FedEx
Reviews and Complaints

Hello

I would like to raise a complaint about my recent shipment I had sent form US while moving to Canada. I had shipped total 8 boxes and I was told that FedEx ground was my cheapest option and will tkae 4 days. After 3 days Fedex called me and told that shipment is held at US border for Custom clearances. And I was redirected to FedEx Custom Private agents. This itself looks like a way FedEx is trying to make money. Inspite of I telling them multiple times that I am moving to Canada as a settler and per my conversation with Canada Border Security Officers, I am allowed to bring all my personal goods without any duties. I was still forced by FedEx to pay duties else thye will not be able to ship it accross the border. I agreed to pay those duties, though I was not supposed to pay it. Even after agreeing to this, FedEx is not reaching out to me and my shipment is still stuck. When I tried to complain this to FedEx, they made a note of it and never got back to me with any resolution. I recommend all not to use FedEx for your shipment, please be aware they are not aware of any process and do not work as a single company. They just try to Rip money form your pocket and do nothign for your concerns. I am totally disappointed an frustrated with the wy they handeled my shipment and will never be shipping with FedEx again.

Your driver Mitch Kantrowitz drivers License #C064230001 was involved in a traffic accident on 2/6/2019 in Wamsutter, Wy we had 9 employees on the scene and all have confirmed that Mitch was very hostile and aggressive in manner after alone with being very racist against our driver stating he was an illegal Mexican and shouldn't be driving anyway. We do believe this behavior is unacceptable. I am attaching the written reports from our drivers that were complied to do an investigation on our part. If you have any other questions please do not hesitate to contact me.
The company number that Mitch gave us was 24147.

Regards,

Tammy Jurgens
Sky Blue Enterprises, Inc
DBA D&D Oilfield Services
[protected] P
[protected] F

Today my packages were delivered by 12:00 noonday basically thrown on my porch because I could hear the boxes when they made contact with the framed-wood that makes up my porch. By the time I made it to the door the fed ex deliverer (african male with dreads) had gotten into the truck and slammed the door and the female (african american who was driving) continued on their route. Several times this male has harshly placed my packages at my door. He needs to learn how to carefully place items at the doors of people whom he delivers to.

The FedEx driver was told not to back the large truck up a steep driveway that curves because of possible damage. This was disregarded...and on the next delivery, she backed the truck up my driveway, ran into one of two matching garage doors, and also hit the bricks between the garage doors.

The damage totaled over $5000, but FedEx told me not to worry...they accepted full liability and promised to pay for the damages. The sent me to ARC. I completed the claim form and submitted the estimates. After 3 weeks, I got a call from the claims adjuster saying they needed to send a property damage appraiser because of the amount of the estimates.

The property appraiser agreed with the amount of the repairs, and the ARC claims adjuster called me and told me that they agreed with the $5200 total...and said they approved the estimates. Then she told me that they have a right to subtract "depreciation"...which left me short by $1200. I tried to get this claim escalated, FedEx management even tried to help me, Liberty Mutual Home Owner's insurance told me depreciation should not be subtracted, the attorneys told me they had never heard of that tactic...but it doesn't matter.

The claims adjusted is cold, curt, and unmovable...and I cannot get to her supervisor or anyone in the ARC organization that can help. I don't know what to do. I've been told to sue FedEx and ARC, as well as file a complaint with the Insurance Commissioners Board. I have to do something. This is unfair.

Lie, lie, lie! This is my first time writing bad review. I understand thing happen but with FEDEX delivery service is 1000% unacceptable, outrageous. FEDEX tracking #[protected] message "delivery exception - customer not available or business closed" and leave door tag at 10:30am 12/31/18. Now, I am sitting at home 11:21am 12/31/18 writing this review. I just got off the phone with FEDEX customer service rep telling him that no one rang my bell and trying to understand how the driver attempted to deliver and left me a door tag when my bell was never rang and by the way there is no door tag….. Same thing happen to my SAMSUNG NOTE 9 got stolen or lost. Samsung used FEDEX as carrier. The system noted delivered but I never received…. Use your imagination about what actually happened to the NOTE 9.

