Exciting Gardens’s earns a 1.2-star rating from 20 reviews, showing that the majority of garden enthusiasts are dissatisfied with their plant selections and gardening supplies.
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Flower gardens and trees
We ordered their Butterfly Garden (NC5448); Hummingbird Garden (NC7796; North Star Pie Cherry (N6202); and STD Black Tar Cherry (6198) last spring. Neither of the cherry trees' leafed out and needed to be replaced. A number of the plants for either garden did not sprout: 3 Sweet William (5385); 3 Mixed Russell Lupines (6231); 6 Mixed Oriental Poppies (6806); 1 Hardy Fuchsia (7591); 1 Hummingbird vine (7306) did not grow and have not been replaced.
Desired outcome: plants replaced or refunded
Ref: Order
Ordered 10 May. I requested cancelation and refund on 8 June. Does not respond to emails. Does not answer phone calls. Would not cancel shipment. Received Order in July, I refused, shipped back to Exciting Gardens. Got in touch with Customer service in late July he said, " you will receive refund soon. It is now 28 Sep. Nothing! Called again today (28 Sep) she "will leave a message" is the answer I recieved.
Please Help
HERBERT R. RAMME
220 W. LIME ST.
IRONWOOD, MI [protected]
Desired outcome: Refund of $$$$$
Customer Service, Speed of delivery, Shortage of purchased product
If you are reading this complaint, DO NOT BUY ANYTHING FROM EXCITING GARDENS!. I ordered a bag of grass seed and 200 periwinkle plants on 4/26/2021 - Order # 628438. Note that customer service phone is always busy and emails may or may not be responded to. They will only accept a order cancelation on day of placing an order as written in their brochure. I tried to cancel the order in June after they charged my credit card and nothing had happened for 4 weeks but alas an email said it was in shipping and could not be canceled. My credit card company honored their policy. Nothing really happened until I created a dispute claim thru my credit card and the ordered products finally showed up at my door early in July over 8 weeks after placing the order and well beyond the planting season for my area. I did not receive any notice that the products were being shipped. The periwinkle was shipped in 8 plastic packets stamped to indicate 25 plants per package. Since Exciting Gardens now has my money and my cancelation request was not honored, I had to plant the periwinkle. As we started to plant the periwinkle and open each packet we counted the plants in each packet. Fifteen plants were the most plants found in a packet . We received a total of 105 plants out of a total of 200 that was purchased and marked on the pouches. I don't know if the 105 plants will survive this hot summer weather. It is unbelievable that a company can say that an order is in processing for 4 weeks and then be in their shipping department for another 4 weeks. I want the 95 plants sent to me that I was shorted and will probably need the 105 plants resent as they will die by this fall due to being planted at the wrong time of year. To date I have not spoken to a real person at Exciting Gardens nor have they reached out to me to express concern about my order.
Desired outcome: 200 replacement periwinkle plants to be sent to me for the plants I did not receive as well as the plants that did not survive.
Is Exciting Gardens Legit?
Exciting Gardens earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
A long registered date for excitinggardens.com can be seen as a positive aspect for Exciting Gardens as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Exciting Gardens's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Excitinggardens.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Adult content may be available on excitinggardens.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While Exciting Gardens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Excitinggardens.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The excitinggardens.com may offer a niche product or service that is only of interest to a smaller audience.
I recieved 4 plants end of last week,and there dead 2 fuchsa andtrumpet vines. pkg id [protected],
I planted them in topsoil, and in pots right after they came off the truck and watered them. There were dead when they came.
Desired outcome: replace
replacement plants
several weeks ago I applied to you to have my plants that did not grow last year replaced. You did not seem to understand my request so you asked me to repeat the information again which I did. This has been 3 weeks or so now. Where are my plants? Last year when I ordered the plants it took you over 4 months to ship them to me and then you sent them so late they did not get a chance to get established before it got too cold therefore they did not survive the winter. If you cannot get the plants to me . by next week I want a full refund or I will be contacting the consumer protection agency. This is poor business practices.
