FedEx
Reviews and Complaints

I was notified that the shipment was held up in customs. They notified me that there was a clearance delay. They never told me what I needed to do to clear it. When I finally figured it out, they said it was too late and the shipment was being sent back. Both the shipper and I reached out to Fed Ex not to ship it back, to no avail. I am SO disappointed in Fed Ex. Really poor communication on what I needed to do to get the shipment cleared. Now I am out of over $2000 worth of goods, not to mention the business lost by not having the goods. I am hesitant to use Fed Ex ever again.

My package was shipped out of Syracuse on Wednesday 12/28/2022. FedEx gave me a delivery date of 12/30 (today). They even said on their tracking page that "shipment arriving early". Then my package actually sits in Syracuse for a full day and doesn't even move! No weather events at all!

I will be contacting the company I purchase my auto parts from and ask them to switch to UPS, when they promise a delivery date, IT'S THERE ON THE DAY THEY SAID IT WOULD BE!

Now, here is the kicker. I received a text this morning 12/30/2022 from FedEx stating my delivery will be tomorrow 12/30/2022. Today is 12/30!

This is not my first bad experience with FedEx. They are very prone to putting a delivery on the wrong truck and causing me to wait an additional day.

Attached is the tracking history.

I ordered a new phone from Xfinity on Friday, December 23rd. It was shipped on the 24th. To this day, December, 30th, I stlll have not received. I get notifications each day and on Tuesday it said would be delivered bewtween 9am and 1PM. NOTHING! It is now saying pending. What is going on! I am without a phone. It was shipped from Texas and has been stuck I Memphis, TN. I have called and no one can give me an explanation.

This is UNACCEPTABLE!

I will try not to be lengthy. FedEx driver broke my gate. My neighbor saw him go up the stairs and he was pulling on something. I came home 15 minutes later and the wood was on the ground, the post was loose due to his pulling and right inside my gate was a package delivered by FedEx. I filed a claim with the ARC. Linda is a horrible employee who cant remember what was done last. I had to pay to have my gate replaced as it would not close and I am disabled. My claim # is [protected]. I have pictures and a receipt for the replacement. ARC is a joke. Last time, when a driver hit my balcony my HOA had to pay for it. When I reported the gate in September 2022, I asked about the other. Of course, it was my fault. I received payment a year and a half after. When I purchase items on line, I ask them who their carrier is because of this. Recently, I caught a FedEx driver leaving a very heavy package in front of my gate. I couldnt open the gate because it was blocked. I caught him and asked him to carry it to the door. He acted like I was bothering him. I am signed up with FedEx with specific directions that no one reads. My next step will be an attorney. My gate cost is $1,760.00. Is there anyone that knows customer service and its meaning? My number is [protected].

Thank you,

Frances Martinez

On 12/06/2022 I sent a package for an overnight early morning delivery, tracking number [protected], however, it was not delivered on morning of 12/07/2022 as scheduled. I have been checking the tracking number and all I am showing is it is in transit, held in Mount Vernon, NY. It was already 12/10/2022 and the status of my package ha not changed so I called Customer Service and requested that they return my package as soon as possible as I have already missed my deadline. The Customer Service agent gave me a reference/ticket number, C91824161. 12/10/2022 was a Saturday and I know nothing happens on a Sunday so I waited until Wednesday, 12/14/2022, but still did not receive my package back. I called Customer Service but no one can tell me where and what happened to my package; I was told I need to talk to a case manager but my call cannot be transferred because they do not do that, the case manager will call me but that week passed and no call from a case manager. I called again on 12/15th, 12/16th, 12/17th but all I got was a run around from all the agents I talked to. I sent an email for FedEx cargo claims but instead of telling me where and what happened to my package I am told today, 12/28/2022, to request for a refund of the $101.73 I paid. I responded to that email that I want my package back. Obviously as some people have complained, nobody cares about their customers and their service. You can talk to a live person and no one even reaches out to you about the issue.

I had to call Fed-Ex 5 times yesterday to try and get someone on the phone. The automated refused to transfer my call, the reason for my call was that i had two delivery dates given to me the first was Dec 23,2022, December 27th, 2022, now no date of delivery. When i finally got through the rep was unable to tell me where my package was? I feel like they don't care what happens to your packages, that you just have to kind of deal with it. I will never use Fed-ex on my deliveries for sure. UPS all the way!

