Europcar International
Reviews and Complaints

I have never had any dealings with the above company on a personal level. My brother had a hire car from them and I authorised ONE payment of £118 to be taken from my debit card. They did not take this payment, but instead withdrew over £500 on 31st December 2019. This was not an authorised payment and I am unable to get any feedback from the company

Hi, i rented a car in Lisbon airport on the 28 of October and returned it on the 04 of November. I was offered an upgrade from an economy car to a qashqai. I did not drive it that much and was carefull to return it in prestine condition at 04am in a very dark park away from the terminal due to some works going on the dop off area. I placed the key in a green box as instructed. Today on the 07 of November i had £164.33 removed from my credit card without any information on as to why! I have been trying to call them since 14h but nobody answers the phone even though it states to be open until 1am, how can i contact them to find out why they removed money from my card and why was i not contacted if they have my email and my mobile number? I took pictures of the car after returning it and i did not see any damage!

I have the same experience with Europcar. I returned the car with full tank with no damage but they took a unilateral decision to bill me to take the car to Pretoria. I was not informed when I told them I was returning the car to O R Tambo airport. The call center agent never call back and takes days to send a simple correct invoice to check what they bill you for. Now we know why they want credit card so they can bill you as they please. I was billed after I terminated the rental agreement on return of the vehicle.

Vehicle was rented from Europcar, Milan, Italy on the 10th June 2019 to 16th June 2019. All outstanding monies was fully paid on completion of car rental. However, i received to unauthorized debits from credit card as follow:
1. 24 Sep. 2019 for 114 Euro
2. 25 Oct. 2019 for 137 Euro

Account no. [protected]
Confirmation no. [protected]
Booking.com Ref No. [protected]

No communication from Europcar has been provided as to why such debits from my credit card and this is unacceptable. The company cannot just go on freely debiting my credit card without notifying me of such and providing reasonable substantiation or documentation explaining why these debits are being initiated.

I would like a full refund in this regard and for them to stop vandalizing my credit card.

Thank you
Mr. Ballim
Tel. [protected]
E-mail : zunaid.[protected]@yahoo.com

My name is Janna Semenikhina.
I've rented a car for 40 days (19/06/2019 - 1/08/2019) and paid for automatic Golf or similar 7 months prior. On my arrival to the Europcar at Flumicino airport, an Opel was given to me. It was dirty and quite big that is why I asked a smaller car, because I was informed by my friends before that in Rome a lot of narrow streets and better to use a small car. However, my request was rejected with an argument that the company has only large size automatic cars; all small cars are manual. That was only my request for upgrade. But, when I returned that car, I received an invoice with payment for upgrade 351.06 Euro. (?) The car was returned in the same condition and with full tank of diesel, but according to invoice they charged 100.60 Euro for fuel tank refill. (?) Besides, I noticed that Europcar debited from my bank account twice on 30 July 2019 150.06Euro and 507.30Euro. And, on 23 July 2019 150.06 Euro. (without any invoices). I returned the car on 27 July 2019, 4 days earlier without any demands for refund. However, I sent my concerns about an authorised debits from my credit card, for which company promised to investigate. That investigation took 2 months and after multiple of my emails the company accept the double charge of 150.06 Euro which was refunded to my bank account. But what about fuel charge and other? Now I dare to blame the Europcar at Flumicino airport Italy as absolutely dishonest and incompetent at their accountings. (Or, probably they are competent at profits to company by using any tricks!). it was my very first visit to Italy and the Europcar renting services left the negative impression at the end of my holiday.

Invoice number: [protected]
I had a car rental at CDG airport, Paris on 11 September 2019, and found a damage on front alloy. I asked the staff to mark down the damage on the rental contract and took a video as an evidence.
I returned car at CDG airport on 21 September 2019. The staff walked around the car, didn't say any words, just let me to sign my name on pad.
And my credit card is charged $398.36 after the rental. I wrote email to ask the reason, 10 days later someone wrote back to tell me the charge is about the damage on front alloy.
I wrote the email many times to explain the truth and show the evidence to prove the damage not caused by me, and ask to return the wrong change. No one answered my emails and queries. I am outrageous not only by the company's unprofessional misconduct, but also by this undisciplined attitude.

