Facebook’s earns a 4.3-star rating from 7785 reviews, showing that the majority of social media users are very satisfied with platform experience.
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Absence of a customer service team
I'm complaining about the fact that there is no customer service team on Facebook. I'm currently job searching and Facebook has been a great tool to search for nanny jobs through verified groups. I have been locked out of my Facebook account. I can change my password with my email on file but they have my old phone number therefore I'm not receiving the code for verification. I have reached out numerous times through the only way I can and I have not received an email or any kind of help.
Desired outcome: To be contacted by Facebook to resolve this issue
Facebook Live
I am unable to use any external mic with my iPhone 11 when using FB live. I purchased a Shure and a Rode Go Wireless mic that plug into the Lightning Port on the iPhone. Neither work when doing Facebook Live.
I talked with Shure and Rode Go and they said it was an issue with Facebook that many people are angry with Facebook for making this change starting back in Nov 2020.
Getting banned & not being able to complain!
17/01/21
Japhy Ryder Facebook account:
https://www.facebook.com/xxZaZeNxx/
I have been banned for 7 days, FB gave me the option of complaining but when I attempted to, mysteriously an "Error" message came up!
This is what I wrote to them:
"If I call a man a "[censored]" because he is clearly without empathy, does that automatically lead to a 7 day ban?
Pretty quick response, don't you think?
If so then I apologise.
Not that it will make any difference, as it's clear that FB is targeting certain individuals, but I must stress that this is affecting my mental health as I suffer from severe depression!
I shall be contacting my remaining family & close friends via secure email regarding this matter.
If anything happens to me because of being isolated by this platform, there will be consequences!
You still have not responded to my last ban for posting something regarding racism, the original post STILL being online, no ban for them, huh?
Anyway, at most of the World have woken up to the facts about this platform.
Also, if you do not allow me to delete my photo albums (which I have previously reported & YET AGAIN been ignored!) before I leave this platform for good then expect legal action!"
you dont get first amendment rights with FB - they are allowed by democrats to do whatever they want. I was banned for 30 days for complaining to a twit about How he felt removing Lee's statue was just desserts for a traitor. It old him that with That attitude we would have killed all the germna, s italtian and japanese for fighting agaainst us in ww2 - THAT was 'hate speech' ! LOLL OMFG! time to make a fake account and get back online
I got banned for 3 days tried to email zuck@fb.com that is what I read it will not go through. I was reading about my new President Joe Biden, & this trump supporter was say bad things so I typed back to this trump supporter which he didn't like what I said & now I'm banned for 3 days what about the first Amendment rights. This is not the first time, I reported about Columbus how him & his men rapped & killed the American Indians, which you can read it in the history book @ Stockton State University, my daughter read it. So I typed the truth & get banned . For what I see is FB has a lot of trump supporters working their. At76 I've bee called a lot of names from trump supporters, but never turned them in its freedom of speech.
Policies
I cancelled my Facebook addount today after years of use.
Your actions to regulate access for political reasons is the root cause. When free speech is controlled by the media it is no longer free. I will be working
hard to convince my friends, family, and business contacts to boycott both Facebook and Twitter until your politically motivated policies stop.
Goodbye and best wishes.
Michael K. Jones
Desired outcome: Reevaluate your duty as an unbiased media provider.
Ashley12 store
As advertised on the FB website, I ordered a "buy 2, get one free" nativity set from Ashley12 store. It was advertised as of 16cm in height. It was ordered on Dec. 19, 2020 and received on Jan. 8, 2021. Not only did I not receive the 3rd "free set", it was grossly not as advertised upon receipt. The product was less than 2" in height and clearly a miniature set. This was not the product I thought I was ordering due to their false advertising. I have asked for return instructions and a full refund and am awaiting a response. They have a 30 day return policy. I would hope that FB will not allow this company to advertise on their website as this is clearly not as advertised.
Desired outcome: Full refund
Report fake account
Some imposter have kept my friends photo on her/his facebook profile.
He is sensing her photos with some nude contents across facebook on messenger.
I have already reported this. But facebook have ignore this issue.
Integrity of my friend is compromised.
https://www.facebook.com/profile.php?id=100061287863859
Fake account profile.
Please close this account.
Desired outcome: Close the fake account
Comment
If someone wants to comment about buying ammo you need to stiop blocking it.
Folding garden bench
I ordered an item that was advertised on fb (garden foldup bench). Paid through paypal.$32.98 on 12/04/2020. I never received the product. I rarely purchase from companies that advertise on fb, but because of covid/christmas I trusted this company. Its a scam and I hold fb responsible. I feel I am not able to receive my $back, but I do hold fb responsible.
Facebook, please do not allow these companies to scam the public.