Ruth Bruesewitz
801 Illinois Ave
Stevens Point, Wi 54481
Dead plants arrived
Order number #598094 on April 9, 2021. Plants arrived beginning of June 2021. I had ordered Berry Awesome Hibiscus which arrived with the head broken off and its little container soil scattered all over the package. I also had ordered a Thornless Rose which arrived as a dry branch. Creeping Phlox looks dead also but some may stay alive. Nothing has grown since then. These catalogue items are a ripp off.
Desired outcome: Request a fresh Awesome Hibiscus and Thornless Rose or a refund.
Order #630052
I have not received my order as of yet. My order date was April 27, 2021. My credit card has been charged.
Desired outcome: I would like to know when can I expect delivery?
4/21/21 order for 9 perennials
I placed an order with this co. on 4/21 for 4 delphiniums, 3 blue daisies and
2 ceoposis. I have yet to receive this order but it has been charged to my credit card! Our planting season began 5/15 and it is unseasonably warm this year
so being able to plant these plants and keep them alive will be iffy.
I asked them twice prior to charging my credit card to cancel this order but
they refused.
Name: Timothy Stephens
2348 Tod Ave NW
Warren Ohio [protected]
Desired outcome: I would like my money back
order cancelled without notification
I have placed three orders in the last year (2020-21) with Exciting Gardens, none of which have been fulfilled. I had one earlier order in 2018 that was filled, but with these last three orders, there was no notification at all. I waited several months and when I contacted customer service, they stated that they could not process my card and I could resubmit the order or place a new order. I did both and in both instances, I received the same result - no notification, but my order was cancelled and not shipped. When I inquired this last time in May 2021, I received an email stating that if I was asking about order status, to not worry, it would be fulfilled, but that they were behind on orders due to COVID. Then a couple weeks later, today, received a note indicating "we are unable to process your previous orders". I don't believe I was charged for any orders I did not receive, but it would have been nice not to have to wait, inquire, and then be told my order was never processed!
Desired outcome: to receive the order I placed or be told if there were problems so that it could be resolved.
Email & phone
I have an order 580581. I ordered first week of April your website says 4-6 weeks. Its been over 8. I have emailed 5-6 times got the same generic email back. Now they are not answering it and the phone has been busy for 2 weeks. [censored]! BBB here I come
ORDER DETAILS
Order ID: 580581 Placed on 04/01/2021 09:26:19
Payment: Credit Card Carrier: Standard Shipping
Item # Product Unit Price Order Quantity Package Quantity Total Quantity Total Price
7122
Granny Smith Dwarf Apple
$14.99
1
1
1
$14.99
FG7894
Free 3 Gladiolus Bulbs
$0.00
1
1
1
$0.00
Free 3 Gladiolus Bulbs with every order (Exciting)
$0.00
Products:
$14.99
Shipping and Processing:
$9.99
Tax:
$1.75
Total:
$26.73
SHIPPING ADDRESS
Ronald Clohecy
47 Glen Farm Rd
Portsmouth, Rhode Island 02871
United States
[protected]
BILLING ADDRESS
Ronald Clohecy
47 Glen Farm Rd
Portsmouth, Rhode Island 02871
United States
[protected]
Desired outcome: Get my order
I have requested replacement plants and am getting nothing but a big run around from them
order #510478, invoice #503327
You forwarded this message on Thu 5/27/2021 12:59 PM
You forwarded this message on Thu 5/27/2021 12:59 PM
jethro jj
Tue 5/25/2021 9:16 AM
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i think the dewberry #6244 are dead, have not seen any growth
also the everbearing darrow blackberry #6151 are dead also, no signs of growth
please replace if you can, i have been watering them daily too
thank you
irving houghton
Virus-free. www.avast.com
Desired outcome: all im looking for is replacement plants that were sent to me dried out and dead
Plant order
Just as the other reviews. Order was made and no plants were received. When trying to contact company phone line, there is always a busy signal. Email was sent out about the delay in order. Generic email comes back inquiring about name & order. This company is the worst floral company I have dealt with. Anyone interested in ordering - DON'T. It is a...
