Menu
For Business Write a review File a complaint
Facebook Customer Service Phone, Email, Contacts

Facebook
Reviews and Complaints

www.facebook.com

Learn how the rating is calculated

4.3 24 Reviews 1402 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook Complaints 1402

ComplaintsBoard
T
2:58 pm EDT

Facebook Stop the scam and shut down my facebook page

My name is Tina Grinnell and I am contacting you about a scam that is going around on my face book page. They have my driver's license and picture of me asking people to send money to a cash app account and they will receive something in return. I was just made aware of this, And need to stop it immediately. I tried contacting face book, however, I never received a response. Thank you for any assistance you can provide me on the next steps to take.

Tina Grinnell

[protected]@gmail.com

Read full review of Facebook
Hide full review
ComplaintsBoard
T
10:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Lack of diversity and deprivation of enjoyment of goods purchased

Approximately a week ago I was banned from using my VR Headset for 3 days for making "hate speech" on facebook.

I had praised a doctor for a well delivered speech while decrying a lack of understanding from the male gender involved. There was no hate directed at anyone for which I was accused.

My VR set cost in access of $600 and it defies decency and potentially consumer law to curtail its use in such an arbitrary fashion.

Facebook tell me that I can appeal to the oversight board but I cannot...Not only are you advised your appeal may not be heard by the board, it is impossible to access the site (I have tried many times over many days).

Facebook shows a stunning lack of diversity as well as they are unable to view/judge comments in context, or with nuance, or just plain ol' country of origin vernacular, sarcasm or humour.

Diversity dictates that culture including its language can and will vary from country to country, believe me I know, I am a proud Aussie from one of the most culturally diverse lands on this planet and wouldn't live anywhere else.

Please fix this unjust system...

Desired outcome: I would like the method for accusing wrongdoers to be accurate and take into account context humour sarcasm etc.

Read full review of Facebook
Update by Tonifrom down under
Mar 30, 2022 1:50 am EDT

Can I add to outcomes desired...Facebook need to separate their penalty system from the chattels bought by consumers.

Hide full review
ComplaintsBoard
A
12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Banned

Dear Facebook

My name is Anita Pettengill my AOL account was hacked, leading to my Facebook account being hacked. My facebook was shut down for inappropriate content. I can assure you it was not me. Apparently there was activity I was not aware of.

I am sending you proof of hacking into my accounts from out of the USA and the days leading up to the shut down.

I was told also to attach my drivers license for proof of idenity.

Please reinstate my facebook page.

I am attaching all proof that my account was hacked from aol (which I dont use but that is where I originally opened my FB account) therefore it started the ball rolling for this unfortunate series of events.

I use FB for business as well as personal and run a non-profit... which I think is what started the hate. We were collecting items for Ukraine 🇺🇦 refugees... I think someone saw that and retaliated.

Thank you for your attention to this matter.

Sincerely,

Anita Pettengill

203.470.1296

[protected]@gmail.com

AnitaPettengill

203.470.1296

Desired outcome: reinstatement

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook I have been locked out of my personal and business accounts

On March25, 2022 I received a notification that one of my e-mail accounts had been used to log into my personal account. Not knowing that e-mail could have been used on a desk top or cell also associated with the 2 other e=mails 3 business accounts, a personal face book, etc, I said it was not me. BOOM. Locked out from all facebook activity. OK attempt to to prove its me. I do send the e-mail associated with original account, a photocopy of driver's license. Not good enough. They want proof of employment? I have given the all they have asked for. "they can't read it" I feel they are fishing for personal information. I will answer any question they want but I do not want to continue to send copies of personal information. Today they give me a message the site to correct this is broken. What's really going on Facebook?

Desired outcome: I want access restored to my account immediately!

Read full review of Facebook
Hide full review
ComplaintsBoard
T
9:23 am EDT

Facebook Will Austin

My sister passed in dec 2021 she left me her sister as executor of her will, her son was not happy about her doing this so now he has posted on his profile derogatory remarks and name calling and has even posted a check for all to see with bank info and addresses.

We are filing a lawsuit against him these are total lies and is ruining my business and harming my reputation it needs to be taken down, he has been ask to do this but refuses.https://www.facebook.com/will.austin.7

Desired outcome: Remove profile from facebook

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
W
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook

I had a problem with the stupid AI camera last night attempting to verify that I am a real person and my account was suspended. Why? 24 March 2022

Desired outcome: Reinstate my account Warrenj Hudson

Read full review of Facebook
Hide full review
ComplaintsBoard
G
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook I have been hacked and I had no control.

Facebook has disabled Ken Craig and my other site I had with mine Gatorheadband.

I would like to know why, they were trying to tell me but I couldn't answer them. I have never been taking off for any reason. I know something happen and must have been bad. I would like to know who and what they actually did. If you can help in any way I sure would appreciate the help.

