. I now told them I found it odd that my credit card could be charged so quickly but it has been almost six weeks and no credit had been issued. They told me all credits would be now be reimbursed by 3/31. On 4/2 , I spoke to Guierrmo who gave me supervisor "Nicole" who said reimbursement is now being sent. On 4/08 spoke to Jenner who told me the same story. On 4/11 I called and spoke to Damien who gave me supervisor "Genesis". At this time I faxed to her my receipt, proof of insured mail receipt (they assured me that they had received my return), and was told I would receive my credit no later than 4/21. On 4/26, after my credit card statement closed again, I called and talked to Natalie who refused to allow me to speak to a supervisor. She told me that she would keep me on hold for the entire day if I did not hang up. There are a few more incidents in between those I have described.

I am now writing my credit card company to see what can be done. Their customer service supervisors are supposedly Nicole and Genesis who are extremely busy and can't seem to return my calls. They gave me the name Chris Topping as their CEO at 13975 Northwest 58 Court Miami Lakes, Florida 33014. I don't know if this is accurate as I now do not trust a thing this customer service department says.

Anyone who attempts to buy from this company I feel is risking a loss of their money. I will never do business with them again.

I purchased a cabinet from Petals.com, which was damaged when I received it. I called the customer service department, and was told that they would send a replacement cabinet, and that they would arrange for the damaged cabinet to be picked up and shipped back to them. In the meantime, I had to call Petals, regarding another order. While I had them on the phone, I asked about the status of the replacement cabinet. The customer service representative said that I should be receiving the cabinet soon. I asked for a tracking number. She gave me a tracking number, and when I tried to track the shipment, I found out that the number was not a valid tracking number. I called Petals, and asked to speak to a supervisor. I was told that the supervisor would call me back, in about two days, because they return the calls, in the order that they receive them. This really upset me, so I called again, and asked if I could speak to a supervisor immediately. They gave the same answer, that the supervisor returns the calls in the order that they are received. In the meantime, I had placed another order for a flower arrangement, which I never received. Bottom line, I still have a damaged cabinet. I was lied to by the customer service department, when they said that the replacement cabinet was shipped, and that I would be receiving it soon. And the supervisor never called me back. I don't believe for a minute that the supervisor returns any calls. I have done a lot of business with Petal.com in the past. Now, I am stuck with a damaged cabinet, and the company couldn't care less. I never received the last flower arrangement that I ordered, and Petal's did not give me any explanation why, I didn't receive the order. Their customer service is the worst I have ever experienced, and I wouldn't do business with them again if they were giving the flowers away.

It has been over a month since I placed an order with Petals.com and paid by credit card. I received an email confirming my order. Since then, nothing. There was no delivery of the items and numerous emails have gone unanswered. Calling their Customer Service number is useless. All they do is say they are having problems and will have someone call me. No one has ever called. I found out the name of their Supervisor who avoids all calls.

AVOID THIS COMPANY. They have been thru bankruptcy and it shows.