Fine Art America
Reviews and Complaints

Like many here - customer service is non-existent - Finally found a chat bot who would give me the answer for $5. WHAT?

I have a paid 'artist' subscription and cannot edit or find my CC to update or cancel subscription. Quality of products has been ok...

When I joined in 2010 it was really quite good. Since then... Cannot and will not recommend this site.

Dear Fine Art America Customer Support,

I am writing to bring to your attention an issue I have encountered while attempting to register and use your platform from Algeria. Specifically, I have been unable to input my Algerian phone number, as it appears your system does not recognize or accept phone numbers from my country.

This problem prevents me from fully utilizing your services and uploading my artwork to sell on your platform. As an artist eager to showcase and sell my work globally, this limitation is quite frustrating and hinders my ability to reach a wider audience.

I kindly request that you address this issue and update your system to accept Algerian phone numbers. Resolving this problem would not only help me but also potentially attract more artists and customers from Algeria to your platform.

Please let me know how soon I can expect this issue to be resolved, or if there is an alternative method for me to complete my registration and use your services in the meantime. I appreciate your prompt attention to this matter and look forward to your response.

Thank you for your assistance.

Sincerely,

Abdelkader Mokhtari

On May 13, 2024, money was automatically taken from my white credit card without my permission, knowledge, or consent. This payment was for an automatic membership on a site, which I did not authorize. I contacted Fine Art America to request a refund and cancel the automatic membership. Fine Art America canceled the membership promptly, but they did not refund the money. I communicated with a woman who works for Fine Art America, and she provided me with a transaction number indicating a $30 payment. Despite this, my card service team confirmed that no refund had been initiated by the merchant. When I asked the woman from Fine Art America for a refund document, she refused and insisted that the payment had been made, which is not the case. Her name is Abbie Shores.

Ordered a custom puzzle on 12/3. Website said 5-7 business days and then shipping. On 12/17 I inquired on shipping status and was told they were behind but would upgrade shipping in order to receive by 12/24. Today is 12/27 and still have not received. A response to a 2nd inquiry by me says it was shipped on 12/22. However tracking shows label as being created but not shipped. Very disappointing.

I ordered 18 pieces of art on Nov 27th (using a black friday sale discount) and was immediately charged $5100. They still haven't shipped ANY of the pieces and no one will email me back from customer service. Left several messages for the supervisor, Judy, who seems to always have a "full" mailbox. Today is Jan 6th and I have chosen to cancel the order. Beware of shopping with them. Seems a tad shady that they removed the customer service number from their website after black friday.

The website is not user friendly. Every time when I try to log in, it says that my password *** incorrect and prompts me to change it. This is very inconvenient. At times, the password *** be changed when necessary which prevents me from accessing my account for hours and days. The customer service is not efficient. They say they created a shipping label. However, four days later the carrier still does not have my package. The customer service would not tell me where the order is and ignore my further inquiry.

So FINALLY, after an inordinately long time, the two masks I ordered have arrived. Before you say, 'shipping time is not our problem', I have ordered a number of items from the US and elsewhere since placing my orders with you, and their shipping was much quicker and less expensive. The photos of your masks show items of a considerably higher quality than you actually provide. I had to trim the white fabric sticking out from under the LV mask, and both items have ragged, uneven stitching. You should be ashamed of yourselves, but I'm sure you're not. I don't even want to give you ONE star, but there is no facility for 1/2 star.

Prior to my last two experiences they offered great prints. Two times I ordered notebooks with prints and when I received them the images were adjusted to being off and didn't look how I uploaded my order. The first notebook error they refused to refund. The second notebook error they said they would refund if I sent a pic of the notebook destroyed. I sent the image they requested 72 hours ago with no response about when I'll get a refund. There customer service is horrible with resolutions to issues their company caused with misprints. Due to that I can no longer order from them again and I want to warn others this may be an issue for them as well so buy with caution.

If I could give them zero stars, I would! Ordered items that were supposed to ship in "3-5 days". Twenty three days later they still had no idea when the order would be produced, let alone ship. They have a call center, but they can only issue tickets to the Supervisors and production crews. Most tickets don't get answered, but if they do get answered, it's with a canned "we apologize for the delay but orders will ship within 14-16 days of ordering" response. They can't actually call anyone for help, because the company works only by email. Cancelled the order, now waiting to see how long it will take to get a refund. In the meantime, I don't have a gift I really needed. This company is awful!

