Europcar International
Reviews and Complaints

My name is Jayasingam. I rented a car in UK from Europcar through easycar. I didn't even rent the GPS. And they overharged me 50 pounds for 'special equi repl'. I have complained and await their response

I hired a car in march for three days while my car was been fixed. my friend who paid the deposit and fuel charge has been charged £15 twice and £57 for fuel.Europcar has told me that there was 4 litres of petrol missing which is a big lie because I filled the carto the brim before they collected the car from the garage.
I'm not very happy about this and I'm determind to fight them for every penny.
SUCH A RIP OFF AND A SCAM THEY SHOULD BE SHUT DOWN

This mob rip you of once you return to the UK and dip into your credit card, the bank can't or won't do a thing so don't bank with the ABBEY.

www.europcarconned.me.uk/

I am in total sympathy with this, i too am being charged for damages I did Not do on the hire car they supplied.. they are Crooks!

I rented a car from Europcar and now they charged me $844 for a one-day rental! They are claiming damages that most definitely do not exist. They gave me the run around (e.g., after calling from place to place, they gave me a number that did not exist), so I decided to fight it through American Express. Europcar sent "proof" of damages to American Express: a repairs order that does not match the price of the damages claimed. Furthermore, this order is dated a month and a half after I rented the car...and after I started questioning the charges! The repair order is for tire damage. What exactly constitutes tire damage?! None of this makes sense and American Express is not doing anything about it. I've pointed out to them the dates and price discrepancies and in the end this is what they told me: I must prove that I did NOT damage the car, rather than Europcar proving that I did damage it. This is absurd...and not possible! I cancelled my American Express account after months of arguing and finally hearing this. But now I still have this charge sitting there and I don't know what to do about it. I wanted to report them to the Better Business Bureau, but American Express is not listed as an accredited business under it. Now what?

Rented a 4x4 from them in darwin a month ago, the radiator went on our way home and they are charging us over $2300 dollars for fixing it and getting towed home even though we had max insurance. They claim that we broke the rental agreement and said that we took the car in an un-authorized area when they never told us where it could or couldnt go. The manager hasnt even had the decency to call us and the woman in complaints office told us they was nothing they could do. They have gotten back to any of my emails since then.

Is there any help/advice anyone can give us. They are just completely stonewalling us and we are broke now because of it!

Any help would be greatly appreciated, riddler_11@hotmail.com, cheers

EUROPCAR are the biggest crooks going about .. hired car from malaga airport spain, drove to hotel 15 KM away, the cluth burnt out ---
got replacement car - guess what got charged 820 euros for the clutch... only did 15 km for god sake -- said it was negligence - i call it wear and tear from previous hirer ...

NEVER EVER USE EUROPCAR

I had a horrible experience with EUROPCAR in Greece. I asked for an automatic and got a standard that was defective. They charged for the day they made us wait for a replacement to become available!
They were nasty too.

I am renting car's from EuropCar since 3 years and almost every second week.The particular location wherein I rent from, has an employee of the company(Henz) who has created problems, So I made a complaint against the customer service about the specific problem about the car which was more related due to the employee negligence, which was done on purpose .Now the customer service, The manager(Saraha Broad) .instead of looking into my problem allege me of
1>having payment problems
2>credit fee problems
3>Damaging cars.
Which is totally irrelevant, and not true.

She canceled my next week booking without even informing me .I had a corporate membership, which she canceled without informing me.

If these were existing why did they not come before my complaint? If they are existign provide me with proof, not tampered proof.

I have written 3 to 4 email voice messages she did saying she is still holding to the initial decision in one email, I am asking did she look at the root cause she does not reply on the same. I have even emailed her saying I am going legal.
The whole of the company says she is the boss no one can do anything, viz other customer service people.
Once when I called her she said she shall call back but never did and during our conversation she made racial comments on to me.Once hearing my voice she dropped the call.
Diplomatically on email she replies no messages in email banks no letters from you etc.

I have already put complaints on the following

http://www.my3cents.com/showReview.cgi?id=37140&wrapper=

http://www.notgoodenough.org/viewtopic.php?p=298579#298579

I have rented a car from europcar Austria and I must say that their service was horrible regarding recommendations.I was not aware as I live on a small island, Malta Europe, to keep the car in low gears when coming down a mountain and due to this my rented car broke down.If only they could have told me how to handle the car in these circumstances I wouldn't have caused this breakdown.When returning the car I wasn't charged anything, other than the fuel of the car which was held at their office to service it as they have given me a replacement.I am really angry as I had to pay €900 for this break down of which I don't have to get the full blame of it.It was their job to advise us before hand.When calling the tow truck guy to came over to see the damage, his first question was, how did I get down the mountain as this was very usual for him, being called for this breakdown by tourists.I will deal with another car rental company if this charge is not reversed.

