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4.3 24 Reviews 1404 Complaints
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Facebook Complaints 1404

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C
10:00 pm EDT

Facebook Sexual acts

I opened up the video icon and it showed some woman from the site Roopa having sex with a dog. It showed her having oral sex with it as well. I don't know how that garbage appeared on my account but I would very much like it to cease and content like it. Plus there is lesbian related type content that also appears on the video site. Look I don't condemn that kind of behavior, but I don't want to have it on my site either. Thank you.

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8:02 am EDT

Facebook Restricted account

My account was hacked. During this said time, my account was placed on restriction I have contacted facebook over and over again, just to reslove this yet I am still finding my self being placed over on restriction again!
I am truly disastifsfied with the out come. Why won't you relesase my account from this major restriction?
Facebook is already going through enough... M account was hacked and my ig account.. I am the one that have lost out!

Desired outcome: MY ACCOUNT BE UNRESTRICTED

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1:53 pm EDT

Facebook Posting jew baiting images

Facebook user Tomasso Calagmina regularly posts anti-Semitic content such as Auschwitz jokes. When called on it, he reports persons and gets them thrown in FB jail. For calling this man a moral and mental midget today I am in jail for 30 days! I have screenshots of a dozen of his egregious posts that are still up on Facebook despite complaining. I'm beyond astounded and furious.

Desired outcome: Ban this man and get me out of FB jail

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8:18 am EDT

Facebook Individual scam

Lisa Katy scammed me about a puppy for sale. she reached out to me about a puppy she had. Supposedly the last of the litter. After asking multiple questions and receiving satisfactory answers I paid $150 via zelle for a deposit and they never showed and requested more money the day of pick up. I've reported to fbi. All conversations were via messenger. Then after further investigation the Facebook account is linked to https://www.facebook.com/oluwatosin.abisoyesanni
That page has nothing on it. I believe they are out of Europe. I'll never see my money back but want others to be aware. The pages are still up and running.

Desired outcome: Take down all associated pages

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4:45 pm EDT

Facebook Facebook groups

I feel that Facebook has become much too restrictive and your algorithms for detecting "bullying" need to be revised.
I have been on Facebook since its conception and have always been respectful of others and always strive to help others when possible. According to your team in the past year I posted three times what you claim did not meet community standards. The latest involved a post where a local group (WWP PEEPS) a group from West Windsor NJ discusses local issues. The discussion was about a warehouse that was being built in town and it is very ugly. Someone posted a picture of the artist rendering that showed the completed building. I replied ugly and later tried to add the word building so it said ugly building. You immediately flagged it and I was not able to edit and I was accused of bullying. I was calling the building ugly NOT the poster. You should have an option to edit or delete the post before you ban someone for 7 days.

Prior to this it said my post from 9/1 did not meet community standards but I dont even know what that post was and I know for a fact nothing was bullying. Someone called me racist because I thought the name of an insect causing havoc in our area (Origin is China) was called a
Chinese Lanternfly when in fact it was called a Spotted Lanternfly. Simple mistake. the person called me racist and I told him it was an honest mistake and stop being a crybaby. I was banned for 24 hours and he wasn't? why wasn't he banned and I was?

Prior to that I was in a local group that purposely posts off color texts. That is the premise of the group and everyone knows it is just for fun. I replied to the photo with an off color remark that was not even as bad as the original post and I was given a warning and not allowed to post for 24 hours. seems totally unfair and not fair when considering the First amendment. Does Facebook no longer support freedom of speech? I can understand if it is regarding threats or inciting violence but opinions and replies that may be considered off color are not means for banning posting or terminating subscriptions. This is still America and freedom of speech is still our right. If you continue with these actions I see a class action suit coming your way. Please remove these marks from my record and fix your algorithms.

