Fantasea Resorts
Reviews and Complaints

I recently had a very unpleasant experience with Lisa's from Flagship associated with Boardwalk Resorts previously known as FantaSea. We want to cancel our timeshare, but Lisa denied my request without any explanation or addressing of my concerns. She simply told me that she couldn't cancel our timeshare. When I continued to ask questions, she refused to answer them and instead tried to rearrange payments. She even left me a voicemail later, threatening to send our account to collections if we didn't respond to her within an hour. You would think a company of this magnitude could afford to hire help who actually cared about their customers.

Unable to contact “customer care” to make a reservation. After calling three times and each time being on hold for more than 15 minutes, we get disconnected! And yet when we called two of the three resorts directly, the call was answered. Unfortunately, their response was we have to go through “customer care” to make a reservation using our timeshare. So apparently if you’re a paying customer for a reservation, there’s no problem getting through. If you want to use what you already paid for, it’s not happening! “Customer Care” is a huge misnomer!

I was contacted by some sleazy company in NH (JCS SWAIN ENT) saying that I won a raffle for 4 free plane tickets. The woman literally said "you won.." and referred to my "prize" (later the snotty manager kept insisting that I was never told that I WON anything...except that I was...
I entered to win a car, and instead Flagship sold my personal information to these scammers to get me into their resort to buy a timeshare.

I had a bad feeling about it and did some research. This JCS company is as shady as they can be. Soooo many complaints filed, yet they are still running the same scams. The manager at the marketing office was rude and condescending. I will NEVER stay with Fantasea again, and I am telling everyone i know about this scam

Same as everyone else, I got the call saying I won 4 round trip tickets and some other things that sounded great. Lady on the phone said I could fly anywhere in the world of my choosing for no min or max amount of time. At first I was super excited and could not believe that I won, but as the conversation continued she said I would not get an email until later because A LOT of people won. Red flag number 1. Second red flag- they were super unorganized. I kept asking probing questions like why'd the contest exist, and her response was that the tropicana hotel made 50 million dollar renovations and they were doing a promotion. I saw online that the Trop did indeed renovate the hotel but there was no mention made whatsoever of a contest. That to me is weird because who wouldn't market the contest as part of the hotel pitch? Biggest red flag of all was when I signed up at the mall it said NOTHING about a free trip. The sign said I was signing up for a $500 macy's gift card or a cash pay out. When I asked her why they didn't mention the trip she said that she doesn't know what they display because they go to so many different malls that they can't keep up with what's being displayed and where. HUH? after all those red flags I neglected to take her advice and book the hotel right away and I am RELIEVED to have done my research.

I have been trying to cancel my mortgage agreement since our first trip at Flagship. My husband and I were showed these newly renovated rooms, which were beautiful. We paid for the timeshare based on the fact that we would be placed in these renovated rooms when we book our week. Everytime we book our week, we are placed in old rooms. We have complained to Management, and nothing have been done. They say that the rooms are renovated, but the only thing that have been changed is the fridge and the microwave. The linen, the carpet, the old fixtures are still the same. This is not what we paid for, and Flagship lied about the renovated rooms. We are trying to sell this timeshare. The money we are paying, is surely not worth it.

I was contacted via phone by the Flagship Fantasea Resorts in Atlantic City to take a tour of their facilities and in exchange for my time, I get FOUR airline tickets, 2 nights stay at a hotel for a mini vacation, $25 dining card and $20 cash from a casino. I just took the tour this weekend which lasted 3 hours instead of 90 to 120 minutes because they drag their feet and bring over 4 additional people to talk to you.

The biggest fraud is the airline tickets. You have to book your hotel through the same travel agency that you get your "free" airline tickets from. The number of nights you have to stay at these relatively expensive hotels are 7 to 9 nights. So, if I fly from Newark to Honolulu, I have to stay 10 nights and the cheapest hotel is $269. You can find cheaper hotels for the same quality. I asked about this on the phone but they lied and said the required number of nights stay is 3 to 5 nights. So, don't be fooled now that I tell you.

I did get the $25 cash from Tropicano but don't know if the other 2 parts - $25 dining card and 2 nights are scams too. You have send it this and that to claim them so they put you through the ringer to get the "gifts".

I guess when it sounds too good to be true, it's indeed not true.