Extra Space Storage
Reviews and Complaints

My experience with Extra Space Storage (extraspace.com) has been less than satisfactory. I was a customer for 13 years between two different locations in Marlton, NJ and Lumberton, NJ. However, at the end of my contract of 5 years at my last location, I was shocked to see that ES had increased my monthly unit rent by 49%. This was a huge increase, and I couldn't understand why they would do this. The only reason that comes to mind is total greed! When I spoke with other occupants who were moving out for the same reason, they felt the same way. Everyone was of the opinion that ES was taking advantage of renters with these huge monthly increases, and that they were being greedy. I, for one, will never use their services again because of what happened here. It was totally uncalled for, as I was paying double from what I started out at 5 years ago. ES was making money off of me with increases every 8-9 months, so this increase was not justified in the slightest. People are fed up with the way ES treats its customers and have lost solid, good-paying, never-late customers because they wanted to rip people off for more money. This is not fair to the customers who have been loyal to them for years.

Apart from the exorbitant rent increase, my unit was also completely filthy with mice droppings everywhere. I had to wear gloves in order to move my boxes/containers out. According to the property manager, a unit next to mine had cereal in it that the renters left abandoned. By the time they removed the renters' stuff, there were mice everywhere. However, I was never notified of this to have an opportunity to move my stored items to another unit. Therefore, my boxes were invaded by mice, with contents ripped apart and, of course, their droppings were everywhere. It wasn't just the mice; my unit also had an overabundance of stink bugs everywhere, including attached to boxes, containers, etc.

Before ES started raising monthly rents exorbitantly, they should have checked with the property manager about the status of the units in "Building I" near where the cereal unit had been located. It was so disgusting that I was totally sickened by it. Having to change containers from the boxes ripped apart by the mice was just one aspect of trying to move my items out that had mice droppings in the boxes, shredded paper, etc. But all ES could think about was how to get more money for the old, decrepit, run-down units/facility in Lumberton, NJ.

Let me tell you, it has seen better days and is on the down-side of a decent storage facility to rent a unit. So as they continue to lose customers due to their total greed, they only have themselves to thank. They should have paid me for my unit being overwhelmed with mice droppings and stink bugs everywhere. Have they ever heard of exterminators? They need some in Lumberton because it is a total s--t hole that is falling apart at the seams and allowing all kinds of outside bugs and animals to make their home in the units! But yet, they want to rip people off by raising the monthly rates outrageously for a deteriorating facility. Good luck ES!

I, for one, will never rent from them ever again! And yes, I would like someone to contact me because I would like to see what they have to say in the wake of all this! But they will probably be cowards and steer clear because it may not be in the realm of what they are looking for in a review. In good conscience, I could not give a good review based on the aforementioned. Put yourself in my shoes, and I'm sure you wouldn't have been a very happy camper either!

I gotta say, I had a pretty bad experience with this storage place in Lindenwold on Laurel Rd. Let me tell you, dealing with Alana and Cat G-R-A-H-A-M (that's how she said it, don't ask me why) was a real headache. You know what really grinds my gears? When people like them always play the victim and act like they did nothing wrong. Like, come on, take responsibility for your mistakes and make it right. But no, Cat G-R-A-H-A-M just wanted to call me and make excuses for her employee's behavior. And get this, she only wanted to compensate me for one day! Can you believe that? I run a business and these ladies almost cost me a vendor file because I couldn't even access the space I'm paying for. And don't even get me started on the first girl who was questioning me like I was some kind of liar. I even had documents to prove my point! It's like they don't care about their customers, especially if you're black. Honestly, I wouldn't recommend this place to anyone. I'd give them negative stars if I could.

Extra Space Storage is a company that I would not recommend to anyone. They have no sense of ethics and do not know how to resolve customer issues. They are causing problems in our communities by attracting rodents and damaging the things that people hold dear. For some people, these things are the only memories they have left of their loved ones.

