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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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M
8:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Advertising is not qualified before posting.

I have been duped by advertising on this site. I have reported it to Facebook, so it doesn't happen to someone else. Yet, they continue to allow fraudulent advertisers purportedly from US, but are actually from China, offering a good product but shipping an inferior product.
I can attach a picture of one of the offerings and a picture of merchandise received- on one incident. The picture on the left was the offer, the picture on the right is a close-up of what I received.

Desired outcome: Facebook should screen advertisers before allowing them to take advantage of Facebook users.

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P
8:22 am EDT

Facebook Restricted account

My account has been restricted . Y et I reached out to Facebook concerning this said matter.
Informed Facebook about this matter that my account was hacked. Hacked by someone named [protected]@[protected]@FACEBOOK.COM
Those that follow me on Facebook can't see my live. Due unto this unfair Restriction. This has cost me greatly.
Please un restrict my account.
Thanks!

Desired outcome: MY ACCOUNT BE UNRESTRICTED

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I
10:12 am EDT

Facebook Unauthorized charges

My account was hacked on the 6/24/21. An isis flag was then put up as my profile picture. I lost all control over my account and then it was permanently banned on 6/27/21 after I asked for my account to be reconsidered…after putting in my real id …but it was shut down with no reversal on 6/27/21. I come to find out on 7/1/21 that my paypal account has been charged by facebook charges on 6/28, 6/29, 6/30/, and two on 7/1! I reported it unauthorized on paypal through their resolutions center, and they came back with a verdict that it was authorized by me. An agreement in august 2015! It was dormant up until I was hacked and no longer allowed to log in.
"we've completed our review of your unauthorized activity case, and we've determined there was no unauthorized use.

The payment in question was sent as part of a billing agreement you previously set up with the merchant.

We've now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly."

That's strange? Don't you think? I'm not appealing it asking them to look further into the mess. Facebook is no help in any of this! I hope the company fails! And soon!

Desired outcome: Refund & removal

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S
1:20 pm EDT

Facebook Facebook

I use Facebook for my business. I got locked out by using the wrong password. I can not log back in and their "helps" send me in circles and do not work. I contacted them and sent them my ID (which they have now...twice) and they still do not respond. The codes they say they will send, they do not. It has been a month and I am losing business because of them. I also use Facebook for a online class I take which cost lots of money, but can't use now because of Facebook . I am totally upset with them. They make enough money they can afford to have some help that actually reaches out to their customers. And, yes, I am a customer who pays them money to use their ads.

Desired outcome: For Facebook to contact me to actually help me.

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D
Diane Landry Ahlborn
Antioch, US
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Jul 05, 2021 1:27 pm EDT

I agree with Sheila above and have a similar problem. I was locked out because of a password change I did not make, and have not been successful in logging back in after following the directions in the email. I have received emails stating that my password was changed, by me following directions, and then it requires a code from a Code Generator to complete the security process. I have chosen options which included sending a picture of my passport, with no luck or responses. I have sent emails and called the number provided under help, which it is not help if it says Facebook does not offer help over the phone.
I do not want to create another account, I want the one I had. I don't know what else to do, but maybe to send a physical letter to the business in Menlo Park.

Diane Landry Ahlborn

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S
2:23 pm EDT

Facebook game playing

playing games on facebook needs attention. After speaking with a tech, playing games is awful. It constantly skips cards & runs slow. The worst is Solitaire, Arthurs Tale. It's my favorite game. It played better in gameroom. I went thru a tech thinking it was my computer. Thank you.

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G
9:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Immediately return me to Facebook!!

My name is Gary O. Lyons. I am 66 years of age and have kicked off Facebook for thirty days. This is NOT my first time of being kicked off for things I have said, and I did not completely about it. However; this time is absolutely ridiculous! Last night on Facebook, you showed a quick news report. Stating that a police officer arrested a man for whatever reason. However; when the pole. Officer stopped at a right light, somehow, the man escaped from the police car. All K said was that I "MY" opinion, the police officer had every right to shoot the person escaping. Now, face look states that I was not following protocol. However; it is OK and within "Facebook protocol" to allow l people. to show obscene pictures of themselves or of someone else. Does Facebook not take into consideration that there are young children on Facebook, in which those pictures are not suitable for young children? Yet; I get kicked off for saying something about a suspected criminal?

I feel I should be immediately allowed to return to Facebook and believe me, if not, this will not be the end and I can promise you that! And NO, I'd mean suing. Facebook or anything of that nature.

