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4.3 23 Reviews 1395 Complaints
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Facebook Complaints 1395

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S
2:24 pm EST

Facebook Refusing to close facebook account

Facebook was informed that Richard DeMien (2020) had passed away and executor of estate wanted account closed.

Facebook informed executor that when account was not used it would automatically remove itself.

2/14/2022 e-mail from Facebook to widow telling everyone to "wish Richard DeMien Happy Birthday".

How much Web space is used up by these unusable accounts.

How easily can this information be used to create scams?

Make them close account of Richard DeMien

Desired outcome: Close Facebook account of Richard DeMien

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J
3:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook account hacked with no feasible resolution, no human contact to resolve

My Facebook account was hacked on Feb 8th 2022, while I was actively using it. They managed to change my email, then my password and phone number, effectively logging me out of all active sessions.

I clicked the link they emailed me to undo the changes if it wasn't me, but that didn't work. I reported my account hacked, submitted my legal Govt ID four different times and all four times got an automatic response that it "isn't a valid form of ID"... [censored]ing seriously? Did you use human eyes or a [censored]ing computer you idiots?! You really think having an AI review these IDs is gonna help ANYONE except the most basic of cases?!?

I am MENTALLY DISABLED AND I COUNTED ON THIS ACCOUNT SO MUCH. ALL MY FRIENDS, MEMORIES,PHOTOS, DISABILITY CONTACTS, EVERYTHING WAS ON THERE. I had this [censored]ing account for 13 years and you're saying there's no other [censored]ing way to prove it's mine?!?! Someone across the world can just... Log in and steal it from me and you give NO [censored]S?!? [censored] YOU Facebook,you lost an actual customer not just a user. I hope you go bankrupt because of stuff like this.

Desired outcome: Getting my [censored]ing account back!

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F
10:30 am EST

Facebook I have facebook account never use

I get people from unknown areas trying to get access to my facebook information and also went as far a remove the resume I had in the facebook. I take my privacy important. Please do not have my information access to people I do not know and wanting someone to contact them for what I do not know. I am sure that is why you had to change it to metta. Please take people privacy and security important

Desired outcome: Do not allow people to send pictures and videos I did not subscribe to and allow no one to enter into facebook.

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S
11:59 am EST

Facebook Censorship

I post the following info straight from Lead stories page. Since then I am in never wnd no censorship mode of harassment and bullying. I have posted writers bio. They say I am not blocked or restricted. However, I am. This event happened as shown on photo. Sarah Thompson with Lead Stories continues to place hold on my post, restrict, or move what I post so that it can not be seen. February 7,2022 at approximately 630 am.

Desired outcome: Placed back to be able to post freely

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Update by Stacy Rush
Feb 13, 2022 12:00 pm EST

Her bio that I posted set her off maybe?

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A
8:25 am EST

Facebook I'm suspended on market place Asemahle Asentle Sinkintana, thats my account name, business page it's Mazizitheblackdiamond

On the 25 of January I couldn't log in my market place, and I reported that, I received a message saying I've sold a wrong thing, which I didn't, then I received one saying the matter is resolved but still nothing, I can't sell.

I was selling Ghana seeds for R150 which is the are other people that are selling that but their posts are not removed or reported

Desired outcome: Please open my marketplace so that I can work again

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R
11:21 am EST

Facebook Facebook

My Facebook account was locked on Feb. 5, 2022

I have submitted multiple IDs that are supposed to be acceptable, but I keep getting this message:

We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account. Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/159096464162185?ref=cr

I'm stuck in a loop. I was not hacked. I updated my desktop messenger app (Mac OS) and it logged me out of all my devices. I've not been able to access my account since.

Desired outcome: I would like access to my Facebook account: rox.Aubrey

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L
7:39 pm EST

Facebook my account was unjustly restricted

my account has been restricted for posting false information. I feel this is unjust & unfair because 99% of my posts are reposts and i am not the original author.& furthermore i am not posting anything to try to mislead anyone! i repost cute or humurous meme's, sayings, pictures, cute animal pictures, uplifting or inspirational quotes, etc, i repost several times per day so this will happen again if not resolved. if fact checkers are indeed fact checking they can plainly see that i am not actually creating nor am i the original author of most of the posts i forward & receive, & i feel that it is wrong to punish people for reposting something funny, cute, or inspirational that YOU ALLOW to show up on their feed.if you have to "punish" anyone please trace the posts back to the original source , & not target the ones that repost as most of us do not have the time or fact checking tools available to us as you do

Desired outcome: to have this restriction removed & for fact checkers to trace the nonfactual posts to the originator & not try to target reposters

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E
12:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My Account

I have been on Facebook for only about (2) weeks and my account has been disabled. I have not posted anything other than a couple of household items on Marketplace.