Desired outcome: refund of my $ and remove this advertiser from you site..and advertisers like them
Anniecloth
The Pan Huiling company in China is operating their same deceit under the company title Anniecloth. I too found myself out of over $100 due to this wicked scam; and as well trusted them due to facebook allowing their advertisement.
Facebook, you need to track them as Pan Huiling and block them as well advertise to expose this lie. I cannot imagine the number of people cheated by them.
Account Access
I've been unable to access my account since March 2020. I've submitted multiple requests over the past few months with the information that was required such as Identification.
I received in response back in March saying that due to the coronavirus pandemic nobody was around to review my ID so it would take longer.
After submitting months on I've still not received a single response after multiple attempts to recover my account.
Desired outcome: Regain account access.
I've had similar frustration. I've had comments removed randomly. The comments removed were simple ones like comments over how beautiful a painting was. When I asked about one comment and why it was removed, Facebook put it back. I wasn't given any reason. I just saw it back? They are doing strange and downright criminal things, like using my credit card after demanding my drivers license to review my account, hours later my credit card was used erroneously all over the United States. The bank when asked how can this sort of thing happen? The banks first reply was: Facebook is the biggest offender! I was shocked. Then I remembered that I had just given my drivers lic to Facebook to resolve what they said was an issue with my account. They had been doing so many random and odd things to me since December of last year that I've had it with them. It's so frustrating.
Same here. They let me change a complete stranger's account password.
A client thats tries to scam you
narasimha narasimhappa, aka Ken Johnson, email [protected]@gmail.com, he tries to get close to you, and asks for $1000 bucks to "complete" his work, Hes is Dublin, Ireland right now, but his home Buffalo, New York. His phone is [protected]. I want you to throw him out, because hes a scammer! I was asked to send a gift card for 1000bucks to him. Hes a scammer, once a scammer, always a scammer!
I have given you all you need to get ahold of him, he answers his emails. Hes also google hangouts, where hes scamming again.I'm Nicole Pasley, and I want to hear what hes in for.
He scammed a bunch of money from people, this has got stop NOW!
Desired outcome: hes ineligible to be on facebook or google hangouts
Harassment by Facebook
I answered a post by another animal rights friend. I wrote stupid Africans . Meaning the governments that allow sport hunters to get permission to kill animals for trophy, not the people. Just like, "stupid Americans to burn their own flag!" my comment was a general statement about the countries in African allowing hunts for money and greed. There are over 10 African country that allow this slaughter of zoo type animals and endangered ones. I got restricted for what reason? I named no specific person, country, religion, race, or political group!
You wrote in a racist sounding way. What you should have wrote, "Those that go on sport hunt and trophy hunts in Africa are stupid for killing animals in such a way." What you wrote was racist. A computer can't read you mind or your heart intent.
Facebook is a waste of time and Friends don't respond to you on Facebook
Facebook is a waste of time, Because your old and new friends don't respond to you, because your friends they be on that Bull-S**t and they want you to type a message to them and They don't respond!!! Is money, jobs and college poisoning their mind!!! People be shot and killed on Facebook, That's the reason why I don't mess with Facebook!! Too much mess be...
Read full review of Facebook and 1 commentRestrictions
I shared a meme from another page. The page used a quote from a TV show, and I got multiple restrictions placed on my account for a month as a result. It was simply a Where's Waldo/Rick and Morty crossover meme with a Rick and Morty caption on it, Facebook said it violated their terms on dangerous organisations. Months ago when I shared it, it was apparently fine. Now when I'm close to getting my previous warning lifted it's not. I feel this is blatantly unfair and want it lifted, as well as any subsequent warnings, as I appealed it already and got knocked back.
Posts
I was put in FB Jail for 24 hours for a comment that I was supposed to have made. Instead I was hacked yet I have no recourse but to sit out 24 hours. This is not fair that I have no way to defend myself against these evil idiots! This is against the constitution of the United States but I guess zuckernuim or whatever his name is, is above that. Actually they are lower than a snakes belly!