I ordered a framed print on Oct 11, 2020 that was supposed to ship Oct 20. After receiving no word from them, I followed up on Oct 24, and only heard back on Oct 29 that due to covid and increased demand, order turnaround times were increased to 14-16 days, and that the order was estimated to ship in 9 days from then (Nov 7). I followed up on Nov 27, and could not get a status update at all. I was told that someone would get back to me, but no one ever did. I followed up again Dec 7, only to hear back on Dec 8 that my order was cancelled due to the frame being discontinued and that I would get refunded (almost two months since my order). This company has the worst follow up I have ever experienced. I would recommend staying far away from them.

Unfortunately I have to give them one star . If there was an option for no stars that would be it. I have been an artis with Fine Art America for many many years and have sold a lot of artwork on there. For over a year now I have not been able to log in to my account and have not been receiving payments for sold art (my page is still there and artwork still available). I have contacted FAA too many times to mention via their help page on site (tech support) and through messaging on their face book page and after over a year still have not had a response from a single contact. Steer very clear of them if you are an artist as it also took my wife (who sells a lot more than me as a professional artist) over 8 months to get a response from them just to change her email address as her existing one expired.

I ordered a print in November for a sick family member- I spent time picking out a frame and matt border. I was never informed that the order was cancelled; Not by e-mail or phone. The print was costly over $900 I just called today 02/21/22 and was told there is no manager to speak with and I would be getting a refund on the card I used. That card has since been cancelled. I was told a woman named April will e-mail back no way to speak over phone possibly within 48 hours? It has been over 3 months. How can you do business this way? I was also told they did not have enough frames or materials- Maybe you could e-mail or follow up with a customer to pick an alternate option- Perhaps the company should dedicate a service line just for customer service including other order discrepancies. I will not use their services again. I hope to return here and advise when I receive a refund

Business not to be trusted especially on returns. I ordered a print online on March 8th. Less than an hour later I changed my mind and cancelled my order to customer service at the same online address, and next day called customer service to reiterate my cancellation. I thought that was it but, on March 11th, I got an email that the item had shipped. I called again to complain and was told there was no record of my two earlier attempts to cancel. I told the company representative that I was going to return it unopened and when the package arrived on March 12th I printed return instructions and shipped it back by UPS. It arrived to their returns office on March 15th and as of this writing on March 20th, my refund has not been received, despite my leaving two voicemail messages and speaking to a representative about the refund. Take heed! This is not a company that is trustworthy, or dependable. I'll never use them again.

December 6th. 2021 at 5:30 pm On November 26th. I ordered a sweatshirt/Hoodie with a Honda Goldwing Trike with a photo!Silkscreen on it by Patti Deters on Jupiter Orange. In their website of selections this is the one I choose. They indicated 2 day delivery! I received my sweatshirt December 5th. 2021 for $49.50. 10 CALENDAR DAYS LATER! The silkscreen/photo had them front wheel partially cut off and did not reflect their wecsite selection showing my selection AND NOT HAVING THE FRONT WHEEL PARTIALLY CUT OFF. I sent them a message that this was not acceptable and was Poor Quality. They said they would issue a credit and for me to CUT IT IN HALF AND SEND THEM A PHOTO SHOWING IT CUT IN HALF. And order a replacement because they did not want them one I received back. They blamed me for not portioning it properly when I placed the order. I said I will keep it to wipe up grease on my garage floor. I said I will file a complaint with the Complaintsboard.com ALONG WITH 50 PLUS THAT HAVE FILED COMPLAINTS. THEY HAVE AN "F" RATING WITH THE Complaintsboard.com!

BEWARE: THIS SITE DOES NOT HONOR ITS DISCOUNT OFFERS. The banner across the top of the page proclaimed, "20% off all wall art! Today only! Offer ends tonight at midnight EST." However, when I placed the image in my cart, the discount was not applied. When I called Customer Service to report this, they said they couldn't help me and that I would have to e-mail Tech Support, which I did. Of course, Tech Support didn't write back until a few days later, and when they did, they said they wouldn't honor the discount, since it had expired at midnight on the day that I placed the item in my cart! I wrote back, explaining that I had tried to place the order on the day when the discount was active, but it had not been applied, and that because the error was theirs, they should honor the discount. They wrote back, refusing to honor the discount and suggesting that I cancel the order. I can't believe they were actually willing to lose a $500 order just to save less than $40 (the approximate amount of the discount). This whole experience has left a bad taste in my mouth. I will not order from Fine Art America ever again.