Read full review of Exciting GardensPlants and mole traps
On April 5, 2021 I ordered plants and mole traps on their phone (309-663-9553). I was told that I would receive the order within 2-4 weeks. I started calling them on May 10th when I did not receive the order. Called them many times, but their line was always busy no matter what time of the day that I called. On May 21, 2021, I checked may credit card account and discovered that my account had been charged on April 28th for the order by Richard Owen Nursery. I sent an email to [protected]@excitinggardens.com as stated in their catalog regarding the disposition of my order. I have never received my order nor a response to my email.
I nevergot over $100 of plants I ordered but they charged my card when I ordered both times
phone is always busy I WANT TO KNOW WHERE ARE THE PLANTS ORDERED!? I have 2 orders from April 8 and 17 order number s 617121 and 595679. They total over $100 but still NO PLANT DELIVERED now am reading about poor service. $20.00 for unrooted cuttings I would never have paid that if I had known!
Desired outcome: I want what I ordered soon so I can finish planting other nurseries have sent my plants
Hall's Hardy Almonds
Plants were ordered Spring 2020. Never arrived until June and they appeared dead when they arrived, planted anyway. Have been trying to contact them for over a month about their warranty will not answer calls or emails.
Order #400493
Desired outcome: replacements plants or refund
Order # 519812. Not received. no, return email, no answer on the phone #. called several times
order date- 03/06/2021. # 519812 for $ 59.77. no contact from the comp. no return email, no answer of the phone on their end it just beeps the busy signal. the payment already has gone thru her account. as of today 04/11/2021. no contact.
Desired outcome: refund of her money ($59.77) or her order shipped to her.
seeds/trees/shrubs
This has to be the most inefficient ordering and catalog page I have experienced in a long, long time...you join which I do not think one should have to do to purchase; then you try to order...no way is that going to happen..been trying for a half hour tonight. Perhaps I will go find an old catalog of say Burgess and order from them.
After you join, you try to log in ...will not happen, then you push Summary, will not happen, so there is no way to go across the page, place the order and pay.
I am thoroughly disgusted.
Wow! Don’t use them then!
Look carefully Burgess which has an 'F' rating from Better Business Bureau is the same company as Exciting Gardens! Buyer Beware!
wrong plants no plants
I bought plants in the mild of november 2014 for shipment 2015 spring in april. Got 2 plants one set wasn't even what I ordered the other was a stick with just a few roots. I order a large order and now first week in may and no answer or shipments. I keep trying to call but it goes straight to a busy signal. I've email and get a generic email or nothing but no answer to when anything will ship. Very disappointed I could have bought local. Which I will from here on out!
The plants are dead when I got them I need to replace them or give me back my money
The rose hedges I ordered arrived and they all looked dead. I had my gardener plant them even though he said they looked dead. Only one of the plants took root the others were all dead.
not sending product bought
Sent order in April they placed the order April 14, 2010. on June 4th I called and they said everything was in stock they wouls send e-mail to the Minnisota store where it is to be shipped from. On June 9th still nothing and they did not know why this was not processed everything is in stock that I ordered. On June 16th I talked with Jessie (ext) 720 . He said that this should have been shipped along time ago that everything was in stock and he would send them another e-mail notice. June 23rd nothing sending another notice by email. June 29th taked to Carolyn cannot ship until they have all the product. June 30th taked with Victoria she gave me the number to the Minnisota office [protected]) I taked with Betty there and they have not recieved my order nothing in the file. I called back to the main branch and they said Betty put the order in on the computor. When they answered they were upset that I called the Minnisota office and asked how I got that number. I told them that I wanted the product I paid for or else refund my money. They said they could not refund any money it was against company policy. That if they could not send my order now that it would have to wait until spring next year 2011.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dead Plants
I ordered plants from this nursery. Once they arrived, half were dead and the other half died within a few days. I called the nursery and they told me I could get replacements so I returned the original shipping label and three weeks later received MORE DEAD PLANTS. I called, got them to send more replacements and received my third shipment of DEAD PLANTS. I wrote and requested a full refund, and they sent me a credit with their store. I called their customer service center and they said that since the problem was not resolved within 14 days - eventhough I had responded initially within 14 days - they were not required to provide a full refund. Obviously, I have no interest in doing business with this retailer since all they do is send dead plants. Beware - they will take your money and not give you anything (alive) in return!
