Evony’s earns a 1.3-star rating from 241 reviews, showing that the majority of gamers are dissatisfied with gaming experience.
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Game application
I have been playing this game now for lmost a year, and have spent a vast amount of money on packages to attempt to advance, but I recently had a problem that I am seeking help with...
On September 21, 2021 I was attacked because my Truce Agreement bubble had dropped, even though it had plenty of time left on it, which appears to have [possibly been some kind of glitch / bug, and I lost almost everything, including one item that cannot be replaced easily.
Besides losing hundreds of millions in resources to heal almost a million troops, a literal MOUNTAIN of Horns to recall deserters, and a load of Source of Life to resurrect lost troops, they also hit my Legendary Subordinate City (attached), and took it.
The resources, and the troops, as well as the almost nine months of Speed ups to heal them, I can absorb, and recover from, but the Legendary Europe Sub City, was VERY RARE, and cannot realistically be replaced. As such, I am seeking a solution to this dilemma, and hoping I can get some restorative assistance!
Desired outcome: Return of lost Legendary Europen Subordinate City
City buffs and gem use
I have repeatedly reached out through the app about how when I use gems to preform and "instant task" the game will all of the sudden has issues connecting to the server and the gems will be gone and the task will not have occurred. Also twice now during the battle event my buffs have gone down sooner than the timer said they would. Because of this I have lost all of my troops and much of my resources. I then have to spend all of my remaining resources to heal them, while waiting days. It also uses up all my recall horns. I am also out the time spent to fix my wall and revive generals. My buffs ran out sooner than said both yesterday and today I tried to attached battle reports but it says the images are to large and I can not make them smaller
Desired outcome: Replace buffs, horns, resources, speed ups, and gems used
Not as advertised and expensive
The recurring ads tout a game where visual puzzles are solved.
Then you discover this is a "War Game" where a great deal of time and $$$ must be invested to play those puzzles.
Even worse, there are two kinds of players.
The first are casual players, who enjoy working with others to kill monsters. I'm one of those.
The second are bloodthirsty individuals that take delight in bullying and attacking everyone, and especially the casual players who do not wish to get involved with harming other people.
It would be a simple matter for the Programmers to create two or more tiers, where the Monster Hunters could progress in peace, and those that like to fight can also do so.
But they do not.
So be prepared for much aggression, insults, and monetary harm where the Leader you create to fight monsters is destroyed by the bullies.
I have played for nearly a month.
Expressed my concern to the programmers.
They never reply.
So I now play rarely, and never spend money.
Desired outcome: An unsafe environment for gamers
Logging on
Hi, i play the game alot and put alot of hours in but every time i go to login in a morning on the app it loads 95% then stalls for hours.
I try to resart my phone and that does nothing .
Its your app or the full games fault because iv done all at my end including deleting the app and re installing it and that makes no difference.
Please sort this out because im slowly getting bored now and i can spend money on other games like c.o.d that load and have always ran perfectly. 🙃
Thank you for your time.
Desired outcome: To sort the logging in problem
What is going on??
We are server 654
1st off the streaming has been extremely bad since midnight my time (the last 2 hrs). And not just me it seems the whole server is experiencing it.
Also would like to know why our Monarch competition stage 5/5 kill event ended a day early. We are now starting 1/5 training and should still have another 24 hrs before this happens
Desired outcome: Reset back to kill event and compensation
Billing/purchases on Evony
I made 5 purchases of packages totaling $44.95 . I received my items for 1 out of those 5 packages . I've put in multiple emails and tickets and still haven't received any response from anyone. It feels like I'm being scammed. It's been days now. It feels awful convenient that this is happening around server war so they can eventually claim that they never borderline stole my money.
Desired outcome: Items or refund
Customer service
I have been trying to contact Customer service to help fix my accidentally unlinked ac to the Gmail address for almost 2 days. I have SvS going on and truce about to drop! Y
Reference:your request (534851) has been updated. To add additional comments, reply to this ema
Desired outcome: Need urgent help
Players With Alts and Bots Must Be Stopped
ALTS & BOTS are against the rules of Evony game but on my server there many people having so many alts that they make an alliance out of it.
These same culprits bully others to the extent if casting aspersions on people's characters so they can progress in the game.
Players cheats and here are the honest players struggling to develope their city or grow hence spending lots of money to grow & this cheaters get all the games goodies.
My server is 306, and I have been a victim of bullies like this and these same bullies are the ones with alts and bots. It upsetting and annoying that even we complain to evony nothing is done and hence they block the complainer in the forum.
Please if you experience that type of issue on your server raise a complain. This is a game where real money is spent to play and it should be fair.
Attached is player who made an alliance with alts and the players main account Id: [protected]
Desired outcome: These players alts must be deactivated and make the game fair and honest
Evony taking money
Hello last few days evony has taken money from my account which I have not bought or received and now im in $56 arrears. If I have not enough money i cannot purchase so I have no idea how they have done this to put me in arrears. I definitely did not get these as I knew I had no money amd had to borrow money off a friend for smokes. This is disgusting and put me in a huge problem.
