FedEx
Reviews and Complaints

I was in Lancaster PA on a Wednesday and needed to overnight a package to my lawyer who was less than 3 hours away in NJ. This was paperwork for a house closing that was to take place on Friday. I went to the local FedEx office. The gentlemen was very helpful and processed my package quickly. However, the package was not delivered on Thursday as paid for and not on Friday either. Our house closing was therefore delayed, causing us to incur additional costs. The document was finally delivered to my lawyer that Monday and we rescheduled the closing. I filed a claim with FedEx to at least get my money back, but was denied. I will never use FedEx again.

Thank you, Maggie

I stayed home all day today waiting for a FedEx package. I was sitting in my home, watching my security camera on my driveway and my doorbell camera when I received a text at 4:56 saying delivery had been attempted at 4:47 and nobody was available at the home. Of course there was also no note at the door, because the camera shows that no delivery was attempted. I have the video clips to prove it.
I am astonished at this absolute LIE.
Package tracking number is [protected].
I paid the shipper almost $100 for shipping on this package (46 lbs from Texas to San Diego).

I ordered a set of 4 whitewall tires, company said tires would have to be signed for. I received an automated call from fedex on wednesday evening 5/10/2023. Telling me iwould need to be home to sign for this package on 5/12/2023. This automated call did not allow me to place delivery on hold till I would be home or speak to a human. I tried calling again, but again no # that would allowme to speak to a human. I figured if I wasn't home and they said this delivery required a signature. I would get a attempted delivery notice and I would pick up package when I returned from my trip on 5/15/2023. I received an ebay email saying my package was delivered on 5/12/2023. Calling fedex automated # said the same and it was signed for by b. Webb. That's me, but I wasn't home. So who signe for it and why do you make it so hard to speak to or email someone in your company? When I finally spoke to an agent you couldn't understand her broken english. Spoke to leiey? And don't know what she said. I'll go to a fedex location and see what happenned to my $600 tires

ON 12/21/2022. I was facing my door and unleashing my dog (on my front step) after a walk. The fedex delivery person (Jefferey Johnson, Portland Oregon) walked behind me and made no attempt to announce himself. I turned around and was very startled as he was behind me. My dog reacted to the fact that I jumped and then she jumped at him and nipped his wrist. She did not draw any blood but you could see that his skin was broken. I got her into the house and then went back outside to talk with him and show that my dog was fully vaccinated. He had already jumped in his truck and taken off. I contacted fed-ex to let them know and they stated that they had no report of the incident yet. The fed-ex person informed me that typically in these cases Animal control would be called and then it would proceed from there. Three days later animal control did call and she wanted to hear what happened. I told her and informed her that I felt bad of course but that what he did and how he approached was " pretty much everything they tell you not to do. She agreed with me and stated that he had tfold them that the dog was unattended and off leash in the street. He had lied and did not belive his version, no consequences were placed on my dog other than her requiring vaccination status. I have just now recieved medical bills (workers Please be ware of this situationcompensation) from the parties involved. I have since called fed-ex and basically put a restraining order on them to NEVER be on my property again.

Tracked and waited for a replacement credit card sent Express FedEx and it was to arrive by noon. At 1 pm, I tracked it again and the site said delivery had been attempted at 12:01 pm, but no one was available to sign for it. I had been sitting in my living room with a view of the front door's window. There was no knock on the door. There was no doorbell ring. No door tag was left. The driver f-ed up and lied to his company. FedEx blows and I'll NEVER use such an incompetent, lying company for ANY of my shipments.

I received a notification saying my package was delivered today at 12:28. When I got home, no package was found. I called several times each time I received a different response. The first girl closed my account, when that’s not what we discussed. The second girl said it was signed for, when I was at work, and I have no neighbors. The manager I spoke with, Amy, let me know the previous girl was wrong in saying it was signed for, as I didn’t pay to have that service done in the first place and there was no signature. Several hours later, I had a gentleman come to my house and bring me my package which was laying on the ground on a different road, completely and no homes around. The picture the fed ex driver sent me as proof of delivery was a pic of his leg and some gravel. When I tried to call back to advise of this, another girl answered the line and just kept saying I can only track packages I can do nothing else.. she refused to provide me any other numbers as she said she didn’t know any other number for me to call. When I told her I’ve called the same number several times and was able to be transferred she went silent for a few mins. She then came back and said she’s transferring me to someone else and that lady said she can take a msg for. This Is insane and I want to know what’s going to happen. No one had a straight answer for me and all of them were completely different.

