Fantastic Furniture’s earns a 1.0-star rating from 47 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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Terrible service.
I ordered an entertainment unit and asked for delivery. I found out at the delivery time that their crew didn't unbox it and put into final location. They explained that it was their policy which I wasn't aware when ordered. Anyway after talking via the phone with one of their staff, I explained my point that having unboxing and not put the unit into final location would be useless for me because I couldn't do it myself. We were agreed to proceed with refund. However, when I showed up at the store I was refunded only the unit but not the delivery charge. They blamed it on me that the delivery happened even though it were agreed for the refund. This is bait and switch. Firstly I wasn't clearly informed about the delivery. Secondly I was tricked about the refund even it was agreed on phone, but it was nothing mentioned about the "catch you" on delivery charge until I was tricked to showed up at store. This is a deceptive practice. Untrustworthy store.
Havana bed and dresser
Hi, this makes me sick that I have to write about something negative. I've been a fantastic furnisher costumer for over 10yrs now but unfortunately I'm really unhappy with my purchase I made just before Christmas 2019. I spent $2000 and as I'm struggling for money as it is $2000 is a lot of money that has gone to waste. I want to try to stay positive but...
Staff not answering store called 30 minutes before store closes
Today (22/02/2020) I tried to call the Logan store 4 times between 4.29pm and 4.33pm and each time the phone call was ignored, or hung up on. The store however doesn't actually close until 5pm, whist I understand they wanted to close this was my only opportunity to call as I have been at work since 9am and wasn't able to call during the day. All I wa...
modular sofa
Hi I purchased a sofa and it does not fit together correctly I am happy to send pictures as it's difficult to explain. There is a piece missing In The mechanism that stops the 3 centre pieces from moving, one piece is not fixed into place on one side due to this. The Velcro on this piece is also the same on both sections so we cannot stick the material...
Read full review of Fantastic Furniturewatson modular chaise 6 str recliner laf charcoal
We bought this above lounge suite from fantastic furniture, nunawading. We are not happy with the comfort and wished we didn't buy the lounge. We felt we were stuck.. Even looked at selling it.. Then I thought about a money back guarantee. We looked at the website and see there is a 60 day money back guarantee.. We hated it from the start.. But didn't...
Read full review of Fantastic FurnitureCouch
In order online and delivery was 1-2 weeks
Three weeks later no couch and it's not even on for delivery
I do t want a refund I want the couch in the timeframe promised as now I have no couch and a 40th birthday here people have to sit on the floor.
No one can help me. Store level are palming off and this lady Kim 0407885 984 is not answering her phone.
I came in to do a refund and the customer service was absurd. He name was Shanan S and gave attitude the whole time and I asked her questions and was ignored.
Ordered a Miami sofa on the 7/12/2022 and was told itll take maximum of 9 weeks for it to be made and delivered. Its now 12 weeks in and just only found out it wont be here for another 6+ weeks as {excuses and more B-[censored]} why its delayed. Was never told or informed about any delays or what the ACTUAL FK is going on.
Fantastic Furniture Reviews 0
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Overview of Fantastic Furniture complaint handling
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Fantastic Furniture Contacts
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Fantastic Furniture phone numbers+61 287 172 600+61 287 172 600Click up if you have successfully reached Fantastic Furniture by calling +61 287 172 600 phone number 5 5 users reported that they have successfully reached Fantastic Furniture by calling +61 287 172 600 phone number Click down if you have unsuccessfully reached Fantastic Furniture by calling +61 287 172 600 phone number 0 0 users reported that they have UNsuccessfully reached Fantastic Furniture by calling +61 287 172 600 phone number
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Fantastic Furniture emailscustomercare@fantasticfurniture.com.au100%Confidence score: 100%Supporttotoandtarachairs@fantasticfurniture.com.au98%Confidence score: 98%
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Fantastic Furniture address62 Hume Highway Chullora, Greenacre, New South Wales, 2190, Australia
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Fantastic Furniture social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 19, 2024
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