FedEx
Reviews and Complaints

I have been expecting a package since 12/28/2021. I expected some delay in delivery but this is too much. My package reached the North Salt Lake location on 12/30/2021 and departed said facility for Salt Lake location on 1/1/2022. These two locations are no more than 15 miles apart, maybe. The package is still in transit and nothing has been updated since 1/7/2022. FedEx is terrible.

Today I was travelling west on Interstate 40 towards Memphis at 7:20 am when the truck driver behind me kept repeatedly flashing his lights at me on/ off. I was driving the speed limit and had traffic in front of me and behind me and on each side of me. He continued until I had to finally flip my rear view mirror so the lights would quit distracting my driving. This was in daylight hours. He finally came alongside of my car and flipped me an obscene hand gesture. The truck number was 595165. There was no need for any of this behavior. Fed Ex should hold its drivers accountable for their actions, and I think people expect better behavior from Fed Ex. The speed limit for trucks in that section of Hwy is 55mpg. He was doing well more than that.

I thought it was illegal to put a FedEx pkg. inside my mail box! Yesterday the driver puta pkg. in my mailbox, I had been expecting the package and the day before I got a packaged delivered to my door by FedEx for someone else so knowing I was due to get a package the next day I left the package on my porch with a note to FedEx that it was delivered to wrong address, expecting they would come back for it or take it when they delivered my pkg. . I am wondering if the driver saw the clearly saw the note and didn't want to deal with it so put my pkg. in my mailbox as an excuse to say they didn't see it. I am expecting another FedEx pkg. in a few days I will see if they take the miss delivered pkg. . I am not responsible for the pkg. they are, I refuse to do anything else because I am not going to be held accountable for the pkg. if I take it to the address of someone I don't know who it's addressed to it could be bad for me if FedEx comes looking for it and I have no proof I gave it to the person, or they already reported it not delivered. I will not be accountable for their mistake which could lead to trouble for me if I do. I sent FedEx the number off the pkg. told them it was misdelivered but I will not spend hours on the phone waiting to talk to an actual person because they have a high volume of calls!

My item was delivered damaged. This is the second Item I received from Fedex that was damaged within a year period. Also, within the same time frame Fedex lost 4 of my packages and delivered 2 others to the incorrect address. Thankfully my neighbor delivered those packages to me. I'm not sure why any business would use Fedex. My order number was [protected] the tracking number was [protected]. The box was punctured on one side, two of the 7 light covers were broken. I filed a claim with fedex and the claim was denied. Case #C-[protected]

3 time was told it would be delivered and 3 times a no show. First agent told me he would tell the driver to call or text before he is here so I could open front door. He did not contact me to open door also did not leave a tag. Talked to 3 different agent all assured me that I would be contacted when item would be arriving, never happened. Asked to speak to a manager they said they don't have that feature. FedEx really nice reps but they can't make drivers do the right thing to get your package. They are there to Pacify you and move on. This is not the first time and I had problem also my neighbor complain about FedEx. Very sad how FedEx don't care for there clients!

Fedex said package was delivered on Dec. 31st 2021
[protected]

That is a flat out lie. I looked for the package for two weeks. Filed 2 requests to FE about not finding it only to see it is in the Distribution ctr. in West Chester PA on the 1/11/2022
Had to repurchase the gift. How the hell can you lie about a delivery being made? You suck. Do your job.

Fed Ex, UPS, USPS all so annoying these days... The only one that is doing well is Amazon... Which is disappointing because Amazon isn't a mailing company.

Now my package is stuck in Fed ex for another 2 days... Thank you for the delay... Get better employees please.

