Summer Winds Resorts
Reviews and Complaints

What do you have to do to speak to someone, it used to be soooo easy and please tell me it is about Covid! all you have to do is hire more people but no just wait and wait and wait on hold I have never waited this long and still waiting. What are you waiting for there are lots of people looking for jobs but no lets just wait I am owner #89355 I would love to hear your response I love listening to excuses

Contract number 105553

3-bedroom in 2014 (Robert Cavar)
We were told that this resort (Stormy Point Village) was one of only a handful of elite resorts that had the status that Stormy Point Village had and that it was a really good investment due to the status. We were also told that by calling them we and/or our friends and family could go anyplace in the world we wanted for a rate of $399 a week. He (Robert Cavar) even showed us some photographs of himself and some famous celebrity aboard a boat owned by the celebrity at some beautiful tropical location and stated that the $399 program was how he did this. He also showed us brochures of New York City and told us we could even get there using this program by just calling them to book this. Told us the facilties could do this so that they could rent out rooms which would otherwise be vacant and they would rather rent them out and get the lower income rather than just letting them sit vacant. We were also basically promised that other timeshares we owned would sell within a 6-month period if listed with a company he (Robert Cavar) referred. "It may take up to 6 months; but within 6 months they should for sure sell" is what he said. Also told us if we were not going to use our week in any given year that we would be able to contact the resort and let them know and we would not have to pay any maintenance fees that year (Why pay if you won't use it he stated). Tried this and was told that there were only so many cases of this option available and the the available number had already been met). Also found out that the maintenance for that year would have to be paid in advance and the request for a refund needed to be done by mid January of the usage year. How would someone know that far in advance whether or not the unit would be used during the usage year? We never know if we won't be able to vacation until a later time if or when a situation may arise to prevent us being able to vacation. This was a very deceptive and misleading presentation since none of this was mentioned during the presentation. We were also told the presentation would last no more than 90 minutes and it actually lasted several hours.
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4-bedroom in 2017 (Steve McQuire)
During this presentation we were told that by using a 3-bedroom unit rather than the 4, we would Not Have To Pay Maintenance Fees Ever If We Did This. This was the reason we upgraded. A 3-bedroom would suffice, so if we owned the 4-bedroom and used a 3-bedroom we would Never have to pay maintenance fees we were told. We would be assured a vacation yearly for life without maintenance fees if less than a 4-bedroom unit was booked when we upgraded to said 4-bedroom unit. This sounded great to us. We then got hit with a Special Assessment Fee the next year which we were not made aware of as a possibility. We thought this was what the maintenance fees were for. So we were billed a Special Assessment Fee of $700 shortly after we upgraded to the 4-bedroom unit, expecting to have to pay No Fees if we used a smaller unit. They also agreed to take another property (Grandview Las Vegas) as a trade-in if we upgraded. He (Steve McQuire) also told us that the property value at Stormy Point would improve due to them soon beginning some enhancements to the dock area around the lake. We later found out that this was All Lies. The compliance officer (Floyd Elliot) asked us how we could possibly believe we would not have to pay maintenance fees since we always had to in the past. (Answer: Because Your Salesman - The Person Representing Your Company - Specifically Told Us This In The Presentation). He (Floyd Elliott) then said that he could not be responsible for everything the salesmen tell us. (Answer: It's called Honesty and Integrity - and Yes - your salesmen Should be held accountable for the things they Promise during the presentations. If not, this is Total "Fraudulant and Deceptive Practices" - and the contracts Should Not Be Binding. He (Floyd Elliott) then proceeded to state that we would be able to request a refund of maintenance fees if the unit was not going to be used during the usage year - the same as was available for the 3-bedroom unit. Big Difference between requesting a refund of maintenance on a week not being used and Using the Week Without Having a Maintenance Fee Due.
We were also again told the presentation would last no more than 90 minutes and it actually lasted several hours.

LIES AND DECEPTION DURING BOTH PRESENTATIONS. WE WANT THIS CONTRACT CANCELLED AND OUR MONEY REFUNDED.

