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1.4 25 Reviews 1409 Complaints
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Facebook Complaints 1409

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7:45 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Continue ban for freedom of speech

I've been banned for the last 30 days for first defending my 2nd amendment rights and just now another 30 days for saying slow joe and hoe! Now how by anyone's standards with half a braincell is that offensive or against standards. Seen individuals holding the head of a sitting President and that individual lost nothing! Let's be fair with your censorship ya snicks!

Desired outcome: For Facebook to pu their head out of their [censored]

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9:47 pm EDT
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Facebook scrabble go.

For some reason Facebook will not allow me access to Scrabble Go keeps saying you will not connect, Why ? I have been playing this game since it started and other than having to keep refreshing the game have had no problems .

Desired outcome: Being able to again get access.

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K
11:11 am EDT

Facebook Review board won't answer about a review

I was shut down and I don't know why I have asked for a review but every time I hit the continue button it goes no where to review I was hacked about a week ago. I have no idea why I was shut down. Lat time I was shut down I miss type a work I typed hoe instead of how just a miss type of bad spelling please I don't do harm to no one just a bad typed

Desired outcome: let me back on it is covid out there have no one to talk too

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A
10:52 am EDT

Facebook Defamation of character

Facebook equates to a harsh negative environment where people take out their anger and frustrations at the expenses of others. The bullying and defamation of character should not be allowed, especially, when assumptions are made that profoundly impact a persons emotional well being. This is a classic case of emotional abuse set by false statements. I have tried to contact Facebook regarding these accusations made against my son and, each and every time, they respond by saying that the posts are within their parameters. Ironically when reading their guidelines they state it is against their policy for people to shame or make false statements.
There is no one particular remark/assumption/accusation but very many that have been posted. A group called Below Deck Sailing Yacht Chit Chat by far as been the worse. Rumors were spread indicating my son got a cast member pregnant and is avoiding taking responsibility. Countless messages depicted him to be a dead beat dad, a loser, a lazy [censored] etc.. I don't understand how Facebook allows people to create and fortify such rumors instead of banning them.
I have taken the initiative to respond to some of the people by telling them to stop making assumptions and to stop spreading false rumors only to be called a [censored] and other insulting words that were, absolutely, unnecessary.

Desired outcome: Hold Facebook accountable and have Below Deck Sailing Yacht Chit Chat shut down

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8:30 pm EDT
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Facebook Facebook locked me out of my account. Can't get back on

Hi, I have been locked out of Facebook since April 12th and I don't know why. I have tried to follow their instruction to get a code sent to my email, no code has ever been sent. I have tried other things they suggest, no response or it doesn't go through. FB is my life line to family and friends. With the Covid Virus going around, you need to keep in touch. All of my genealogy records are there. Please help me

Desired outcome: Get me back on my FB account.

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A
1:39 pm EDT

Facebook ad on FB by Emotion Go Shop

On February 10th, 2021 I ordered an electronic pole with brush attachments via an ad on Facebook. The ORDER [protected] was assigned to this purchase totalling $31.73 USD. I did not receive the electronic pole, but only the brushes. I complained to Emotion Go Shop several times with no acceptable replies. I offered to return the brushes if they could not supply me with the Electronic Pole/Rod to which they are to be attached. They said not to return it to the address listed on package. When I complained to the Better Business Bureau I found out that the address came from an Amazon location and BBB closed my case stating I should complain to Amazon. I suspect the ad you have on FB is fraudulent and needs to be deleted. I have lost $31.73 which I cannot afford to lose since I am on limited income having been retired since 2003. It appears this company shows you a video of a pole with brushes attached cleaning the inside of a shower stall as the items they are selling. When you order from them, it appears they order from Amazon just part of the order to be sent to you - that's why they don't want you to return it the address which is the Amazon Sortation Center 38811 Cherry St Newark, CA. Emotion Go Shop I believe may be a company located in China. Their customer service contact is an email to to whom I've complained several times to no avail. I was offered a 40% refund which is of no service to me since the brushes received cannot be used without the electronic pole/rod to which they need to be connected.
Attached is a picture of what they advertised on your FB site. I received only the brushes (pictures of packaging and brushes also attached)

Desired outcome: Total refund of $31.73USD and I'll return the brushes. They have to pay return shipment .

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4:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Complaint False Identity

Dear Sir/Madame,

Someone tried to frame me with this fraudulent person and contacted me under false pretences and asked me for a friend request and I suspected wrongdoing which has been confirmed today. This person wants to cause major issues between my fiancé and myself.