This website is a haven for sexual predators. I was on this site to sell my artwork and received a message from a person asking to speak with me through email. I had never been on this site before and I didn't know how the business process worked, so I emailed the individual whom I thought was interested in my artwork. I then received a vulgar message with explicit photos from this individual asking me to in turn send her photos of myself. I immediately blocked her from emailing me and I never responded to her, I also reported this issue to Fine Art America and I never heard back from them. I thought maybe they never received my complaint so I tried again with the same result. After numerous attempts to contact someone at this company about this sexual harassment I finally gave up. Sadly, a few weeks ago I received another email with the same sexually explicit content, again I tried to contact Fine Art America with my concerns and with screen shots of the emails and photos I have been receiving and no one has contacted me back. This website encourages sexual predators and they don't care about their customers BEWARE.

I ordered a puzzle on November 30th, I needed it by 12/17. When I ordered this product the shipping was within 1 to 2 business days. It has been 12 business days and it has not yet shipped. I sent a message on 12/11 asking how soon my order could be shipped. I was told they were having delays. I waited a few more days and then decided to buy a different gift because this one would not make it in the time needed. On 12/14 I called to cancel this order since I have not yet received it and had to buy something else. I was misled by the call center in thinking this order would be canceled and a refund would be issued. On 12/16 I received an email apologizing for the delay again. The evening of 12/16 I called the call center again and was told that no refund could be issued unless the item was past 30 days. And the only way that I would recieve a refund was if I returned the order after it was received and I would be paying for the return shipping! I have been ordering gifts online for years and have never had any issues. This is the first, and definitely will be the last time that I ever order from Fine Art America again! The customer service of this company is terrible! Save yourself the same frustration and shop somewhere else! I promise you will be much happier if you do.

What everyone else has said! I am so DONE with them! I have ordered thousands of dollars in masks from them and 90% of my orders have been a nightmare! The shipping is abysmal! The customer service is WORSE! Every single person that you talk to is defensive, lackadaisical or just outright lying and misrepresenting! I've lost so many customers because of their complete lack of accountability and their seemingly outright disdain for their customers. I've never felt less appreciated and valued as a customer, EVER! Never will they make any effort to expedite an order, even when they are the ones who screwed up!

For example: I ordered 3 masks on 3/20 and 5 minutes later cancelled that order because I only meant to order 2. I then reordered the 2 masks about 10 minutes after that. Then about a week later, I went to check on the progress and they did not even have the order in production and said I would have to reorder and I would have to pay for overnight shipping. That was after I asked that they expedite the order since it should have been in production for a week already and that it wasn't was not my fault, but their mistake, That was their version of a "conciliatory" message to me that I would have to pay for overnight shipping! That being $25.50 which I could not justify for an order that was $24.00 and I certainly couldn't pass *** cost to MY customer. So I waited until I had several more orders and then ordered 10 masks on 3/30 and did pay for overnight shipping as I was now really late in my commitment to my customers! And just to clarify, on their website, when you order masks, it states that it takes 2-3 days in production. And so then it should only be 4 days with overnight shipping if you pay for that. Well it is now 7 days since I ordered the masks and I have called and emailed several times to inquire and I have had nothing but excuses and grief from this company. And I am certain that they just do NOT care! So I get why they have an "F" rating with the Complaintsboard.com. I've let this ineptitude slide too many times in the past and this order is my last straw and my last time!

