Menu
For Business Write a review File a complaint
Facebook Customer Service Phone, Email, Contacts

Facebook
Reviews and Complaints

www.facebook.com

Learn how the rating is calculated

1.4 25 Reviews 1409 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook Complaints 1409

ComplaintsBoard
J
8:03 am EDT

Facebook Groups and commenting

Today, I was given notification that some features had been disabled for me with no violation noted in my support inbox. When I gave feedback on the notification, I then was given a popup that my commenting or posting in groups was disabled until December 4, 2021. I have no previous violations and now no notification of what violation I have committed. Ive never been an abuser of the platform and in fact I report those who abuse or are fake accounts. I think it may be a mistake and I am asking for this to be resolved. I am a leader in my community and need access to my citizens. Thank you.

Desired outcome: Restore of Facebook group commenting and posting

Read full review of Facebook
View 0 more photos
Update by Julia Pierce
Jun 19, 2021 8:11 am EDT

Actually I just noticed it appears I cannot post or comment in groups indefinitely as the year is a long non existen year.

Update by Julia Pierce
Jun 19, 2021 8:05 am EDT

Here is the proof of no violation listed in my inbox and thanking me for keeping it safe for everyone.

View 0 more photos
Hide full review
ComplaintsBoard
J
1:08 pm EDT

Facebook Email hacked

My login email has been hacked and a photo has been denounced, it was sent to revison, i'd like to request a new one

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
R
1:52 am EST

Facebook Searchbar

Searchbar. When typing letters they're whites in color on a white bar. Extremely difficult to read.

Desired outcome: Fix it

Read full review of Facebook
Hide full review
ComplaintsBoard
V
5:20 am EDT

Facebook Not able to access the FIFA mobile through facebook

Dear sir/ma'am,

I am playing FIFA mobile since 2017 and have a login through Facebook. But since today morning, I am not able to open a game through Facebook.

After login through the Facebook app, it stuck in one place and did not return to FIFA mobile game.

I have tried so many ways to open it but any option did not work.

I have attached the video of the problem.

Can you help me with this?

Thanks and Regards,
Vishal

Desired outcome: Able to login in FIFA mobile through Facebook account

Read full review of Facebook
Hide full review
ComplaintsBoard
R
6:21 pm EDT

Facebook Price

About 2 weeks I went to to poplar bluff mo from ar to order a hitch for a trailer hitch to be put on my van they sat me apt 4 today 6-9 — 2021 the lady told me a price of for every thing would be $255 and $40 for the wire in after got it on they had changed the price to $459 the tax was in the price be
Four I found this out they already had it on and hooking the lights up they sure messed this 79 year husband and wife up on our checks my advice is not to use this company the phone [protected]

Desired outcome: paid with a debit card

Read full review of Facebook
Hide full review
ComplaintsBoard
N
4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Can't log into my two face book accounts

Sir, I formatted my android phone, and when I re-down loaded the Facebook Lite app, I entered my e-mail address: [protected]@yahoo.com for my NIYA NELSON Account, and entered my pass word, it refused to open, telling me that no such email is found.
The same goes with my second account :NELSON IYAMAH.
My details are: Nelson N. Iyamah. Phone numbers +[protected]., and email address: nnci.[protected]@gmail.com.
Please kindly help me to recover my two Facebook accounts.
Thanks, Nelson N. Iyamah.

Read full review of Facebook
Hide full review
ComplaintsBoard
N
8:15 am EDT

Facebook My Facebook account

you have deactivated my Facebook account. I don't use Facebook however increasingly local businesses use Facebook as their website and it's impossible to access those sites unless an individual is logged into Facebook.

I have enquired previously for the rationale behind your deactivation only to receive the response " our decision is final "

I would like to know why you have taken this action, not giving me that information is an act of extreme rudeness.