1:10pm on 05/05 23 driver dark in color appeared as a female parked her truck on my private driveway, she then purposely damaging my private property, SHE pulled a LAWN JOB (25 feet with all six wheels rutting the ground under my grass) causing damage to my lawn and topsoil, I need her to come back here and repair the damage or send someone that can. she has done this before but not to this extreme level of damage. if this does not get repaired I will send a Cease and Desist order to your company explaining that we will not accept incompetent FedEx drivers and your are not allowed on this property any longer as it is a private property and a private driveway. Mark Sweet (P.O. A.) 99 winspear rd west seneca ny 14224 phone [protected] I do have pictures of this incident  

I was to have a package delivered on 5/4/23. At 1:27 pm on 5/4/23, I received a notification that my package had been delivered along with a picture of where the delivery driver left the package. The photo was not of my house and did not show much to indicate what house it was. I called FedEx immediately and let them know what had happened. They offered little more than to file a claim and stated that they would let me know by 5/9/23 what the outcome was.

The contents of the package totaled over $100 and that is not so much my concern as it can be replaced but the fact that if the package contained a packing slip, which I am sure it probably did, whoever got my package has my personal information.

This is not the first time this has happened with FedEx and one of my packages and I am extremely frustrated by the incompetence of their drivers. As I understand that they have policies for this type of occurrence, my question is why could they have not just contacted the driver on the route and had them correct the issue?

I have attached a screenshot of what I received from FedEx after the delivery was made. This is not even close to what my home looks like.

on Friday April 28 the music store handed Fedex a large box for the VERY ESPENSIVE keyboard that I had purchased. The Store manager took several pictures of the box and sent them to me prior to handing it to Fedex. The box was in perfect shape at the time and had several labels on it and large printed words saying "Fragile, Handle with care, Delicate musical instrument". The package was in PERFECT shape when it was handed to Fedex.

The Package arrived on 5/3 (travelled from San Diego, CA to Marietta, GA) and the side of the package was burst open, ripped up, where you could clearly see the musical instrument inside from the huge visible open hole. I asked the driver what had happened. His response, was "Sorry, we get a lot of packages". That is NO EXCUSE. They get paid handsomely for shipping and delivery and they MUST take care of fragile equipment. Took several pictures of the driver next to the ripped open package as proof that it was delivered to me that way. I asked to file a complain with Fedex noting tha the box is damaged he said there was no way he could do that.

Tried to contact someone in the customer service phone number that Fedex provides to complain. The recorded message said that my package was delivered. I asked several times to talk to someone, kept saying that the agent has no further information, and it hung up on me.

Fedex is a VERY poorly run business. ZERO customer care and their handling of packages is VERY POOR. This is not my first bad experience with Fedex. No one at Fedex does anything about my complain. the order umber is [protected].

The issue of FedEx delivering our packages to the wrong address is one we ha endured for 13 years. We live in rural Oklahoma their drivers apparently think it is ok to throw your package out at any random gate along the roadway. NONE of our last 4 deliveries have made it to our home. We were able to drive around and locate 3 of the 4 but the last one is still unaccounted for and FedEx customer service is awful.

1. FedEx informed delivery date 9th May.

2. Received a text that delivery would be on 2nd May while I was at work.

3. Went home to receive the package, no attempted delivery note, therefore,

assumed no delivery.

4. FedEx sent an email informing me an attempt had been made on 2 May at 11.37 am. No note was received, so I have to take their word for that.

5. I made a complaint to their virtual Assistant, which informed me an attempt had been made on 2nd May at 3:37 am which I feel is an unacceptable time for delivery to a residential property, if in fact that was the case.

6. Virtual Assistant said delivery would be made on 2nd May before 6.00 pm. No delivery was made.

i called feex to ship ground a doll The rpresentative then directed how i get a label to ship as well as receive back the doll Fedx said it would be 38..00 so i shipped to only find out it costs 120.00 i was decieved they said box was 16 which feel intohigher cost by 1 lb.. I disputed charche paid the 38 they quoted and 5 dollar shipping and deliveruy fee.. The company was told not toship back with prepsaid label which wwwould coast another 100 and so dollars.. I stead they brought the origina box toups which measured it as 15 not 16 and charged 38.00 Fedex is being deceptive added extra pund to make me pay exhuberant amount for a 15 dollar toy..it is frraud on their part.. Theyare now charging me late fees account [protected] and robbing the public by adding extra measurement to bix so it falls in higher cost category..To top this billing is rude I want to gopublic with this and have the proof

I ordered a pipe adapter and a router from Starlink, after a couple days I got a shipping confirmation and tracking numbers when I checked the router tracking number it gave me a date to be delivered... it was delivered however on the adapter it said "Pending" it said that for 12 days... I checked it regularly. Then I checked it and it said they delivered it a week earlier. They did not deliver it, I need it and waited day after day for it to come. I looked at router tracking number and there was a picture of it at my front door, So I looked at adapter tracking number and no picture of it at front door. I called FedEx and they said if I had a problem call the shipper. Starlink has no customer service phone. Ill never order anything else where the shipper uses FedEc. Im out my money and my dish is bungee corded to a flag pole. FedEx sucks

This Driver is causing Companies and Individuals to leave FedEx.! Please read the following:

Hi there Tom,

04/24/2023 11:46 AM

I am done with chewy! You can blame it on the fedex driver!