Tracking # [protected], has delivery exception from Covington, Louisiana FedEx office stating 'Customer not available or business closed'. 401 PM 27 Dec 2018. That is a bald faced lie. My front door was open all day and no vehicles come into Tex Drive at all. At 4PM our local Fox News had just come on and I was standing to get the latest on the inclement weather heading our way. Our TV is in the front room where the door opens onto the patio and I can hear any vehicle come into the drive because Tex Drive is all gravel. The driver of said vehicle did not come into Tex Drive at anytime at least not thru 9PM that night when I finally closed my front door. I detest liars. The delivery address is 1019 Tex Drive, Covington, Louisiana 70433 and I have received packages etc from FedEx and other truck carriers at my 911 address. I don't know where this driver supposedly attempted delivery but it was not on Tex Drive because I would have heard a vehicle coming in, my house is marked, its the only house on the right and my door was open all day because the weather was too uncomfortable to have doors and windows closed. According to tracking information its on truck due for redelivery on 28 Dec 2018. An apology for one, delivery on today 28 Dec 2018 as stated on tracking information and my email address is [protected]@bellsouth.net.

On 12-21 the FedEx driver leaves a package in the rain on my front steps. The package is corrugated cardboard and not meant for rainy conditions. I have asked the driver to please leave packages under my carport. I do not use the front door and only use the carport entrance. I cannot see packages in the front unless I go there as the bushes block my view. The driver doesn't want to walk an extra 20 feet. Who isn't smart enough to not leave packages in the rain? Now the box is soaked and I won't know if the goods are salvageable or not until my daughter opens it. Being Christmas, I don't want to see it's contents unless it is alright with my daughter. I called customer support and they told me to file a complaint online.

My case number is [protected]

This driver drove your truck into my driveway to turn around. Did not leave a package. Today 12/18/18 @ 1105 AM. I was so shocked that he was doing this it didn't occur to me to snap a photo until after he backed out and left.

Dorothy Quartey
4312 N 58th ST.
Omaha NE 68104

The driveway is cold, when it warms up, I could get cracks because of that heavy truck. I've just had it repaired and sealed over fall for that reason and I'm pissed.

I ordered a package from Victoria's Secret for a gift for my daughter's college roommate. It was last minute (as I found she most likely would not be getting a Christmas present from her divorced parents), and she would be leaving for winter break, so I requested 2-day shipping and paid an extra $16. I received an email from VS Monday the 10th that it was sent and she be here on the 12th. Perfect, because I had her coming to my house on the 13th to give it to her. On the 12th, I left for an appt at 11:15am and returned before 1pm. When I got back home, I checked the online tracking through the VS email and saw it was delivered at 11:58am. Nothing was at the door when we returned home. So I clicked the 'looking for your package' link through the VS site and it said sometimes packages are marked delivered when they are out for delivery. So I waited a little longer and then checked the FedEx site, which also said delivered at 11:58am and left at door. Again, nothing was at or around my door. So I contacted Fed Ex and was told that I have to wait until the driver gets back the the facility that night. I explained that this was a gift that needed to be given the next day, so I requested a call that night after they checked with the driver/facility. I left my phone number and had him repeat it so I was sure it was right. I received no call so I called back around 8pm that night. I was told they sent a message to the facility but hadn't heard back. The facility closes at 7 so there is nothing they can do. The next morning, I waited for a call but still had not received so I called them. They still had nothing from the facility. All I wanted was for them to talk to the driver to see if he could possibly remember whether it was my house (could have asked about the tree at my door, etc) to prove he actually left it there. I was told that either way I had to wait 48 hours to file a claim. Unacceptable! But she said there was nothing she could do. I heard/received nothing for the next 2 days and I was unable to call because of work/commitments. My daughters friend was here with my apologies and is now back at her home in another state. It is now Sunday the 16th and I contacted Fed Ex once again. Guess what, they need me to contact Victoria's Secret to initiate the claim?! You could tell me this 4 days ago! What is the point of telling me to wait 48 hours when I have to go back to the merchant anyway? I told her it is not Victoria's secret's problem, they shipped as scheduled. This is all on Fed Ex. There is nothing she can do. I am beside myself at this point, fuming. So I call Victoria's Secret, and with no questions asked, they are sending a replacement package. No charge to me. I said this is wonderful on their part (and beneficial to me as I certainly can't afford to pay that again), but what responsibility does Fed Ex have? Does BS follow up with them? I truly hope Fed Ex takes the loss for this and not VS. I also hopes VS and other merchants renegotiate their contracts and another delivery service as they have more reliability and better customer service.