They send brochures of the David Wall-E resort they talk about the David Wally resort and tell you you're going to enjoy your stay and all the amenities they take your money and tell you they will send you your reservation number along with the pamphlet of the David Valley resort and everything you're going to be enjoying . And when you call to make a reservation they tell you oh it's for hotels around the area not actually have a David Wally resort some of the places are 10 minute drive! And when you call to request a refund that you will not be going because that is not what you signed up for or was told that you would be getting your told is your problem ! Return phone calls from supervisors they say they've given messages to . So if they want to keep my money I will show up at one of those darn hotel then I'll make sure everybody knows about the big scam that's being ran and the terrible customer service- as I sit in on their wonderful attempted timeshare sell I will also stand up and give my own story of my experience at the same time- and gladly reclaim atleast $100 of my money back!

On the first of May 2017, after touring their sleazy timeshares, my wife and I were solicited to join their Travel Club. We joined and then called the next day to rescind our membership and contract as there was no way it would work for us for health and financial reasons. The salesman I talked to said we had 3 days to cancel and should wait for membership materials to arrive before we cancelled. Realizing it would be more than 3 days before I would have received the material (actually it was more than 3 weeks), we sent a certified letter rescinding our membership May 2, 2017. When no charges were made on my card over the preceding months, we thought our business with Summer Winds was finished. Then 5 months later Warren Hall from Summer Winds calls and informs us that they're back in business and we are members of a bogus travel club that we've never used, never will use, and never intended to use. We through out their "materials" months ago. If your going to Branson, do yourself a favor and stay away.

Ok, so I've never purchased a timeshare from here or any other company & therefore have nothing to say about that, but I am going to make a complaint about one of their sales reps whom I encountered way back in 2017. While @ an exhibition, we had sex & I performed oral acts upon him DURING company time. I was also 17, so this is illegal in my state

I purchased this vacation package based on false promises and lies about our present timeshare ownership, Bluegreen. I was told if you weren't going to use your week you paid $99 only but we found out you had to pay the whole $590 and if and when they rented your week you got some of the money back.

Then on BlueGreen we were told they were self-insured, which they are not, and that a hurricane could wipe them out, and that assessments would be very, very, high, not true, the maintenance program has a built in factor to account for hurricanes, etc.,

I want to void this contract as I have since found out it was based on lies, lies, lies, and this can not be allowed to continue.

My husband was assaulted! Please share! This has got to stop!#stormypoint #summerwindsresort #workplaceviolence #letsstopthisfromhappening #now
After my husbands retirement from a corporate job he held for over 24 years, he decided to get a part time job for something to do. He went to work for stormy point village summerwinds resort services llcselling time share. He worked there for approximately a month or two. On june 7th 2016 this story begins. As my husband was with elderly clients with a disabled child, he was trying to get management to assist the clients. The people were told they would be there for 90 minutes. Four hours later the clients had to leave, as the disabled child had to eat and had missed her meal. Management there was basically inattentive to the clients needs. So my husband helped them out, telling management they would not be buying. There was no scene made, my husband was firm but only concerned about this disabled child. After the people left toby pennington cussed my husband out, fired him and was not going to let him clock out! My husband was firm in saying he was going to clock out, toby grabbed my husband by the jacket and proceeded to tell him he was not clocking out, my husband brushed his hands away and told toby not to put his hands on him! A man named luke grabbed my husband from behind, put him in a chokehold and proceeded to choke him out, near unconscious, a man named charlie stepped forth and peeled luke's hold off my husband, yelling at luke, you're going to kill him. 911 was called, the ambulance came, and these lying time share, job hopping people lied about it all! Luke claimed self defense? My husband touched no one and he was in the hospital?!Even the city of branson police department let this man walk! While my husband was in the hospital and the others went about their day?!?! My husband had been employed at the same reputable company ecolab for over 24 years without any problems, he was the number one sales manager in north america and this time share company assumes this treatment of employees is okay? Check out their star ratings. You'll get an idea of the kind of people that work there, their ethics and moral code! See you in court! #summerwinds #stormypoint

 I used our family's timeshare to book a condo on the beach. When I say on the beach I mean I wanted to walk down stairs and be on the beach. In fact that is what I told the man who booked my condo. He asked if I wanted an my balcony to have an ocean view. I stated that I didn't care if it was ocean view, I simply wanted to walk down that airs and be on the beach, I have a 2 yo with me.

I arrived to the very last building, one of the last rooms in the building.