Extra Space Storage only cares about their bottom line and not about the customers. They do not respect us, even though we are the ones who keep them in business. They rely on people giving up and not fighting back. However, the NN location will be held accountable! If I have to protest them every day, I will do it to prevent others from going through the same traumatic experience.

We are still fighting together after the pandemic, and during these vulnerable times, Extra Space Storage's facilities are poorly maintained and not properly regulated. The district team is negligent, lacks morals and principles, and will try to threaten, harass, and bully you. I will be reaching out to others who have had similar experiences. I hope that the city will shut them down!

It is important to be aware of the problems that Extra Space Storage is causing in our communities. They are not a company that cares about their customers or the impact they have on the environment. It is up to us to hold them accountable and demand better from them.

I gotta say, I used to love the Extra Space Storage branch in Boston, MA. But things have really gone downhill since 2019. I mean, they kept jacking up the rates during the pandemic, and they only sent notices by mail. But then, they threatened to toss my stuff via email weeks later. What kind of nonsense is that?

And if that wasn't bad enough, my TV and two huge boxes of kitchen stuff and linens got stolen. And get this: the site supervisor asked if I'd had movers, and then nobody got back to me from the local or corporate offices. Like, what kind of customer service is that?

But here's the real kicker: the thieves took their sweet time going through my stuff. They broke a toaster and then tossed it back. They punched holes through my linen and room-divider screen. They rummaged through my rubber tubs and took clocks and blankets from the top, then replaced the covers. It was like they were taunting me or something.

And get this: there was no sign of tampering with the lock. So obviously, it was an inside job. Even if they checked the tapes to see if anyone was leaving the building with a good-sized TV (mine was a 40" stand), it's highly unlikely that the tape would still be there. They probably taped over it or something.

So now, I'm about to move, and I'm not taking any chances. I'm cramming all my stuff into a studio or rented room instead of putting it in storage. I can't risk any more damage to my sentimental items.

This company, Extra Space Storage, is one that doesn't seem to care about people or their belongings that are stored in their facilities. They went beyond what was acceptable and crossed a line that should have never been crossed, and it didn't need to happen in our case. They are scam artists and much worse. They don't care about how they mistreat their customers. One manager at a site knew that a storage unit contained not only generations of sentimental items but also evidence that was necessary to prove an assault. The manager, with the blessing of the higher-ups, "disposed of" or "trashed" everything left that we couldn't get out in one day, even though we asked for a few extra days. We had paid thousands upon thousands of dollars over a period of years after fleeing a domestic situation, and this manager knew everything about our situation. However, they coldly and callously tossed out evidence that could have convicted a serial child predator. Now you know who you're doing business with if you give your money to Extra Space Storage. This is NOT a company with any feelings toward humanity. Additionally, they were hit with a class action lawsuit in 2019 for "bait and switch" tactics. WARNING! Do not trust this company.

This storage place ain't no good! They got rats running around like it's their own personal playground. They told me they were gonna take care of it, but after talking to other folks who rent there and reading other reviews, it's been like this for years! I wrote a review and complained about it, and now they kicked me out! They said I was there after hours six times, but that's a lie! I had the biggest unit there, and now I gotta move everything somewhere else. It's a real pain in the butt, but they don't care as long as I ain't spreading the word about their rat problem.

I seen them rats with my own two eyes, and let me tell you, they ain't no small fry. One of them was as big as a dang cat! They done tore through my stuff that I had stored there. I just hope they ain't had no babies in my boxes like they done to other folks. There's rat poop and pee all over everything. Them little critters done knocked stuff over and broke my things. They even chewed on my sponges and pulled cords into holes!

But somehow, Extra Space ain't telling nobody about this problem. They making us look like the bad guys for trying to warn others. I done lost thousands of dollars in property, and now I gotta move everything while they keep making money off of other folks. This place is the pits! I don't know who's worse, the rats or the humans who run the place!