My email([protected]@live.com)

Thank you and take care

Read full review of Facebook
Hide full review
ComplaintsBoard
S
2:55 pm EDT

Facebook Marketplace

On 3/16/2022 @ 10:01 am I was sent a notification from Facebook that someone logged into my account from a state I don’t live in. I changed my password. On 3/17/2022 I received a notification that I am being blocked from using Marketplace because a listing I posted went against their Community Standards. I did not post anything for sale since September of 2021. Facebook will not restore my ability to use Marketplace or tell me what it was I supposedly listed for sale. I have asked for a review of this matter but Facebook states that after careful review they are unable to take further action on this matter even though i am not guilty of what they are claiming I did!

Desired outcome: Restore my ability to buy and sell on Marketplace and issue an apology to me!

Read full review of Facebook
Hide full review
ComplaintsBoard
B
8:01 pm EDT

Facebook Facebook itself

I was commenting to my best friends daughter, who is a really good friend of mine. She was explaining how the world can't handle her. I specifically told her, that she doesn't scare me, I would have Evan Crabtree beat her up. Evan is her older brother, and Justyne, Evan, her mom and dad are relation of mine. Your logarithm accused me of bullying, which is so far from the truth it's ridiculous. I haven't been perfect, but I've intentionally watched my language, only to be ambushed by your program.

Desired outcome: I want the restriction on my account to be rescinded.

Read full review of Facebook and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
T
T
Tonifrom down under
Nullawarre, AU
Send a message
Mar 29, 2022 11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

another comment taken totally out of context

ComplaintsBoard
M
7:52 am EDT

Facebook Recent Comments(hourly exceed)

I'm pretty sure I select the correct answer for the recent comments but Facebook says there is something wrong. I want to log in to my account as soon as possible. Now, I need to wait an another hour. I can't access the account on another device. When I try once in site, it works perfectly but when I log in to Facebook app... The laptop that I used for "approve to another device" is not working anymore, they mean to log in again by approving to another device. I tried answering twice the required.. recent comment and I failed. I hope there is another option than "approve to another device" and "recent comments". I'd rather pick sent code to email address or number but it didn't show up. I am restless right now. Helpppp.

Desired outcome: I hope there is another option than "approve to another device" and "recent comments". I'd rather pick sent code to email address or number but it didn't show up. I am restless right now. Helpppp.

Read full review of Facebook
Hide full review
ComplaintsBoard
H
8:47 pm EST

Facebook i have a questuion for you

hi my name is heather some buddy is pretending to be something there not a celebrity stole that info contact pictures and identity claiming there that person investigation needs to be done believe that who they are they ask me to install telegram better communication they claim there that celebrity asking if i have a credit card showing me a picture of celebrity saying that me i dont knows where they got the picture from and actor or celebrity is not going to ask you if you have a credit card they threat to call the FBI on me i dont think he is who he says he is i am reporting it to Facebook you need to look into it and investigation the address is on my Facebook i have been talking to them i dont think they are who they say they are there claiming to be this celebrity Channing Tatum the actor

Read full review of Facebook
Hide full review
ComplaintsBoard
M
5:49 am EST

Facebook My account bans

I have been banned now for 30 days which is affecting my businesses and my personal life a great deal being isolated in my home as a work-at-home mother. I have recently received a 30-day ban for stating in a closed group that I would "kick my kids' arse" if they acted up in a local business. Before that, I got banned for looking for a birdcage for sale and asking if anyone had a young male Indian Ringneck, but I was not looking to purchase the bird, which is against community standards. Before that, I was banned for selling plant seeds which IS legal, and then before that for the simple statement that "men are pigs." These are out of control algorithms. Nothing I have said affects public safety or the reputation of FB and I should not be banned from using FB appropriately. I honestly do not know what to say on FB anymore as it is obvious that I am flagged and everything I say and do is illegally monitored at this point. I do feel I am being harassed and considering seeking legal advice as I think this is overuse of power, harassment, and unfair treatment which is affecting my mental health, the financial gains of my business, amongst other issues.

Desired outcome: I would like all bans removed and my account to stop being harassed unless I do post something that affects the integrity of FB. I also want a button that allows a human to interact with these cases so my voice is heard correctly.

Read full review of Facebook
Hide full review
ComplaintsBoard
R
12:04 pm EST

Facebook restriction

I was given a restriction about a comment I made to someone privately that ended up in a feed. I believe I had done it accidently which I still don't understand.

It was a mistake and I am extremely sorry this happened at all. I've tried to maintain a smart way of responding though sometimes it can be difficult with some of the things people say, but that being said, I realize facebook does have rules.

I was originally given a 2 day restriction but after the 1st day, it shows I still have 48 hours to go. if I am correct, 2 days, or 48 hours is basically the same. so if anything I should only have 1 day left and that I find wrong but it is what it is.

I was hoping to be able to post for my sons birthday today.

I attached a copy of the restriction that showed up yesterday, but now as I had mentioned, it shows 45 hours left.

Thank you in advance.