I have made only (2) friend requests and have not spent much time online with it as of yet.

I logged in yesterday and was told my account had been disabled. No reason or indication of what the "Issue" may be.

Desired outcome: I would just like my account re-activated, or at least some explanation.

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B
2:13 pm EST

Facebook Unwarranted "false information"penalties

Facebook's algorithms have me in their sites and constantly flag me for false information when the post (usually a meme) is obviously a joke. Today's discretion was the last straw. A meme I posted last week was tagged as false information. To add insult to injury, the photo they used as the photo that violated is not the same photo. I posted a joke about Facebook police and they claim I posted about China and Covid. I have a long list of supposed violations yet not one of them tells me WHAT the violation was. They're all blank.

Desired outcome: I'm very careful about what I post and I make an effort to inform others about posting false information. I research before I repost. A joke is a joke. Facebook algorithms are out of control. I want my name cleared.

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D
10:30 am EST

Facebook I cannot access my account

I recently moved to a new town, then purchased a new mobile phone. I attempted to log onto my Facebook account, it did not recognize the new device and location. I logged in with my laptop and approved the sign on for the new device, it showed approved for short time then locked me out. I then had to change my password. After I changed the password, I attempted to log on using my old device, it asked me to use the last device I logged on to approve sign on. I attempted to approve on the laptop and been logged out of all devices. Since January 26 to now, I have been attempting to verify my identity every day, nothing seems to be working. The challenging questions to select 4 comments written the past 3 months, have been answered correctly many times, Facebook is still saying they cannot verify my identity. I sent emails with copy of my Driver's license, copy of the new phone/device receipt, proof that I have moved since December 29 and have been using Facebook at this current location, Facebook has not gotten back to me. I felt this was a lost case. I ended up creating a new account, they deactivated the new account and redirected me to log onto my old account. I have tried everything and still not being granted access to my account. I have had this account since 2008, and this is the only way I keep in touch with old friends and relatives from all over. I need to be able to get my account back without all these troubles.

Desired outcome: I want to be able to directly verify my identity and be granted full access back to my account. Facebook should use my photo ID, my proof of address (old and new), receipt of my new phone, video call to myself.

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J
4:50 pm EST

Facebook Impossible to get old lost phone number deleted from my facebook account

Case [protected]

Impossible to get old lost phone number deleted from my facebook account, due to FB needing to send me txt to my old lost phone number in order to do any change!

Spent hours talking to Facebook support through Chat and phones for the past 6 weeks and still not resolved. This is unacceptable and shameful.

Desired outcome: That a support staff efficiently helps me delete my old unaccessible phone number from my FB account!!

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W
1:04 pm EST

Facebook Scam

An illegal post of a FB site using my name and photo was illegally used in a harassing, intimdating, and threatening manner by William Heffernan lll , post this FB site with the following heading " Terry Mulvey - The Way He Is "

Please remove this site that Heffernan has used on FB in which to target me in a harassing, intimidating manner...

As a result this scammer has committed my right to privacy as Heffernan has used my personal information by name and photo

Please Remove this site as he has refused my request of this site he set up

without my permission.

Thank you, Terry Mulvey

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D
12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My fb account has been hacked-no way to reset

Hello,

My FB account was hacked on January 26, 2022. I received an email from FB saying that my primary email was changed to [protected]@gmail.com. I then received an email from FB saying that my phone number was changed to [protected]. I did not make either of these changes. I used the secure your account link and when I completed it, it stated something is wrong and cannot process. I have been a FB member since 2008-2009. I have contacts on my account that I would not be able to find again due to familiar names and places they live. This information is valuable to me. I also have years of pictures on the site from trips, etc that I would like access back to. I have tried to email FB at several different emails, no response. I tried to call FB at 650-308-7300 and 650-543-4800 and the result was a machine that states they are not currently taking phone calls to assist customers. They have no directions online to resolve hacked accounts. I need someone to contact me and fix this situation please. I did not disable my account, change my email or change my phone number. Currently it is as if I have never had an account. I can't even get a friend to help me reset because they can't find me. My account has been active since 2008-2009 and should be easy to verify. When and or if FB contacts me I will be happy to provide information that verifies this is me. Please HELP.