I realised this person (Simone Stormpie) created under false pretences, by a very mean and knifing person, was a false person, as she had no info regarding Work /Education/Places /No contact details /no family members/ no detail whatsoever . I played along and all my suspicions were confirmed today. I have deleted the conversations and blocked the "so-called" Simone Stormpie whom was a set-up by another mean person.

I am sure you will be able to establish whom created this profile (IP address) with no back-up info. See attached info with ref number and photo.

What can be done to stop someone creating these false profiles.

Please kindly advise and revert soonest.

Kindest regards,

Sebastiaan.

Desired outcome: Action against quilty party (IP address)

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L
12:16 pm EDT

Facebook Appears someone is using a fake account in my name to solicit funds for various illegal activities.

I have received messages from several people recently that someone using my account has been soliciting my contacts for funds such as a police benevolent funds and or various financial contacts. I am in law enforcements and have not solicited anyone to act in my behalf.

I have not and never would use Facebook for any illegal purpose and have never authorized anyone else to use my name or account

My email address is [protected]@msn.com

Desired outcome: Find out who is using my account and have the user sanctioned and removed from being able to hack my account

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12:24 am EDT

Facebook Disabled account

My fb account was immediately disabled for posting a pic that others did but they got a false fact check sticker. They told me to request a review and provide ID which I did. They said they were understaffed due to covid so they wouldn't get to my request. I emailed several times but no reply. After 30 days, got an email: Hello, Any violation of our terms of service could have broader implications for your use of Facebook and Services, including but not limited to your user, admin, developer, and business-related activities. The Facebook Team Then on the site, I see this: Your Account Has Been Disabled. You can't use Facebook because your account, or activity on it, didn't follow our Community Standards. We can't review this decision because too much time has passed since your account was disabled. I know others get warnings or are blocked two weeks at a time but I have never encountered that and permanently disabling me is unfair.

Desired outcome: Reinstate access to my account

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L
11:37 am EDT

Facebook Being blocked by facebook

I continue being blocked for the same things I was already blocked for in the past. It is ridiculous that the democrats bully republicans and yet they get off scott free and a republican says the same thing back to those that bullied them and the person who comments the same thing the democrats said and the republican gets blocked. It is ridiculous that you think it is ok to censor republicans and not the democrats that started the bullying and were reported first.

Desired outcome: Unblock all people out of facebook jail, unless you put democrats in facebook jail when they break the rules.

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4:57 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Getting blocked from facebook

As of yesterday, informed that I would be blocked from face book for 30 days, just came off from being blocked about 2 weeks ago for 30 days. Supposedly I violated their community standards. However that is all they state when they block, not the reason for blocking or which comment I made. Too me since this is a entity and for the public, not individual or person, this would violate my 1st amendment rights, of free speech. This is about the 5th time of being blocked by face book, for one day, a week, twice, and 30 days twice, with no explanation on why or what I send that violated their standards.

Desired outcome: One, why no explanation on why blocked and two, does this violate my 1st amendment of the constitution.

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Update by ron.deaver@yahoo.com
Apr 16, 2021 7:17 pm EDT

Still awaiting my reply concerning my complain above time now 7:15 p.m., Friday 16th of April. Thanks in advance.

Ron

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Jean Baller
US
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Sep 27, 2021 3:24 pm EDT

Just tried to seek help with this Chris guy. Several times I tried to explain that I was banned from facebook on Sept 26 because my post did not meet community standards. I asked who the people on community standards were and if I could view the post that turned out to be the culprit. Every time I explained he would refer me to a page where I have to pay money in order to get help. I asked him if he sleeps well at night seeing he is screwing with the exact same people that helped make his company rich.

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Matthew1973
Ham Lake, US
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Apr 28, 2021 6:40 am EDT
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I'm the same way. I made a comment yesterday stating that muslems are parisites and I am in fakebook jail for 30 days. The time before this I was banned for 30 days for my opinion that men make ugly women. It was a trangender post. All that I was sent by fake book that it violated there community standard. They don't say what part of my comment they thought was hateful.

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Michael Holly
US
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Jul 27, 2021 4:14 pm EDT

I got blocked from Nazibook for 7 days because I called US Women's Soccer player Megan Rapihoe an ugly b word because she disrespected our nation, flag, and armed forces by kneeling during the national anthem at the Tokyo Summer Olympics. Mark Zuckerberg hates America!