Complaints and customer care
I was locked out of my Facebook account for alleged inappropriate posting (nefarious activity supposedly) and though I can now again access my personal page I am still unable to get into my facebook business page that had a direct access to my credit card set up through Paypal to pay for boosted ad posts for my business. I think someone has hacked my email and gained access to the facebook business page to direct money from my account to pay for ads or something like that. I am unable to get in to check the page but another admin on my page did and sent me the ad transactions that have been authorised and none of the following are there. On 07/07/2020 three transactions appeared in a row removing $200, $225 and $2OO Total of $625 from my Paypal to Facebook ads. I have not authorised these payments nor have they registered in my Facebook advertising account. I have been trying to reach FB for a response since July but no help there as they keep asking me for info and then telling me that I am under investigation for inappropriate posts and closing the case contact each time. After one of many attempts to report or contact Facebook I was alerted a few days ago that my account may have been compromised with no further information provided to explain. My bank who I rang on the 07/07 told me that it is not their problem and Paypal also contact 07/07 have said repeatedly hat I need to take it up with Facebook not them as it was an authorised payment to an authorised payee. This is causing me a great deal of stress as I was in the middle of a fundraising campaign. There seems to have been some suspicious activity on my website / email around 03/09/20 and I think someone is using an old email address of mine to gain access. I don't know what to do. I have changed all my passwords and cancelled Paypal methods to ensure no further payments can come out. I am unable to access my business page which has been a disaster for me. I put in a complaint with Australian Fair Trading and was advised that they have no jurisdiction under Australian Law and that Facebook responded with the usual blanket letter in response to my claim. I have also logged a claim with Australian Cyber crime agency with no outcome as yet.
Orwellian stuff of nightmares. How many small creative non profit businesses such as my own have been heralded through the gates of social media advertising marketing, then persecuted and expelled without any justice to the point of having to close a venture. I don't have the energy money, time or the expertise needed to fight this battle alone and feel outraged and violated.
Community standards decisions
Yesterday I was laughing at a post a friend put up. A video that took place in Rome, Italy, a young man dressed as an elf on a stripper type pole. It was funny, it literally took place in Rome, and I thought it was silly and said so. Evidently someone at FB thinks because I used the word "Italians" in the comment about the video in Italy, that I used hate speech. That is the most absurd and insulting thing I have ever heard.
So the screen shows 24 hour restriction on my account "if I agree to plead guilty of Hate Speech. I did not commit any such crime and should not be forced to plead guilty to something so awful.
I am not guilty and so I said I wanted to dispute it. Immediately the restriction went from 24 hours to 30 days.
Just because I wanted to defend myself from this charge, I am restricted for 30 days, no way to dispute or anything.
I see friends and family on FB, the pandemic, and now my holidays I will not be able to share to them or wish them happy holidays, nothing.
This is insane, charged are guilty & punished for defending myself.
Please help me?
I put a comment on a quiz trivia site I got 10/10 and posted a lighthearted comment '10 haha gotcha' Community Standard pulled me up today saying it went against their standards! It was a lighthearted comment. They also said i had TWO posts against me but NO IT WAS THE SAME POST. Would love an explanation ad to why! If this is 'inappropriate' why is swearing allowed?
good luck with this, I have been accused of hate speech when congratulating a well spoken speech by a doctor, also for sarcasm (not directed at anybody) and comedy, also taken out of context
Facebook in general
My account was recently banned from entering any text on pages. Was told that I went against community standards. No explanation was given to why io went against community standards. I think Facebook should be renamed the 3rd reich. As they also tried to burn and sensor information disgusting company. If I was to put graphic images of people and animals throats being cut or supported terrorism blm and antifa my comments conveniently wouldn't of gone against standards
Marketplace
I am using the latest version of Microsoft Edge, I have tried using other browsers and the same thing happens. I had my bank info on Facebook and Facebook removed it, When I try to link it up again Facebook will not allow it. The bank info was verified and in the system for a week or more and then when the first payment was supposed to go in Facebook arbitrarily removed the information and will not allow me to re enter it, All I have gotten until now is canned bot responses, so I will continue to send cases until this is resolved and Facebook sends me the money it owes me
Additionally Facebook keeps telling me to link an account when looking into my payment settings, my account is still listed there. Obviously a glitch with Facebook that needs to be fixed, I have contacted the FTC and filed complaints with the BBB. Facebook is scamming me out of money by promising to send payments to my bank and then not doing it. CS has been non existent, refusing to send me the money I am owed Facebook Marketplace is obviously a scam
Falsely accused
I was banned from FB due for posting who's the better R&B group Tony Tony Tony of Mint condition which floored me FB allowed me back 11/22/2020 and I post news articles and majority NFL sports and as of 11/23/2020 FB say I post sexual explicit content, which I DID NOT! Now I would like to know why am I being targeted and LIED on? And if it's a so call friend on my friend list that's out & out lying on me, I have the right to know so I can delete such a person that would make up such a horrible lye on me like that. FB should also show me exactly what was sexual about any Nfl post i posted 11/22/2020 and tell the NFL not to post on FB page, but do not LIE or blame me for something so sicking that i did not do. This twice FB has got it wrong with me
Facebook Reviews 0
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About Facebook
The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.
In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.
Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.
Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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Overview of Facebook complaint handling
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Facebook Contacts
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Facebook phone numbers+1 (650) 543-4800+1 (650) 543-4800Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
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Facebook address1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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Facebook social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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