Sincerely,
Gary O. Lyons
[protected]

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M
Michael Holly
US
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Jul 27, 2021 4:08 pm EDT

Mark Zuckerberg is an ultra-liberal SJW who hates our police and those who supports. He also loves athletes who kneel during our anthem at sports events and hates people like me who call them out for it. He needs to be fired before he turns Facebook into Nazibook!

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L
10:45 am EDT

Facebook Facebook platform

Facebook has been changing their rules and many of these guidelines and standards go against the United States Constitution. They need to be brought down they are not above the law Mark Zuckerberg needs to go to jail. Facebook is a company in the United States they have no customer service number and they don't respond to complaints made on the platform itself. They are hiding behind a keyboard and think they are above the law. They will tell you that you win against their standards and guidelines yet they don't tell you what you said or did

Desired outcome: Fines and rule changes

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S
8:13 am EDT

Facebook Login

Why I can't log in my Facebook account and messenger account, can you please take the blocks you have on my accounts because that's my only way of communicating with my family in the Philippines. It's very important that I have contact with my son and wife

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C
11:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Banned from no reason on Facebook

Today, June 23/2021, my Facebook business was open as I was doing some researches; and link my Fb business to my Instagram business. I had a quick message telling me I was not following theirs community standard. The phone number changed again without doing anything myself, I changed it again with my business phone number, and Facebook shuts me down again.
I don't use Facebook for a personal account as they shut me down already last year when sharing important information about vaccines, election fraud, child trafficking, etc. But I recently used to post on the market to sell what I don't need anymore, and that's the only thing I did on my account. I had no friends as I did not want to go back to the same drama and stress having Facebook.
As my website provider wants me to be successful, they recommend a business account. I opened one back recently two months ago. You cannot have a business account without a personal account.
My business is on Mental Health, and I only promote natural techniques and tools for well-being mentally and physically. I was posting only my podcast via anchor; it is my copyright and my property. I don't understand what the problem was this time. I sent Facebook a complaint via their website asking them what the problem was. From my previous experience, they do not explain anything and argue they can do what they want. From the point of view of a business owner, this is abusive, disrespectful and childish.
My desirable solution is to be more mindful, or many lawsuits will follow if Facebook does not stop their abusive censorship for no reason and without any logical explanation. As I lost my time and time is money, I request compensation for being shut down without any valid reason.

Desired outcome: Stop the censorship about everything

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R
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Restricting my comments

Who are YOU to dictate what I can and cannot say? A male person beat and attempted rape of an innocent woman. I said they should shoot him dead! That is what I believe should happen. That is my right! He is a convicted felon. He should have never been released from prison. If the victim was your mother or sister, you would agree. I have every right to state my opinion!

Desired outcome: Leave me alone

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B
9:29 am EDT

Facebook Puppy akc paper work

I have been dealing with a breeder and I have not received my akc papers for a puppy I bought from pretty little chihuahuas dealt with carmen and christina and have been getting the run a round both being like oh I did not say sorry been busy but have been ignored. Bad breeders breed tiny puppies and sell them as breeders false I paid $3000 for a female that ended up too tiny and I never got a contract no receipt. Puppy 03/30/2021 pretty little chihuahuas in arizona have had so many problems getting any info for her papers

If you ever get a puppy from them please make sure you document everything because get paper work and never buy with out looking pup in person very deceiving. Now both of them are having two breeding programs due to a divorce so beware buyers... Very shisty women same on them give a name to reputable breeders reported them to akc also dog & cat grooming & supplies, animal shows & organizations, dog & cat furnishings & supplies have different web pages between both plus you can never go to their home they meet you at a corner or a store?

Desired outcome: AKC Papers

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E
11:37 am EDT

Facebook Censorship

When did Facebook stop the posting of facts and prevent the telling of truth? I post cold hard facts and get accused of bullying. Are people so fragile now that telling them the blunt truth is considered to be bullying? Your censorship department gives no place to challenge and debate. Just we are Facebook and you are blocked. THE END. You are losing members now and will continue to do so with this type of policy. If it is a narrow field of members you are looking for then that is what you will end up with.