Desired outcome: Please reset my USER ID so I can get into FB and secure my account.

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R
10:42 am EST

Facebook locked out of facebook

I have been locked out of facebook and because they have the wrong email account for me, I cannot get back on or even contact them about the issue. The lockout has nothing to do with me, rather what they claim they detected may have been unauthorized access by someone else. Have written four letters to them but no response. They even control my computer's access to the facebook.com website. I can't even get on there. I am unable to connect with friends or distant family members because of this. Facebook claims to give other choices to get unlocked but it is not true. The only way is to have a code sent to your email which if you no longer have that email will be a dead end. All I want is to get unlocked and able to access my account.

Desired outcome: get back on facebook

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G
11:16 am EST

Facebook Facebook disabled

Complaint against Facebook disabled nothing to do with me, I am so angry at people who get away with taking over and posting terrors thing which I know nothing about yet Facebook disabled my Facebook I am an 79 year old woman who knows nothing about terrorism and I need my face book to keep in touciam not a company I am an only person who need Facebook to keep in touch with my family with my family this is beyond a joke

Desired outcome: get my facebook back to normal

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A
6:47 pm EST

Facebook Being blocked from facebook from 31 December 2021

I have been blocked from facebook from December 31 because apparently I need the "two factor authenticator". I have tried and tried but the I.T. skills required are far beyond my capabilities. The instructions were not linear as described! I have received an OTP number if that is any good. Can you help guide me through the long and VERY complicated pathways to establish this "two factor authenticator"? facebook is one of the few social outlets I have these days, with increasing sickness and having to isolate because of the coronavirus.

Desired outcome: Being able to rejoin facebook!!

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A
1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unauthorized facebk changes on my credit card

I just noticed unauthorized facebk charges on my credit card:

Jan. 8 2022 amount $9.04
From facebk menlo park ca

Dec.9 2021 amount $13.56
From facebk menlo park ca

Nov.21 2021 amount $3.39
Facebk menlo park ca

Oct. 22 2021 amount $13.56
Facebk menlo park ca

October 14 2021 amount. $11.11
Facebk menlo park ca

Sept 14, 2021 amount $6.73
Facebk menlo park ca

Aug. 16 2021 two transaction $2.83 &. $2.83
Facebk menlo park

Aug.17 2021 two transactions $2.83 & $2.83
Facebk menlo park ca

Aug.18 2021 $4.52
Facebk menlo park ca

Aug 23 2021 amount $6.28
Facebk menlo park ca

Aug 24 2021. Amount $10.17
Facebk menlo park ca

I want my money back. I've never authorize these payments…

Desired outcome: Money returned to my credit card

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12:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Limited service

I am so annoyed with face book limiting my account for absolutely no reason. This is acting to restrist free speech. This is acting against international law and Its in infringement of my human rights. I intend to raise this with my MP Stuart hosie. Please respond to this to by my email address
[protected]@aol.com as I want a paper trail for future legal action against face book. Feel free to limit my account further as it will add further credence to my complaint.
C Goldstraw

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1:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook racial slurs and stereotyping a race of people allowed on facebook

face book has standards and one of the standards is hate speech that is enforced. Facebook continually allows people from other races to use racial slurs aimed at and against Native Americans. The term "Redskins" is a dictionary defined racial slur and the imagery that is usually posted with this term is stereotyping a race of people. Schools and sporting teams continually use this term on facebook along with individual people. When someone is reported for using this term under harassment and or hate speech you refuse to uphold your standards and remove the post. But you will punish someone for calling a white person a white man? racism is racism and harassment and hate speech is harassment and hate speech. The time has come for facebook to evenly and fairly uphold the standards against any and all races of people including Native Americans.

Desired outcome: enforce the hate speech and harassment against all races of people and not just some

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5:39 am EST

Facebook You are not allowing me to log in to bowling king. If you don't allow me I shall sew this brand for every penny that you have

I've been trying to log in and Everytime I try it just goes straight back to my home page, I've been trying at least 50 times and I still can't connect.

Desired outcome: I will sew this company for every penny that this has

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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