CB Vehicle Rental and Leasing Europcar International Car rental in Munich

Europcar International review: Car rental in Munich

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Dec 30, 2023 10:03 am EST

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When booking in Munich 19 Dec 2023 Mietvertrag N° [protected] / Res. N° [protected] we have twice received cars that do not meet the requirements for driving on public roads. The complaint with pictures and Europcar contracts have been forwarded.

- A car with a completely destroyed mirror - see photo and contract. We refused it for road safety reasons because it put our lives in danger.

- a second car with the passenger seats removed from the rails and with the clamping system displaced, forced and impossible to assemble back on the rails. In the event of a brake all the passengers in the rear seats were life-threatening. See photo and contract. The car was replaced by a third car.

We spent 2 hours to get the car from your company.

The findings were confirmed by Frontdesk staff and they said it was the fault of the technical inspection and maintenance service.

- When we returned the car, the lady who checked the car said that everything was ok but she ticked YES for accidents and third party involvement in the report. We went to your office to present this situation and were told that this problem happens frequently.

All the Europcar services were disastrous even though the staff at the counter struggled to find a solution.

We ask for 50% compensation of the car rental costs and we reserve the right to pass on the situation encountered with Europcar to the German authorities.

Desired outcome: 50 % compensation of costs of services.

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Europcar International - unrecognised transaction 60

Resolved

Europcar International - fraud and cheating! 37

Europcar International - europcar "serenity pack" scam 4

Resolved

Europcar International - worthless insurance cdw

Resolved

Europcar International - overcharging - swindle! 16

Resolved

Europcar International - charged vat on a rental advertised as being 'vat included'

Europcar International - Unrequested hire charge 3

Resolved

Europcar International - unauthorized credit card charges, unethical behaviour

Europcar International - fake additional discharges-rental 4500330924 dr49153-15/03/2019 1

Europcar International - refund

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Europcar International contacts

Europcar International phone numbers

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