So I called SummerWinds, Sunday night emergency, and the lady was real nice said that she'd try to move me in the morning. Well, that didn't happen.

So I called and spoke to another man, Floyd Elliot, who a tried to belittle me for calling a week before, which I politely explained that if the man could accommodate what I wanted he could have told me that . I could have found something on my own.

Then he asked how far I had to walk, I explained that wasn't the point, the point was it wasn't what I asked for, and he laughed!

Laughed! To which I responded "I'm glad this is humorous to you, because having a 2 yo with you dragging all the stuff is what I was trying to avoid."

I then stated that since I was paying for something that I didn't want, I should let the BBB know, his reply was priceless! "Tell your parents to do it since you don't own the timeshare!"

What! Who in customer service says this?

My wife and I have tried calling several times in regards to canceling our Timeshare with Summer Winds! We are extremely unhappy with the service that we have received and were lied to during our presentation! We were told that we would be able to use the "get away" anytime for $199.00 and $299.00 for any trip within 60 days. This is not the case at all! I would like you to release us from our current contract at once! We are disgusted with your lack there of service and poor quality customer experience. I have sent two letters with no reply. I am willing to go to the MO Senate office and seek alternative actions if I need to but I am trying to be as civil as I can at this point! We do not want to use or work with Summer Winds ever again! We were lied to by our sales Representative multiple times as to how your system works and how we would be able to vacation anywhere we want for $199 or $299 within 60 days. You know and I know that this is not the case. Please let me know when you would like to discuss this further but until then please cancel our agreement as everything that we were promised was a lie!

Accepted an invitation to Stormy Point in Branson by Summer Winds Resorts. Did the presentation which took over 2.5 hours which was no big deal. Our salesman was pleasant, mildly pressuring, but not pushy. We bought into a program. It really seemed like a good deal. Got to thinking about it and starting researching on the internet. Found lots of negative comments and issues with this company. Met with our salesman, Brian, for breakfast at Shoney’s and told him of our concerns and we wanted out of the contract. He tried to explain away the negative comments but couldn’t really defend against the comments. He told us to be at the Preview office after 1030 to cancel. We arrived at 1025 and were taken straight back. A tall man who never identified himself said, “where are your request for cancellation letters?” I said, “I know nothing about this and Brian just told us to be at the office at 1030. He said, “I have to have a letter?” I asked, “do you have a request for cancellation form?” He said, “No.” He said, “just write it on a sheet of paper.” I asked, “do you have a piece of paper we could use?” He said, “I do not have a piece of paper.” We took a piece of paper out of the scratch pad that was in the binder they gave us and wrote a request to cancel contract on it. He then said, “I need both of your drivers licenses and the credit card you put the deposit on.” He returned a few minutes later with a receipt crediting my credit card for the amount of the deposit. I signed it and he gave me a copy. He then said, “follow me.” He escorted us to the door and opened it. I felt like we were figuratively getting a kick in the butt out the door. I told him that he was the rudest business man I had ever dealt with. He said, “Have a nice day” and shut the door behind me. The day before everyone was friendly and personable. After we said no, it was like we were the enemy. Glad I read reviews and I would not buy from them just because of the attitude shown towards us. The obnoxious man’s name was Todd Smith. The only reason I know that is that his signature was on our copy of our request for cancellation letter. Buyer beware. Please read and research for yourselves. Good luck. You have 5 days to cancel a ‘timeshare’ contract according to the Missouri Attorney General. They are also supposed to give you a boldfaced document explaining you have the right to cancel. They did not provide us with document but didn’t find out till later that it was required. http://ago.mo.gov/divisions/consumer/consumer-topics/vacation-timeshares Check out: http://www.redweek.com/forums/search?query=summer+winds&forum_id=all&search_by=posts&submit=Go http://www.bbb.org/search/?type=name&input=summerwind&location=Branson%2C+MO&tobid=&filter=business&source=bbbse&default-source=bbbad&radius=&country=USA%2CCAN&language=en&codeType=YPPA http://www.complaintsboard.com/?search=summerwinds

