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Facebook Complaints 1397

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T
1:05 pm EDT

Facebook facebook

Was trying to create a marketplace ad when received unusual activity alert. Changed password. Received links from facebook but still not able to log in. Keeps sayin incorrect password even using the pass code that I received from facebook. I am still on friends pages listed as a friend, but can not access account from them either.

Desired outcome: get back on account

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T
6:41 pm EST

Facebook Community Standards

Facebook has BLOCKET me from Post Elvis Photo's on Elvis Groups and Pages and Political Pictures of President Trump on two Political pages.

Desired outcome: For Facebook to remove the BLOCK

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J
6:11 pm EDT

Facebook Bloom lifestyle

This marketplace you are supporting is a scam. When I ordered from their facebook site they only send me a cheap small socket set for $40.00. They promise in their website "Description:
Tools & equipment Clearance. Each Pallet is different. Each load contains an assortment of online and store returns /clearance items (large and small). You pay only a percentage of the original cost per item."
I'm not sure you are aware of this but I also noticed the use the same set up and keep moving around to different facebook sites. Their lastest as of today is "https://www.galaxyy.store/products/%F0%9F%94%A5Limited-Time-Clearance%F0%9F%94%A5---Lowe%E2%80%99s-Tools-Equipment-Pallets?sku=18049821834399206902762568&fbclid=IwAR3PyCt3-uY2UIdR9OTYy5Ps_pTyVncgvoks8Le8Bd71AXMJOP-yeJ2DBqg" All you have to do is search "Lowes pallet sale".

Desired outcome: eliminate their site and protect your customers

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C
8:54 am EDT

Facebook Facebook locking my account.

I am writing to complain about Facebook and how they locked my account and froze my ability to post because I supposedly went against their community standards. There is a group on Facebook dedicated to one-hit wonders of the 70's. People on this site post wrong facts and I correct them and Facebook accused me of bullying. I am very upset. Insults against America and Americans have been posted.

Desired outcome: Investigation of the administrator.

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M
Martha E.Blodgett
Southfield,Ma, US
Oct 18, 2022 3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was told after having the same password for 8 yrs that it was old and to change it.They sent codes to a non existing phone number that I cancelled. Now that person has hacked my accounts because I can not find a way to make them understand that.

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B
12:18 pm EDT

Facebook I’m being attacked

I get banned for 30 days for speaking up to men for mocking women. Women have no voice. I see nasty sexual comments all time. Have reported many of them and they never get removed! I get banned for saying I'm scared of men and think they are nasty for mocking rape victims etc.. what I get banned for I literally see all over Facebook all the time and it's ok for everyone else. I was banned once for making a very clear joke to someone about a bug.. I'm not kidding! Facebook is targeting me because I am a woman who isn't afraid to speak up. No one else wants to defend us and support us ever. Seems like only men are allowed to say horrible, horrific things against women. This is [censored] and I truly believe Facebook hates women 👌💯🤷🏻‍♀️ Today Facebook won't even let me report at all, even tho I saw someone call someone a pretty nasty name..

Desired outcome: Facebook to stop targeting just me and start banning men for mocking women..

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D
5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Community Standards Reporting

Facebook is very concerned with community standards yet allows virtually ZERO options to dispute if you disagree with a ruling. You can click that you disagree but it will not change the result of an account ban.

Our comments are monitored blindly and regular interactions are getting flagged. Common sayings among friends, coworkers and teammates will result you in a ban. For example, "I'll cut you" in terms of being cut from a roster resulted in a ban. You cannot explain context, dispute it or delete your comment.

These non-disputable bans cause extreme anxiety and depression because you feel as though you cannot do anything about the ruling. It leads to thoughts of hopelessness. You would think that suicide is a hot topic for Facebook to avoid.

Even when you want to click help on the community pages of Facebook you are blocked from posting. You are given a link to explain why it is a mistake but that link does not work.

Desired outcome: A revision of the community standards system. An outlet for people to explain or appeal a decision..

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10:59 pm EDT

Facebook Do the right thing

On a facebook post, the author's brother talked about "queers" and "babykillers" and called me a c*cksucker. He went on to rant and rave about how non-white immigrants bring disease and crime and lower the standards of whatever area they move into.

I said his racism was unconcsionable.

He responded that I was way over the line calling him a racists.

I asked if snowflake needed a safe space and called him a whiny little [censored].

I'm now banned for 30 days while his hate speech remains up despite being reported.

Desired outcome: Back on fb, fb remove the bots and either stop removing posts and/or people or provide a way to reach a real person to appeal a [censored] decision.

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T
3:42 pm EDT

Facebook E Bay and Theresa A. Lewis sale of 2007 Toyota Camry on Facebook Market

I agreed to purchase a 2007 Toyota Camry from Theresa A Lewis for $800. The listing was on Face Book Market. The transaction is being handled by E Bay. I have sent E Bay $1600 for the purchase and shipping insurance. This is a total scam. Now E Bay nor Theresa A Lewis will answer my e mails, and my request for a complete refund. Which by the way I am entitled to according to their policy. I need help to contact these people in order to get my money refunded. I would rather speak to a person on the phone, but for now this note will do.