On December 26, 2022 at 12:29 pm a Christmas gift over $100 was delivered to the wrong apartment building. Although we have signed in our account and repeatedly asked that our packages be left at our DOOR, half of the drivers refuse to do that. They continuously leave packages at the mailbox, so that anyone coming through the front door of the building can pick up the package. The complex I live in has FIFTEEN buildings, so only God knows what building the driver left my package in. I got a reference number on December 26, today December 28, 2022 I have not heard anything from FedEx.

We had two packages that we just found yesterday hanging on a fence by a rural road that connects with our road. That had been covered in snow and were hung on a barbwire fence along the main rural road 1/4 mile from our house. One package was has a date of 12/21/22. We do not want them left there. If they can not get to our place because of snow they need to take them back and deliver another day. Anyone can just pick those up on the fence along the road. Then one packs had rips in it and wet.

This does explain why a shipment a year ago of over 800 dollars what marked delivered, but we never got and there was no recourse for it.

we received letter from your end dt.13.12.2022, with refrerence Air Way Bill Number [protected], on 22.12.2022 stating that our import consignment reached Chennai. On seeking the letter we contacted your toll free number on 24.12.2022 and got the reply that the consignment is out for delivery. Everyday we are contacting you and getting the same reply. We fear, what happened to our consignment and why you are delaying the delivery. You are not giving contact number of the delivery department. We are helpless where we have to contact to get our consignment.

If you couldn't deliver to our point. please share your location we shall come and collect.

waiting for your quick response and action.

Regards,

R. Rajmohan

Accounts & Admin

Jayasree Chem Exim Pvt Ltd.,

2a/8, Tulasi street,

Venkatapuram

Ambattur

Chennai - 600053

cell : [protected]

I live in a secured apartment building with a security panel to allow entry. The instruction on the panel are clear. To gain entry all you have to do is dial by last name and the tenants phone will ring. For 7 days in a row, FedEx claimed to attempt deliver but no one was home or business was closed. I work from home and so I was there each time. When I received the notifications of the attempts, I immediately called FedEx each day. After waiting for 20 minutes on hold and having to provide all of my personal information multiple times, they apologized profusely and assured me it would not happen again. They said they would send the driver a note with my phone number but still no calls. After the 4th so called attempt, customer service provided me with an address for the local facility so that I can pick up the package. When I arrived, it was a warehouse that does not allow customer access. Christmas came and went, leaving me without my wife's present. Unbelievable!

My scheduled pickup never happened - Fedex just did not show up. I live in Los Angeles, so the bad weather in the rest of the country is not a factor.

I need to return a chair to the vendor (Steelcase). I printed the return label e-mailed to me, and scheduled the pickup for December 23, 2022. Fedex will not provide a window when they might arrive to get the item; instead, they tell you they will arrive between 8 am and 8 pm, which means I had to wait 12 hours at my house. Fedex never showed up, never notified me of the status, and has not contacted me at all about this pickup. That is inexcusable since they have my cell phone number and e-mail address, and notification could be provided automatically. I don't know if they will come on December 24. Trying to get a human is unbelievably difficult, and when I finally was able to get connected to their office, the recording said the office was closed and to call back "during business hours." Of course they don't even bother to tell you what their business hours are. Unbelievably terrible customer service.

I believe I am still within the time period during which I can return the chair to Steelcase. If not, that will be another problem caused by Fedex that I will have to deal with.

1. I received a Fedex letter delivery on 12/13/2022 from a business with the Fedex envelope already opened, & I called & reported the issue to Fedex.

2. As a result, the business sent me a 2nd replacement delivery which was never delivered, although the Fedex system claims it was delivered on 12/15/2022 @ 4:52PM. I called & opened an incident which was assigned to Fedex case manager - Ragan who I was informed had contacted me to ask me if I had located the package. Under no circumstance was the package located because it was NEVER delivered as reported. Additionally. even though the Fedex driver took a picture of the 1st opened envelope delivery, there was NO picture of the 2nd missing delivery. I was told to call the case manager Ragan back during her working hours, and when I attempted to, I was informed the case was CLOSED, & I therefore could no longer speak with the case manager - Ragan, & the Fedex system still reflects that I received the 2nd package which I NEVER did.

3. Now the same business is sending me a 3rd replacement package, & who knows if I will ever receive that. When I asked to speak to a supervisor, I was informed that the only issue that warrants speaking to a supervisor would need to involve medication. I am very shocked & disappointed at the service provided by Fedex. There service in the past has always been above reproach.