Desired outcome: Remove negative marks on my account and stop banning over silly things. I was always taught sticks and stones will break my bones but names will never hurt me

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B
12:51 am EDT

Facebook Restriction for 30 days

Posted a remark on a site called Animal Lives Matter and was told it does NOT meet company policy "standards?" Excuse me... But my remarks were not offensive in any manner...Instead my remarks were pleas to help with a horrible problem. I have read on Facebook some truly disgusting, vicious words and yet, nothing was done to curb these posts. I do not understand just who oversees these posts and why some go on and on and on like trump got to do with Rosie O'Donnell. Such filthy, degrading words directed towards this woman, and it went on and on and on. It's pretty sad to read such written words on Facebook and see nothing is done to stop these cruel and vulgar posts. And yet... I am making a sincere, honest plea on animal lives matter, and I am penalized because my words do not meet company standards? Would you please explain exactly what your "standards" are? I am guessing there is a bit of racism going on here.

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2:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account suspension

A 7 day timeout for using the word "stupidity"? This is nuts. All while the user who reported it has stalked me, called me vile names, including calling me stupid. Is it too much to ask Facebook to at least play fair?

Desired outcome: Reinstatement of account.

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9:25 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook I had a pet page, and they deleted it without reason/warning, etc

I started a pet page - to help people adopt pets, find missing pets, offer advise, etc. about 3 years ago. I had close to 2, 000 members. It was a smalltown, country page. It was completely deleted off facebook, when I came home from work, on Tuesday. There was No message, warning, communication, nothing... about what happened... was there an inappropriate post when I was at work (not monitoring the page), was the page hacked? NOTHING! My page, and all my members, are gone! I have never been in trouble with Facebook, so it made NO sense! I can't contact anyone about it!
My page was called, Okotoks Pets N Country Stuff.

Help me get my page back!

Thank you,
Lesley Jimmo

Desired outcome: Get my page reinstated with all the members !!!

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9:45 am EDT

Facebook locked account

Locked account 07/26/2021
I have followed every detail provided by FB
changed password, verified identity, verified account
received notice from Facebook to allow 24 hours to be unlocked
09/20/2021...still waiting account still locked
receive friend notifications to my email account that is connected to my facebook account
account is still showing on friends pages but only option is to unfriend

Desired outcome: unlock my account

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R
3:52 am EDT

Facebook Facebook

I have been banned for 7 days for describing someone as a childish troll .
The person in question had used far worse to me prior to my comment .
As I had been banned, I then reported that person for his comments .
I have heard nothing from facebook .
I checked the group where the comments had been made, and the person I reported had removed his post, the post on which the comments were made . This is not the first time he has done this .
Why has no action been taken against him, and why have facebook not contacted me with the result of my complaint ?
The procedure for appealing against a ban is worthless . Why can someone using your service not speak to someone about their ban ?
You seem to be making these decisions for no other reason than to be able to point to the fact that you have ' challenged ' people for their comments . Whilst ignoring racism, homophobia and sexism that appears on your pages every day .
I don't expect any worthwhile outcome from this, no doubt facebook will remain faceless .

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5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Purchase off facebook...

I recently purchased a carport off my home page. The ad is titled Ultra Beta Rho. They are selling them for $98.00. Sounded suspicious, but wasn't sure. I thought being on FB it would have been checked out. Can you tell me anything about these people or if there is anything I can do. Never heard from them. [protected]@gmail.com. Thank you

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J
7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook getting banned for misunderstandings

hi i am writing to you as i am not happy with your fb review system, i don't think they are doing there job, i have just recieved a 7 day ban for replying to a comment about the game Uno and i said 'only cause i'd beat ya' i disagreed with the decision of course as its a misunderstanding yet the reviewer literally held the ban, like seriously. not only that i only only got back from a 3 day ban for talking to a friend about a movie plot for the newly announced expendables 4 movie, where he said it took them that long for ideas for my response was 'no ideas needed, theres the bad guys let's kill them' same thing happened i disagreed and the reviewer held the ban, what are they doing? it's [censored] honestly where's the commonsense, its a misunderstanding, ive still seen worse on fb

Desired outcome: ban lifted and improvement on facebook ban reviews

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4:10 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook posting my own opinions

facebook you s**k! someone insults me and gets away with it..i answer the idiot back..and i am removed for 24 hours? and biden is an idiot! if i cannot answer people who get hostile with me..but they can insult me..then what the hell is the point...