I have ordered greeting cards in the past from this company and been quite happy but my experience this Christmas concerns me and I feel I should warn about this potential. This year has not been easy for anyone, but for example, if you went to buy cards at another online stationary company, they let you know that they were overwhelmed with orders, were understaffed, and there would be a delay in shipping and although the cards would make it by December 25th, they would likely arrive quite late. I bought my Christmas Cards from Fine Art America because they indicated that they would ship in 5-7 days. On the 7th day, I called customer service. I had not received any notification of shipping and I was concerned that they were as backlogged as everyone else, and I intended to cancel my order. They told me that my cards just shipped and I should expect them any time. I indicated that I did not receive any confirmation about this and the person read me the tracking number over the phone. It was curious that right after this call I received an email that the cards had shipped from Fine Art. You can cancel the order if the cards have not gone in to production, but if shipped, you have to wait for them to arrive in order to return/refund. For the next 12 days the tracking number provided shows that the cards had not been shipped, only that the label had been created, right after I had called. When I called customer service again, several days later, I was told to take it up with USPS, that they did not scan the cards...again, curious since it would have to take 3 failures...cards not scanned, cards not scanned as they moved along, cards taking longer than two weeks to deliver. No other problems were seen this entire season from USPS and I did ALOT of online shopping (estimate over 35 deliveries). I am sorry to say but my personal belief is that the cards have not even been created yet and now I have to sit for a month to see if they show up before I can request a refund. There is also a problem in that they document on their policy page that you can only get a refund, 30 days after the order... but they are indicating that I need to wait 30 days from the ship date to request a refund. I have requested in writing now 3 times to confirm that I will still be able to get a refund if past the 30 day purchase date if they do not show. Also, I will be expected to pay for shipping, even though there is no evidence it was shipped. This could be perceived as a scam. As others have indicated, managers do not return calls, and customer service only sporadically respond to online issues and concerns. There is an ethic and integrity issue here and they are not fooling anyone. I just think they should be honest so the consumer can decide what is right for them. I know what is right for me is to find other businesses that appreciate my money and respect me enough to not play games like this.

Fine Art America refused to reimburse shipping to and from the buyer in my case which involved receipt of a product that was defective on delivery. I was out of pocket for $169.37 returning that defective item which had a list cost of $207.00. I strongly recommend others do not buy from this seller.

January 4, 2025
FineArtAmerica
C/O Fulfillment Center
RMA#: 77633
ATTN: Pavel Tremino
201 W. Howard Lane
Austin, TX 78753
This letter accompanies my immediate return of a defective metal print that I received today. You will see that the color incompletely reaches the left edge and there is a similar small dot on the lower left side.
Invoice #: 3670023
Date: 12/28/2024
em Description Price x Exten om the Valley by Shadia Derbyshir
Image Size: 36" x 18"
Total Size: 36" x 18"
Print Material: Metal Print inishing: Hanging Wire
$207.00 1 $207.00
#6215314
Subtotal: $207.00
Sales Tax: $16.78
Shipping: $32.75
Total: $256.53
I expect a full refund of this purchase including shipping costs to and from my Asheville North Carolina home.
Any further order I may make will be withheld pending that full refund. Tha i for your kind and responsive attention to this request.
Sincerely,
Timothy Kurtz

It's been over three days since our account was unexpectedly closed without any prior notification. The only indication of this closure was a message displayed during login attempts. Despite multiple attempts to contact you through various channels, we have not received any response. Concurrently, our custom domain, shop.unfocussed.com, has been removed from our paid membership. This has left our customers, and consequently yours, unable to log in or track their orders, with all their links being non-functional. They are understandably upset and feel misled. The absence of even a basic communication from your end is not just unprofessional but also harmful.

Moreover, a significant payment that was due to us on the 15th has not been processed. We are unable to access our records for our paid account. Additionally, the redirection of traffic to our domain during paid advertising campaigns amounts to further malpractice.

Complete ghosting, zero response or notice

BEWARE what they show on line is NOT what you may get. First photo below is what I wanted (taken from their web site), second one is what I got. Paid over $500 for a large photo print. It is no where close to what is advertised on their web site. The picture is so dark I am not sure it is the same picture and most of it you just can't see it is black. Getting a run around from customer service about it looks different on different computers, different photo papers etc.. No. It is just very poor quality printing and lack of quality control. I am trying to get a refund, I asked for a prepaid return label to send it back but have not received one. They say destroy it and they will refund me minus the shipping (over $100), but why should I pay that cost when this is their error? What makes is worse this was a birthday gift for a family member and destroyed what should have been a nice surprise. I will give them a few more days and if I don't get a refund I will contact the credit card company.

