Menu
For Business Write a review File a complaint
Facebook Customer Service Phone, Email, Contacts

Facebook
Reviews and Complaints

www.facebook.com

Learn how the rating is calculated

4.3 23 Reviews 1395 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook Complaints 1395

ComplaintsBoard
H
2:50 am EDT

Facebook Hoori's facebook page associated with hammaad.awan

Facebook deleted my page with name Hoori's, which was associated with my profile hammaad.awan. I want that facebook must recover my page.

You can reply me back at ([protected]@gmail.com)

Thanks

Read full review of Facebook
Hide full review
ComplaintsBoard
R
5:20 am EST

Facebook Facebook page

Facebook let me back on s as bd it's still blocked and Iam sick of the BS and I have contacted ACLU snf told them you are still violating my rights on my Facebook account and contacted attornney's generals officce and made complaints against you people and you people are not above the law snf I will fight like hell like trump says and I'll go talk to my lawyer also snf bring charges against you rich snobs snd get money out of you and shut you guys down you guys roll never stop us Americans from speaking out Richard D antone

Desired outcome: Want block taken off ASAP now

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dawnpawz
Florissant, Colorado, US
Feb 25, 2021 3:17 pm EST

Facebook is out of control! They are doing things that are criminal and there needs to be an accounting for all that they are doing! They are demanding that people send a copy of their drivers license in order to review their accounts when there is an issue! Within hours of demand of this, my card was erroneously used all across the country! I also have gone to my attorney generals office who in turn sent me to the FBI online complaint line. They need to be brought to justice.

ComplaintsBoard
J
5:20 pm EST

Facebook Account was hacked

My Facebook account was hacked in December. Since that time I have submitted my drivers license more than 500 times by email. I have also posted numerous messages to the Facebook App page on Facebook. I got one response from someone named Ash a week ago and nothing since. I have several screenshots showing the notifications are being sent to 3 brand new email addresses yet my valid and current WA state driver's license is rejected - I believe because the license is being reviewed by Artificial Intelligence.

Meanwhile, the thief has blocked me and any friend that objected. They have also started approaching friends for money. My daughter received an IM for a $100 eBay card - while I was sitting next to her.

Both accounts have my name EXACTLY - Janice Y Warren- Lawrence - like my drivers license and yet Facebook will not acknowledge me. Even though both names are identical to my drivers license and the pictures on my phone. I am including screenshots and pictures.

Desired outcome: Restore my account and kick the thief off.

Read full review of Facebook and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
C
C
Carol Dav
US
May 21, 2021 2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What email did you using when corresponding with them. All of the ones I have found have been disabled. Once people find a good email, they delete it.

D
D
Dawnpawz
Florissant, Colorado, US
Feb 25, 2021 3:24 pm EST

Something is very wrong with Facebook. I have a gut instinct that says that the fraud is happening from within Facebook itself. I also was demanded that I send a copy of my ID and then my credit card was used all over the country only hours after they received my ID. This is mysterious. I also didn't receive any response till I finally got an email saying my account (page) was restored. Sorry for the inconvenience. I went to my page and found that it wasn't restored. So then I sent Facebook the copied and pasted email they had sent me to correct my page which took over 2 weeks and finally my page is fixed. Do you think I will ever give them my new credit card? Hum. I don't plan on it right now till I figure out what happened that caused my old card to be used in the wrong way.

ComplaintsBoard
B
10:01 pm EDT

Facebook personal information

I just signed up and somehow i was banned for posting one of our trucks for sell inthe market place, and now I get alot of dating emails to a one day old email. This proves you have sold my information, and I am not understanding how this is legal?

Can you explain why this can happen working with FB?

Thank you,

James Eric M

Desired outcome: to understand how fb sells my info

Read full review of Facebook
Hide full review
ComplaintsBoard
M
9:33 pm EST

Facebook Fb marketplace

Fb marketplace is ripping off the sellers! they post free shipping, then charge the sellers the shipping fee, they change the sellers listings from printing their own labels to fb prepaid labels and the latest today, they had a posting there would be no selling fee's through June 30th, 2021. I sold an item this evening and guess what? i was charged a selling fee. See attachments

I have countless emails where i have spent hours writing to support, sending screenshots regarding the above subjects and numerous others. For instance, listing a ladies dress and it goes directly into shoes. They continue to send the same standard responses, clear cookies, switch browsers, ect., never addressing or solving the real issues.

Desired outcome: FIX IT!!!

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
M
9:58 pm EDT

Facebook censorship

If I say one word in being sarcastic or if I dispute someone's facts I get put into Facebook jail.