I too have experienced problems with Europcar. After taking out extra insurance we were invoiced for $600.00 but they actually took out from my visa $803.00. They refuse to send me details on the insurance, but keep telling me I was not covered. Our rental car was parked outside our hotel and tropical rain/cyclone moved in and it became wet on the back floor. It took me 3 weeks and 15 emails to their Brisbane office to find out how they actually brok the bill down. To wash the outside of the car $85.00, to remove the carpet and dry $503.00, yet my insurance didn't slot in, and no explanation as to why not. Their customer service Manager sent their Regional Manager an email quoting "The nerve of her" meaning me, for actually questioning the bill. These people have been extremely rude, and very careful not to give too much information out. I agree it seems to be their policy to over charge and they are disgusted if you question them. I will never deal with this firm again.

I was hit by one of Europcar customer and I called Europcar thousands of time to get back my claim, but it always can not be connected through and they've been always pushing away the reponsibilty!

Hi,

This is Anurag Mehta and I was charged 28 Euros extra for refueling and fuel charges after I returned the vehicle with a FULL tank of gas.

Please reach out to me at your earliest convenience. Attached is the receipt for my rental.

Thanks,
Anurag

Worst car rental experience ever!

Would never use or recommend Europcar to anyone. To anyone reading this, DO NOT GIVE EUROPCAR YOUR CREDIT CARD DETAILS. My credit card has been charged 7 times. I only rented 2 cars. Administration is a shambles. Terrible company to deal with. Never again!

Hi I rented a Mercedes Vito on August 10 and was inspected and found that the rear door was broken and glass was replaced the old Glass all over the back seat from a previous incident cut my self cleaning is this how you give cars to your customers I had to vaccum the car so it would not cut the kids and other passenger I would like a refund

Dear manager,

I've been paciently awayting for your support and help.
I do apreciate any fair answer. Pleas sen to email ubz@ig.com.br
sincerely,
santos, ubirajara

Hello

I rented a car from Europcar rental in CDG airport in Paris France
reference number FR [protected].
after checking my credit card report i saw that I was doubled charged.
I can reach them by phone and have not managed to get an email...

i hired a car in dubai with your company and was told they need a police damage report for any small damage in the car. when i got a police report for a small damage which was actually fixed the company refused to pay for the report and it took 2 months to actually get back with no resolution.

avoid at all cost

hi

i returned the car on 1st August, the deposit was not refunded , car was perfect . no one is answering since then, phone doesn t work, and emails do not get any reply!

[protected] # of the contract

lidia16@rocketmail.com

Rented car in Costa Rica [protected] thru [protected]

paid 1312.74 for rental and ins Plus $500.00 deposit

i did not receive DEPOSIT OF $500.00 BACK ?

Contract # 19-A33379

Gary Monahan

[protected]

Europcar International — agence de location fermée à mon arrivée

Hello,
Please, I would like you to ERASE my complaint on internet.
It contains my personal informations. It hurts me.
So, please erase it as soon as you can.
advance thank you.
Best regards

Europcar has been a NIGHTMARE car rental service! DO NOT USE!

We used Europcar in Norway to drive from Oslo to Bergen August 7-14. After charging extra for our flight being delayed and needing after hours service, the employee refused to come check our car for damage at 1 am when we picked it up. We were so careful and took pictures of the car before / after using it and not a single mark was made. Then, out of nowhere, we were charged a 355 NOK administrative fee for tolls that we were never told about. We were also charged almost 7500 NOK for a scratch on one of the wheel's rims!

We emailed them and called many times but never received more information. Finally, they sent us a picture of the tire with the tiniest mark. A professional told us this is likely a mark from changing a tire. We suspect Europcar is scamming us and trying to charge for damage they inflicted. They are not communicating at all and resolving the issue. They simply sent us a notice that the credit card on file will be charged.

This company is FRAUDULENT and horrible! Do not use for you own sake. Even if the prices seem cheap now, you will incur SO SO many fees. We are so upset and still trying to contact them to resolve the issue - almost three weeks later and no luck!

europcar Manchester airport united kingdom that is the last place you want to hire a vehicle one of the worst dishonest staff so rude and abusive just hard to believe these guys would go this far is is beyond joke rip off merchants take your money and will never provide you service please dont use these people europcar there are bunch of cowboys with no respect or manners

Booked a Peugeot station wagon at Venice airport. Get there they said no Peugeot so they give us a Seat station wagon. We had checked before booking and found the Peugeot to have enough space for our luggage. The Seat they offered us could not fit our luggage. I ask for the VW station wagon and they said it was booked. Well so was my Peugeot, no?

Only thing they had was a Mercedes so they ended up forcing us to upgrade at our expense.

Return the car in Rome. They said there was a scratch on the bumper. I rub it out. Just a scrape where the other car left some paint on it. [Never park your car in one of those underground garage with car jockeys moving them about!]. The Europcar agent said that is still considered collision damage. I said that's barely a scratch. He said, and I quote, "Sir, it's a Mercedes so we must charge you."

So they forced me to upgrade, pay more for the upgrade, then because of this upgraded car, inferring that they might have let it go if it was on a car like say a Peugeot instead, they must charge me collision damage penalty.

Unbelieveable.

