Everything But The House review: Never sell with everything but the house

In August 2024, I contact Everything But The House (EBTH) as we were moving from the US to the UK, and had a lot of household items we could not take with us, an wanted to sell them.

They sent out a representative - Brandon - who came by to review what we were wanting to sell. While the representative was there, we informed her that in addition to the many household items we had to sell, we also had a collection of art and some musical instruments (harps) that we were going to sell through specialist dealers. My husband is an artist who has had exhibitions in many cities, he plays the harp and has a large collection of them, and I am a photographer. Brandon told us that EBTH could sell them for us. We were initially relcutant, but she persuaded us that EBTH woudl have specialist auctions for them, that they would market them specifically, that they would hold an auction just for my husband's art. I have all of these promises in emails and transcripts of voice messages.

They charged us 1900 to collect our items (to drive them approx. an hour).

In total we gave them 268 items to sell.

They LOST 10 of the items, even though I carefully labelled each one with our name and customer number. I have never had an recourse on the lost items.

In total we made 1400 from 268 items! This includes harps worth over 8000, and art valued at well over 15,000.

They sold valuabel harps for as little as 200, and manhy of our art pieces for 1 or 2 dollars.

I am aware that the contract says that they have no reserves, but we were told 'that never happens', and I have multiple voicemails and emails from the representative promising us the world and persuading us to sell with them.

In total, our items sold for almost 9000, which is still WAY less than their value, but after payign back moving costs and their commissions, we received only 1400 - that is about 5 dollars per item.

We complained, and got no replies. I was given the name of the VP of sales to email, and he never replied. Our lawyer has contacted them, and they do not even reply to them.

We feel totally cheated and ripped-off. We were persuaded to sell with EBTH, we were promised auctions that would promote our specialist items, and we got nothing of what they promised.

Before all this happened, I bought what I thought was a gemstone on one of their auctions. Not only did they charge me 50 dollars to mail it - when it weighed almost nothing - but when I took it to a dealer, I was told it was glass, not a real gemstone, and was worthless.

I would NEVER trust Everything But The House Again.