Desired outcome: stop the censorship

Read full review of Facebook
Hide full review
ComplaintsBoard
L
3:18 pm EST

Facebook Blocking administrators

Sunday, Feb. 7th our administrators were both blocked and have been prevented from posting to our church's (LaGlace Bible Fellowship) Facebook page. They were flagged because of something regarding "opposition to community guidelines" but no specifics were given. As a user of this site, I can't imagine what could have been posted that violated these standards. The Community Standards as posted on Facebook state this: "Building community and bringing the world closer together depends on people's ability to share diverse views, experiences, ideas and information. We want people to be able to talk openly about the issues that matter to them, even if some may disagree or find them objectionable."

How did we become a nation of censorship? This is unacceptable. I know people who are closing their Facebook accounts and using other social media sites and I have very tempted to do the same because of this!

I would like to have our administrators re-instated so that they can continue to post necessary information to our Facebook page. I'm hoping you actually pay attention to this voiced complaint and respond. Thanks.

Desired outcome: Reinstatement of our Facebook group administrators

Read full review of Facebook
Hide full review
ComplaintsBoard
P
7:26 pm EST

Facebook Relationship status stays pending

Trying to change my relationship status back after deleting it. Now it won't save the changes to on a relationship again and just says and error occurred while trying to save changes, please try again later. It's been doing this for over a week now. I confirm her request and it gives me that message and the request comes back up as pending. I've tried logging out I've tried restarting my phone, even logged into a computer and nothing helps

Desired outcome: In a relationship with Armani Ismail from Dec 2020

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
S
3:17 pm EST

Facebook Relationship status will not update

My boyfriend sent me a relationship request nearly 3 weeks ago. It will not let me accept it. I will click confirm, go to my profile, see it is NOT showing, then try again...never updates my relationship status.

When I try to update my relationship status myself it says "error"...this has been going on for WEEKS now and I cannot get it to 1) accept my boyfriends request or 2) show that I am in a relationship with him on my page.

I need this fixed. I have submitting MULTIPLE (10+) issue reports to the support inbox and have gotten no response for 3 weeks.

Desired outcome: to display my relationship status on my profile.

Read full review of Facebook
Hide full review
ComplaintsBoard
S
10:19 am EDT

Facebook Fact checkers

I recently got banned for 30 days by fact checkers saying I violated community standards but failed to tell me what community standard was violated. OversIight board reference #FB-1CYTUTG8

Desired outcome: Remove 30 day ban

Read full review of Facebook
Hide full review
ComplaintsBoard
R
12:16 am EST

Facebook Violation of free of speech

I have tried to resolve this issue through you tucking people but you guys refuse to get back to me to take my restrictions off my Facebook account ASAP and so I have contacted pissed consumers and states attornney's office and pat Leahy and Bernie sanders and legal aide and White House and judge Jeanine off Fox News and Fox reporters and tucker Carlson hannity ingraham angles and and other lawyers and Iam disabled and that's another violation you violated me on and you rich [censored] owners of Facebook let [censored] drmocrats run their piss flaps against us for being a trump follower and s republican and uou do nothing to their accounts that's [censored] and against constitutional rights and we Americans will stand and fight you folks and shut you folks f do own for good not playing Iam a war vetran my email is hackthisflagsmf @yahoo.com and my pass word is Rick41967 and I want my restrictions taken off my account right now

Desired outcome: Take my restrictions off my Facebook account right now ASAP

Read full review of Facebook
Hide full review
ComplaintsBoard
I
6:55 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Posting a meme

I posted a meme on feb4 2021 that was humorous using a scene from 12 monkeys to poke fun at fauci and his absued covid claims. It was immediately censored by those double standard fb checkers who claimed it violated their community standards on nudity and sexual activity. Neither is present in the meme. I complained to their oversight board and checking back now they claim its 'hate speech. Yet users who really target others with hate speech are not censored. Their comments are left up inducing ridicule toward the user they wee aimed at.

Desired outcome: remove the 30 day ban. its excessive and erroneous.

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tim Loyd
US
Mar 25, 2021 10:09 am EDT

Facebook said I was bullying for calling someone a fool. So I have been locked out of my account for not following community standards. This time for 7 days and feel that this is not only ridiculous but excessive. Following the community standards are a joke. They change daily to whomever is in charge of reviewing these so called standards. There is no rhyme or reason. Just however someone at FB is feeling at that particular moment. I have been called so much worse, cussed out, insulted and threatened. I just blocked them or moved on. I am also seeing a lot of my post censored because they promote a conservatives view against the liberal view. There was one post that was 3 old and 3 months later, I get 3 days in Facebook jail. Why even allow someone to disagree with a Facebook decision. It is a rubber stamp punishment, even if Facebook states they got it wrong.