Watch out if you're already using Extra Space Storage! They might just hike up your rates without any warning! They don't seem to care about their loyal customers, and they'll just let you go if you don't want to pay the increased rates. It's all about supply and demand for them, and they're always looking for the next unsuspecting victim. They don't really want to work with you either. The site managers say they have to check with corporate, but corporate says it's up to the site managers. It's all just a big mess!

I have multiple units with them, and all of them have seen huge rate increases in just a few months. One unit went up by 68% after just four months! Another one went up by 52% after 24 months, and yet another one went up by 32% after just nine months. I don't mind reasonable annual increases, but this is just ridiculous! And even if there's another Extra Space Storage location that offers a lower price, they won't give you that rate. They'd rather make you move all your stuff than give you a lower rate.

And you can't even sign a long-term contract with them! That means they can just force the rate increase on you whenever they want. But if the market demand is low, they won't even contact you to lower your rate. It's all just a big scam!

So if you're thinking of using Extra Space Storage, be careful! They might just hike up your rates without any warning, and they won't even work with you to find a solution. It's all just a big mess, and you're better off finding another storage company that actually cares about their customers.

I signed a contract for $45 per month at a rental unit at 1017 E El Segundo Blvd, El Segundo CA in February. Now, three months later, out of nowhere they auto-charge my card $70, and now that's just my new monthly rate. After reading the other complaints, it's clear that this is a tactic that Extra Space Storage uses across the board with their customers, exploiting the fact that customers are more willing to simply put up with it and pay the increased fees as opposed to going through the hassle of moving their stuff somewhere else.

It's a despicable and shameful business practice. Something needs to be done about this company, some kind of lawsuit or other state action, because it just feels like a criminal act.

I will be removing my stuff from the storage unit as quickly as possible, and I will never bring my business to Extra Space Storage ever again.

My rent from $12 was suddenly increased within 3 months of opening my account to $16/- this not acceptable. At least an year should be given before an increase. Moreover, that is what I was told by the property manager when opening my account.

Then again I have easy pay method and default setting on my account is American Express instead they charged my monthly payment on Citi card, which had a problem and I had informed them. I changed the payment default to American Express and they still charged my rent on Citi card. Due to this mistake from your end, I was charged late fee of $20/-. I request you to please as courtesy adjust my $20 late fee to my May monthly payment or refund back to my card. When I opened my account with this location they never mentioned my rent will be increased within 3 month. rent should not be increased till a year is over. Please adjust back my monthly rental payment to $12/- and the refund back for each month my excess payment of $4/- paid. Also as a courtesy my $20 late fee should be removed and either refunded back to my credit card or adjusted towards next months rent payment. My account was set up on easy payment and default Citi Bank credit card. After I had a problem, I changed my default setting for easy payment to American express and yet they charged my rent on Citi Cards and the payment was declined. Please refund back my $20/ as this is not my fault. I request you to please help in this matter as I am overseas and unable to call them internationally from overseas. My name Ronnie B. Chatterjee. My international cell phone # 91 [protected]. Email address: [protected]@yahoo.com. I feel we are being exploited and undue advantage is being taken since we are overseas. Please help me in resolving this problem at your earliest convenience.

YOUR FACILITY

Extra Space Storage.

1320 37th St Brooklyn, NY 11218

Phone:[protected]

My RECEIPT

Transaction Number: [protected]

Payment Date: 04/15/2023

Total Units Paid: 1

Payment Total: $36 (should be $12/- instead of $16/-) they charged me $20 for late fee when I have American Express as default on easy payment.

Look forward to your email for help in resolving this issue.

Thank you,

Ronnie B Chatterjee

I’m am making a formal complaint with regards to being notified ahead of time on my storage account status prior to having a late payment charged. I have set up auto wdl more than 1 time for this storage space. I have no issues with the cost. What I do have a problem with is paying late fees just because I’m not being made aware that my auto payment did not go through for whatever reason. I being told by your staff that they contacted however my voicemail was not full and I have absolutely no record of anyone contacting me. I requested that they send me a text. They said that you don’t do that.