On December 21 and 22, the FedEx tracker states "attempted delivery", which is a flat out lie! I never left my house on either one of those days. Where I sit in my living room is right next to the front door, which was kept open (with only the screen door closed). Nobody came to my door! This item was a Christmas gift, so now I have to drive 12 miles to their facility tomorrow after 6 pm to PICK UP my package. This same thing happened to me with FedEx this past August. So it's a pattern with FedEx. If given the choice, I would NEVER choose FedEx... they may ship, but they DON'T DELIVER, and they are dishonest!

We dropped off two packages at Cary IL FedEx service center. Our items were scanned in on December 8, 2022 and we were told they were marked for ground service. The ground service for our area is Grayslake, IL. They have no further records. How do two packages go missing between two of your local service centers? We have filed a claim but did not receive confirmation within the 24 hour window and had to follow up one our own. Upon a follow up call to double check we were greeted by unhelpful responses and ended the call with very little information regarding a resolution. The representative even suggested that we would need to return to Europe when we shared that some of the missing items were from our recent trip to Ireland. Really not helpful or a reassuring response. The tracking numbers last four digits are 5169 and 5170 as they were heading to Lexington KY.

The last few orders delivered at my home were set on my porch steps, whereas, I have a sign on my door that specifically asks that pkgs. be left in front of my door, as I'm disabled. Twice they were rained on bc of this. It's only 6-7 feet more to my door, and they could have easily been slid across the porch if the driver was too lazy to walk those extra steps. These deliveries are especially worrisome, as they're out in plain sight and easily accessible to steal. I'm on a walker and oxygen and have to go down a steep step to get to the porch.

It was dropped off at Trusto Bank State & 5th Avenue Troy, NY 12180

So therefore I have no tracking number. But the thing is I am being charge for the Jetpack that I indeed mailed by me to verizon around Last of September and 1st week of October Model # [protected]

Can you check please It came from 8 Birch Street Troy, NY 12180

Thank You,

Angelina Moore

On 12/20/22, we we're expecting a package. A cell phone. We had been watching the delivery tracker all afternoon. The tracker said it would be delivered before 8pm. At 5:30pm we went outside and sat on the front porch.

As we were outside on the porch, we received a notification from fed ex stating that the package would not be arriving tonight because they tried to deliver it at 6:39pm and at 6:55pm, and at both times, no one answered the door.

We were sitting on our frront porch with a non-obstructed view off the street. No fed ex truck ever came down our cul-de-sac.

Yes, we live at the end of a cul-de-sac, and we were outside waiting for the truck.

It never came into view where the cul-de-sac intersects with a main road ito our subdivision.

How do I know? I was outside on the front porch with a clear view oof the intersection. Your driver is lying and telling you that he tried delivering it twice within a half hour time period. At 6:39 I was on the porch. At 6:55 I was on the porch. It's astonishing that a major corporation like fed-ex would assume customers are going fall for that garbage.

You're dishonest people without character and without integrity. Especially your management team. You are all degreed professionals who were schooled on ethics and responsibility to the customer.

You can't make up lies and expect your customers to sit back and take it. That's the worst thing you can do as a corporation.

You cheat your customers, because a driver decides he doesn't feel like working until his job is done?

Twice the driver claims he tried to deliver, but no one was home. That is pure bulls*t.

I will never, ever, under any circumstances, use your services again because of this inexcusible behavior.

FedEx keeps lying about an attempted delivery.

I live in a building with 24/7 concierge, camera footage, and I work from home. Every attempted delivery there were MULTIPLE PEOPLE HERE WHO COULD HAVE SIGNED, AND LO AND BEHOLD UPS WAS ABLE TO DELIVER. This is now the 3rd attempt where they supposedly could not get a signature. It's a lie. I am so upset right now.

My wife and daughter are (and have been) home all morning today, and I also have a Ring doorbell. There was no doorbell or a video capturing any FedEx driver attempting to deliver my package, and yet their delivery exception reason says that no one was home. A complete lie. It was supposed to have been delivered yesterday, and the status said “out for delivery” since 1:09 AM, then it went back to the same warehouse at the end of the day, then it went to delivery exception today with an attempted delivery was is a total lie.

tracking number [protected] is at there location and they will not deliver to my location? I receive deliveries weekly from fedex,amazon,ups, and usps. I received a delivery from fedex as recently as 12/15/2022 with tracking number [protected]. They now want me to pick up my package and will not deliver it to me? I pay for delivery as I am disabled and don't understand. This office in Broken Arrow is unacceptable. What can you do to resolve this problem.