Fazoli's
Reviews and Complaints

My husband didn't get meat sauce with his spaghetti. It just had tomato sauce along with bread stick on top & now soaked in sauce. I did not have not 1 piece of chicken in my pasta white sauce. I even tod the waitress I wanted like the picture on the wall including chicken & all. We ordered more bread sticks & waited 15 minutes & finally went to the counter to get them ourself. There were numerous dirty tables with dirty dishes, cups, silverware, with no one cleaning them off. Stood at the counter for 10 minutes until I finally said excuse me" could I get a refill on tea. You would have thought I had asked for a million dollars with the look I got. The 2 waitresses just standing & talking . It was obvious there was no manager on duty.

I came into Fazoli's today 05/27/2017 @ 1:16pm to eat lunch with my son. Horrible cashier that didn't smile, didn't speak besides are you dinning in and gave me a total. Once I received my food I seen my bread sticks was on top of my meat sauce so I asked for more and the lady rolled her eyes. She sat the new bread sticks on the table with looking at us an turned and walked away quickly after. I've sat here for 30 minutes without anyone bring any extra bread sticks over so I sent went to the front and requested some and was told a waitress will bring them by. Well since then I ended up walking out without bread sticks becuase my food is now cold! Worst customer service ever. Location was Independence, Missouri.

Drive up: 9:29 pm Monday May 8, 2017, wanted breadsticks . Told we could have some with a meal only ( low stock ). Granddaughter said she would take ravioli. Came around to window. Clerk, Because it's late we do have two full trays of sticks if you want some. Granddaughter takes meal, opens her meal and everything is cold! Then had to ask twice for her drink.
As we leaving the guy says drive safe.
No apology for cold food or offer to make it right.

I am so sick of this store I have decided to not go there anymore. We drove up to order, ordered the chicken Alfredo manicotti, and the girl said, " We don't have manicotti anymore". We said, "You still have it on your menu". Then she said"I can't hear you, we don't have any manicotti". We could hear a girl laughing in the background. It was around 7:00 P.M., the dinner hour was well under way, and I just don't have any idea how a featured item could be gone already. It doesn't matter, we drove away, apparently making money is not on these women's minds. I would fire them for their lack of respect and performance.

My bf went thru the drivethru to bring food home to me, he gave them a coupon for 6 free breadsticks(they didn't give them to him) and asked for a side of Pesto sauce, they didn't give him the Pesto sauce either, and my fettucini noodles were stuck together and undercooked, and not enough Alfredo sauce, the meal was NOT appealing and I was NOT happy, and when I called to speak with manager the employee that answered the phone was so rude, (as she was answering I heard her telling another employee to shut the f*** up, very low class), she didn't want to put the manager on the phone, but I insisted, in the background she was talking about me, saying "I was complaining about some Pesto sauce" ...manager was supposed to email me a coupon to reimburse me whole meal, coupons for free desserts and my breadsticks...it never happened, I think managers name was Krista, she kept apologizing for how rude her employee was, but never rectified the situation. I kept trying to call fazzolis and they never answered the phone. Needless to say it was a HORRIBLE experience and I've yet to be reimbursed.

I went to Fazolis with my friends and ordered some meals. The place was nice, but food had that strange taste, but anyways we ate everything because we were super hungry. When I came back home I felt sick and my stomach was in pain. I spent the whole night in toilet! Called my friends and asked how they were and they all were also sick. Two days later we came back to the Fazolis and demanded our money back and we were treated like dirt and they basically kicked us out! Terrible place! Don't eat there!

I entered at about 11:30 AM. Made my order of which I was given a number
and tray with salad and drink cups. I took a seat and ate my salad After 30
minutes still no food I asked for manager after making a few complaints as in
customer who ordered after me received their food before me All I got was more
bread sticks and no food or explanation
I then said make mine to go after 45 minutes enough is enough . I left at
at 12:25 PM with food in bag.
Management never bothered to say a word to me or guests. What I would like
to see in future please if there is a problem have management come and
explain But not ignore me and give bad service. I do not know who to blame for
this situation but someone must be all I got was more bread sticks and no food
or explanation .Server did say sorry but no explanation .

This company does not value their consumers. After find a foreign object in my family's pasta meal we were told to wait 6 weeks to find out what it was. After waiting well over 6 weeks we were told that they will NOT disclose the name of the foreign object. Instead they gave us a generic answer that it was a FUNGUS. They never even reimbursed us for the meal and my child and mother fell very ill. This denotes poor customer service.