They are claiming to have contacted me however had I been reached I would have promptly made the payment to avoid any late charges. We are in a terrible time in our economy and we are all under the pressure of inflation and being financially burdened. So when your associates didn’t make an attempt to contact me this is particularly concerning to me.

As I can least afford to continuously be paying an additional late charge because of negligence or laziness on the part of your associates. I got a different story each time I called with regards to contacting me. I certainly wd have made the payment immediately had I known it had not gone through.

I was a customer with a 5x10 unit located in Highland and Boulder. I am a low income recipient, I receive Social security benefits as my only source of income. I make less than $1200 a month and only receive my payment once a month. I try to make my storage payment on time each month, but sometimes I have a slight fall back. When the rate of the unit increases is when it becomes tougher to pay, especially on my fixed income. The rate started at $48 or so, then it gradually increased to the amount it is currently, $119.00. For a 5x10, I say is a bit much. My unit has intered into (Default) and soon to be auctioned off. The manager of the facility did not offer any options that could help me keep my unit. I could have made payments while the unit be inaccessible to me. The content is of sentimental value, who would want to take that away from someone. The issue was not of NONPAYMENT, but of LATE PAYMENT, there is a big difference in the two. I was willing to make the payment, but management kept adding to bill. The late charges, the monthly rent, the fees, the insurance, it was increasing to the point that I could keep up. I would like to file this complaint and to have possession of my personal belongings again.

Thank you

Semi Benson

Unit# 523

On 1/4/23 my unit was burglarized with my guitar 3,399.00 value

Antique Italian suit stand damages betting repair 170.00 value

Antique Old West water basin and pitcher cracked value 256.00 value

DeWalt heavy duty drill with side stabilizing handle approximately 200.00 value

I have attempted to communicate with the insurance (ISIS) that is supposed to be covering the claim but they will not return my calls so I can find out what is going on and why after this length of time I have not received remuneration for my losses.

Hello,

Due to your incredibly high increases in rental, we were forced to change storage units, mid way through the last month. We vacated both units on February 19th, left them empty and clean, and notified the company the same day. The units were 698 at the Delilah Road in Egg Harbor Township, NJ and 776 on Black Horse Pike in Egg Harbor Township, NJ.

My next payment was due on March 10th, 2023, 19 days after we vacated the units. I already asked about a refund on February 20th, but received zero response. That means your company had the opportunity to rent those units again during that period.

STOP THEM FROM DOUBLING MY RENT. I am a customer of Extra Space Storaget at 5225 East Van Buren Street, Phoenix, AZ 85008 Space # 3225 I have been renting this space since 2021. I have been paying $113 per month. Extra Space sent me a notice telling me that they plan to almost double my rent to $196.11. Extra Space Storage claims that the space I am renting is "worth" $232. Extra Space Storage has provided no evidence of any person paying that rate for the space. Extra Space Storage sent no notification. I cannot pay any increase in rent. Inflation is causing severe hardships on all living costs. I have suffered extended losses from industry COVID shutdowns and non-recovery from those shutdowns. I am filing complaints with the UTAH AG and AZ AG.

To whom it may concern:

I went by the extra space storage location shown below in Orlando today, Saturday, Feb. 25, 2023 after 2:30 pm to pay a bill and inquire about an additional storage needed. I was accompanied by a friend and spoke to the only representative in the office, Mr. Colon. He informed me that "I have some bad news for you. Your past due and your stuff in storage was auctioned off yesterday". In addition, he said this is company policy after 31 days past due.

As you can imagine, I was definitely surprised and I had told him I had paid past due amount before, and I was not informed of this decision. I am a veteran with cancer and was on treatment as I am still under treatment waiting for a stem cell transplant. I was completely surprised of his nonchalant attitude and really no concern for the loss of everything in storage. When asked if anything was there, he stated, "it's all been auctioned". I do find it hard to believe that all the items in a large storage place would be auctioned off in one day that coincidentally happened to be yesterday.