I look forward to your early response

nina cobb 5 Strand Street sandwich kent ct13 9dz

Desired outcome: I would like a complete explanation

Read full review of Facebook
Hide full review
ComplaintsBoard
C
7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Banned me from it's site without telling me what I did wrong and refuses an appeal. Eall

I too, was banned from Facebook through which I have been keeping in touch with in the USA and in other countries. Over the years it has been easier to keep in touch with my relatives through Facebook and to get a quicker response. I had to go to the hospital by ambulance where I was admitted in critical condition. I was there several days. Moat of my relatives didn't know I was there until after I got home from the hospital because Facebook had become easier to reach them than the telephone. My laptop was brought to have work done on it a few days before my I went into the hospital. When I got my laptop back I decided to let my relatives know where I had been. I discovered that I was blocked from Facebook. for not abiding by their standards. WHAT? I have taken great care to abide by their standards over the 15n years that I have been on Facebook/ This made no sense to me. I had not b4en on my computer for about 10 days. But aI an finding that Facebook will not tell me what I did to break their standards and will not take any appeals. I am extremely distressed and feel falsely
accused. I know that I didn;t do anything to deserve this. I must have beeen hacked. Facebook, pleas explain why this happened to me.

Desired outcome: BE SPECIFIC ABOUT HOW i DIDN'T ;OVE UP TO Facebook's standards/ Allow me to appeal/

Read full review of Facebook
Hide full review
ComplaintsBoard
P
10:22 pm EDT

Facebook Community standards

A cartoon advocating the murder of Jews was posted on FB. A complaint was lodged against it, and you found that it did not violate community standards.

I reposted that notification that it did not violate your community standards, but my posting that did.

How the [censored] does advocating the murder of Jews NOT violate community standards, but complaining about that fact does?

FB - BHY6Q8N1

Desired outcome: Reverse 30 day ban and apologize.

Read full review of Facebook
Hide full review
ComplaintsBoard
J
12:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Marketplace

May 28, 2021 after posting in Marketplace I was cut off. What is so offensive about selling patio & garden items?! I'm a 5 star rated seller! Logged an issue w/support. My computer browser says I will get an answer in 24 hrs, their mobile app it states w/in 7 days. Numerous messages sent to support & nothing. It is now over 2 wks with ZERO response

Desired outcome: My Marketplace account unlocked! I lost sellers!

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
J
6:41 pm EDT

Facebook Restrictions on my Facebook account

Censorship is never a good thing, it should make no difference the words we speak or write. We in this country have an amendment in our nations foundation that allows free thought, free speech, and free expression. No one! And no company should ever be allowed to restrict those freedoms… especially if the views are different…. Therefore I have been place in two 30 day restrictions on my account within a two month time frame. I want them restored…

Desired outcome: Restore my account with NO Restrictions… and No further actions be taken against my right to freedom of Speech and expression

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
H
2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My Facebook account unblocking immediately

I wish to complain about Facebook. I was logged into Facebook and I received a message saying my Facebook account has been blocked due to alleged "suspicious activity". There is nothing suspicious about me logging into my Facebook from whatever location I want to log into it from. They have no right to block my account due to alleged suspicious activity that has never happened. I now cannot log into my facebook, and the only option they are giving me to unblock my account is a disused email address. I believe my account has been hacked into by Facebook staff deliberately, and if my account isn't unblocked immediately I will be looking into suing Facebook for fraud, harassment and discrimination.

Read full review of Facebook
Hide full review
ComplaintsBoard
J
10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook 30 day ban

Made a comment and picture in reference to a death of a relative by suicide. Said it was hurtful.

Read full review of Facebook
Hide full review
ComplaintsBoard
K
12:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Are used voice text to make a comment I try to edit the comment and Facebook already shut my page down for 30 days

I try to edit the comment and Facebook already shut my page down for 30 days. It was in a matter of seconds I didn't even have an opportunity to change what I was saying when I was blocked for 30 days again. I continue to see a Buse of comments from liberals on Facebook but nothing is done and when I report threats that I have received such as they're going to hurt me or my animals etc. nothing is done to them. Because I'm a conservative I'm being watched closely and not even given three seconds to edit some thing I post when I am pounced by fake spoke and blocked from posting or sharing. I received a note that they put my comments back up because I said they misunderstood it that was the only thing I was allowed to do but my account is still blocked for 30 days.

Desired outcome: There’s no reason to block my account there’s nothing threatening that I did I didn’t violate a standard and I was not provided an opportunity to finish and edit

Read full review of Facebook
Update by Kathleen Staite
May 29, 2021 12:18 pm EDT

I have seen many horrible threatening comments on Facebook against conservatives and our previous president. People have called me filthy names threatened me and my pets and every time I reported the comment Facebook told me these people didn’t violate your community standards yet I’m not even given 30 seconds to edit a comment and now I’m blocked again for 30 days.

