FerrellGas
Reviews and Complaints

The same exact thing has happened to my husband and I. We kept getting bills that said $500 credit, so we did not pay. Now in March they are saying they need $800 immediately and no more scheduled refills. WTF! What if I had small children? Anyways, I will take your advice and not only report to the BBB but Federal Trade Commission and the Michigan Attorney Generals office as well.

If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a set amount every month. When you have an account set up like that, they send you the exact same billing statement every month. In the AMOUNT DUE block, the words "Auto Pay" are displayed, and the first sentence in the fine print in the center of the bill reads "Auto Pay - Do Not Pay Amount Due". When you receive the exact same billing statement every month for years you get lazy and when the first sentence of the fine print says "Do Not Pay Amount Due", you believe it. DON'T.

Three times over the past 10years they screwed up my auto pay billing, and instead of contacting me to fix (their mistake), they just let it go for several months, then removed me from the auto pay program and sent me a bill for $1k+, due immediately. Oh, and the bulk rate I had initially agreed to in the spring was now double. In going back over my bills, all of which said "Do Not Pay Amount Due" as the first sentence of the fine print, several sentences down is a single sentence indicating that the account is past due. Should I have read through the fine print that looked exactly like the fine print of every other statement I got from them? Yeah, probably. Would it have made any difference when the first sentence says "Do Not Pay Amount Due"? Probably not...at least for the first 2 months or so.

The first time this happened I just paid them and didn't think much about it. I had other things to worry about, I gave them some money, they shut up, and all was right with my world. The second time this happened was right before Christmas, and coming up with the cash was somewhat problematic, but the prospect of not having heat for my family going into a MI winter was a motivating factor, and I managed to come up with the cash to shut them up. This balance was paid in 12/08. I went to their Howell office, some 20 miles away to make this payment, and stood right there to make sure that they had the account info correct for the following month. I asked "Now this is the last time I'm going to have to do this, right? The account information is correct, and the Auto Pay is in place, right?" I was assured that, as I stood there in front of them with all of the correct account information, that the billing would not be screwed up again. I received my January statement, read every word, and everything was good. They accessed the account and billed it correctly with my Auto Pay. Problem solved. Again. I received a fill in April (per their "Keep Full" program), and in May I noticed in the fine print that my account was past due AGAIN. I started pulling statements and bank records, and sure enough, the January billing was the last time they correctly billed my account. So again, I was removed from the Auto Pay and Keep Full programs, and oh yeah, the bulk price I agreed to no longer applied, and the fill I got in April about double what I agreed to. And oh yeah, I now owed them $1k+ again, due immediately.

When pressed about why they weren't doing their job and billing correctly, they said it was my job to make sure that they do their job correctly. I was also told that it was policy to stop the Keep Full program running after the bulk pricing was discontinued to ensure that I didn't go without heat...in April...less than 4 months after my last fill...though of course it would cost MORE THAN DOUBLE what I agreed to. All of this while receiving statements that looked just like every other statement I've received over the past 10 years with the phrases "AUTO PAY" and "Do Not Pay Amount Due" prominently displayed, and their screwed-up book keeping several lines down in the fine print.

After reporting them to the BBB, they agreed to reinstate the Auto Pay, which would of course be adjusted to reflect the payments that I had "neglected to make". Of course, they refused to even do this before the BBB complaint was filed. And they still refused to let me in on any bulk pricing agreements as I had missed that window when I had "neglected" to pay my bills...that said "Do Not Pay Amount Due" on them.

Far be it from me to accuse anyone of anything in public, but what happens every time they screw up the Auto Pay on a customer's bill is this; They get all of their money for the year within a few months, can remove you from any bulk pricing agreements and (in my case) more than double the per gallon price, and can get one last fill in at the new price without you really knowing what's going on.

Ferrellgas is not the only game in town, and will not get another cent from me.

It is about time that we all start screaming to the Attorney General about Propane Gas Supplier practices. My neighbor and I both use Ferrellgas and she consistently pays more than I do. I price propane annually. She has been with them for 30 years. Just typical of people getting complacent and trusting the company to do the right thing. We need to unite, get newspapers and legal authorities behind us and fight this scam. Every company has different rules, prices, etc. This should not be. I consider Propane as infrastructure, just like natural gas. It is a necessity, not a luxury. Furthermore, some rural folk tend to be unsophisticated and fearful of their gas company, therefore accepting anything thrown at them.