My package from spectrum it was scheadule for delivery on the 7th and they put a note saying that they came but custermer wasnt home lol literally I was here the whole day so I called at 6 and I told them I need the package in order to active my phone line, im constantly receiving calls from my kid therapist because he has autism. So I told them with expecific details where my apartment is located at, also told them to leave it at from door. So they said they were going to make a second attemd to deliver the package at 8 pm... And guess what? They didnt. I had to wait till monday to get my package and after giving them details they still left my package down stairs lol. Do I recommend fexed? Mmmh hell no. The package was left above my mail box which there is 12 different units and whoever would have grabbed it. Not just that but they label my package with instructions they wrote" deliver at front door apt on second floor. Customer service rude asf and they told me it was spectrum fault. They dont call you when they dont find your address they just leave. Imagine a kid with disabilities and need something a live or die matter. They dont care of about your packages for small ones it would be, but it matters to me. Sad that they handle my delivery like this, never again ill use fedex [censored].

I picked up kids from school for lunch break (30 mins only), was rushing to home in order to leave more time for lunch, a FedEx driver parked his car in the road blocked the originally narrow lane, due to the snow on the left side, there is not enough room for any car to pass it safely, but the FedEx driver ignored it after the notice, and asked me to take the risk if I wouldn't want to wait, and 3 cars have to wait him to finish his second delivery for almost 10 mins to get enough space to move on. His vehicle license is MJ 3064, delivery in Fraser Heights, Surrey, BC.

Ordered a new phone was scheduled to be delivered on Friday. It was late. I understood. Should have been delivered Monday. I check on it and they claim they tried to deliver but customer was unavailable. That is a lie. There was no delivery attempt. I was home and waiting on them. So either they came by and didn't stop or didn't drive by at all. There is no way I would have not answered the door. No one from fedex came to my door and attempted to deliver anything. Second time that it's happened. So now I have to sit home tomorrow also and wait all day till 8:00 pm to see if they deliver it again.

they don't reached me and I don't receive my parcel from them.

Shipped 2 packages from Delaware on Dec 16th and both where scanned as leaving Seaford Delaware at the same time. First package delivered to
Chicago suburb in 3 days and the 2nd package scheduled for the same destination has never been scanned again after the Seaford De scan.
Called customer service 8 days later and told would be looked into and would call me back within 48 hours...didn't happen! Waited another week and called customer service again and told "would be called back ASAP"...didn't happen!
Called today 1/7/2022 and told the label "probably fell off or something". Asked if customer service or if a call center and was told a call center and can't check the package but will pass the info over to customer service at FraudEx and my only option is to file a claim. All calls to their Customer service listed number are overseas call centers with so-so language skills.
Last time to use this company when I want to trust their ability to get Christmas gifts to my grandchildren as they promise.
This company fails to deliver in an competitive climate!

I gave a window of 5 hours that I could be available to accept package. They agreed but never showed up. They are going to deliver it for the second try when I stated that I would not be available to sign. Crappiest company ever.

I contacted the customer service department by phone and was not really treated well by the person answering the phone. I had a problem with a driver cutting me off as I was entering traffic. He or she was actually behind me and decided to go around me and enter traffic at the same time. He or she was in the lane and almost caused a dangerous wreck. That person was also weaving in and out of traffic in front of me. This took place in Chapel Hill, NC at an offramp. There was a little girl in the passenger seat of the vehicle. The license plate was ZK 7342. The customer service associate seemed irritated by my call so I felt like it may or may not be reported to the proper authorities. This seemed to be a very dangerous situation for me, as well as the child in the car.

I've worked with FedEx for years and while they've always been a shoddy company I've never seen anything this bad.

