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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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C
7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Banned me from it's site without telling me what I did wrong and refuses an appeal. Eall

I too, was banned from Facebook through which I have been keeping in touch with in the USA and in other countries. Over the years it has been easier to keep in touch with my relatives through Facebook and to get a quicker response. I had to go to the hospital by ambulance where I was admitted in critical condition. I was there several days. Moat of my relatives didn't know I was there until after I got home from the hospital because Facebook had become easier to reach them than the telephone. My laptop was brought to have work done on it a few days before my I went into the hospital. When I got my laptop back I decided to let my relatives know where I had been. I discovered that I was blocked from Facebook. for not abiding by their standards. WHAT? I have taken great care to abide by their standards over the 15n years that I have been on Facebook/ This made no sense to me. I had not b4en on my computer for about 10 days. But aI an finding that Facebook will not tell me what I did to break their standards and will not take any appeals. I am extremely distressed and feel falsely
accused. I know that I didn;t do anything to deserve this. I must have beeen hacked. Facebook, pleas explain why this happened to me.

Desired outcome: BE SPECIFIC ABOUT HOW i DIDN'T ;OVE UP TO Facebook's standards/ Allow me to appeal/

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10:22 pm EDT

Facebook Community standards

A cartoon advocating the murder of Jews was posted on FB. A complaint was lodged against it, and you found that it did not violate community standards.

I reposted that notification that it did not violate your community standards, but my posting that did.

How the [censored] does advocating the murder of Jews NOT violate community standards, but complaining about that fact does?

FB - BHY6Q8N1

Desired outcome: Reverse 30 day ban and apologize.

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12:49 am EDT
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Facebook Marketplace

May 28, 2021 after posting in Marketplace I was cut off. What is so offensive about selling patio & garden items?! I'm a 5 star rated seller! Logged an issue w/support. My computer browser says I will get an answer in 24 hrs, their mobile app it states w/in 7 days. Numerous messages sent to support & nothing. It is now over 2 wks with ZERO response

Desired outcome: My Marketplace account unlocked! I lost sellers!

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6:41 pm EDT

Facebook Restrictions on my Facebook account

Censorship is never a good thing, it should make no difference the words we speak or write. We in this country have an amendment in our nations foundation that allows free thought, free speech, and free expression. No one! And no company should ever be allowed to restrict those freedoms… especially if the views are different…. Therefore I have been place in two 30 day restrictions on my account within a two month time frame. I want them restored…

Desired outcome: Restore my account with NO Restrictions… and No further actions be taken against my right to freedom of Speech and expression

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2:05 pm EDT
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Facebook My Facebook account unblocking immediately

I wish to complain about Facebook. I was logged into Facebook and I received a message saying my Facebook account has been blocked due to alleged "suspicious activity". There is nothing suspicious about me logging into my Facebook from whatever location I want to log into it from. They have no right to block my account due to alleged suspicious activity that has never happened. I now cannot log into my facebook, and the only option they are giving me to unblock my account is a disused email address. I believe my account has been hacked into by Facebook staff deliberately, and if my account isn't unblocked immediately I will be looking into suing Facebook for fraud, harassment and discrimination.

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10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook 30 day ban

Made a comment and picture in reference to a death of a relative by suicide. Said it was hurtful.

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12:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Are used voice text to make a comment I try to edit the comment and Facebook already shut my page down for 30 days

I try to edit the comment and Facebook already shut my page down for 30 days. It was in a matter of seconds I didn't even have an opportunity to change what I was saying when I was blocked for 30 days again. I continue to see a Buse of comments from liberals on Facebook but nothing is done and when I report threats that I have received such as they're going to hurt me or my animals etc. nothing is done to them. Because I'm a conservative I'm being watched closely and not even given three seconds to edit some thing I post when I am pounced by fake spoke and blocked from posting or sharing. I received a note that they put my comments back up because I said they misunderstood it that was the only thing I was allowed to do but my account is still blocked for 30 days.

Desired outcome: There’s no reason to block my account there’s nothing threatening that I did I didn’t violate a standard and I was not provided an opportunity to finish and edit

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Update by Kathleen Staite
May 29, 2021 12:18 pm EDT

I have seen many horrible threatening comments on Facebook against conservatives and our previous president. People have called me filthy names threatened me and my pets and every time I reported the comment Facebook told me these people didn’t violate your community standards yet I’m not even given 30 seconds to edit a comment and now I’m blocked again for 30 days.