Yo, listen up folks. I gotta warn ya about this site called FineArtAmerica. They ain't no good when it comes to honoring their discount offers. I saw this banner on their site that said "20% off all wall art! Today only! Offer ends tonight at midnight EST." So, I added an image to my cart, but guess what? The discount didn't show up. I was like, what the heck? So, I called up their Customer Service, but they were no help at all. They told me to email Tech Support, which I did. But, it took them days to get back to me. And when they finally did, they said they wouldn't honor the discount because it had expired at midnight on the day I placed the order. Can you believe that? I explained to them that I tried to place the order on the day the discount was active, but it didn't work. And because it was their mistake, they should honor the discount. But nope, they refused and even suggested that I cancel the order. Like, seriously? They were willing to lose a $500 order just to save less than $40. That's messed up. This whole experience has left a bad taste in my mouth. I ain't never ordering from Fine Art America again.

We recently bought a 30" x 40" Giclee print from FineArtAmerica, which was a photo taken by a friend who's a great local photographer. We were pretty excited to receive it, but we were disappointed with what we got. The price was a whopping $561, which included delivery, so we were expecting a high-quality product. Unfortunately, that wasn't the case.

When we opened the box and inspected the print, we noticed that the frame was poorly constructed with low-grade wood and ill-fitting joints that were held together with small staples. There was no appropriate wood joinery, metal angle brackets, or glue used. All of the 45-degree corner reinforcement braces were loose and separated. The print didn't fit well on the frame, and for some reason, the photographer's signature appeared at three different locations on the canvas.

After hanging the print for two months, we noticed that both the top and bottom 40" wood frame sections had warped. This caused a 1" gap between the print and the wall on both the left and right sides, and the print was loose and wavy. We thought about sending it back, but we knew it would be time-consuming, difficult, and unrealistic to expect that it would be any better upon its return. So, we decided to re-frame it ourselves using higher quality materials and better craftsmanship.

Overall, we were disappointed with the quality of the product we received from FineArtAmerica. We expected better craftsmanship and materials for the price we paid. We hope that they can improve their product quality in the future so that other customers don't have the same experience we did.

Fine Art America is a website that sells art and greeting cards. They have some problems with their products and customer service. Some people have had issues with the quality of the products they received. One customer bought three greeting cards and a small print, but the cards cut out almost half the photo and the print had smudge marks on it. The shipping is also very expensive and if you return an item, you have to pay for shipping again. This can be frustrating for customers who are not satisfied with their purchase.

Another issue with Fine Art America is their treatment of artists. One artist who has a lot of views and is ranked highly on Google+ has not been treated well by the website. He has helped their search engine rankings by attracting people to the site, but they have not shown him any appreciation. The website seems to promote the work of mediocre artists in their close circles instead of recognizing the talent of those who are truly deserving.

Overall, it seems that Fine Art America is not a great place to buy or sell art. The customer service is lacking and the website seems to favor certain artists over others. It is best to avoid this site and find a better place to buy or sell art.

I recently visited FineArtAmerica's website to order a print. I was pleasantly surprised to see that they were offering a 20% discount for the next 8 hours. It was already 4 pm when I logged on, but I decided to take advantage of the sale and get my print framed as well. I had to get some details from the gift recipient, so I got back online at 6 pm to place my order. However, to my dismay, the website no longer gave me the 20% discount, even though there were still 6 hours left before the promotion was supposed to end.

I searched for a phone number on the website to call them, but couldn't find one. So, I submitted a customer service request explaining my situation and asking them to honor the 20% off discount. However, the response I received from their customer "service" was not helpful at all. They simply told me that the promotion had ended at midnight the previous night and that I was out of luck.

I wrote back to them, pointing out that they had ended the promotion well before midnight. In fact, my customer service request was submitted well before midnight, and I wouldn't have asked them to honor the 20% discount if the website still offered the promotion. I would have just bought it! However, I have not received any response from them yet. It seems like they don't care about their customers or being fair.

Overall, I am disappointed with my experience with FineArtAmerica. Their customer service was unhelpful, and they did not honor their own promotion. I hope they can improve their service in the future and treat their customers with more respect.

This website is not very good and it's kind of like one of those pyramid schemes. They don't really do anything except bring together people who are better at art than they are. That would be okay if they weren't so bad at running their business. They told me that my order would take 2-3 days, but then they said they didn't have enough people to do it and it would take 10-15 days instead. That's five times longer! They shouldn't call people if they don't have enough staff to do the job. And they shouldn't get mad at customers just because their artists don't want to work for them for the amount of money they take from each order. They don't even say how much they take on their website.

To make things worse, the people who work there are really rude and only want to tell you what you already know. They don't actually help you. And they talk down to you, like they're better than you. I'm talking about Jasmine. She was really mean to me.