Desired outcome: I need it fixed now
Amazing arena deal
I bought the package now, the package is "amazing arena deal" ( july 28, 2021) but i didnt received the included items in the deal though it said the payment has been successful and it already subtracted on my payment method . I tried refreshing the game to see if it will be there for times but the items are not still there. Please resolve it, either give my money back or give me the items included in the package ASAP, thank you in advance
Desired outcome: Can you atleast give back my money or give the items that are include in the package ASAP
Lost speed ups.
I got on the other day and noticed I'm missing thousands of hours in speed up. I don't know if there was a update that removed them, but I've spent real money on this game specifically for speed up. Please return my money or my lost content. Thank you. Sorry for the spam but it won't let me submit unless there's 350ch...
I cannot use gems to intant upstage anymore?
For about two days I have not been able to spend gems to instant upgrade building and my keep I need help plz my name is avolone in the game my number is [protected] please help please help please help please help please help please help please help please help please help please help please help please help!
Desired outcome: Fix the issue and it says that I and not connected to the internet when it happens
Evony, double paying for items
As I have filled numerous complaints on this issue only to get a run around for months. The game has you pay with gems for items only to not receive them after paying. Making you pay twice for the same item. I have notified Evony many times over this and still haven't seen the items returned. The game messed up durning Boc and I was forced to restart the game 5 times within the first hour of the match. Invisible castles and buildings that could not be attacked or occupied but they could attack me costing me a lot of gems and resources which Evony still hasn't replaced. You still can't delete emails or you can until a new one comes in and all the old ones return. You get a connection problem symbol right before the game steals whatever your buying or the stamina your using. See photo below. My ID [protected] Steve Miller, 718 E Warren St Rockton IL 61072. [protected]@aol.com.
Desired outcome: Ether return everything the game stole 131,600 gems and 200 million in each resources and the bonus that wasn’t given or a full refund.
When I buy an in game pack I get charged for more than I purchased.
I buy packs in groups, 3, 4, even 5 at a time. Then I go for weeks without making any purchases. Therefore I know when I have made purchases.
Three or four times now when I have bought groups of packs the charges will show up on my credit card and then a few days later additional charges will show up as if I bought another pack a couple of days later. When I know for a fact I did not make another purchase. Evony is being run by thieves.
Desired outcome: Stop fraudulently charging for additional purchases that weren't made.
Unable to login in my Evony account
Hello, my name is Manoj Singh, I have an account on the server 571 with ID : [protected].
Monarch Level is 21.
my user name is Rathore ☀
I'm in alliance 'Knight of Valor' (KOV).
My main city level is 24.
Now I am enable to login in my above Evony account.
Please help me to login the same as I was spent a lot of money on it.
My email is "[protected]@gmail.com"
Cant get simeon
I have been trying to get simeon with your package! I have tried spending almost 4 times of the highest package! And get [censored] generals! Stop ripping off people's money! Stop ripping us off! Give the general! J from server 462! You have been ripping off money! Change your package! And make sure we get the advertised general! That is [censored]ing ripping off people's hard earned money!
Desired outcome: General!!!!
Privacy and cyberbullying
I have been harassed, cyber-bullied, threatened, and doxxed by another player in the game. I've reported all inappropriate comments to Evony and the abuse continues. The player has gone so far as to hack my Evony/Facebook accountants and spread indecent pictures of me around. I have provided proof of this, nothing changes. They have threatened to get me fired from my job. They have called my half-black children monkeys and the n-word. I have tried to block them and their behavior escalates. I have some proof In pictures but they won't attach.
Desired outcome: Would like the player/IP address to be banned from the game, and legal action taken against them
Misleading packages Advertising to trick consumer spending money
Hello Sir/ Madam,
I have been playing Evony the kings return game for over 2 years now and have spent over $2000 during this time. Evony posted package deals and the purchase of the 5 packages will give player a General. I always get mostly different general to what is advertised. When asked Evony said Generals are Random but then on advertise why they mislead by saying a specific general chance and then don't give that general?
I bought 2 packages today and still got different generals to what was advertised . One of the General i received 3rd time.
Desired outcome: Requesting Evony to give the General that was adverised or give back refund of $ 285.
Lost asscess to my account
Hay seems I can't assess my account on s322
Inappropriate language
There is a player on server 445 last known as PalestinLove who I believe is in alliance BIW that has been using anti-Semitic language in world chat and on loudspeaker. I didn't get a screenshot of the loudspeaker but it said "I love Hitler." I did get a shot of a sample of his language on world chat and see screenshot below. Please investigate and expel him. Thank you.
Desired outcome: Expel player
Evony Reviews 0
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About Evony
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3. Writing the title:
- Summarize the main issue with Evony in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Evony.
- Mention key areas of concern and any relevant transactions.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
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- Click the 'Submit' button to submit your complaint.
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Overview of Evony complaint handling
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Evony Contacts
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Evony phone numbers+1 (646) 233-4177+1 (646) 233-4177Click up if you have successfully reached Evony by calling +1 (646) 233-4177 phone number 10 10 users reported that they have successfully reached Evony by calling +1 (646) 233-4177 phone number Click down if you have unsuccessfully reached Evony by calling +1 (646) 233-4177 phone number 10 10 users reported that they have UNsuccessfully reached Evony by calling +1 (646) 233-4177 phone number
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Evony emailslegal@ucool.com100%Confidence score: 100%Support
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Evony address5201 Great American Parkway, Suite 320, Santa Clara, California, 95054, United States
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Evony social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 29, 2024
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