Update by Kathleen Staite
May 29, 2021 12:16 pm EDT

When using voice text I try to edit it but someone on Facebook jumped right on the comment and blocked me for 30 days. The only way I could think of to get their attention was to let them know that I disagreed with the decision and that I misunderstood. There was no other way for me to let them know that I was trying to edit. I got a response back that said we’re sorry we misunderstood your response and your comment is back on Facebook as it did not violate the community standards yet I am still blocked from posting or sharing on Facebook for 30 days

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3:46 pm EDT

Facebook Disabled from Facebook - apparently permanently

Based on the post BELOW I get when I try to access Facebook I may be permanently disabled. They disabled the account on 5-13. I have written two letters (5-17 and 5-24) to the corporate offices and two emails on 5-26 one to "[protected]@facebook.com" and one to "[protected]@facebook.com". I have tried to call their customer service number but I cannot connect to anything/anyone.

Review Requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook.

I am so frustrated. And disappointed. I just can't figure out what to do. All this because Facebook disabled my account over a post I made sometime in 2017 and they did it on 5-13-21. I can't even find what meme it was since they disabled my account.

I was not praising Hitler but knowing me probably mocking him. But that was sometime in 2017 - four years ago not recently.

I am 72 years old. My husband is 82 and has early stages of Alzheimer's. I had spent most of my day posting on my own timeline and several pages I administrator for. Just information things and memes. Nothing radical. Certainly liberal leaning on my timeline. For the most part my memes were copied and paste from other timelines. I didn't create them myself.

Does anyone have a solution for my issue?

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Update by Ghost7352
May 28, 2021 7:31 pm EDT

This is what I have figured out that Facebook thinks I violated:

https://about.fb.com/news/2017/06/hard-questions-hate-speech/

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1:36 pm EDT

Facebook Not able to post on my business page!!!

This is getting to be [censored], I don't understand how a mask on a flag pole is against their standard for one that would get you into fb jail. I get liberals think different but locking me out of my business page (which is separately from my personal page) where I can't promote my business because they get the butt hurt easy is ridiculous. Time to drop this freak show platform where americans are being treated like criminals but pedophiles and transgenders get to run their sick show without getting banned. Why would my kid get fb jail time because they don't like something I posted on my page? I set his page up because he was to young at the time. I have 20some odd days left in fb jail and I have to put a promotion on my business page...

Desired outcome: Stop using Business pages as " against their comunity standards..."

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1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook locked out of account

I have been locked out of my account for several weeks. I understand that the issue is proving my age. I scanned my drivers' license and still I have no access to my account. I am a writer so communication via facebook is critical to my career.

Please reinstate my account

Sheila S. Hudson
Athens Ga

Attached DL

Desired outcome: Reinstate my account

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R
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook market place

I posted my home at 1903 S. Walnut Creek Loop Pinetop Arizona 85935. Three days ago with Pictures. Now everything is gone and comes up under the name of Mercy Thompson, Tucson Arizona. Profiled on Linkedin as Secretary - Pearl Massage. This needs to be fixed P.D. Q. and nothing had better happen to my HOME. I don't need some [censored] trying too steel my Home! I want the [censored] in Jail for a VERY LONG TIME!

Desired outcome: Get this fixed within twelve hours or pay me $300.000 just for the trouble it has caused me

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11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account hacked

Yesterday morning at 6am I received at text to enter a code into facebook. I will still sleeping and did not receive it. Later that morning I tried to log in and my email and password had been changed. I have tried all the help options multiple times, to no avail. It asks to send a code, but it is to the hackers email. At the end of all the steps, I am getting the message "account access not possible. Please help!

Desired outcome: Account restored

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11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Phone verification code wont send

The phone verification code wont send to my phone. I know its not my phone because I just got done calling someone. I cant figure out what to do because Facebook has no contact information. apparently this is too little of information for me to get help. not sure what to add they wont send me the code.

Desired outcome: For the code to get sent to my phone

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8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook phone verification not working and i cant message sellers to buy truck !

what the heck. i have been locked out of contacting sellers after 2 days of activity with many sellers. phone verification will NOT SEND CODE !

FIX THIS PLEASE I NEED A VEHICLE !

NO MATTER WHAT TAB I HIT IT DIRECTS ME TO MY FACEBOOK PAGE.

THIS IS HORRIBLE I CANT SPEAK TO SOMEONE ABOUT THIS.

TRIED OPENING A NEW ACCOUNT AND THAT DOESNT WORK EITHER !

Desired outcome: HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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S
skylarking
ovid, US
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May 20, 2021 2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

same thing is happening to me but it keeps saying that if I don't verify my number my account will be disabled for 30 days, .

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F
10:22 pm EDT

Facebook Keep sending un solicited notices that i turned off 3 times.