On December 21, 2015 I received a call from the Summer Winds Resort that I allegedly purchased a package for a time share rental. She shared that on March 13, 2013 my credit card had been charged $199. I shared I had never heard or authorized any such transactions. She basically said I was lying. I requested to speak with someone else, I spoke with Christian, the supervisor of telemarketing. He was rude and accusatory about this transaction. I shared that I wanted to file for a refund and there must have been a mistake or fraud. After many insults from him I asked to speak with a corporate employee. I spoke to Jason Alonzo of 405 Country Trace, Branson, MO 65616 and phone number of 417.336.3080. He shared that I had indeed bought a timeshare, even though I am claiming I had nothing to do with this transaction nor did I authorize it. After many other negative things about me, I requested a conversation with someone from corporate. He gave me the name of Pat Joyce, the founder. He said he would never talk with me, but good luck. This is a scam of a business and I would like to be refunded any monies I paid, even in the event of fraud. Also, a written apology from the way I was treated.

Warning! Do not buy into summerwinds resorts! We have been owners of david walleys 1862 since 2001. As of 2011, summerwinds purchased the grounds and restaurant at david walleys. Summerwinds built 2 model cabins on the site. During a presentation on august 7, 2012, we were told by the sales rep and the sales manager on site that the models are to show us the new project across the road. They showed us plans to build several cabins with a walk through tunnel under the road. The cabins will provide all the amenities like the 4 main resort units. The mineral hot springs spa will be reconstructed and will have a & lsquo;natural rock’ design. So we upgraded by paying an additional $7, 484.00.
As of april 18, 2015, at the homeowners/summerwinds meeting; we were told by the summerwinds’ chief compliance officer that they have no intention to build any cabins across the road. The mineral hot springs spas will not be reconstructed because there are appraisal fees of $850k.In our original contracts we were given spa memberships which include us and our entire family. So the cco told all of us that our contracts will be reviewed. They will only allow spa memberships to those on the deed. So then our family cannot use the mineral hot springs/spa as according to our contract. This means they will pay a daily fee of $35!
Upon learning these things we have requested our upgrade monies be returned to us and our contract be restored to the original status. First we were told by the on-site sales manager they would do that; it would take a couple weeks. When we contacted that same person three weeks later he denied ever having said that and he said he doesn’t even have the authority to do that. Then told us the cco would call us in regard to this matter. This never happened. On our next call he told us a refund would not be issued. After that he would only refer us to the corporate office.
Summerwinds at david walleys 1862 are presently giving presentations and telling potential buys that the cabins across the road will be built, the spa will be reconstructed, and the spa memberships for the family will be part of the contract! In a public notice the douglas county planning department states that summerwinds permits from 2011 have expired and there is no applications for any future projects on the grounds of david walleys 1862.

This complaint is to address the fraudulent practices, high-pressure
sales tactics a lack of commitment for the representatives of Summer Winds/Stormy
Point and Vacation Services International.
Their deceptive ploys used in selling timeshares in order to increase
their sales and pocketbooks, falsely represent the company.

Rod Heil, made misleading, intimidating, and false
statements during what was to be a short, perhaps 30 minute meeting to review
our current ownership. However, this
meeting resulted in more than 3 hours of our time. At the beginning of the meeting, Mr. Heil
advised us that he was on his way out the door for the end of his workday but
would take a few minutes to review things with us. The appointment was made and he did not want
us to feel as though we wasted our time making the appointment. This
should have been our first clue that this was not going to go well for us.

During this meeting Mr. Heil repeatedly reminded us of
the advantage of ownership was the low
maintenance fees. Which he offered to
waive for 2 years if we would upgrade our existing contract. Mr. Heil agreed this was written into the
contract and that we should not bother to read all the print of the contract
since the evening was getting late and he knew we wanted to be on our way. Not to mention he had plans for the evening
and wanted to be able to get on with those also, reminding us it was his good
will that he stayed as long as he had.
(Come to find out this was written into the contract, however the
verbiage used forced us to lose the use of the facility for 2014 while still
paying for the use, and only waiving the fees for 2015. )

Rod Heil & Tony Hughes at Stormy Point Village provided deceiving
false information regarding how they would “resale” an existing timeshare for
us. They advised it would take all of 6
months for the sell to be completed and for those funds to be transferred to
any outstanding balance on our account.
This would be without complications to us due to our current standing of
VIP members. Rod Heil repeatedly
assured us this would not be an issue as timeshares were desirable and the need
far exceeded the availability to the public.
We were not to worry about making the decision & to allow him to
take over the details of the transaction with the assistance of Tony
Hughes. Mr. Hughes mentioned, “Mr. Heil
is correct in his statement. Rest assure that Mr. Heil would stand by his
agreement.”