Desired outcome: I will take the warning but hopefully have my account restored now.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
6:27 pm EST

Facebook Face Book

After reading some of these Complaints I see why my account was suspended, Face Book violates my right of free speech. If you are going to punish users be fair and let them know what they did and give them the chance to delete the comment.

Read full review of Facebook
Hide full review
ComplaintsBoard
L
7:41 am EST

Facebook I am complaining about the lack of customer service provided to facebook users by facebook itself

For all of February, every time I logged into my account, via my only laptop or my only cell phone, I kept getting a message that I was logging in from an unknown device/location. I followed the instructions, got codes, changed my password, (too many times to remember how many times), filled out the pick 4 posts you’ve made in the past 3 months, etc. Each time I would get a response that my identity could still not be verified, try later. I could not get in, period. So I tried to open a new Facebook account. Then I got a message that I violated the terms and would be locked out for 30 days, with maybe never getting back in. The irony is I daily get notifications from Facebook, to this email address of all the posts, PMs, etc. that I’ve missed! I also have an instagram account, using this same laptop. Yet I cannot be “identified.” I am an admin of a private community Facebook page that I have been unable to monitor and unable to approve new members. I also use Facebook to keep in touch with relatives around the country, my sister-in-law was buried last Wednesday and I don’t even know if my flowers were received or how the funeral went! I have tried everything possible. I have filled out the think you’ve been hacked form and sent in a picture of my NYS driver’s license, we winter in Florida, and still unable to get into my account. I implore someone to please help. It is just awful that there is no one to directly speak to to assist with these matters.

Desired outcome: A live contact person to fix this.

Read full review of Facebook
Hide full review
ComplaintsBoard
D
6:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook my facebbook acount

i recieved an email from you saying my facebook phone number and my email address has beed changed also phone number changed

I have not autherised this .

can you help. date this happened 02 march 2022,

email [protected]@btinternet.com

Desired outcome: i really want to get back on facebook .please some one or something has changed everything and I can,t get to my friends

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
K
10:42 am EST

Facebook Suspension of accounts - stop meta!!

I have had my account FB suspended I had a personal account and a small business page - I had stopped posting on the small business since I closed it. But somehow I have been hacked or something has happened that do not meet community rules. The funny thing is if anyone does a deep dive into my account you will see I rarely post on my page so I have NO idea why I have been blocked. Then my WhatsApp got suspended as it was attached to my FB account. SO now I cannot speak to my family abroad or see what messages I am getting, but I am sure Meta or FB can! Then the other day my son was blocked from his Oculus toy which cost hundreds of dollars plus the games. SO all in ALL people should be wary of Metaverse as they do what they want when they want - I have sent multiple emails and have posted on twitter and not had one reply. I feel terrible for my child that we cannot use his game and I now have to contact my parents through other sources - this has been going on since Jan 25th and now it's March. Why would Meta not have a contact number so this could be resolved - I sent my driving license as ID to them and still have no word.

Desired outcome: Give me my accounts back with my data!

Read full review of Facebook
Hide full review
ComplaintsBoard
A
9:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook EastEnders fans

Please can you advise why you ban people from Facebook over a comment made to somebody, in my defense? I was the victim of bullying and harassment on the above site so I stuck up for myself in writing an almost as nasty comment back to this person and I'm the one in trouble and who has had to suffer!

Why do you not look at both sides of a story, instead of just taking one side?

You NEVER give anybody the chance of sharing their side of the story and this is just not good enough!

I have plenty of screen prints of the way people have been bullied and harassed on this group and I would like to send them - there are far too many to attach here.

Furthermore, why do you make it SO HARD for people to contact you?

Desired outcome: This group should be closed down. It was originally started by a 15 year old!!!!!

Read full review of Facebook
Hide full review
ComplaintsBoard
R
4:49 am EST

Facebook facebook

hello i am raksha awadhiya, i registered my facebook account through my mobile number which is ..Now i forgot my password and i am trying to reset it but i am not able to do so..I have access to my mobile number but facebook is not sending messages or otp to it...i amm not able to get facebook code.i had been using facebook since 2014...

Desired outcome: please help me to reset my facebook password

Read full review of Facebook
Hide full review
ComplaintsBoard
L
1:05 pm EST

Facebook ads manager

I am being billed for a service i did not sign up to. I received this message today:

RM318.00

Subtotal:

RM300.00

Tax:

RM18.00

Billing reason

You're being billed because you've reached your RM300.00 payment threshold.

Someone is spamming me with adverts i am being made to pay for. Facebook was no help. There was no guide in how to cancel this account. I deactivated my account and closed ad account a few weeks ago and now i have returned they continue to charge me and i have tried to close my account AGAIN.

Desired outcome: To stop this nonsense, to close my account with ad manager.

Read full review of Facebook
Hide full review

Facebook Reviews 0

Looks like Facebook has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
15999 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
  6. View all Facebook contacts
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.