Facebook
Reviews and Complaints

I ordered the stairs several months but never received them. I paid with PayPal using my credit card and cannot get a refund. I received an offer from the seller who is in China that they will give me 70% of my money back. They said the product was make in the U.S. and would ship within a few days. It was a lie. Numerous people also commented on the site that they also did not receive the product. It is just a scam.

I had an advert placed under review on 21st April, Support inbox is supposed to reply within 24 hours.

It is now 12th May and i have had no response, despite daily emails, reviews of facebook, emails, phone calls to USA.

This is totally unfair - i cannot buy or sell on Facebook now and have no idea what i am supposed to have done to offend the great and good of Facebook who are now abusing their power and limiting my access unfairly.

OPENCase #[protected]

I have recently purchased quite a few Items from ads on your platform. Turns out most of these a misdirections to steal your money. They take your money and tell you item has shipped. The only thing that arrives is a pkg from usps from Return Warehouse in NY. With some stupid worthless item in it. They respond to your e-mail inquiry that item was shipped and signed for. This is a complete lie to try and skirt the issue. The items I ordered are too big for the post office to deliver. They don't deliver freight. It is an outrage that you allow these scam ads on your platform. You censor all content except these ads. Shame on you.

I have been following every guideline to be able to list items for sale on face book and have received many fraudulent messages from scammers that have messaged me with I is it still available? When clearly if its listed its available so I have replied this way yes its available or if its listed its till available not to my surprise I tried to log in to my account and it was restricted blocked, and I had no idea of why? I requested a review, I was requested a picture ID which I provided and I received this reply

We received your information
Thank you for sending your information.
We have fewer people available to review information due to the coronavirus (covid-19) pandemic. This means we may be unable to review your account.
We apologize for any inconvenience.
Exactly what does this mean?
We have fewer people available to review information due to the coronavirus (covid-19) pandemic. This means we may be unable to review your account.
Its telling me that my account may not be reviewed?
Why not? If there was a problem I should have been made aware of I feel that this is an attack on my person by fraudulent members that I care not to sell to for obvious reasons... There's no explanation given to me on why my account has been subject to review why?

My account was blocked for a misunderstood post, they reversed their decision and put the post back up but my account is still blocked. It should be unrestricted again but it's not. Can you unlock my account? Here is a screenshot of Facebook saying they were wrong(I can't share that here)and put the post back up. I should not be under a 30 ban, Facebook made a mistake and overturned their decision and put my post back up yet I'm still blocked for 30 days under Zander Long, , that's not right and needs to be corrected immediately. Thank you.

Hi
I had reported about a fake account that had uploaded our family video without our permission on Facebook, I had reported the post too. But I always got response it doesn't go against the policy. Following is the profile and posts from fake account.
Profile: https://www.facebook.com/sayfuddin.sayfuddin.3950
Post 1: https://www.facebook.com/sayfuddin.sayfuddin.3950/posts/282882596879293
Post 2: https://www.facebook.com/sayfuddin.sayfuddin.3950/videos/282589376908615

This account has been harassing me and my entire family and relatives as this is our private family wedding video. My entire family is depressed with these posts and Facebook is refusing to take these down.

Kind Regards,
Wadood Ashraf
London, United Kingdom

I wasn't on facebook long until my account was disabled for whatever reason, I suspect it had something to do with me voicing my opinions. I didn't request for them to look into it because I didn't care. I strongly suggest that people don't make a Facebook account because that site ain't right. Their terms of service is too strict and if your not part of a specific group your gonna get penalized for it.

May 6, 2021

Earlier this week, our Facebook Community Page with 314K+ followers was notified that it is "at risk of being unpublished and has reduced distribution and other restrictions due to continued Community Standard violations".

We are a service-oriented international group of administrators and moderators / hosts that maintains the utmost respect for people of all races, religions, genders, sexual orientations, and any conceivable man-made divisions for mankind. We have diligently and thoughtfully provided services to this like-minded community since the page was founded nearly seven years ago on June 26, 2014.

Our page, INFJ Refuge, only has one violation dated Jan 29, 2021, which we have been unable to verify or appeal. We do not understand how this constitutes "continued violations", nor do we agree that the penalties are commensurate with the supposed infraction. This is a viable threat to unpublish INFJ Refuge for no credible reason, and we strongly and collectively feel that this is an unfounded and unfair business practice.

In order to resolve this issue, on behalf of our community we respectfully request that the Page Restrictions be removed and the threat to Unpublish the Page be revoked.

Furthermore, on behalf of the 2.7 billion users worldwide, we request that a more accessible, user-friendly, and responsive Appeals Board be established by Facebook, Inc. With revenues exceeding $85 billion US dollars last year, we feel this is a reasonable request that should cause no undue hardship to the largest, longest-running, and arguably most successful social media platform known to humanity.

We are genuinely concerned that the continued success of Facebook, Inc. and its stakeholders could be jeopardized if these unfair business practices are allowed to continue unchecked.

Please help us continue providing our services to this global community!

Sincerely,
The Administration and Moderating Team
https://www.facebook.com/INFJREFUGE/

Why am I getting a review of my account — I have done nothing wrong and don't know whats going on — please fix this problem — I don't curse or cause any problems — I have family on facebook and I sell in the market place-the only thing I can think is someone is jealous of what I sell and or competition from other sellers - I need my facebook back as soon as possible
Thank you

On 05/02/21 my account got suspended for what I'm not sure. I put up a article from Yahoo about a GOP Rep that was arrested for abusing children. Soon after a get a message about violating Facebook terms. I put in a review but all I get is this message. Review Requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook. I've heard nothing and Facebook prevents me from contacting them. I have no clue on what the actual offending article that caused this. I would like my account reactivated.