Desired outcome: Refund my $1600 with a check, I am not going to give them my bank account #

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S
3:32 pm EDT

Facebook Guidelines

Let me just say this. As a Veteran who served my country, I fought for MY own and everyone else's Freedom Of Speech. Facebook does NOT get to tell me what I can and cannot say, period. GOT IT

I posted a comment about a TV show, the haves and have nots because the mafia uncle is a punk and I wanted his nephew to kill him. It is a fictional damn TV show and Facebook locked me for 24 hours

This is a human rights violation and I turned Facebook in to my congressman for this and am I filing a civil rights lawsuit against Facebook and its owners because I was blocked for using my own freedom of speech.

I have friends and only my friends can see what I post, period, so trust me, no one was offended.

Facebook has no right to lock me out of my account. Unlock my account now

Desired outcome: I want my account UN restricted right now, period.

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N
3:02 pm EDT

Facebook Removal from ability to use Facebook Marketplace without hearing my side of what took place

Monday, June 28, 2021 at 6:03 AM
What you submitted
What is your name?
Nona, , Taylor
What is your issue?
Request to review access to Marketplace

Please tell me why I was locked out of Facebook? I have sold many things using Facebook Marketplace and have never had an issue. Yesterday, I had a man who was trying to purchase a product. He told me what I was going to accept. I explained to him that the price was firm. Then he came back and stated he was going to pay the amount I had listed plus the added shipping costs. Then when I received the Paypal payment, he shorted the payment. I contacted him and he stated this was going to complete the transaction. I refunded him his payment in full and stated it was not the full payment. He was rude and I took the product off of Facebook. He never sent me the full amount we initially agreed upon. I was not going to argue with him nor accept less than the agreed upon amount. Why am I being punished. I have never had this happen to me and have a good rating on Facebook Marketplace. Please look at my history and reconsider this removal. Thank you

Tuesday, June 29, 2021 at 5:58 AM
You replied
Please also note that this item was listed in the ad for Local Pickup only. The buyer approached me wanting to arrange shipping to his home and then didn't send the funds needed to cover the amount of the item and the agreed upon shipping. I should have gone with my first instinct and responded with local pickup only, but I didn't and am now locked out of my Marketplace. I am trying to sell items from my elderly in-laws home to assist them. These items are not for myself or for my profit. Please reconsider this removal. thanking you in advance - Nona

Friday, July 9, 2021 at 4:45 PM
You replied
Hello, Can someone please give me an update on the resolution of this case from 6/28/21. I did nothing wrong but am being punished because I wouldn't let a buyer bully me into taking what he wanted to give me for a product instead of the agreed upon amount. Please please reinstate my ability to buy and sell on marketplace. I have never had an issue and have always followed the rules. Thank you Nona

We're Reviewing Your Request
You've requested a review to restore your ability to buy and sell on Facebook. You'll be notified about our decision via Support Inbox within 24 hours.

We're Reviewing Your Request
June 28, 2021
You've requested a review to restore your access to Marketplace. You'll be notified about our decision via Support Inbox within 7 days.

As of today absolutely no response to anything on the above. Facebook in one place shows I will get a response within 24 hours - in another within 7 days - it has been 16 and nothing.

Desired outcome: Ability to buy and sell on FACEBOOK - in future will stick to Local Pickup only which is how I advertise

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M
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Your attitude

You put Junk on here. And other questions from people asking how they feel about Football players removing their Medals in full view of Media Camera's then when people send comments you block them! You put comments on about PM Boris Johnson they reply, you block them! What the hell is your problem. We have freedom of speech in The U.K. As a descendant of a Swiss National I think because I was called a NAZI whilst in a Secondary School from the age of 12/13 you are the racist one's. We have a right to voice an opinion. Suggest you get a life and refrain from putting a load of CRAP on here!

Desired outcome: Apologise and unblock me. You are racist and in the wrong. Otherwise I will go to the BBC

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G
2:20 am EST

Facebook My account has been restricted for 24 hours

I replied on a comment. I said that americans are.. And I put the ice ream emoji. Apparently saying that americans are as cool as chocolate icecream, will get your account restricted for 24 hours.
Since when did giving people a compliment become a sin?
I am extremely unhappy

Desired outcome: Facebook to apologize and my account restriction lifted

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P
9:26 pm EDT

Facebook Restricted account

Why? My account has been restricted. I haven't Broken any Guide Lines. Yet my Facebook and Instagram account has been Restricted. Those that would be following the broadcast as become annoyed and frustrated due to the fact my account can't be viewed as publicly should be.
I informed Facebook about the hacker that had taken control of my said account. His user name was Blackhole @[protected]@facebook.com..
Why should this be allowed? My account has been interrupted, based off of reports that was reported Falsely. However Facebook Allow this restriction to be placed on my said account. I have requested on various times, of Facebook that my account be TAKEN OFF RESTRICTION!