When I asked who can I talk to or contact, he said I could not contact the district manager directly, but he took my info. For Johnie Roig, district manager, that would reach out and contact me. No timeframe was given. I did look at my storage and lock was still on, which I can't help but question if everything was auctioned and they were able to rent it out overnight by next day. Then, I receive the following e-mail to confirm that I had successfully moved out and welcoming me back for the "next big adventure" which was a lie and added absolute insult to injury.

12:32 PM (9 hours ago)
to me
Move out confirmation
MY ACCOUNT CONTACT US
MOVE OUT CONFIRMATION

Hi Bobby,
Just sending you a quick note to confirm that you have successfully moved out of your unit at our Orlando store.
We can't wait for you to pursue your next big adventure and want you to know that you are welcome back to Extra Space Storage at any time.
Please feel free to reach out to us with any questions!
Have a wonderful rest of your day!
Extra Space Storage
YOUR FACILITY
13125 S John Young Pkwy, Orlando, FL 32837
Phone:
[protected]
YOUR ACCOUNT
Move-out Date: 02/25/2023
Unit Number: 01023

Hello, My name is Doug Derleth. I rent a 10x10 unit at facility in centereach NY.

there is now an on line offer for same unit $126 a month! I am currently paying $305 a month! This is a substantial amount difference. I Times are hard right now, and i was hoping the same pricing could be put in place for a happy, hard working, existing customer! With that beeing said, I appreciate you looking into and any help that could be provided, would be greatly appreciated!

I Thank you for your response, and hope to hear from you soon!

On Jan [protected] am I was visiting the property without any problems not until the store manager decides to confront me without any manners shouts your not allow on property and I will not let you in I turn and ask for a few min before I am able to continue with no sympathy mangers slurs out I don't care you need to talk to me now and you can't come in as a customer she did not give me any time to think and I did have a meltdown due to this later this day my boyfriend had try to talk to her and she was very disgusting rude to him while she was warned I was not mentally okay she laughed and comment I don't care for her mental illness that's not my problem is hers and I don't want any mental person around this property which it doesn't end there she threatens to kick my whole family out without any valid reason just because she feels like it I don't think she's valid of doing this she has me stressed and feeling very drain so much personal abuse on her part is not fair at all and the hate continues she has cross the lines

My name is Grant Noroyan I was storing items in a Ft Lauderdale location and everything has been great although there were some instances of yoyo pricing I spoke with Fernando at this location mostly and Vlad I had an unfortunate issue of someone who took a 1300 dollar security deposit that was fraud and theft from me to move my storage and he never completed the job and ran away with my deposit I have been in a homeless shelter because of this I alerted both Fernando and Vlad about this issue they said they were both sorry this happened and said they would help in any way possible I was a bit behind regarding payment because of what happened and told them I am LITERALLY borrowing money to try and make the payments I had my friend Bibi Moritz make a payment for me in the around of 250 dollars then because of an issue she had to resubmit the payment and was charged 2 times she then messaged me complaining that she was charged 2 times as the office said specifically there would be one charge only! I then scraped together 170 dollars myself and after this payment was made and my friend alerted me to the situation I realized I made over a 500 dollar payment for a little over a month this is unacceptable when I called the office in Ft Lauderdale they said someone from corporate would call to sort everything out that was not the case the man was rude and un professional and acted like he didn't understand my concerns with all due respect anyone with a brain can understand exactly my concerns and the main reason for the call was to resolve the issue I told the office in Ft Lauderdale if the extra amount that I was charged was not refunded to me, I was not only calling the credit card company I would lodge a formal complaint with your corporate office and take further action as needed I need someone who can understand the simple request I have and resolve the issue asap otherwise as stated I will take further action thank you, Grant Noroyan...[protected] [protected]@gmail, com