Facebook is changing not for the better. It is out of control and down the road you are going to regret the one-sided censorship of opinions, and the knocking of people off the platform because certain people don’t like the comments. Mark my words Mark. It might be time to sit down with your employees and have a heart to heart talk with them.

ComplaintsBoard
J
1:49 am EST

Facebook My relationship status

I cant change my relationship status on facebookbecause it always say there is an error changing it

Read full review of Facebook
Hide full review
ComplaintsBoard
T
12:49 pm EST

Facebook Huma-store

I ordered something from and advertisement on Facebook, they sent the wrong one. They won't refund me the money or exchange for the right on. There is no communication with them they won't answer email just a generic email as well as the phone. Why does Facebook let scam companies sell items that has several complaints? The company is Huma-store.com which several people complained. When tried contacted them they lied and said I didn't order from them, which clearly says I did. They are scammers.

Desired outcome: Refund or exchange for what I ordered

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dawnpawz
Florissant, Colorado, US
Feb 25, 2021 3:30 pm EST

Why is it that we can't call Facebook or contact them within reason? They have gotten too big and need to be broken down into several companies. They have too much power. Absolute power, corrupts absolutely!

ComplaintsBoard
M
3:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom It May Concern; About three weeks ago, Facebook disabled my account without any warning; and I have no idea why Facebook took my account and I'm not be able to log in. So I created another account and tried to contact with Facebook to find out why but Facebook keeps shutting me down. Facebook asked me to type in my phone number so they can send me...

Read full review of Facebook and 1 comment
ComplaintsBoard
R
12:28 pm EST

Facebook Violation of free of speech

I have made another complaint with pissed consumer and I want my restrictions off my Facebook account right now and Iam going to complain to states attorney's officce today to and to Bernie sanders and White House and judge Jeanine and Fox reporters tucker Carlson and other reporters to attack Facebook and shut down face book and other legal people not fooling get back to me ASAP Richard D antone

Desired outcome: Take my restrictions off my Facebook account right now ASAP

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
M
M
MP Sammy
Centreville, Virginia, US
Feb 01, 2021 3:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have the same issue here. Please let me know who can help since I feel the same way. My freedom of speech on FB has been violated and FB has no right to keep all my pictures and videos since those are my memories for years. If FB doesn't want me to use it anymore, it should let me log back in to get all my pictures and videos out since those are my memories.

ComplaintsBoard
R
10:15 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Free of speech

You folks have violated my free of speech and Iam going to contact states attorneys off and better bussines Bureal and pissed consumer complaint and congress Bernie sanders office and my lawyer and judge Jeanine and Fox News reporters and ticker Carlson to attack you folks and get you folks shut down for good and you folks better take my restrictions off my account ASAP if you don't want a bad name. And Iam pissed and you folks are in for a rude awakening thinking you are going to shut us Americans up think WRONG we will fight back democrats [censored] that own Facebook are in for a treat shutting me down for 30 days we will follow Donald trump platform lmao screw Facebook
Richard D antone

Desired outcome: Take my restrictions off for good Richard D antone

Read full review of Facebook
Hide full review
ComplaintsBoard
C
2:07 pm EST

Facebook Companies that sell products

Facebook allows fraudulent companies to advertise on their platform.

Check the web for complaints before you purchase. Most are overseas companies. If you purchase a product and it is not as advertised you will have to mail it back with tracking and the least it will cost is $60 via the post office. You can not apply to PayPal or your bank for a refund without returning it.

They are also soliciting pet training that is a scam.

Desired outcome: Warning to consumers.

Read full review of Facebook
Hide full review
ComplaintsBoard
R
11:14 pm EST

Facebook Violating free speech

You guys violating section 230 of free of speech is against constitutional rights and can't stop us Americans from standing up and fighting back and will contact states attorney and congress again s as no judge Jeanine and Fox News exporters to attack you guys and other legal people so take my restrictions down off my Facebook account and contacted White House to you guys are not above the law Richard D antone and you guys will never stop my free of speech [censored] democrats that run this site

Desired outcome: Take my restrictions down off my Facebook account

Read full review of Facebook
Hide full review
ComplaintsBoard
K
3:10 pm EST

Facebook Absence of a customer service team

I'm complaining about the fact that there is no customer service team on Facebook. I'm currently job searching and Facebook has been a great tool to search for nanny jobs through verified groups. I have been locked out of my Facebook account. I can change my password with my email on file but they have my old phone number therefore I'm not receiving the code for verification. I have reached out numerous times through the only way I can and I have not received an email or any kind of help.

Desired outcome: To be contacted by Facebook to resolve this issue

Read full review of Facebook
Hide full review

Facebook Reviews 0

Looks like Facebook has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
15720 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.