Desired outcome: none wanted because i am dealing with ignorance

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2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook User Blocking

When a person gets blocked such as myself, there is no one to speak to about what is considered outside of the standards. Is it one word, a sentence that offends or something else. Please explain why a person get blocked. From my experience the only review is algorithms that targets specific works or phrases. You grievance board never responds to appeals. Please let me know why I was blocked. FB-NDT1IG5I is the control number. The person that seem to be offended is a prior candidate for Congress in the 8th district of Ohio. I feel this is retribution by him because he lost the election.
Please advise me why I was blocked.

Desired outcome: A fair assumption of innocence before your algorithm tells you what to do.

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10:34 am EDT

Facebook Zynga poker

ID is 20051212476 User name www.facebook.com/pabrennan

Face book have banned my Zynga Poker account with no warning OR reason.
I've played since 2008 and had 9.3 Billion, accumulated slowly and carefully.

Few occasions recently I've got annoyed with players like Gutshot, No Limits and have bet heavily 10 million or so but not billions.

Perhaps I can have my Zynga Poker reinstated

Desired outcome: Reopen Zynga account

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G
4:25 pm EDT

Facebook Unable to post

My profile seems to be blocked but I have not received a notification as to why it is!

Desired outcome: Fix my fb

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F
3:55 pm EDT

Facebook misrepresentation

My name is Francois Mulibwa and I go with the name of VIRKA WARSE on the FACEBOOK. Recently, I come to discover that m y page is under someone facebook, Everytime I want to open my facebook I am uder: Francois Mulimbalimba MULEGWA. I checked and I saw we have some name for the email,

I have even be trying to shut it down or delete completely. Please I need your help to take it out his page and out of my content.

sincerely

Virka Warse.

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A
11:44 pm EDT

Facebook I was writing to an anti vaxer as he wrote

I wrote to an anti vaxer who wrote in essence, that vaccines were dangerous
And our u.S. Government are coercing healthy people to "inject themselves" with a foreign substance in order to win back their basic freedoms! And then he says. "and they think I am the insane one!"
So he has had others! Tell him he is insane for being against getting the covid vaccine!
When I said that was stupid to be against vaccines,
Now I am bared from fb for 30 days?
I have never used profanity nor told any lies or made any threats to anyone! Ever! This seems as fb is acting as communistic. Or other
Group who oppresses free speech! Anyone who by now! Who doesn't know all of the reasons why everyone "who is medically able" should be vaccinated not only for themselves, but for the greater good of others, is not only very selfish or stupid.
These are facts straight from the highest scientists in the world!
These scientists have spent their lifetimes in study and research and are the authority on vaccines! This is a reason toban me from posting at all! And for 30 days? This is wrong.

Desired outcome: Remove ban on posting by an intelligent person who only posted for the greater good of others.

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Michael Holly
US
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Mar 24, 2022 7:17 pm EDT

I think Mark Zuckerberg is a big fan and reader of George Orwell's book 1984 and wants to turn Facebook into the society in that book!

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A
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Deleted account

FB deleted my account www.facebook.com/annettekaye
2009 to 2019 memories my grandsons birth and death. My stalker kept telling FB I was a terrorist and hate speech and with no warning my life was gone. FB knew who my stalker was because 6 subpoena that FB refused to comply with were issued by judges both Idaho and California. I wish to have been able to download the account FB didn't even allow that. My Trump support I'm sure had something to do with it.

Desired outcome: Restore my account respond to appeals

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5:20 pm EDT

Facebook Facebook

I posted about a study done on masking kids at school and got 30 days in fb jail... It was a true and scientific study, nothing bias and they took it down and put me in in fb jail for 30 days. I could see if the information was false or bias but it wasn't... I'm constantly put in facebook jail even though I never post anything bad... I see many people bully, and post naked people.. They never get in trouble.. They even took forever closing a reported pedophile page.. If someone posts a scientific research study they should not get in trouble for it.. We be able to share research for our family and friends to see.. I should not be banned from sharing stuff with my friends over this.

Desired outcome: To Let me back on ..I did nothing wrong

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About Facebook

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Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
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  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
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5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

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Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked and friends list disappearance was posted on Jan 6, 2025. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7793 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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