Hello, we where in Italy 29th august til 2nd of September. We arrived to the airport Bergamo. We rented a car from europcar. Our reference number is [protected]. My name is Viktoras Keras. We took the car at full insurance and returned the car with full fuel. We were charged €77.10 for no reason. There was no invoice given to us for what reason this amount was taken out. We wrote to europcar but they are not replying back to what the real reason for this charge is. We would like to know for what reason this amount was taken from us. We will arrive to airport on the 16th of October to figure out what's the problem. Thank you

Hello,
I am Alin Gabriel Morar, from Lean Intsys SRL company, jeus.[protected]@gmail.com.
I received an invoice ([protected] from 02.10.2019) of 95 euro for non presentation 23.092019 - 26.03.2019.
I have rented a car from you in the period 23.09.2019-26.09.2019, exactly as described and I also have received an invoice ([protected] from 26.09.2019). I do not agree to be taxed because of an error in your system.

Hi, please find my rental information as follows:
Reservation Number: [protected]
Rental Agreement Number: [protected]
Invoice Number: [protected]

We purchased the car rental online and got and turned up in London Heathrow to pick the car up. After waiting for an hour we went to the desk to get our car.

Whilst at the desk, we were told that we could not drive the car away, unless we purchased additional insurance (later put on our bill as the medium protection package) costing an EXTRA £149.28.

Later on in our conversation, the man who served us said 'if you break down, we will aim to get you a new car within one hour'. We said 'great!' only later to find that an additional £45 had been added to our bill for this service. We did not want this service and were never told it was an optional extra. The man serving us was incredibly deceitful, adding on additional charges without discussing them with us, likely to increase his own commission.

Upon looking at our original email (see attached) you will see that it states the original price paid includes 'ALL MANDATORY FEES'.

I was just wondering if decieving your customers and charging them for extras by telling them that they can't drive out without them is in accordance with business policies.

We feel incredibly taken advantage of and would like a refund of the additional amounts paid for the 'optional extras' that we HAD to buy.

If we do not receive this refund, I will be taking the matter further and investigating exactly what laws were broken by lying to your customers in such a way.

Thank you for taking the time to read and reply to my concerns.

Lewis Bunting

reference number [protected].

On the 9th of September I collected a car from Europe car and returned it same day. On that day they took a bond of R21 675 was taken from my credit card which was supposed to be paid back to me by now.

I've been calling Europcar but I'm being taken from pillar to post and it seems like there's no one to help me, below is a trend email that I've been communicating with then and it's almost a month now and I can't use my money. This leaves a very very distasteful feeling in me and regrets of choosing you as a service provider. I've used Avis so many times and have never received such bad service.

I need this matter resolved urgently. Now my family has to suffer while you guys are holding my money and no one seems to care

I hired a car from Europcar for trip in Dessau Germany. I arrived 4 hours late as I found the location difficult and I did not have a local sim card to contact the company about late arrival. By the time I got there, they had given my car to someone else that I had reserved and I was still required. I was really frustrated with their policy, because they still would have charged me if I would not show up that day at all.

Thanks to the lady staff who offered me a much smaller car, but at least something.

Europcar is an international company, and they are required to have translations in English language at least, not just in the local language. My agreements were all in German language and I had to sign for everything blindly, as I don't understand German. I was not able to upgrade my insurance to full, because staff could not speak English.

When I returned, I was charged for £40 for exceeding the limited millage, I would have upgraded this if the staff would understand what I wanted in the first place.

Europcar Invoice [protected]

Hello,
On 23.06, 11:00 I took a car from the Airport. I asked to set the return time for 12:00 on the return day. The person at the desk agreed and updated this in my contract.
On 25.06 I returned the vehicle. But when I received the charge it was for 3 days instead of 2.
I write a complaint on 29.06 and only received an answer yesterday! The answer was in poor English and very unclear but I understand that my claim to return the car by 12:00 was rejected.
I expect that when Europcar say something they will stand by their word and not use this to trick clients out of their money.
I expect to receive the 3rd day back.
If this is not resolved by the end of the month I will be taking legal action and I plan to contact the relevant authorities at EU level.

I look forward to your swift response.