Complain to Europcar through FB. They contact me on messanger. As me for my contract and some details after 2 days. A day later they tell me if I want to complain then send an email to customer service. I notice that they put the cost through on my credit card the same day they got me to provide them with my contract details. I think they just asked me for my details so they could expedite processing payment!

Never again will I use Europcar.

My husband and I forgot to retrieve our sat. nav. from the glove compartment on returning our Harlequin (part of Europcar) rental car to Guernsey airport. We also left a large umbrella in the boot, which we decided to leave as too big to take on the plane. We remembered the sat.nav when almost home and immediately phoned Europcar to ask if they could please post it to us, or alternatively we could arrange for it to be collected from Guernsey airport. We were informed the car had been valeted already and nothing had been reported as being left in the car! We then asked if anything had been found in the boot and were informed there had been nothing found there either. We said we had left an umbrella, the man asked for a description! He suggested alternate places we could have left it, which we felt was fair enough. However we knew, without a shadow of doubt, we had popped in the glove compartment the previous night - it was the only time we had tried it out on the island! The man from Eurocar asked for a description of the umbrella which we gave! and said he would check with the valeters the following day. As we didn't hear anything further we contacted Europcar again for feedback. We were then informed the car had been cleaned by three valeters and yes, an umbrella had been found but not the satnav!
The man from Europcar then suggested he could speak to the Managing Director to ask if a letter about the satnav going missing could be produced for insurance purposes. We agreed to this, although we don't really expect this to be a valid option, either from Europcar's view or our insurance company! Needless to say we have heard nothing further from Europcar! Hopefully our experience will serve as a reminder to others to check valuables are not left in any Europcar rental!

Hello
I had a similar problem with Europcar, being charged over £700 for scratches on the roof of the car. I was advised by a solicitor to contact ECRS The ECRCS handles cross-border car rental complaints occurring in Europe:-ecrcs@ecrcs.eu with evidence disputing the claim and they dealt with it on my behalf. The outcome was in my favour.

STAY AWAY FOR EUROPCAR! This is the 3rd time I rented a car in 3 weeks, every Friday I need to rent a car. First 2 experiences were fine, the only negative point was the waiting time for pick up and the not-so friendly guy at the counter. The first time I waited 10min as there was a queue. Fine, understand Fri evenings are busy. Second time, I waited more than 30min, there was also a queue, but staff was working so slow with bad attitude, didn't acknowledge us at all. Anyway, it was fine. Car we got was clean and we had no problem.
Last Fri, as usual I arrived to pick up the car, this time I arrived 5min later knowing I always got serve much later. When I arrived at 17:05, shop door was locked and staff did not let me in and said they are closed already and I was too late?! Excuse me, I apologise I was 5min late, it's my fault. However all the staffs were still inside the shop. By now, the staff already recognised me that I come every Friday! Finally, they let me in after lots of bad attitude to me (as a customer, I was already very angry by how rude I was being treated) The staff was even telling me that he had to catch his train too! (I don't care!) I have never seen such poor customer service! I was in shocked. The guy did my contract signing quickly, did not explain anything (fine, I was familiar with it by now).
When I was about to sign the document, I realised 35euro were added on the bill. I asked him and he said yes because you are late! He did not even explain that to me in advance and just printed out and demand for my signature! I was renting a 70euro car and got charged extra 35 euro because I was 5min late! Ridiculous! At that point I was so angry that I did not want to talk to him anymore! Fine, I signed, took the car key and decided that it will for sure be the LAST TIME I'm using Europcar! Unbelievable how rude the staff were. This is only the beginning of the nightmare.
I went to the car park quickly to get the car, I needed to arrive at my appointment at 18:00. At the car park, I found the car easily. I pressed the unlock button on the car remote, no reaction. It seems like the battery of the remote is gone. I went over to the car but realised that the car was UNLOCKED? It means the car was left unlocked before I arrive. I looked at the contract and noticed that the car had only done 1243km, almost brand new?! How can it happen that the battery on the remote is gone already?
Then I tried to start the car, but I could not turn the key and therefore could not start the car! At that time the station store was closed already. So I called up Road assistant, but was told the engineer will come in 1 hour time, I could not wait that long as I had to go to my appointment at 18:00. Finally, I went by taxi, finished the appointment and came back to wait for the engineer. He found out the battery in the car has died. He is guessing the person who rented it before me forgot to turn off the light and so the battery is completely empty. Then engineer said to me I cannot turn off the engine now, and that I have to drive the car now for around 30min (!) WHAT? It was already past 9pm! I had no choice but to drive around the city for 30min! Otherwise the car would not start up in the morning! After 30min driving around the city, wasted my time and petrol that I had to pay. I parked the car and decided to have a look around the car. I opened up the petrol flap, and the petrol tank cap just fell out! OH MY LORD, the lid was not secure and was lose all those time I was driving! I was getting so stress already because of so many issues with this car!

I returned the car last night, I didn't receive the invoice yet! I'm hoping they will not charge me extra because of any damage that they probably will find and blame it on me! STAY AWAY for this company!