Mr. Heil and Mr. Hughes advised us that Mr. Magee would be
responsible for selling the unit. They
contacted him at the time to discuss the matter. It was Mr. Magee who quoted the selling price
of $23K to 24K for the unit. The only
cost to us would be for the $199.00 listing fee. Which in this desirable market would be only
a small cost, considering the market place was in need of listing such as the
one we had to offer. Again all 3 men
assured us of the expertise Mr. Magee had in selling properties in the area and
how quickly the transaction would take place.
All we had to do was give him a matter of a short 6 months, no
more. However we would probably see a
return much sooner. During this
conversation we repeated stated we could not upgrade current contract
without selling of the other unit.

Mr. Heil stated unless we upgraded our timeshare we would
not have access to the new accommodations being created in Stormy Point. This
was due to the addition of the new swimming play area. Our current timeshare did not include any
additions made to the premises today or in the future. The only way to have use of this area would
be to have them prior to signing contract, which meant reinvesting into a
larger unit. Otherwise, we had no option
as we were already in a 3-bedroom unit.
We explained to him that a 4-bedroom unit was too large for our needs
and with health issues; we could not use an multi-level unit. Even with family visiting us during our stay,
we would not need a 4 bedroom. Mr. Heil
insisted if we wanted our grandchildren to be able to “enjoy” these exciting
and fun filled privileges this is what would be necessary. “Do you really want to deprive them of having
fun?” (Not a nice thing to say to grandparents who want to get the most out of
each visit with their grandchildren.) We asked him why our current ownership
would not allow them to use these facilities and he stated privileges come with
reinvestment or new investments only.
Stating this was a confirmed fact by his supervisors. He stated our grandchildren could watch
others enjoy the area once completed from a distance.

Several attempts to contact Mr. Heil were made via text
message and phone questioning the sale of our other timeshare as he
agreed. He acted as though we had done
something incorrectly by not understanding that he would not be the one making
the sale. However, stated he would contact Mr. Hughes and not worry this
timeshare would be sold within the 6 months.
We finally received a call several weeks later, stating that the title
search was not completed and they were unable to market it until this would be
completed. Again, Mr. Heil told us not
to worry he could guarantee the sale of the time-share would be completed in 6
months. (Please note we have saved
his many texts to us.)

We have since learned that Mr. Magee does not sell units or
advertise for the selling of these units.
He is simply an intermediary in the ploy to “finance” the pockets those
involved in this gimmick. Upon
contacting him to discuss the matter, he was rude and unwilling to offer any
form of explanation or assistance except to provide us with another phone
number to contact, [protected]. We
contacted [protected] regarding the listing to be ridiculed by the
representative. After looking up said
listing, he laughed & mockingly told us he could not believe how foolish we
were to think we could get this price.
The asking price was well over $7K more than current selling prices, not
to mention it would be illegal to sell the unit. We were referred to [protected] Campbell Law
Firm to discuss why. It has since been
confirmed the unit Mr. Heil, Mr. Hughes & Mr. Magee agreed to sell for us cannot
be to be marketed or sold. Due to foreclosure and bankruptcy, ownership interests
no longer exist. Further clarification
of how these men mislead & lied to us.

Contacts to Summer Winds repeatedly offer no assistance.
Only being told to leave a message & we will be contacted. Even requesting someone in “charge” brings no
response. I was told to mail in my
issues & paperwork, for review. The
result: the person handling the matter was no longer at the company and I would
need to begin again. I have, however no resolution or contact has been made.

I and my wife decided to buy cottage and the company Summerwinds Travel and Cruise offered different variants. We paid about $2, 000 as the deposit payment, but the agent stopped to answer to our emails. We have no idea what to do now, because we need money back, but he kept silence. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

I bought a timeshare from Summer Winds Travel and Cruise and according to our deal I was able to visit it every 2 years for a month. Overall it was a very appealing order but thing is that we arrived there for a first time it was completely different from the photos we were shown. I was forced to stay there with my family but above mentioned company refused us even in partial refund...