Been blocked from marketplace now for almost 2 weeks, have three open cases.

Support inbox is supposed to reply within 24 hours. No answer to anything.

I contact them daily, I review them on trustpilot daily, I have emailed them as well and phoned usa all nothing.

I am unable to sell or buy anything on marketplace, where I have a number of adverts, or on any facebook page or group which is very limiting

Woke up this morning to my account being disabled for no presented reason.
"Your Account Has Been Disabled
You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed."

Only posts I make are family, home improvements and about my job. Facebook does not say what post is against standards much less an option to dispute.

My facebook account was disabled . I am Not posting death threats, sexual nudity, or bullying or harassing anyone. I post Bible Scriptures on a daily basis, I have been for the past 3 years yet Facebook disabled my account last week . Why? The only thing that I can come up with as to why my account was disabled is this...someone could of possibly cloned my name and my picture, hacked my account and made there own account using my name and put on that wall what they pleased, that went against facebook standards. It is NOT FAIR that my account was disabled. I did nothing wrong.

I've been banned for the last 30 days for first defending my 2nd amendment rights and just now another 30 days for saying slow joe and hoe! Now how by anyone's standards with half a braincell is that offensive or against standards. Seen individuals holding the head of a sitting President and that individual lost nothing! Let's be fair with your censorship ya snicks!

For some reason Facebook will not allow me access to Scrabble Go keeps saying you will not connect, Why ? I have been playing this game since it started and other than having to keep refreshing the game have had no problems .

I was shut down and I don't know why I have asked for a review but every time I hit the continue button it goes no where to review I was hacked about a week ago. I have no idea why I was shut down. Lat time I was shut down I miss type a work I typed hoe instead of how just a miss type of bad spelling please I don't do harm to no one just a bad typed

Facebook equates to a harsh negative environment where people take out their anger and frustrations at the expenses of others. The bullying and defamation of character should not be allowed, especially, when assumptions are made that profoundly impact a persons emotional well being. This is a classic case of emotional abuse set by false statements. I have tried to contact Facebook regarding these accusations made against my son and, each and every time, they respond by saying that the posts are within their parameters. Ironically when reading their guidelines they state it is against their policy for people to shame or make false statements.
There is no one particular remark/assumption/accusation but very many that have been posted. A group called Below Deck Sailing Yacht Chit Chat by far as been the worse. Rumors were spread indicating my son got a cast member pregnant and is avoiding taking responsibility. Countless messages depicted him to be a dead beat dad, a loser, a lazy [censored] etc.. I don't understand how Facebook allows people to create and fortify such rumors instead of banning them.
I have taken the initiative to respond to some of the people by telling them to stop making assumptions and to stop spreading false rumors only to be called a [censored] and other insulting words that were, absolutely, unnecessary.

Hi, I have been locked out of Facebook since April 12th and I don't know why. I have tried to follow their instruction to get a code sent to my email, no code has ever been sent. I have tried other things they suggest, no response or it doesn't go through. FB is my life line to family and friends. With the Covid Virus going around, you need to keep in touch. All of my genealogy records are there. Please help me

On February 10th, 2021 I ordered an electronic pole with brush attachments via an ad on Facebook. The ORDER [protected] was assigned to this purchase totalling $31.73 USD. I did not receive the electronic pole, but only the brushes. I complained to Emotion Go Shop several times with no acceptable replies. I offered to return the brushes if they could not supply me with the Electronic Pole/Rod to which they are to be attached. They said not to return it to the address listed on package. When I complained to the Better Business Bureau I found out that the address came from an Amazon location and BBB closed my case stating I should complain to Amazon. I suspect the ad you have on FB is fraudulent and needs to be deleted. I have lost $31.73 which I cannot afford to lose since I am on limited income having been retired since 2003. It appears this company shows you a video of a pole with brushes attached cleaning the inside of a shower stall as the items they are selling. When you order from them, it appears they order from Amazon just part of the order to be sent to you - that's why they don't want you to return it the address which is the Amazon Sortation Center 38811 Cherry St Newark, CA. Emotion Go Shop I believe may be a company located in China. Their customer service contact is an email to to whom I've complained several times to no avail. I was offered a 40% refund which is of no service to me since the brushes received cannot be used without the electronic pole/rod to which they need to be connected.
Attached is a picture of what they advertised on your FB site. I received only the brushes (pictures of packaging and brushes also attached)

Dear Sir/Madame,

Someone tried to frame me with this fraudulent person and contacted me under false pretences and asked me for a friend request and I suspected wrongdoing which has been confirmed today. This person wants to cause major issues between my fiancé and myself.

I realised this person (Simone Stormpie) created under false pretences, by a very mean and knifing person, was a false person, as she had no info regarding Work /Education/Places /No contact details /no family members/ no detail whatsoever . I played along and all my suspicions were confirmed today. I have deleted the conversations and blocked the "so-called" Simone Stormpie whom was a set-up by another mean person.

I am sure you will be able to establish whom created this profile (IP address) with no back-up info. See attached info with ref number and photo.

What can be done to stop someone creating these false profiles.

Please kindly advise and revert soonest.

Kindest regards,

Sebastiaan.