My customer lives in a gated community. The drivers are allowed to go through the gate to deliver to the customer's house. The driver in this case DID NOT GO THROUGH THE GATE. HE DID NOT DELIVER THE PACKAGE TO MY CUSTOMER"S HOUSE. which is inside the gated community. FEDEX denied my claim because I didn't ask for a signature. In 20 years, I haven't had to do this because the drivers always delivered to the customer's house. This driver DID NOT. Even if I had asked for a signature he couldn't have gotten it because he did not go to her house! Since when does FEDEX just drop packages off at any driveway and consider it delivered. The package would not have been stolen inside a gated community. I have had to replace the collectible angel at my own expense. I had to pay for another one and ship it again. The second package was delivered to her properly. WHY won't FEDEX pay my claim? I am a small business and cannot afford to lose shipments. In 20 years I never had to file more than 2 claims and they were promptly paid. I will have to find another way to ship if FEDEX doesn't pay claims any more. I talked to Ashley in claims department. I had asked to speak to a manager and was told no one would be available for 3 or more days! Ashley says declaring the value of a shipment is not a guarantee of insurance and my claim will remain denied even though the driver did not go to my customer's house. I was told the first $100 is COVERED. I paid for more. Please help me. The tracking number is [protected]. If this is going to be the practice at FEDEX, I will have to ship some other way. My faith of 20 years in FEDEX is shaken and destroyed. Maeyer Edmondson 926 8th St, Las Vegas NM [protected]. I am here today FRrday December 14, 2018. Please help. Thank you for any help you can provide.

Federal Express pretty much just dumps my product on the porch. They will not wait for me to come to the door. I am 65 years old, and the things I purchase from you, I am unable to bring or carry in myself. UPS will at least give me a chance to get to the door and will bring my purchase into my apt., if even a few feet, just to be able to close my door.

Meds were to be delivered on Saturday 12/8... Tracking showed that package was on Oshkosh WI (I am in Milwaukee, WI)... Package never delivered. Called on Monday (12/10), Stated there was an error and should be delivered on Tuesday (12/11)... Followed tracking and packed went to Chicago, then Champlain and then Indianapolis... Stated out for delivery on Wed (12/12)... Delivery confirmation sent at 3:02 pm, Package delivered... Checked my porch (In Wisconsin) and not there, Called Fedex Customer Service (JOKE) and they stated packed delivered and signed for by Mike Sojo (NOT MY NAME)... She was adamant that the package was delivered to my house and I just need to look harder to find it... best part, she stated that the on line tracking is never correct and I should not believe it... I refuse to use Fedex to ship and I will now request shippers to NOT USE FEDEX

Driver did not attempt appropriate contact to deliver package.Extreme careless lazy attempt. Manager was the same. Now the extremely important date to arrive has to wait till next business day( in 2 days).and then still concerned no proper steps to receive my package then. Only one customer service seemed to follow FedEx Core values, none of the others shared value in service to the customer. The driver didn't come to apt door, left door tag on outside public window, no name on it. Not much here that shows value to customers using FedEx!
Had proper attempt be made then fine. Not the case with my package.
If there's no core customer service being followed I can't justify this being a useable service.

I agree, fed ex really does suck. I ordered $215 worth of perishable products that was shipped on november 26, 2018. Look at the tracking information:

Scheduled delivery: wednesday 12/05/2018 by end of day
In transit

On fedex vehicle for delivery

Ellenwood, ga

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From

Marshfield, wi us
To

Griffin, ga us
Manage delivery

Wednesday, 12/05/2018
2:44 am
Ellenwood, ga
On fedex vehicle for delivery

Tuesday, 12/04/2018
7:16 am
Ellenwood, ga
On fedex vehicle for delivery

6:21 am
Ellenwood, ga
At local fedex facility
Monday, 12/03/2018

1:23 pm
Ellenwood, ga
Arrived at fedex location

Saturday, 12/01/2018
4:48 am
Ellenwood, ga
On fedex vehicle for delivery

Friday, 11/30/2018
1:02 pm
Ellenwood, ga
Delivery exception
No attempt made, delivery scheduled for next business day