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Lycrusia Jackson
US
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Apr 16, 2021 11:41 am EDT

This same thing has been happening over comments that I was already blocked for. I commented back to the person that was bullying someone else and I get blocked because a democrat said I was bullying them. I did not bully anyone. The democrats comment all the time about killing republicans but because I said the democrats that are destroying our country should be put in front of a firing squad for Treason, which the constitution itself says should happen, I get blocked again for another 30 days.

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6:54 pm EDT
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Facebook I was locked out of my account on march 26.

They have not given me any instruction on how to unlock it. And can't find anywhere for help. Every e-mail I try is not valid. They say they think someone was trying to hack me. I don't know why they would lock it and then not instruct me on how to unlock it. If they don't want me to have my account any more than just delete. So I can start all over. It is only a face book account.

Desired outcome: to get my account unlocked

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12:07 pm EDT
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Facebook Disabled account

4/13/21 - Last night, I completed a scholarship application via a link from a FB group and as soon as I hit "send", my FB account was disabled. It said that I had violated community standards - but didn't tell me what standard I violated or how I had violated it. In the application, I DID mention "the virus" by name so I can only assume that is the problem, despite the fact that what I said isn't spreading false information, inciting fear, etc. I have a copy of the completed application and can show you exactly what I said, and can refer you to multiple resources that can confirm that what I said is in fact true. I started to go through the steps to recover the account. I requested an SMS message be sent to my phone, but a code was never received. I requested another SMS code several times. In the meantime, I discover emails (to this email address) stating my phone has texting disabled from FB? (I don't believe that to be true, as I've had to recover and/or reset my password in the past and have never had an issue - same phone, same number, same carrier for many years). I have attached copies of the emails received last night in the order in which they were received. (FYI - I did change my password last night, so that is legit.) When I click on the "Request Review" button in the one email, it takes me right back to the "Security Check" option to have an SMS sent. Wound up exceeding the number of times I can request an SMS code (despite never receiving even ONE) and it says I have to wait 24 hours to request another (that I probably won't receive either). The Help Center has been of no help whatsoever. I found a thread "I didn't receive the code from Facebook to confirm my mobile" and it lists the option to get a phone call or an email instead. When I either of those options, it takes me right back to the "Security Check" option to have an SMS sent. I am in the process of "downloading your information" so I hopefully have some sort of copy of my account. I'm afraid to sign in with another older account that I rarely use because when I click on "Logout" for Angie Telfer, I get a message saying "THIS ACCOUNT WILL BE DISABLED IN 30 DAYS. Are you sure you want to logout? You only have 30 days left to request a review. After that your account will be permanently disabled."

Desired outcome: I just want my account reactivated!

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4:03 am EDT
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Facebook Item was not received / cyberbullying claiming that the bank transaction receipts are fake

I made a downpayment last january for a watch that I ordered from her. Come march, she asked to be paid the whole amount of the watch. After two days, she claimed that the money was not yet in her account. I immediately called my bank and complained but was told that the transaction was successful. I told her to coordinate with her bank but she refused. And eventually she said that all my bank transactions were fake. And even posted me as scammer.

Desired outcome: Disable her page so there won't be anymore victims

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3:44 pm EDT

Facebook Facebook disabled my account

On Friday April 9th, I received a message fro Facebook stating I need to send a valid ID to prove I was the owner of my account. I did so and woke up April 10 with a message saying I was permanently disabled. No warning or Facebook jail of something I did. No reason was given. We just want the pictures of last 10+ years of pictures. Can you please help?!

Desired outcome: Facebook reinstated

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12:04 pm EDT

Facebook Personal phone # and email address shared worldwide on facebook

I am not and never have been an FB user. I have no profile on FB. However, I know that my personal cell phone # and personal email address have been placed on FB, multiple times. Currently, i am receiving multitudes of robo calls from all over the world and the usa. I have never received so many robo / fraud calls, ever before. I have reported all fraud /scam calls to FBI, do not call list and related police departments. Now I am complaining to FACEBOOK, the instrument of the fraudulent phone calls and email scams directed at my well being and financial health. Please do something about this! thank you.