Update by Kathleen Staite
May 29, 2021 12:16 pm EDT

When using voice text I try to edit it but someone on Facebook jumped right on the comment and blocked me for 30 days. The only way I could think of to get their attention was to let them know that I disagreed with the decision and that I misunderstood. There was no other way for me to let them know that I was trying to edit. I got a response back that said we’re sorry we misunderstood your response and your comment is back on Facebook as it did not violate the community standards yet I am still blocked from posting or sharing on Facebook for 30 days

Hide full review
ComplaintsBoard
G
3:46 pm EDT

Facebook Disabled from Facebook - apparently permanently

Based on the post BELOW I get when I try to access Facebook I may be permanently disabled. They disabled the account on 5-13. I have written two letters (5-17 and 5-24) to the corporate offices and two emails on 5-26 one to "[protected]@facebook.com" and one to "[protected]@facebook.com". I have tried to call their customer service number but I cannot connect to anything/anyone.

Review Requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook.

I am so frustrated. And disappointed. I just can't figure out what to do. All this because Facebook disabled my account over a post I made sometime in 2017 and they did it on 5-13-21. I can't even find what meme it was since they disabled my account.

I was not praising Hitler but knowing me probably mocking him. But that was sometime in 2017 - four years ago not recently.

I am 72 years old. My husband is 82 and has early stages of Alzheimer's. I had spent most of my day posting on my own timeline and several pages I administrator for. Just information things and memes. Nothing radical. Certainly liberal leaning on my timeline. For the most part my memes were copied and paste from other timelines. I didn't create them myself.

Does anyone have a solution for my issue?

Read full review of Facebook
Update by Ghost7352
May 28, 2021 7:31 pm EDT

This is what I have figured out that Facebook thinks I violated:

https://about.fb.com/news/2017/06/hard-questions-hate-speech/

Hide full review
ComplaintsBoard
W
1:36 pm EDT

Facebook Not able to post on my business page!!!

This is getting to be [censored], I don't understand how a mask on a flag pole is against their standard for one that would get you into fb jail. I get liberals think different but locking me out of my business page (which is separately from my personal page) where I can't promote my business because they get the butt hurt easy is ridiculous. Time to drop this freak show platform where americans are being treated like criminals but pedophiles and transgenders get to run their sick show without getting banned. Why would my kid get fb jail time because they don't like something I posted on my page? I set his page up because he was to young at the time. I have 20some odd days left in fb jail and I have to put a promotion on my business page...

Desired outcome: Stop using Business pages as " against their comunity standards..."

Read full review of Facebook
Hide full review
ComplaintsBoard
S
1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook locked out of account

I have been locked out of my account for several weeks. I understand that the issue is proving my age. I scanned my drivers' license and still I have no access to my account. I am a writer so communication via facebook is critical to my career.

Please reinstate my account

Sheila S. Hudson
Athens Ga

Attached DL

Desired outcome: Reinstate my account

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
R
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook market place

I posted my home at 1903 S. Walnut Creek Loop Pinetop Arizona 85935. Three days ago with Pictures. Now everything is gone and comes up under the name of Mercy Thompson, Tucson Arizona. Profiled on Linkedin as Secretary - Pearl Massage. This needs to be fixed P.D. Q. and nothing had better happen to my HOME. I don't need some [censored] trying too steel my Home! I want the [censored] in Jail for a VERY LONG TIME!

Desired outcome: Get this fixed within twelve hours or pay me $300.000 just for the trouble it has caused me

Read full review of Facebook
Hide full review
ComplaintsBoard
C
11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account hacked

Yesterday morning at 6am I received at text to enter a code into facebook. I will still sleeping and did not receive it. Later that morning I tried to log in and my email and password had been changed. I have tried all the help options multiple times, to no avail. It asks to send a code, but it is to the hackers email. At the end of all the steps, I am getting the message "account access not possible. Please help!

Desired outcome: Account restored

Read full review of Facebook
Hide full review
ComplaintsBoard
S
11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Phone verification code wont send

The phone verification code wont send to my phone. I know its not my phone because I just got done calling someone. I cant figure out what to do because Facebook has no contact information. apparently this is too little of information for me to get help. not sure what to add they wont send me the code.

Desired outcome: For the code to get sent to my phone

Read full review of Facebook
Hide full review

Facebook Reviews 0

Looks like Facebook has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review All suggestions button missing was posted on Feb 21, 2025. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 1434 reviews. Facebook has resolved 133 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
16427 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 04, 2025
  6. View all Facebook contacts
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.