Buyers Beware at Summerwinds Resort in Branson, Mo
We attended a sales presentation at Summerwinds Resort in Branson, Mo and received a booklet with resort information that was not correct. Our salesman Danny Austin focused on this resort because we told him the area was our favorite place to vacation. We made our purchase based on this information. We went home and read over everything to make sure we understood it. We called Summerwinds two days later to go over everything and spoke with Danny Austin and Floyd Elliott. They assured us everything we understood about the resort and program was correct.
The first time we tried to make a reservation at the resort we knew there was a problem. It was the off season at the resort and there was no availability. Summerwinds told us we didn't understand the program and they gave us a lot of other options to stay outside the area. We contacted the resort to find out what was going on. The resort had 32 owners. The booklet we received stated the resort has 51 or more units participating and available for occupancy. The resort does not participate in the program and hasn't for the past six years, the time the current timeshare coordinator has been there. Danny Austin is one of the top salesmen at Summerwinds and has been there 13 years. He misled us and deceived us to get a sale.
Summerwinds has a rating of F on a scale of A+ to F with the abetter Business Bureau. The sales presentation will be a today only offer because they don't want you researching their company. We have been dealing with this for almost two years and hopefully we can save someone else from going through our nightmare. We know there are a lot of people out there like us and We wouuld like to get a class action suit going. Please contact us. Buyers Beware!

I am tired of Summer Winds Resort Services scams. I was their member 2 years ago. Since that time I am trying to cancel this membership and it seems impossible. They don’t answer calls and emails, however when comes time for annual charges they appear and take money.

Myself & cousin purchased a vacation ownership at Stormy Point on October 20.2011. He paid 750.00 and I paid 750.00 that was a total for our down payment, He lives in Missouri I live in Texas, he paid with his credit card, I paid with a personal check..Within a day and a half, we had learned alittle more about how it would work, that were not made clear until we revisited with one of the contract closers with some very direct questions for him to answer, to find out what we were concerned about was exactly something we didnt want. so we opted out ..We were told the credt card would be refunded and my check would be returned. All we needed to do was return the binder on the property and give them a written letter that we were canceling.I even went and prepared it and sent if certified mail..It was confirmed we had canceled..He is credit card was refunded soon after, I have never recieved my check, 3 wks later it was cashed, I should have put a stop payment on the check, they assured me I would receive it.. they have never issued me a new check.I have called to get the run around it is being refunded.I received the other day from my relative in Missouri that purchased it with me. He received a check Feb 15, 2012 issued to him & me with us both sharing his last name as if we are married. which is no good...Iam to the point of furious...it has been over 4 months and it still is not refunded.when I called today about it the first lady I spoke to was very sincereand truely wanted to help me .she transferred me to contracts to someone called Megan.and she did nothing but be very short with me saying she doesnt issue checks, she didnt do it, she had no concern about it being 4 months, she acted like it had only been 2 or 3 wks, she said the both of us only gave them 1 address .I assured her I had the paperwork in front of me.My name was clearly stated along with address on it ..including on my check, , she repeated it only had one 1 address. I stated then someone entered into your system wrong, and I ask her so your telling me as well that my name was written down by me with my first name in front of his last name.because the check was also in his & my first name sharing his last name.she at that point when she couldnt blame it anywhere else, she said listen do u want me to help you or not.I replied absolutely not.I wish to talk to someone else or the supervisor..she said no problem..then hung up on me..she had my # and never called me back ..Never once in the beginning of the conversation appoligized.in the middle of the conversation or at the end of the conversation..It was as if we had made all the mistakes that is why I hadnt received my check. The contract had us down as co owners very clearly his name and address on one side, my name and address on the other.in 2 different towns and states and certainly with 2 different names.not to mention all the information on my check..Oh wait I forgot thy didnt have my check on hand when the check was issued they cashed it the 1st of November 2011..It is completely out of line to not appoligize at the very least ..If you work for a company you have to accept wrong doing as a whole..especially if the proof is in front of you..but no she refused..I have contacted the supervisors voice mail...

I receive calls from this company constantly. I have asked to be removed from their call lists but continue to get calls. They call all hours of the day and night and I cannot manage to make them cease. I am hoping this is the next step.