I placed a $77.40 order on May 4th (check written that day) went through my bank on 5/18, the check number is 6427, as of today I have received NOTHING. Where is my order.? Sue Allen, 301 HIghland Ave, PO box 265. Stanton Iowa 51573. I expect a response soon.
! ordered #1 lemon fluff, #2edelweiss, #3cat mint, #4creeping phlox, 35rose of sharon trees, begonias the total came to $72.81 which they have taking out of my account, I received the lemon fluff and2 edelweiss one of them black and slimy, I checked and found they had made out a new order in my name for stuff I didn, t want this order came to $52. oo out of all of it the only thing I can use is the lemon fluff and 1 edelweiss. I just want my money back. catherine walsh
I was about to place an order with Burgess Seed & Plant Co., but decided to read some of the complaints posted first. Glad I took the time! Then, I took the same route with 4Seasons Nursery, and was again strongly cautioned to beware of their track record! Went to Exciting Gardens.com website, and found the same cautionary advice from disgruntled customers! Turns out that ALL THREE of these businesses were really a part of ONE BIG RIPOFF OPERATION! And so, my advice to all potential shoppers is "Let the Buyer Beware!"
Maybe my situation was a fluke, but after looking at other people's similar reports, I don't think it is. Here's what happened: I ordered $134 worth of plants and seeds in early September, 2012 and my credit card was immediately charged on the 11th of September. Two weeks later, I emailed asking for a status as I had heard nothing. They emailed back stating that the orders were about to go out and I should have mine soon.
I still had nothing by 10/18/12 and so emailed again to cancel the order. (these are garden plants and it was starting to frost, so I didn’t want to try and get them in the ground) They told me on 10/23/12 that I couldn’t cancel as the order had gone to the shipping department and was irreversibly scheduled to ship. I said that was fine and would return the package.
When I received the package on 11/7/12, I immediately returned it that day, unopened to the Post Office and refused the package. I emailed the company that very day and told them it was refused and would be coming back. They acknowledged that and said to please allow 2-4 weeks for a refund.
As of 12/30/12, I still had no refund, 8 weeks later. So I emailed again. They told me that they had received the return but there was “no correspondence” in the package (which of course was unopened as it had been refused) to tell them what to do with the return. I replied that there was indeed email correspondence with customer service and that I wanted my refund. On 1/4/13, they replied that they would issue a refund in 1-2 weeks. That never happened.
So, I finally filed a dispute with my credit card company (go Capital One!) and they got my money back for me. Richard Owens tried to issue only a partial credit of $120 and Capital One had to get the rest of it from them. At least they issued a credit and this is resolved, but what a hassle.
I feel I was more than patient with Richard Owens Nursery, worked with them as much as I could and finally had to solve it by disputing it. I'm filing this report after searching the internet and seeing dozens of other people have had the same problems as me with this company. I don't like seeing this sort of thing going on and feel that by reporting it to the public, the company will perhaps improve whatever problems with their internal systems have created this situation.
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Overview of Exciting Gardens complaint handling
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Exciting Gardens Contacts
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Exciting Gardens phone numbers+1 (309) 663-9553+1 (309) 663-9553Click up if you have successfully reached Exciting Gardens by calling +1 (309) 663-9553 phone number 0 0 users reported that they have successfully reached Exciting Gardens by calling +1 (309) 663-9553 phone number Click down if you have unsuccessfully reached Exciting Gardens by calling +1 (309) 663-9553 phone number 0 0 users reported that they have UNsuccessfully reached Exciting Gardens by calling +1 (309) 663-9553 phone number
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Exciting Gardens emailscustomercare@excitinggardens.com100%Confidence score: 100%Support
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Exciting Gardens address1800 E. Hamilton Rd, Bloomington, Illinois, 61704, United States
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Exciting Gardens social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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