When I asked to speak to someone who could help me, they just cancelled my order without asking me first. And now they're going to take 2-3 days to send me a confirmation that they cancelled it. I don't know when I'll get my money back. They don't have enough staff to do anything quickly.

I recently made a purchase on FineArtAmerica.com and unfortunately, my experience was not a positive one. I spent a whopping $592 on a custom piece, but when it arrived, it had the wrong frame. I was disappointed and frustrated, but I decided to look up their return policy to see what my options were. It turned out that I needed to print a label with a person's name and address and ship the item back at my own expense. This was already a hassle, but to make matters worse, the piece was too big for my car, so I had to contact UPS to pick it up. I insured it for $600 and required a signature upon delivery, which cost me $272.

The day after UPS picked up the piece, Fine Art America reached out to apologize for the mistake and offered to send me the correct piece. However, it was too late for me as I had already moved in a different direction for the space. I told them not to send the piece and asked for a reimbursement for my shipping costs instead.

We exchanged several emails where they asked to see the UPS receipt for $272, which I had already sent several times. They offered me a gift card, but I had no use for it. All I wanted was to be reimbursed for my shipping costs. I didn't hear anything for 10 days until I received my original order, but now I have no place to put it. I'm hoping they don't ask me to ship it back again!

This experience made me question the pricing of their products. If they were willing to let me keep the first piece and send me a second one instead of reimbursing me for the UPS $272, then the product must be way overpriced. Keep that in mind when you're shopping on this site.

Overall, all I want is to be reimbursed for my shipping costs for their mistake. It was their error, not mine. I hope they can resolve this issue soon. Thanks!

I recently made two purchases from FineArtAmerica, an online art marketplace, during their Black Friday sale. Unfortunately, both times I received the merchandise with incorrect invoices. As a result, I had to pay more taxes than I should have. The first time this happened was in 2016, and despite numerous emails, no one took responsibility for my loss. I was extremely disappointed with their customer service, which was very poor.

The second time I ordered was during last year's Black Friday sale, where they offered free shipping worldwide. I purchased an item worth US$ 214.96, but when the package arrived in Brazil, the invoice showed a value of US$ 518.22. This meant that I had to pay import taxes based on the wrong value, not the actual amount of my purchase. I refused to accept the package and instructed UPS to send it back. However, UPS only returned the package on January 19th, despite it being sent back on December 8th.

When I contacted FineArtAmerica for a refund, they refused, citing their return policy of 30 days. However, this policy should only be valid if they deliver a product in perfect condition and with the correct documents. Moreover, they chose the carrier (UPS), not me, so I cannot be held responsible for the carrier's procedures. I was extremely disappointed with their response, which was lazy, bureaucratic, and careless.

Overall, I would not recommend FineArtAmerica to anyone. I have bought many things from the US before, but I have never faced such incompetence and dishonesty from a company. Their customer service is very poor, and they do not take responsibility for their mistakes. I was extremely disappointed with my experience, and I will never buy from them again.

Terrible quality product. Non-reply from company. I found an astrophotography picture on their website that I wanted to buy as a print and frame to put on my wall. When the print got here, not only was it rolled with the printed surface on the outside of the roll (inside the roll is better for the picture), but when I un-rolled it, it looks as though it's been printed on a cheap, consumer-level printer with a dirty print head. Especially in the lighter areas of the image, the striping is so terrible that you can't even tell what the image is supposed to look like there. I could have honestly downloaded a photo off the internet at 72ppi and printed it myself on my own computer and gotten a better result. I emailed the company a complaint (and included a detail shot of the worst area of the image) through their "contact us" form on their website more than a week ago, and they have yet to reply. They likely get so many complaints about bad quality products that they just ignore them all now.

I am unable to track my order. I have contacted Customer Service several times via email. I purchased two tote bags on May 8. My order number is XXXXXXX. I received an email right away thanking me for my order and saying estimated ship date would be May 13 and i would receive an email when it shipped. My order total was $79.25, and I paid with my Visa card. I followed up with an email on May 28,2020 inquiring about my order. I got a computer generated email back saying thanks for reaching out and a ticket number had been created. The ticket number is XXXXXX. On May 30,2020 I received an email from *** saying sorry for the delay and that she would follow up with production and get back to me. never heard back from her or anyone. I sent more emails beginning the week of June 1,2020 and even phoned the number on their website, after 30 minutes of holding and no one answering I hung up. The number I called was XXX-XXX-XXXX. To date I have not been able to contact anyone or get an email answered.