Yours sincerely,

Ben Davis

I received a statement of return via email from Europcar today. I have never been out of the US, so I could not have rented a car from them. I have tried to contact them by email, but in order to do that they require me to set up an account. I do not want or need an account with them. I do not trust them. I just want them to know that the transaction they made with the person who rented the car was fraudulent and I would like to know the credit card that was used. That only requires a simple email not an account setup.

i was ripped off when getting to Europcar in Italy when the horrible staff claimed a ‘fine' of 50 euros because of a 1h delay in getting the car (flight was delayed).

Now, TWO MONTHS AFTER, they are charging me TWO [censored]ING HUNDRED EUROS for damages that they decided to make up. I have my form from the day stating no damages.

The check was made with me right beside them and stated NO DAMAGES. Now, they created some pictures that were takes many months after returning and claiming that i need to pay for it.

They are complete SCAMMERS.

UNACCEPTABLE.

I rented a car using Skyscanner and I booked to pick it up at 13:00 from your branch in Funchal ( address : Estrada Monumental 175, 9000-250 Funchal, Portugal) .

When I arrived at the pick up location just a few minutes before 13:00 the doors where locked and no one of your employees was there. I then realized that there is a two hour dead time starting from 13:00 till 15:00 so I was forced to sit and wait for two hours until someone arrived back .(exactly at 15:10) .

When I complained at the counter to the lady that was assisting me ( red head, didn't ask her name ) . Instead of apologizing for the two hours I lost she went on to tell me that I should have known that since when I book a car I am prompted about the work hours of your agency and that it's my fault. And when I complained about the fact that they had left the counter before 13:00 she carried on to again tell me that I was lying since they where there until 13:00 .

I don't expect anything from you but you should know that when you someone is booking a car using an external website it does not inform about the work hours of the place or at least I did not for me. But even if it did, if was unacceptable the behavior of your employee and the attitude she had. Plus the place was locked way before I arrived .

I rented a car in Lisbon, Portugal on August 2nd under confirmation # [protected]. A truck strike caused most gas stations in Lisbon to run out of gas. I called the local Europcar office to ask what to do about refilling and I was told I wouldn't be charged a premium (on top of the cost of the gas that I was short vs. at time of pickup) if I returned it without filling up. I was charged 18 euro when I dropped the car off. The Europcar representative said she had no record of my conversation (despite me showing her on my phone the time of the call (about 2.5 hours earlier)). She suggested I go to a nearby gas station to fill up to avoid this 18 euro charge but she had no idea if that gas station had any gas (no others we could find had gas available).

I think it is very inappropriate for Europcar to provide one set of information to me and a few hours later not honour that information and to charge a 18 euro fee (when we brought the car back at 1/4 less than the 1/2 full level we received the car at.

I would like the 18 euro charge refunded back onto my credit card.

Thanks.

I made a rental from Barcelona Sants Europcar Office. It was a compact suv Q2, they took 300 for deposit. They said it will return in 7 workdays. At the end of period i returned car with good condition and full of fuel. Even it is like that they didnt payback my 300 euro deposit in 16 work days. And i wrote an e-mail which they didnt reply. I am waiting my money back.

1. We requested a specific car (large enough for family of 4 travelling from Australia) but on arrival, after long haul flights-with 2 small children-My husband was forced to pay another 700 pounds to get a car big enough as was told they go by "engine size"-really? We ordered a specific car based on size... they did not provide it and took advantage of us in a tough spot.

I want a full refund-all photos and info sent but still no reply...

We are awaiting following this up with the Ombudsman who asked us to lodge a complaint with Europcar first.

2. Husband got a fine for being in a bus lane-they took 40 pounds to send us the penalty notice. He assumed this meant they paid it-who charged 40 pounds for admin? But no, we received a 90 pound notice as it was unpaid and europcar misled us as they had written to say they would pay it.

We want that back too.

Still waiting...Paula O'[protected]@yahoo.com

Hi, this is to report that Europcar has been processing my refund request/claim for almost one month and has yet to provide meaningful feedback or engage with me for details.

This all started when their call centre and so called roadside assistance left us stranded on our way from Naples to the Amalfi Coast. We had not been in the rental car for more than two hours when the clutch broke and the vehicle was no longer driveable.

We contacted Europcar immediately when we had the issue and the call centre undertook to return our call. Which never came for six hours.

Do not use Europcar EVER!