3:16 am
Ellenwood, ga
On fedex vehicle for delivery

2:54 am
Ellenwood, ga
At local fedex facility

Thursday, 11/29/2018
6:56 pm
Kennesaw, ga
Arrived at fedex location

8:44 am
Ellenwood, ga
In transit

Wednesday, 11/28/2018
2:07 pm
Goodlettsville, tn
In transit

1:58 am
Chicago, il
Departed fedex location

Tuesday, 11/27/2018
11:02 am
Chicago, il
Arrived at fedex location

Monday, 11/26/2018
9:31 pm
Mosinee, wi
Left fedex origin facility

6:13 pm
Mosinee, wi
Arrived at fedex location

5:35 pm
Mosinee, wi
Picked up

4:34 pm
Shipment information sent to fedex

Look how many times it has been put on the truck for delivery and I still have not received it. I call every day to find out why it wasn't delivered and all they tell me is that they can call the station and ask what happened. But it seems all the station says is they are behind and it's on the truck for delivery. Except on saturday 12/1/18. I was first told that delivery had been attempted but no one was home. I told them that was a lie that I was there all day and no one came. Then a second person came on the line and told me the station manager said they forgot to put it on the truck and it will be the next business day, which for them is tuesday! I kept telling them my purchase is perishable. Not ten minutes later the last person I talked with call me back and said they are behind and because it's christmas they are going to deliver sunday and they promise I will have my package by the end of day sunday. Monday morning and it's still not here. I call again. They say they don't know what happened but that they r doing deliveries on monday too and my package is on the truck and out for delivery that I will have it by the end of the day. Well, monday came and went and still no package. I call again tuesday and they say they don't know what happened (again!) but they will call the station manager and have him/her call me and explain what has happened. Well, it's now wednesday dec 5, 2018 and it's been changed again. And every time i've called they have verified my address and my phone number and I still have not received my package or a phone call back. Every day my delivery is put off another day. Pretty sure my merchandise is spoiled now since it's been out of refrigeration for a week now. And the real kicker — I keep seeing fed ex trucks all over my neighborhood. How's that grab you? Now fed ex personnel and contractors, try explaining this one!

I'm still waiting on a $1000.00 order of body armor coming to Milwaukee from Las Vegas. I've never seen such a route taken. Sitting for days at a stationary location. Google says I could LITERALLY ride my bike faster than these clowns can deliver a package. Estimated delivery was 12/1/18 and the package was still sitting in Santa Rosa New Mexico on that day. It's finally made its way to Chicago, but now they're saying the earliest is going to be 12/4/18, today is 12/2/18. Apparently it takes FedEx 2 days to deliver a package 80 miles, the distance between Milwaukee and Chicago.

Wednesday, 11/14/20185:04 amASHLAND, VA
Arrived at FedEx location
[protected]
Thay claim they can not find package, they have had it for 13 Days. How do you mis place things like this? Very poor managment at that place will not even return phone calls sad you all are worthless to say the least. Not even a place to call and complain or get answers well after 13 days holding this i will make sure the local news face book twiter and what ever news media can be reached about this issue because it means its happening alot bussiness need to stop using your services

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently, thank you
its last message:
FEDEX DIPLOMATIC COURIER COMPANY SERVICE LTD BENIN REPUBLIC .

[protected]@live.fr

ATTENTION : MSITTEF ABDELHAKIM /VALUEABLE TRUNK BOX TO BE DELIVERED TO YOUR DESTINATION

You are welcome to FEDEX COURIER COMPANY LTD with world wide delivery at its best. We are pleased to be at your service. FEDEX COURIER COMPANY LTD is Regulated and Stipulated by the Delivery Service Authority(DSA), the delivery institutions that REGULATES all delievry activities in the Benin Republic.This office has been Notified by your partner Mr.Goerge Udo about your Sealed Mettalic Consignment Box deposited in our door step.

Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

MODE OF DIPLOMATIC DELIVERY.

As soon as we Receive the courier charges, Our international Diplomat agent will depart Benin with your CONSIGNMENT BOX and your Shipment Airway bill will be sent to you immediately to track your Cargo to your given address within 48 _ 78 Hours . Our Diplomat agent will call you on arrival to your country to hand over your Box to you.

CONFIDENTIALITY NOTE

The information contained in this message is confidential. This message is intended to be read only by the person named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you have received this mail and did not request for it please discard with urgency. This mail was sent on behalf of Consignment box delivery in FEDEX delivery code of Conduct. Registered Trademark

CALL ME +229-[protected]

DR.DEXTER JOHNSON
(FOREIGN DELIVERY DEPARTMENT FEDEX BENIN)
FEDEX COURIER COMPANY LTD,
Regulated by the Delivery Services Authority-

Fedex Express Diplomatic Courier Service Benin - Republic
Fedex Express Diplomatic Courier Service Benin - Republic

NB:allah the eternal to give us life so we must also give or allah we quickly resume our life