Desired outcome: MY ACCOUNT BE UNRESTRICTED

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R
8:50 pm EDT

Facebook restriction

I was restricted because i responded with a proper definition to a post using established definitions. I use the word I stated a woman's sexuality she was calling herself, ment she was a "Hoe", WEBSTER's definition is "Definition of hoe (Entry 1 of 4)
1: any of various implements for tilling, mixing, or raking
especially : a tool with a thin flat blade on a long handle used especially for cultivating, weeding, or loosening the earth around plants" in other words her sexuality was "CULTIVATING" preparing the soil that would allow others to grow and prosper. Facebook Banned me for 30 days saying it was "Bullying" and it violated their community standards. When I objected, they denied it. Their Platform doesn't allow anyone to reply as to WHY it didn't violate their standards. Their algorithm automatically suppresses you. They are the ones that put THEIR BIGOTED MEANING into the reply I posted. They are the ones that Violated their standards, not me.

Desired outcome: Repeal of suspension and allow the user to reply with a defense.

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T
11:35 pm EDT

Facebook facebook account

To whom it may concern few days ago went to log into my account and it says and dont know why have sent some feedback to facebook and they advised me that they cant review it

Your account has been disabled
You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
We can't review this decision because too much time has passed since your account was disabled.
To learn more about the reasons why we disable accounts, visit our Community Standards.

sorry for this

Desired outcome: fix account

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M
8:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Advertising is not qualified before posting.

I have been duped by advertising on this site. I have reported it to Facebook, so it doesn't happen to someone else. Yet, they continue to allow fraudulent advertisers purportedly from US, but are actually from China, offering a good product but shipping an inferior product.
I can attach a picture of one of the offerings and a picture of merchandise received- on one incident. The picture on the left was the offer, the picture on the right is a close-up of what I received.

Desired outcome: Facebook should screen advertisers before allowing them to take advantage of Facebook users.

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P
8:22 am EDT

Facebook Restricted account

My account has been restricted . Y et I reached out to Facebook concerning this said matter.
Informed Facebook about this matter that my account was hacked. Hacked by someone named [protected]@[protected]@FACEBOOK.COM
Those that follow me on Facebook can't see my live. Due unto this unfair Restriction. This has cost me greatly.
Please un restrict my account.
Thanks!

Desired outcome: MY ACCOUNT BE UNRESTRICTED

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I
10:12 am EDT

Facebook Unauthorized charges

My account was hacked on the 6/24/21. An isis flag was then put up as my profile picture. I lost all control over my account and then it was permanently banned on 6/27/21 after I asked for my account to be reconsidered…after putting in my real id …but it was shut down with no reversal on 6/27/21. I come to find out on 7/1/21 that my paypal account has been charged by facebook charges on 6/28, 6/29, 6/30/, and two on 7/1! I reported it unauthorized on paypal through their resolutions center, and they came back with a verdict that it was authorized by me. An agreement in august 2015! It was dormant up until I was hacked and no longer allowed to log in.
"we've completed our review of your unauthorized activity case, and we've determined there was no unauthorized use.

The payment in question was sent as part of a billing agreement you previously set up with the merchant.

We've now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly."

That's strange? Don't you think? I'm not appealing it asking them to look further into the mess. Facebook is no help in any of this! I hope the company fails! And soon!

Desired outcome: Refund & removal

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S
1:20 pm EDT

Facebook Facebook

I use Facebook for my business. I got locked out by using the wrong password. I can not log back in and their "helps" send me in circles and do not work. I contacted them and sent them my ID (which they have now...twice) and they still do not respond. The codes they say they will send, they do not. It has been a month and I am losing business because of them. I also use Facebook for a online class I take which cost lots of money, but can't use now because of Facebook . I am totally upset with them. They make enough money they can afford to have some help that actually reaches out to their customers. And, yes, I am a customer who pays them money to use their ads.

Desired outcome: For Facebook to contact me to actually help me.

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D
Diane Landry Ahlborn
Antioch, US
Jul 05, 2021 1:27 pm EDT

I agree with Sheila above and have a similar problem. I was locked out because of a password change I did not make, and have not been successful in logging back in after following the directions in the email. I have received emails stating that my password was changed, by me following directions, and then it requires a code from a Code Generator to complete the security process. I have chosen options which included sending a picture of my passport, with no luck or responses. I have sent emails and called the number provided under help, which it is not help if it says Facebook does not offer help over the phone.
I do not want to create another account, I want the one I had. I don't know what else to do, but maybe to send a physical letter to the business in Menlo Park.

Diane Landry Ahlborn

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S
2:23 pm EDT

Facebook game playing

playing games on facebook needs attention. After speaking with a tech, playing games is awful. It constantly skips cards & runs slow. The worst is Solitaire, Arthurs Tale. It's my favorite game. It played better in gameroom. I went thru a tech thinking it was my computer. Thank you.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Friend list and All button & Suggestions and being temporarily block was posted on Nov 21, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7786 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Nov 22, 2024
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