Petals.com review: Poor service! 4

I have been ordering from Petals for several years and was never disappointed. I don't know what is going on with these accusations of fraud, cheating, non-delivery, etc. I personally can't imagine them treating their customers that way, unless they have recently been taken over by another company. I have many arrangements still sitting around my home bought via Petals, and they are all done professionally, attractively, and at a reasonable price--especially if they're on sale. All I can say is I'm totally at a loss with these negative complaints.

I have ordered via Petals for the last couple of years.. I had no problems with price, service or delivery. I liked their merchandise. Now with all these problems others are having with them, seems I won;t be able to buy from them. I feel bad for what happened to the others, but I never had a problem, & am sorry that I can't buy from them.

I received two out of the three arrangements that I ordered, but sadly, it was only after I called to find out "where" my order was. I have yet to receive the 3rd arrangement, it's been almost 2 months! Their product is really nice but their customer service is the worst! I can't recommend them until they fix their customer service problems.

Bad Customer Service! Agree you should be aware before ordering from this company. The orchid I ordered was not as I expected so I called to get instructions to send it back. The refund I received was $45.05 less than what I paid. When I called, they said it was shipping charges and these do not get reimbursed. So, make sure the order is exactly what you want otherwise it will cost you!