Here's the full story:
We were commissioned to create a mascot costume for an event, due to the short deadline we shipped the costume overnight express for 783.16$ directly to the event venue paying the aforementioned price. We had shipped it overnight despite being 3-4 days from the event itself just so our clients would have enough time to prepare and get accustomed to the suit. The following morning we checked on the parcel's status and noticed it hadn't moved anywhere significant so we immediately called to investigate and were reassured the parcel would arrive in the morning. We called several hours later the same day just to check on the parcel and were told it had been seized for customs clearance and that it would take a few hours and should arrive tomorrow afternoon. Fine no biggie. Come the following day we checked on the parcel and saw it still hadn't moved and so we called immediately to inquire, we were then told that the border service was missing information for customs clearance, why they never bothered to call and ask us for it is beyond me but I digress. We filled out the required forms and sent off the information only to be told they didn't need it anymore and the parcel should ship throughout the night and we should see movement of some kind come the morning. Come the following day it still hadn't left the city and after being led around in a wild goose chase for several hours trying to find anyone high enough in the chain who could answer our questions and do something about parcel we finally found an off duty manager and left a message. Several hours later we received a phone call saying they had no clue why this was happening and advised me to open a claim when I do receive the parcel. I asked what our options were stating the urgency of the delivery and she said there was nothing to do but wait and hope. I asked at that point if we could intercept the package and come pick it up ourselves because the event was already in progress and it needed to be there for the show at 10 am the following morning. After some back and forth we managed to chase down the parcel and get it intercepted - funny how they had to work so hard to"intercept" a package that hadn't moved since the day we shipped it. >-> Once we received the all-clear we drove to Woodbridge where it was being held (a good 5hr drive) picked up the parcel and were disturbed to see that it had been damaged. We inspected it carefully but found the contents fine thanks to the packaging our suits come in, but I am still disturbed to see that amount of damage for a package that never went farther than a stone throw. The lack of care is disturbing especially for a parcel labeled as fragile, insured, and valued at 15, 000$.

After picking up the parcel I drove to Toronto, took a covid test, and boarded the first flight for Chicago. I delivered the parcel to the distressed and very grateful clients took a nap then immediately boarded a flight back to Canada. Upon arrival in Canada, I took a nap in my car for 4 hrs then drove home. This entire trip cost us nearly 1000$ after flight, gas, parking and covid test but I got the package there. Naturally, when I got home we immediately filed a dispute demanding to be reimbursed for the shipping, cause we knew they would never reimburse us for the travel expenses even though they are to blame. Within 48hrs we received an email saying that the claim was denied because the parcel was intercepted, completely ignoring the events that led up to us having to intercept it. We called several times and tried escalating and reopening the claim and were denied each time. To say I'm done with FedEx and tired of being ignored would be an understatement so we've taken to social media to share our story.

If you need something for an event, do yourselves a favour and just fly it there yourself, it'll probably be cheaper and it'll definitely be faster.

Note: due to a non-disclosure agreement I cannot say what the event was, nor release any information about the costume in question. Sorry folks.

FedEx has had my package in Redmond since December 26 at 535 scan Redmond Washington I live in Redmond Washington called them on December 30 got us customer service number said they would call me back to that day no call called them again on December 31 said that they would look and call me back that day no call called January 2 said they would look for in call me back this is a medical product to help me with my wife stage IV cancer that I needed Monday, December 27 and often ask induce a we're looking

Your company is a dung heap There has been no update on this package for over a week and your customer service reps have dodged phone calls I am tired of your liars Had I known the product shipped was coming by your worthless company I would have cancelled

[protected].

See photo attached. Now its December 31st and it hasn't moved since December 23rd. No one at FedEx seems to want to resolve this. They'd rather pay the shipper compensation for the product . $1, 600. How do you run a business like this?

On December 23, 2021 I contacted Huntington Fraud between 11:30 am and 12:00 noon. My debit card had been hacked and I needed a new card. I specifically requested that they FedEx the card to me. The women told me it would cost $25. I told her I wanted the card By FedEx because I needed it as soon as possible. On December 28th I contacted Huntington Fraud to check on the status. Sharon told me the card was Not sent by FedEx and there was nothing indicating the card be sent by FedEx. Today is December 31st, my mail was just delivered and still no card. I am very angry. I will be paying a late fee on at least one account I have. This has been very inconvenient and I want some resolution for this persons actions.

We were nearly ran off the road by a Fed-ex driver today (December 30, 2021 at approximately 3:25pm) on Interstate 80 in Indiana at mile post 145. He pulled into our lane without checking his mirrors forcing us to take to the shoulder. We had to slam on the brakes nearing getting rear ended by traffic. His trailer number was FEDZ554015. His smirk and hand gestures that he shared as we were able to finally pass certainly don't represent any level of professionalism on the part of Fed-ex