I paid $40 for a home blood drawn. The phlebotomist did ship out the specimen on time. It was an overnight shipment. But the package arrived late on Saturday. So the laboratory could not produce the result (which usually take about 2- 3 weeks). Besides it cost me another extra $40, it also delayed my treatment for over a month. I am a low income earner.
When I contacted fedex about this issue and asked them politely for just $40 compensation and not even about the delayed treatment and my current suffering of symptoms. They refused to compensate me the $40. I am very angry.
What should I do?

https://www.fedex.com/apps/fedextrack/?tracknumbers=810922276859
_____________________________________________________________
[protected]
Delivered
Saturday 10/13/2018 at 9:18 am
Delivered
Signed for by: J.ALLEN
Get Status Updates
Obtain Proof of Delivery
From

HOUSTON, TX US

To

HOUSTON, TX US

Travel History
Shipment Facts

Saturday, 10/13/2018
9:18 am
HOUSTON, TX
Delivered
8:58 am
HOUSTON, TX
On FedEx vehicle for delivery
7:58 am
HOUSTON, TX
At local FedEx facility
4:24 am
HOUSTON, TX
At destination sort facility
3:04 am
MEMPHIS, TN
Departed FedEx location

Friday, 10/12/2018
12:37 pm
MEMPHIS, TN
Arrived at FedEx location
7:17 am
OAKLAND, CA
Departed FedEx location
1:44 am
OAKLAND, CA
In transit

Thursday, 10/11/2018
6:34 pm
OAKLAND, CA
Arrived at FedEx location
5:30 pm
SAN RAFAEL, CA
Left FedEx origin facility
4:21 pm
SAN RAFAEL, CA
Picked up

Generally, I find FedEx friendly and reliable.

But if your shipping task is out of the ordinary (mine was an international shipment) you will find they specialize in denial, red tape and incompetence. I believe, if you complain, those in authority will purposefully delay your shipment as punishment. Upper management seem seems fat, happy and utterly unconcerned; in fact, I suspect it is a FedEx policy to stall, deflect and consciously ignore when they are at fault.

TNT SwissPost tracking # [protected]
FedEx tracking # [protected]
FedEx incident number [protected]
FedEx Case # [protected]
FedEx Case # [protected]
In summary:
• 9/21/18, Day 1 - Package mailed from Switzerland through TNT SwissPost with their tracking number [protected]. Having only 9 digits it was not recognized by any FedEx tracking online or on voice menus. Getting past the menu robot without a FedEx tracking number or door tag was a major hassle.
• Day 5 to day 15 FedEx Tracking posted "Awaiting clearance instructions from receiver". Incredible! FedEx did not contact TNT SwissPost for needed documentation or inform customers of the problem. We would still be waiting if sender and receiver had not inquired. And then FedEx expected customers to manage customs requirements. Mary (very helpful) at International Trace Dept, [protected] was very helpful; she assigned Case # [protected] and actually called me about Day 23 to see if the package arrived, very nice.
• Day 14 - called International Trace Dept, Mary was busy, got Janet (useless individual). She refused a conference call with TNT SwissPost that I offered to set up. First, she said the 11-digit # [protected] did not work, later admitted it did and the package is Memphis customs. Janet assigned Case # [protected]. For follow up (notice I had to follow up, not Janet or FedEX) she sent me to Sarah Kollmeyer, US Federal Trade Agent, Memphis
Sarah.[protected]@fedex.com
[protected] x 5648
Day 14 - receiver called 3 separate times & spent 3 1/2 hours on hold trying to follow up on my email to US Federal Trade Agent, Sarah E. Kollmeyer (completely useless individual), sarah.[protected]@fedex.com [protected] X5648. I left voicemails for her and in the general voice-mailbox for [protected]. I called FedEx International trace, [protected] they were unable to get through either. The Swiss person who sent the package spent 1 ½ hours on hold calling Sarah from Switzerland. No one ever answered
• Day 17 - David (useless) = FedEx International Customer Advocacy at FedEx International Escalation Dept, [protected]. He took no interest or responsibility escalated me to [protected]@corp.ds.fedex.com.
• 10/9/18, Day 18 - package arrived
• 10/15/18, Day 23 - Ligaya A. (useless) from [protected]@fedex.com answered my complaint to [protected]@corp.ds.fedex.com. "We appreciate your notifying us of this problem, and will do our best to make sure your next experience with FedEx is more satisfactory".
Conclusion - FedEx has no intention of doing anything. This same posting will go to YELP and everywhere else I can post it

Carr Lane Quackenbush
Carrlane.[protected]@gmail.com