Desired outcome: A chance to tell my side of the story and for that to be reviewed by more than one person

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J
10:00 am EDT

Facebook Facebook. Banned for being white essentially

Facebook keeps tracking past posts. If they disagree with what you say. They mark it "bullying " but cannot tell me who i bullied. You cannot bully the population. And they refuse to tell me who i bullied or how. Just that i did. At this point im pretty sure im getting targeted by facebook for being a straight white male. If i were gay or black. I could post to my father on fathers day. But im a straight white guy and they collected up past posts they didnt agree with. And threw this book at me fathers day weekend. Im tired of this racist company blatently discriminating against whites and calling it bullying. As a way to ban us from speaking. If i had been targeting another person. Thats bullying. You cannot bully a group of people.
The definition of bullying requires a target being bullied and there has to be a threat of some sort of recourse. You bully someone into doing something. How stating your own opinion can be twisted into bullying under the guise of reverse racism against whites. And reverse sexism against straight people in todays society is baffling to me.. since when does showing hate towards one group of human beings. Compensate for hate shown in the past for other human beings. Facebook is attempting to compensate for past discrimination and hate by using their own platform to bully whites and straight people. Not letting them have an opinion. Pulling anything you post. Bans.
Im tired of the reverse racism.
If i had the money for representation i would sue just for the sake of doing so.

Desired outcome: Stop the reverse racism.

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J
8:03 am EDT

Facebook Groups and commenting

Today, I was given notification that some features had been disabled for me with no violation noted in my support inbox. When I gave feedback on the notification, I then was given a popup that my commenting or posting in groups was disabled until December 4, 2021. I have no previous violations and now no notification of what violation I have committed. Ive never been an abuser of the platform and in fact I report those who abuse or are fake accounts. I think it may be a mistake and I am asking for this to be resolved. I am a leader in my community and need access to my citizens. Thank you.

Desired outcome: Restore of Facebook group commenting and posting

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Update by Julia Pierce
Jun 19, 2021 8:11 am EDT

Actually I just noticed it appears I cannot post or comment in groups indefinitely as the year is a long non existen year.

Update by Julia Pierce
Jun 19, 2021 8:05 am EDT

Here is the proof of no violation listed in my inbox and thanking me for keeping it safe for everyone.

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1:08 pm EDT

Facebook Email hacked

My login email has been hacked and a photo has been denounced, it was sent to revison, i'd like to request a new one

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R
1:52 am EST

Facebook Searchbar

Searchbar. When typing letters they're whites in color on a white bar. Extremely difficult to read.

Desired outcome: Fix it

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V
5:20 am EDT

Facebook Not able to access the FIFA mobile through facebook

Dear sir/ma'am,

I am playing FIFA mobile since 2017 and have a login through Facebook. But since today morning, I am not able to open a game through Facebook.

After login through the Facebook app, it stuck in one place and did not return to FIFA mobile game.

I have tried so many ways to open it but any option did not work.

I have attached the video of the problem.

Can you help me with this?

Thanks and Regards,
Vishal

Desired outcome: Able to login in FIFA mobile through Facebook account

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R
6:21 pm EDT

Facebook Price

About 2 weeks I went to to poplar bluff mo from ar to order a hitch for a trailer hitch to be put on my van they sat me apt 4 today 6-9 — 2021 the lady told me a price of for every thing would be $255 and $40 for the wire in after got it on they had changed the price to $459 the tax was in the price be
Four I found this out they already had it on and hooking the lights up they sure messed this 79 year husband and wife up on our checks my advice is not to use this company the phone [protected]

Desired outcome: paid with a debit card

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N
4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Can't log into my two face book accounts

Sir, I formatted my android phone, and when I re-down loaded the Facebook Lite app, I entered my e-mail address: [protected]@yahoo.com for my NIYA NELSON Account, and entered my pass word, it refused to open, telling me that no such email is found.
The same goes with my second account :NELSON IYAMAH.
My details are: Nelson N. Iyamah. Phone numbers +[protected]., and email address: nnci.[protected]@gmail.com.
Please kindly help me to recover my two Facebook accounts.
Thanks, Nelson N. Iyamah.

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N
8:15 am EDT

Facebook My Facebook account

you have deactivated my Facebook account. I don't use Facebook however increasingly local businesses use Facebook as their website and it's impossible to access those sites unless an individual is logged into Facebook.

I have enquired previously for the rationale behind your deactivation only to receive the response " our decision is final "

I would like to know why you have taken this action, not giving me that information is an act of extreme rudeness.

I look forward to your early response

nina cobb 5 Strand Street sandwich kent ct13 9dz

Desired outcome: I would like a complete explanation

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

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Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Dec 22, 2024
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