This year, 2009, they are now trying to get us to lock in in April. In prior years this decision is usually made in late August, when there is time to see where the market is going. We are not trained commodity traders - they are. They should be getting the best possible deals for their customers and I don't believe they are.

Ferrellgas uses the most outrageous billing system I have ever seen. They should be indicted for that alone. It is impossible for the average person to make heads or tails of their billing system.

I have switched companies 3 times in 4 years and will switch again if I have to.

I have a similar experience.

Ferrellgas, or Ferrell Gas, charged me $2.54 a gallon for the contract amount of propane, but then jacked the price up to over $4 a gallon for those gallons over the contracted amount. At the time they were charging me over $4 a gallon, the retail price from competitors ranged from $1.79 to $2.10.

When I called to complain about the price, they told me tough, that is that way it is. So I told them to please not fill my tank anymore, and that I would be purchasing a tank from a competitor- I first asked if they would sell me the existing tank, and they refused.

A day after I told them I was buying a tank on my own, they called me back and offered to lower the price from over $4 a gallon, to $2.14 a gallon.

I said thank you for agreeing to sell me at $2.14, I would agree to that, but please do not fill again- because I am tired of your company's predatory pricing policies. I will find a company that doesn't play such games.

This is a letter that I am sending to Ferrellgas after just receiving there "Master Agreement for Propane Sales and Equipment rental. I found this web site while looking up their Michigan address. Here my response to them . . . .
July 30, 2008

Ferrellgas
7500 College Blvd.
Suite 1000
Overland Park, Kansas 66210

To Whom It May Concern:

This is in regard to your recent letter attached dated July 18, 2008.

Per your letter,

I have not chosen Ferrellgas as my propane provider!

I have not conducted business with Ferrellgas for at least two years and have no intentions of ever doing business with you again.

Your recent letter is another example of your inability to conduct business with any amount of accuracy. This is a misguided commutations and one more of the many reasons why I stopped doing business with Ferrellgas. Your invoices, correspondents and my payment credits were constantly incorrect, not posted or never received. This latest correspondence after several years of not doing business with Ferrellgas is additional proof that there is something seriously wrong with the way you conduct business.

You were dropped as my provider of propane due to poor business practices, and obviously you still haven’t gotten it correct after two years of no business from this customer.

I am not a customer of Ferrellgas and demand that this type of harassment is stopped! Remove me from any and all mailing list and stop sending me erroneous correspondents implying that I am a customer of Ferrellgas.

I AM NOT YOUR CUSTOMER!

Todd Palmatier

Get on the Mo. Attorney General's site and file a complaint, and state exactly what you stated here, do it!

I can identify with the folks in N.J. Ferrellgas has been less than helpful addressing my complaints, to the point where I believe its almost criminal. The customer service is non existant from the Kansas City, Mo. office and I have been told one thing and had the opposite happen on three occassions.

Not long ago, I ordered gas from Ferrell. I was told the price was $3.39 gal, plus state tax of 8%. When I questioned why the tax was not included, as I have not had this happen before, Ferrellgas had no good answer. I also asked why the high cost since gasoline had come down at that time to about $2.50 gal. Again, I got no good answer. I then called a competitor, and the price they quoted me was $2.69 gal with taxes included. And on top of that, tank rental was $50 less per year!

When I called Ferrellgas and informed them of the difference and requested they match it, I was told they would call me back. Well, that never happened. I then kicked Ferrellgas to the curb and told them to get their equiptment, and went with Enderby Gas. Not only is the service local, but they do not charge a termination fee, pickup fee or low/non usage fee. I wonder how Ferrellgas can stay in business with practices like these.

Since then I have learned from numerous previous Ferrellgas customers about the highway robbery tactics used on them as well. The awesome thing is the local Ferrellgas office in Denton, Tx has noone to run it. Im hoping this is from everybody bailing on them. I pray they will continue to fold like a deck of cards in the wind and go out of business.

Enrolled 3/2017 # [protected]. enrolled in autopay however not implemated by FG computer system so I payed online. In May I paid 2 pmts so in June said prior month 0 and current month (June - due WRONG! No pmt made in July. Their system then said we were deliquent . In addition 2 Deliveries were made November 23, 2017 and Jan 31, 2018 impossible!

File a complaint with the Mo. Attorney General; get on their site and do it!