I ordered 3 black and white framed prints on 11/4 (order XXXXXXX) to hang as a set from Fine Art America and they shipped one of them in the colored version. The said they would send the correct one, but instead sent another colored print (11/18 order XXXXXXX). Contacted them again and they shipped a 3rd print on 11/22 (order XXXXXXX) and SURPRISE they sent the wrong one again. I was only given a refund of one of these incorrect prints, so I need a refund for the other two $111.95 each including shipping. Also, I'd like a refund for the two pictures I"ve purchased as part of a set I cannot use ($190 owed back to me for those two). I've called and emailed numerous times and I'm given the run-around. First was told that it had been over 30 days since my first order, so no returns allowed for the original order. Then was told I didn't have to return them, just sent pictures of the destroyed images (which I did) and then no response to that. Please help me get a refund of $111.95 plus $111.95 plus $190 totaling $413.90.

Confirmed cancellation of two purchases. Refused to send in writing. Shipped one of the two items. Still did not cancel the other. I placed two orders with Sicovers.com through fine art America. The items were part of a set. The first two items were supposed to ship out 9/17 and were a time sensitive gift. The second two items estimated to ship 9/22. I called customer service 9/18. The rep stated it could be another week or two before the first item shipped. Let alone the second items, but stated they are delayed. Due to the delays I had to cancel my orders. Both orders were cancelled over the phone. I called again 9/21 at 9:00am. The rep stated both orders had been cancelled. I received shipment notification at 6:00pm on one of the orders. I called back and customer service stated my orders had not been cancelled and they would submit a ticket. The rep on the phone confirmed they will cancel the order and refund my money but refused again to provide anything in writing. I have still not received a refund and the half of my order that was ordered 4 days later shipped without the first one 2 days after cancellation was confirmed.

I ordered a high-quality framed art print online, but when it arrived, the packaging was excellent, yet the plexiglass had smudge marks and surface scratches. I contacted customer service to initiate a return based on their quality guarantee. I provided photos and a video of the defects, but the representative struggled to open the video. Despite multiple emails requesting return instructions due to my imminent travel plans, communication was poor. I even called to speak with a supervisor but received no response, and they are failing to honor their quality guarantee.

To whom it may concern, My spouse purchased a gift card for me from Fine Art America. I ended up in the hospital for several months last year and could not think about the gift certificate. I went to redeem it earlier this week, only to receive an error at checkout with no explanation. I reached out to Customer Service through email, phone and sat on hold/left a message. I also sent numerous emails and messages through social media for an explanation as to the error. I received a reply a day and a half later via email telling me that it was invalid after 12 months. I responded stating that under federal law gift cards do not expire until five years. I had also supplied the code that the "manager" asked me for. She disregarded the code in the email and replied "Most places that is not a law. Only in a couple. Ours is valid for 12 months". However, I don't believe that to be accurate in terms of the law. Disappointing and immoral. I forwarded her the code that she claimed she had not received again, while also asking if they were in the United States because I've never read via the FDIC that the law did not apply to "most places" Again, customer service delays. No response. Based on her tone and delays I don't anticipate much in terms of a resolution. I find their policy unethical and their service beyond disappointing and slow

I went on their website to purchase a *** blanket and some pillows when I went there at the top of the website was a 20% discount so I proceeded to start my order where it showed the price was a 20% discount in the sizes of each of the merchandise so I ordered four pillows two 26x26 and two more pillows 20x14 A shower curtain a fleece blanket and a duvet cover, Mind you everything was 20 off I went to check out I paid for my item through my *** and when I was done I went to my *** to check my account to make sure it was right and only said five items and I ordered seven almost 460.00 Worth this stuff when I noticed my order was wrong I looked it up they had revived my order without my permission to pillow has disappeared and it all was regular price the pillow sizes was even changed to the small ones when I emailed the company about this issue they said the promo code only last for just a few seconds and there was nothing they could do I told them that was bad business you can't change peoples orders and give discounts and not honor it so I called them to talk to a supervisor they told me the same thing this is very wrong very raunchy business to do the poor hard-working single parent people they shouldn't say they're going to give 20% and not give it and then revise peoples orders after they pay they should not be allowed to sell products to the world it's the worst experience as a consumer that I've ever had happen