Desired outcome: REMOVE MY PHONE # AND EMAIL ADDRESS FROM FACEBOOK, ENTIRELY

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4:48 am EDT

Facebook Someone deleted 10 years of my post on business page that has paid ads etc

Was flagged for a post on my personal page account was restricted for misinformation which is falsed it's all over the news now and today I've seen the same post on other pages. My Business page I noticed had no post they where all deleted going back to 2011. I contacted support could not resolve. Please get back to me on this matter I am also looking for a refund on all my paid adds and my account Post be restored

Contact Info
Bobby Grosso
[protected]@yahoo.com

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8:29 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Disabled facebook account

I have contacted ACLU to press charges on you folks for not resolving my account and getting back up and running and have contacted tucker Carlson on Fox News and Shaun hannity on Fox News and Angelina ingraham on Fox News and judge Jeanine on Fox News and trump and going to press charges you violated my free of speech you had no right doing and violated my handicap being disabled and not being able to chat with my relatives and family members and will sue for what's it's worth out of you folks if it's not resolved I contacted everyone today my email is [protected]@yahoo.com my pass word is Rick41967 that does t work and my cell is [protected] Richard D antone and they know you folks refuse to get back to me and won't get my account back up and running snf you are violating the laws

Desired outcome: Want my account back up running right now ASAP now

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2:13 am EDT
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Facebook Censorship

Facebook's censorship is overboard censorship of community standards is a joke it's a censorship of freedom a speech Facebook is not a publisher they can't sensor someones opinion or scientific facts as I said Facebook is Social Media Network not a publisher so how can I send some my opinion what gives you the right to come onto my feed or my page and censor my opinions it is not hate speech and science is never settled a Science. The left or facebook are not censoring hate speech, you are censoring speech you hate. As I said there are many scientists and professors out there that deny covid even exist, science is never settled science just ask Professor Dolores Cahill immunologist for 30 years.

Desired outcome: I want to be reinstated on Facebook I want explanations of why are your censoring everything

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3:38 pm EDT

Facebook Personal account

My account was hacked and stolen. Since that time I have submitted my identification 500+ times via email to the support email with Facebook. I received one rational response from someone named Ash on the Facebook App page. Nothing since. Meanwhile the thief has removed my picture, has associated it with a Muslim mosque and asking friends for $. I have been in contact with Facebook by email over 500 times. They have responded a few times with -

" Hi,

We can't give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account. Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/159096464162185?ref=cr

Thanks,
The Facebook Team"

I have also posted numerous times on the Facebook app page and once received a brief response from me one named Ash. They asked if my account was hacked. I answered and nothing since. Now I am no longer allowed to post on that page. Several of my old Facebook friends have reported the hacked account as have I. The response received is that this does not violate their community guidelines. I occasionally receive something saying they have my identification and to be patient. It has now been 3+ months and the thief is making their way through the friends list asking for cash and gift cards. And has titled the page as a Muslim mosque.

My entire life for 15+ years is on that account. I do have the history downloaded from 2 years ago and would be able to restore. But most of my Favebook friends and groups would be lost for good because there are now 2 accounts with my name and I'm pretty sure that wouldn't be tolerated in groups. One set of groups is my Ostomy support groups which I had come to heavily rely on in the lockdown and Pandemic. Now I have nobody- on line or IRL.

Please help me. Thanks.

Desired outcome: Send a reset notification to either [protected]@gmail.com or [protected]@hotmail.com or [protected]. All the original contact emails and cell from 15+ years ago. Stop this thief from faking my identity and stealing from others.

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kathleen turley
US
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Sep 18, 2021 4:01 pm EDT

the same thing is going on with me as well. I sent a copy of my ID and all they sent was a code to change my password. Who ever hacked my fb account changed the settings to where i need authentication code after i put in my password. they have totally locked me out of my account and FACEBOOK WONT HELP ME. I guess im going to have to go on a road trip to their main office to get somthing done

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Karru
Avon Lake, Ohio, US
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Apr 18, 2021 1:29 am EDT

The same thing happened to me. No one to call, no one to contact. I have sent hundreds of emails to every Facebook email I could find. My personal page was taken over and our business account as well. You can’t do anything about it. I ended up creating a new Facebook . And losing ten years of photos and memories. The hardest part is the friends that have passed away and now those memories I had with them on my page that someone else has control of. And we can no longer access our business Facebook, as I had it connected with my personal page. Facebook only cares about their business and no one else’s. I have my attorney working on a lawsuit because someone has control of our business account and Facebook is unreachable, and it is completely unacceptable and has been detrimental to our business.

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Carol Dav
US
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May 21, 2021 4:09 pm EDT
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Replying to comment of Karru

I would be happy to join that lawsuit also. It is unacceptable that Facebook has their system hacked and refuses to help us get our account back. They are a billion dollar company.

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About Facebook

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Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
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5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

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Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review All suggestions button missing was posted on Feb 21, 2025. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 1434 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
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    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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