FareDepot
Reviews and Complaints

Stay away! Worst experience ever with a travel company. Purchased a ticket 6 months ahead of time only to show up to the airport with no record of my ticket. Called FareDepot.com and they said they cancelled my reservation (first I had heard of it) because they tried to send me an (singular) email that I NEVER received. No other contact was attempted and it left me stranded. Finally was able to secure a ticket for an extra $1000 and a day delay in my travel. Spent the night on the floor of the airport. Swell.

When talking to them (guy was hard to understand with a thick Indian accent) he was useless. I asked to speak to his supervisor and was told he was "in a meeting and would call me back." I will give you one guess how that worked out.

I would give them 0 stars if I could.
Stay away!

Stay Away from this Travel Agency. Bad customer service .

on April 24 2016 i purchase a flight ticket to natal Brazil on line from FAREDepot.COM, on the amount of $587.71, at the day of the flight, august 13 2016 at checking baggage and ticket counter i got a surprised information that my plane ticket was cancel, . after calling over 3 hours back and forward the airline main office and the travel agency, no one can't give me an explanation why my flight was cancel, i lost the flight, them. i was told i will get full refund, but never happen. I'm about to file a dispute in small claims court, against faredepot.com, stay away they are scam

This company is ###. Do not ever even try it.
I used to book my friend visa account to buy ticket. It took 5 days to find out that his TD bank visa account charges 3 times by 1070$ each
They requests initially provide them signed form with account information and address on it.
We figure out that they sold out all his personal information to somebody else from Germany.
Be aware of this scammers. They wiere never accepted it is their false and they leaked all private information. Be aware of faredepot new scam

My flight was cancelled by the airlines who agreed to give a refund on the whole ticket but Faredepot still hasn't given me my money back! They owe me $4644 and are refusing to pay me back. Their excuse is that the airlines hasn't agreed to pay them back which a complete lie. I didn't use any part of my ticket and I don't have my money back yet. When I call them they don't answer as they know my number. If I call from a different number they answer because they don't know that it's me. Unacceptable customer service – I’ve called them about 30 times to resolve this issue. The company is a fraud because they steal your money. I will continue to report them until I get my money back! Please save your hard earned money and don't use this company.

My experience with FareDepot has been full of frustration and I am still super frustrated. The airline I purchased my tickets from went bankrupt and I reached out to FareDepot, since the airline agent told me I needed to request the refund through the third party airfare seller, which was FareDepot. So, I did.

I called their general customer service number several times and no one picked up the phone. I decided to send an email to their sales department. The very first email from them made me doubt their professionalism because it was full of grammar mistakes, such as wrong punctuation, different fonts all over the place, and wrong word order in their sentences. I had a feeling that it was not a real person on the other end, but a robot. Another weird thing about their email communication is that they keep putting the same "Thank you for booking with FareDepot.com. We look forward to assisting you" statement in the beginning of each email as if they take pride in what they do, but they have not been of any help/assistance so far!

My initial set of emails with the refund request went out in the beginning of November, in fact, on November 3rd, 2015. Here is what they said (verbatim): "Your ticket status is showning refunded money will be back on your credit card in you up coming statements, " I waited for a whole month and emailed them again in the beginning of December, saying I never received the refund. They kept saying again that the money had already been refunded. I asked them a simple question about what the refund transaction date was according to their records, and I was amazed how much they tried to avoid answering this question by changing the topic.I intentionally kept asking what the date was of the refund if it had been already processed and I never received the response.I called my bank and they said there was no pending transaction either.

Then, I had to call them again today, December 2nd, 2015, and guess what, a lady with a heavy accent picked up the phone! She said she would check on my refund. It seemed like she was full of hesitation and had no idea what she was communicating to me because she could not answer any of my questions. It took her literally an hour since she kept putting me on hold every 10 minutes and all in vain. Finally, she stated that my refund had NOT been processed yet (wow) and that she would check why. That pretty much means that all 7 previous emails from FareDepot were not providing accurate information.

This is very sad and disappointing and I am not sure if I will be able to see my money, BUT what I know for sure, I will not give up and go till the end to resolve this issue with FareDepot. I have a couple of plans in my mind how I can get my refund back, hopefully I will not have to go that route.

i wished i did the review research before buying the ticket with them! faredepot is a scam! i had 2 booking with them. once u book, they will say the fare is raised, so they will make u accept the fare or u dont get ur refund (penalty), so i accepted the fare they offered, and later on i found out the fare is cheaper than what they offered me. (bcz the transaction on my creditcard account billed by the airline company is shown cheaper). this being said, they got me with 100$ more (booked initially 2215$, new offer by faredepot 2426$, billed by airlaine 2326$ ), and my husband 120$ (faredepot 1300$ bill by airline 1180$)
on top of this, it took me 2 days no stopping phone calls with them, bcuz they dont give me confirmation or somewhat, i have to call to make sure whether me or my husband's ticket is okay or not. Once they said my credit card got declined, so i dont get to book, and i will be charged with penalty if i cancelled everything! then u want to book, they will say the fare is raised. without saying they put me ALWAYS on hold, and come up with more excuses and different offer. (Me: u just offer me a such fare before u put me on hold, now u r saying something completely different! Faredepot: i know, but thats the way it is! i can no longer offert u this!) . if this is not a scam, what is ths?! i dont know what kind of human being owns this company. ill say GO TO HELL! this is my first time purchasing ticket online, i learned my lesson! i hope i can save anyone who would want to book with this company!

Reference : Flight Reservation - OJJAJI
This is a fraud company which attracts you showing cheap prices and traps you if by any chance you need to reschedule your trip. Worst experience which made me decide never to go with these less known greedy sites (with zero customer ethics) even if they offer lower prices.

On Aug 4th 2014, I purchased two air tickets in Etihad airlines through faredepot for me and my wife to fly from LA to Trivandrum and back. The journey was planned on December and due to some unforeseen events, I had to postpone the trip by a week. I approached Faredepot first to get this rescheduled, but they quoted a change fee+ penalty that was more that a fresh ticket's to-and-fro flight charges available for Etihad at the same time. This was completely unacceptable to me and I checked with them what would be my refund if I cancel the tickets. They informed that I would have zero refund if I cancel this ! They were mentioning that the money has gone to Etihad and not to them and to contact Etihad for any refund request. When I called up Etihad, they told that since I booked through faredepot, they are helpless and I have to go through faredepot to get any refund.

Whole of Nov 2014, I have been in discussion with their customer service to figure out a solution. Two instances worth mentioning here. At one point, I asked the customer care rep to escalate the call and place me in call with a customer service manager. He was reluctant. I told that I am not going to disconnect the call unless I get to speak with a higher official. They muted my line and I was on hold for 20 mins and finally they disconnected the call. Initially when I asked them if they could change just one person's departure date, they told that it is not possible. But after two weeks when I was getting frustrated (and by that time the ticket cost got higher) they told that they can do it and denied it completely that they told it the other way initially.

Their excuse is that the contract is between the payer and airlines and they cannot do much on this. This is when, you find plenty of local agents who helps the customer during unforeseen changes/delays. I lost almost $1500 with them and I am hell ashamed to have been fooled by them.

DON'T USE FARE DEPOT. IT'S BASICALLY A SCAM.

They lure you in with low prices and actually get you to buy cheap tickets which then don't exist. Next they scam you for more money after your original fare "expires".

It's simply a scam.

Non-existent customer service also. DON'T USE!