Executive Optical review: Manager and staff

I was not feeling well since November 22, 2023 upto yesterday. Had the energy to go to the nearest mall and try to have my eyes checked at EO Estancia. Since I was going to use our company benefit I requested a staff and who turns out to be the manager to check if they carried our health provider, I gave them the details, thanked them and walked away. I noticed that they continued with their chatting and did not do anything. I went back to repeat the request and was surprised that I was asked what the details were. When I stood there to watch the staff write down the info thats when I left.

When I got back the doctor was very helpful and kind. I was told that there will be a two hour wait for the confirmation (this I knew that is why I requested for them to check and confirm earlier). I told them since the health provider already approved my amount, I will just pay for the excess. Since I was not still feeling well, I left and gave my details. Later on in the evening, the staff called asking me to pay immediately or else the transaction will not push thru and that my health provider will block my account for thirty days. I found this stange since this was not my experience this past few years with other optical shops. I spoke to the manager (the one who was not helpful earlier) and asked. He too said that I had to pay already (by the way it was around 8:30 pm or so and I was at home already not feeling well). I admit I was irritated already and that my voice sounded like it and that is when he said actually sir puede naman po within 24 hours. He was arrogant and kept on interrupting me as I spoke. I did not have the energy to argue anymore so I paid via online. What I would have wished was to pay upon pick up of the item. Truth be told, had I known that I had 24 hours, I could have visited their shop again to settle the amount (I have the texts from their staff as proof). The manager also mentioned that he will personally send me the invoice because I paid thru his account because he did not know his shop's online settlement number. A long time had passed and still no invoice from him.

I checked later on with our health provider and they mentioned that it is not true that my account will be blocked. Before posting this I called the BM (still arrogant and kept on interputing me) to confirm what had happened since I did not want to misprepresent and he affirmed on 1. He did not send me an invoice and 2. there was misrepresentation on their end. I told him that to be fair, I wanted to confirm facts first.

Perhaps if they were clear from the start and that the Manager actually did his job in a humble non arrogant way, the stress on all parties could have been avoided. Very poor, misleading customer service.