Package delivered to incorrect address. A promise made to redeliver to correct address several times. We then asked for a refund - not received. November 3 ordered a print invoice *** IN THE STORM ON THE LAKE OF GALILEE REMBRAMT ***. 20 in by 30 in. Glossy canvass gallery wrap stretched canvas print 1.5 inch stretcher bars with mirrored image sides. Subtotal 242.86 shipping 31.60 for a total of $274.46 which was sent to incorrect address On Nov 18 we called XXX XXX XXXX and spoke to *** who advised a new print would be sent to correct address and we would hear within 1 to 2 days. Nov 20 spoke to *** being processed. Dec 3 spoke to *** in production and will be reshipped Also spoke to *** and asked for a full refund would hear 1 to 2 days. Dec 9 spoke to ***; will speak to *** (***) who is overlooking new info. email received from *** advising that he had informed his production team about delivered request and as soon as they respond he will respond. I was provided with tracking number XXXXXXXXXXXX. I asked to escalate matter. Sent to Supervisor *** who denied refund as they delivered parcel to address provided. However, she could not provide proof of delivery. But told me that I could reorder item. I asked what that meant;( that I have to order at my cost.) I have not heard back from her. Dec 16 spoke to *** who advised she would assign issue to a higher staff member. 1 to 2 days again. Dec 18 spoke to *** sending info to *** again who is higher than ***. 1 to 2 days. On Dec 23 spoke to ***. She sees that I have not had a reply. She sent request again under ticket XXXXXX. So far, a total of 11 people. I saved for this gift for Christmas and so far out of pocket $274.46.

Customer service is TERRIBEL! They do not answer or take action for requests made my the customer. I ordered a tshirt on January 16...order #XXXXXXX. I chose a size xlarge, but after the purchase was made I saw that the size ordered was medium. I immediately used their online request contact form, and requested that they change the size of the shirt. I received an email stating that I would be contacted. I was not contacted. The next day I sent another request form asking to have the order size changed, and got not reply. Later that same day, January 17, I sent another request form asking to have my order cancelled. I recieved a reply on January 18 saying they would contact the production team to cancel the order and would be in contact with me. I did not hear back. So on January 18 I sent yet another request to cancel the order and refund my money, which was not answered. On January 19 I requested again to cancel the order and refund my money. I received a reply saying that the cancel request had been made. The morning of January 20, now 4 days after original order was placed, I received a shipping notice for the item, in the wrong size. I sent another request saying that I wanted a refund and refuse to pay for return shipping for an item that I requested not be sent. I was told to refuse the order when it arrived and when they recieve it back, I would get a refund. This is unacceptable customer service practices. I should not have to go through so much trouble and wait so very long to get my money refunded when I made summary requests to cancel the order well in advance of shipping. I simply want my money back and do not want to have to deal with this horrible company who clearly does not care about customers.

On Friday Oct 22, 2021 at approx. 8pm my wife and I were shopping for print art and were lured to Fine Art America's website by a discounted sales price on a line of products. Specifically the particular item we wanted to purchases was advertised as being on sale from the list price of $184.88 each to a sale price of $148.00 each. Within an hour of going to the website we selected three prints from a specific artist that were all of the same size and and advertised sales price and proceeded to check out. When we entered checkout the total cost (before S&H and taxes) was $444.00 (the advertised sales price of $148.00/each x 3), and this remained the case until the final step where payment information is entered. When we got to the payment information screen the price returned to the full price and the total became $554.64 (plus taxes and S&H). I contacted their customer service and received and email from Judy indicating that it was a limit time offer and that there was nothing that could be done. I requested a phone number so I could call them and a representative confirmed that some offers are only for short windows of time, and confirmed that the site doesn't make customers aware that the offer is limited time or that it will expire. This appears to be an intentional bait and switch tactic, and looks to be a predatory sales strategy to lure buyers in with sale prices and then remove them when the buyer gets to the final part of the check out process. If I hadn't double checked the price and all of the information prior to entering a credit card # I may never of realized that the price changed. An investigation would reveal how many sales offers were removed while in the check out cart and I suspect this a systemic issue with FAA. The owner, *** has a technology background and designed this platform per news articles. The ticket ID# is XXXXXX.