FerrellGas review: The customer is not always right... Big time 1

I have had no luck in communicating with FerrellGas customer service or getting my order completed. A delivery was attempted back several weeks ago and it seems only one tank could be serviced, there are two 120 gal. tanks. I put a small wood fence around the tanks with one door. This area has a 6' wood fence and the second tank is in tandem with the first. It would seen by using a step stool the second tank would be easy to reach but that didn't happen. The associate arrived several days prior to the scheduled delivery and I was not home but my wife did see him in the back yard. He was raising his arms in the air out of frustration. Rather that coming to the door to let my wife know the situation he went to the truck and at that point my wife approached the truck to find out what was going on. His comment was that I put the door in the wrong place. Still thinking a small step stool would have saved the day I took part of the fence down so that the second tank could be filled. I called the local Ferrell gas company that I deal with and scheduled the new delivery. The promised window was no later than last Saturday, 7/20/2024. No delivery! Several additional calls to the company were a waste of time and I was promised a call back and, again... no call. Yesterday morning I tried the live chat on the Web site. That seemed to go fairly well and prior to ending the chat the agent asked for my Cell phone number so she could get that to the customer service person who would call me back hopefully quickly. No call as of 11:18 AM today. Good customer service is very important and should be expected. I leave it to you to judge the type of service I have received from the Ferral Gas located in Laurel Florida. Oh, I made a payment up front which was required. What do I do to get a refund as it doesn't seem my tank will be filler. I will be taking a photo of the area the tanks are located should you need one.