Facebook has refused to allow me to turn off the "option" of my "Memories" from old DELETED posts i have had on my page.. i have tried to keep the posts off of my page but they keep sending them to my page and they are political ones that i no longer think are appropriate.. They are Democratic ( left Leaning posts) and i am a Republican.. I feel they are trying to slant my opinion's on my own page.. its horrible.. These are posts i deleted years ago. that they are making me read as if to push me into accepting their opinions instead.. not one of them is non political.. please can you help or advise. I have turned off the notices.. but they turn them back on..i feel this is wrong. I have deleted ALL political posts.. yet they dig them up.. and then post as my "memories". See picture showing Zero notifications on. This has been ongoing for about 8 weeks.

Desired outcome: Stop posts on my page.. or sue them.

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11:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Mistreatment over a word.

In a post I used the word "pig" to which I received a 7 day ban, many others use far more offensive words ...i disagreed with this ban...immediately I received a 30 day ban.
This i find completely unacceptable and it seems sensorship has become a government controlled scam.
Facebook is corrupted now by bias media and governments...such a shame that a great platform in now perverted

Desired outcome: Prove me wrong that this is not simply political.

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12:19 pm EDT

Facebook Account hacked and no customer support available

My Facebook account was hijacked last night while I slept (17 May 21). I'm not able to log in to reclaim the account. I followed all instructions per their website. I submitted an ID, to confirm my identity and it was confirmed. They sent me a link to reset my password, but then I was asked for a specific auto-generated code that did not get transmitted to me, but probably the hacker/hijacker. I somehow was able to get an alternate email added to the account. I've tried to repeat the process several times, but am now blocked even from proceeding with the process to try and gain re-access, because I've tried so many times. The only way you can report an issue is to sign into your account - which I can't do. There is no customer service number to call in which to speak to someone. I'm thoroughly frustrated; unable to talk to anyone about the issue, and really want regain control of my account.

Desired outcome: I want to be able to log in to my account again, remove the individual that hijacked my account, and seek prosecution for identity theft.

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Carol Dav
US
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May 20, 2021 11:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was hacked the same date and in the middle of the night too. I have spent 2 days trying to resolve! They are a billion dollar company and refuse to provide help for it’s customers. The kicker is it was THEIR system that was hacked and they still won’t help or accept responsibility. I am not in favor of government inserting itself into businesses, but they have to do something about Facebook. They have enough people to monitor everything that people post.

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N
5:24 pm EDT

Facebook Facebook is not fair

Why Facebook is bias to Palestinians and against Israel? I wrote something that Palestinians are laughing on Israelis I used the same kind of word applied by Palestinians and I called them with same name, but Facebook ask me to edit I was trying to remove the simple word that the Palestinians applied first, but guess what? Facebook who suggested to edit won't let me edit my comment and then close my account for 24 hours? I see many palestianans and Israeli Arabs who use pictures funeral of Israeli victims of terrorism, families crying when burring their children, brothers, sisters and friends to laugh at Israelis and it's fine with Facebook? Who are the ones who check your standards palestinians?

Desired outcome: Stop using different standards to be only sensitive to Arabs.

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1:23 pm EDT

Facebook New Page experience/creator studio/business manager account

Since 5th April, when I allowed a facebook upgrade on my business page Sacred Soul Coaching with Reshmi Purmar which supposedly changed my business page from classic to "New Page Experience" with the intention of adding business manager account to set up and launch adverts on my page, I have no way of accessing the page as admin/owner/manager of my business page account.

Having reached out to Facebook help.i had some contact with "Facebook Conciege service" who have had me on a roundabout since that date.

They go from completely ignoring the issue telling me there is no issue to asking i prove my identity to claim admin access which I did, claim legal right to the business page, which i did, asking for permission to access the page using my credentials as me to see where the problem is, which i gave them permission to do to almost daily sending me emails saying there is no issue!

If there was no issue and I could access the page to give myself access would i be wasting hours sending screen shots, screen capture videos, personal private snd business documents to get this resolved.

I have also put my hands up and said what sm i doing wrong that i cannot access that page to give myself the full permission. Please talk me through my user errors so i can resolve this, no help on thst front whatsoever. Now over 5 weeks later, i just received another standard email... saying again there is no issue!

This is beyond a joke.

Desired outcome: Get full admin/owner/manager access to my sacred soul coaching with reshmi page through all apps newfacebook page expe, creator studio and business manager account

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8:34 pm EDT
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Facebook my 2 accounts that I have repeatedly written to you about being blocked!

I have 2 accounts. My orginial account was hacked and you blocked it. My name is Hazel Ann Jennings. Then I set up another account that worked for 1 day. Ann Jennings [protected]. I belong to several Genealogy societies and now I have no way to communicate with them.

[protected]@cfl. rr.com
Hazel Ann Jennings Catania

[protected]
Ann Jennings

I have changed the password to joanna1125!

PLEASE HELP!

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Dec 22, 2024
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