CB Vehicle Rental and Leasing Europcar International Car rental overcharge

Europcar International review: Car rental overcharge

Tatiana Botelho of US

Feb 21, 2024 11:33 am EST

Verified customer

Featured review

We had reserved a car for 8 days at a guaranteed price of EU 258.59 (Reservation #[protected]). Upon arrival to Barcelona Airport on February 11th , we were convinced into taking a larger car due to our additional luggage, including a lightweight box carrying three sails. The Europcar representative claimed that a taxi would cost over 300 Euros and that no taxi could accommodate our box. (We subsequently took a taxi, which cost us E$ 111, and accommodated both our luggage and ourselves without any trouble.)

Reluctantly, we agreed to take the larger car for 1700 Euros. However, upon attempting to use it, we encountered issues with the passenger-side seat, which refused to lock in place. Despite seeking assistance from two Europcar representatives in the parking lot, we were unsuccessful in resolving the problem.

To our dismay, the Europcar representative accused us of breaking the car seat, despite our best efforts to address the issue responsibly. Frustrated and disappointed with the entire situation, we decided to cancel the rental contract, returned the keys and took a taxi to our apartment.

To our further dismay Europcar sent us two invoices: one for a full day rental for 296 Euros (more than the price of the original contract) and then another 95 Euros for no show.

Desired outcome: We would like to be reimbursed of both undue charges.

Confidential Information Hidden: This section contains confidential information visible to verified Europcar International representatives only. If you are affiliated with Europcar International, please claim your business to access these details.

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Europcar International Contacts

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USA / Canada

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Europcar International emails

customerservicesuk@europcar.com

100%
Confidence score: 100%

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Europcar International address

2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin", Voisins le Bretonneux, 78960, France

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Nov 20, 2024