I have ordered from chewy for several years, and I quit chewy many months ago because of the same driver that brought the order today. A chewy representative assured me that it would not be a problem again. If you can go back to my emails from many months ago, you will see why I quit using chewy at that time. It is even worse this time! The same fedex driver, as the other time, not only did not bring my order to the house, she left it at another house down the road!

The people at that house saw the driver throw my box out her back door! When she did that, it caused one of the litter boxes to break open, and none of that litter could be saved!

So, good bye chewy and you can thank fedex for employing such a driver!

Tom Danley

I'm so sorry your packages weren't handled with much care. That's definitely not the Chewy norm. While Chewy doesn't personally deliver packages, we chose to partner with the shipping company that does, and they become a direct reflection of us when they're delivering our goods. I've filed a formal complaint with our shipper and I assure you this will be addressed immediately. At the moment Fed-Ex is our main carrier so we are not able to have your package be shipped with someone else but I assure you we have sent over a complaint to the shipper and this will be addressed appropriately.

We also suggest to contact FedEx directly HERE where they have a chat feature or by calling [protected] and expressing your concerns there as well.

Due to the damage to the boxes of litter from order [protected], I've processed a refund of $33.13 to your Mastercard ending in -3182, and that’ll post back to your account within 3-5 business days. We appreciate you giving us a try and will be here for you and your fur babies if you decide to give us another chance in the future.

Please give your little one all of our love and deepest apologies.
Warm regards,
Tatiana E.
Customer Service
Chewy

At around 10:52 am today (4/29/2023), I was standing at the four way stop intersection of Baltimore Avenue and Dean Drive in Waycross, GA when one of you drivers in a van drove thru a stop sign on Baltimore Avenue. This is wreckless and unsafe practice that could have lead to me being hit by your vehicle if I had not waited to cross.

I think you drivers need to be trained on safety of the public especially in a residential area where I was. Please take this issue seriously and reprimand or suspend the driver for his action.

Please respond to me at [protected]@gmail.com.

- Dean

FedEx keeps deliver my packages to the wrong address. Sometime we are waiting for our meds. They are 2 houses on the street with almost similar number, one digit different. If FedEx truck enters from west of the street we get the package. If they entered from east of street it will be delivered to wrong house. I have security camera and investigated it. My address is 3221 Milton st, Pasadena ca 91107

FedEx always delivers to 3321 Milton street. Both houses have a clear numbers shown and there is no reason to be mistaken. The house that they deliver my package is Airbnb. people come and go and can easily take the package. We have to call the owner of house to see if the package is there every time. If we are lucky and package is there we have to wait until the guest leaves.

I am filing a complaint against FedEx since they don’t pay attention to the address and the number of the house they deliver the package. I expect FedEx to solve this problem as soon as possible

Sincerely
Zohreh Sorbi

At approximately 1150,4/28/23 I checked my email to find out my package was delivered at the front door, well there was nothing ,also the picture they had uploaded was not the front door. Went down the driveway to check, well sure enough Fedex decides to just leave it on the grass right next to the main road. Anyone could have just taken the package and drove off! This isn't the first time they've done this (leaving packages near the road, under the mailbox or saying no one home when we're actually at home), it's happened too many times! So frustrating! I get it you guys are really busy but at least put it where it's not laying out there for everyone driving down the road to see. USPS and UPS never just leaves our packages next to the road, they've always delivered to the house.

Yes shipped a package to Orlando 47 e Robinson and they return the package ,some how with my address on the label,and it made it there,they couldn't return it to my house ,I called and it's in Memphis,but the still can't return it ,I load up the confirmation to olive Memphis shipped to fed ex Orlando FL 47 Robinson st Orlando FL,they said they were returning the package,at the time they didn't arrange to have return postage ,the customer service can't do won't do anything positive,I've called numerous times since the 17/April they didn't even know exactly where it was til 4/20

I live in wisner louisiana 71378 on calhoun rd. There has been a driver for months now that drives extremly fast infront of my house, so fast that the truck throws rocks on my porch and knicks my front glass door. My door is atleast 20 to30 feet from roadway. It is going to become a bigger issue if my door is busted! I want this to please be resolved. It is very uncalled for to be driving an excess amount of speed down that road. It is alot of kids and animals on this road. Please have this issue fixed. I could not get a plate number due to the fact the driver was going so extremly fast. Someone is going to get hurt or something get broken.

For over 1 month the FedEx company website either refuses or cannot track deliveries. Even when one logs in with one's username & password. When one does not log in, one gets a message saying "FedEx is unable to track your delivery at this time". When you log in, the message you get is that FedEx is experiencing "connectivity problems" and "try refreshing the page" or "try later". What the heck is up with this? Thank goodness some merchants, like Creations & Collections, LTD let you know your package is out for delivery, otherwise, Albuquerque's infamous Porch Pirates would make off with one's package for failure to know when FedEx is delivering it. The only other thing I can think of is that FedEx has BLACKLISTED ME for complaining when their drivers were leaving packages on my walkway instead of my front porch & not ringing door bell. They did that quite a few times.