Fine Art America
Reviews and Complaints

Unfortunately I have to give them one star . If there was an option for no stars that would be it. I have been an artis with Fine Art America for many many years and have sold a lot of artwork on there. For over a year now I have not been able to log in to my account and have not been receiving payments for sold art (my page is still there and artwork still available). I have contacted FAA too many times to mention via their help page on site (tech support) and through messaging on their face book page and after over a year still have not had a response from a single contact. Steer very clear of them if you are an artist as it also took my wife (who sells a lot more than me as a professional artist) over 8 months to get a response from them just to change her email address as her existing one expired.

I ordered a print in November for a sick family member- I spent time picking out a frame and matt border. I was never informed that the order was cancelled; Not by e-mail or phone. The print was costly over $900 I just called today 02/21/22 and was told there is no manager to speak with and I would be getting a refund on the card I used. That card has since been cancelled. I was told a woman named April will e-mail back no way to speak over phone possibly within 48 hours? It has been over 3 months. How can you do business this way? I was also told they did not have enough frames or materials- Maybe you could e-mail or follow up with a customer to pick an alternate option- Perhaps the company should dedicate a service line just for customer service including other order discrepancies. I will not use their services again. I hope to return here and advise when I receive a refund

Business not to be trusted especially on returns. I ordered a print online on March 8th. Less than an hour later I changed my mind and cancelled my order to customer service at the same online address, and next day called customer service to reiterate my cancellation. I thought that was it but, on March 11th, I got an email that the item had shipped. I called again to complain and was told there was no record of my two earlier attempts to cancel. I told the company representative that I was going to return it unopened and when the package arrived on March 12th I printed return instructions and shipped it back by UPS. It arrived to their returns office on March 15th and as of this writing on March 20th, my refund has not been received, despite my leaving two voicemail messages and speaking to a representative about the refund. Take heed! This is not a company that is trustworthy, or dependable. I'll never use them again.

December 6th. 2021 at 5:30 pm On November 26th. I ordered a sweatshirt/Hoodie with a Honda Goldwing Trike with a photo!Silkscreen on it by Patti Deters on Jupiter Orange. In their website of selections this is the one I choose. They indicated 2 day delivery! I received my sweatshirt December 5th. 2021 for $49.50. 10 CALENDAR DAYS LATER! The silkscreen/photo had them front wheel partially cut off and did not reflect their wecsite selection showing my selection AND NOT HAVING THE FRONT WHEEL PARTIALLY CUT OFF. I sent them a message that this was not acceptable and was Poor Quality. They said they would issue a credit and for me to CUT IT IN HALF AND SEND THEM A PHOTO SHOWING IT CUT IN HALF. And order a replacement because they did not want them one I received back. They blamed me for not portioning it properly when I placed the order. I said I will keep it to wipe up grease on my garage floor. I said I will file a complaint with the Complaintsboard.com ALONG WITH 50 PLUS THAT HAVE FILED COMPLAINTS. THEY HAVE AN "F" RATING WITH THE Complaintsboard.com!

BEWARE: THIS SITE DOES NOT HONOR ITS DISCOUNT OFFERS. The banner across the top of the page proclaimed, "20% off all wall art! Today only! Offer ends tonight at midnight EST." However, when I placed the image in my cart, the discount was not applied. When I called Customer Service to report this, they said they couldn't help me and that I would have to e-mail Tech Support, which I did. Of course, Tech Support didn't write back until a few days later, and when they did, they said they wouldn't honor the discount, since it had expired at midnight on the day that I placed the item in my cart! I wrote back, explaining that I had tried to place the order on the day when the discount was active, but it had not been applied, and that because the error was theirs, they should honor the discount. They wrote back, refusing to honor the discount and suggesting that I cancel the order. I can't believe they were actually willing to lose a $500 order just to save less than $40 (the approximate amount of the discount). This whole experience has left a bad taste in my mouth. I will not order from Fine Art America ever again.

This website is a haven for sexual predators. I was on this site to sell my artwork and received a message from a person asking to speak with me through email. I had never been on this site before and I didn't know how the business process worked, so I emailed the individual whom I thought was interested in my artwork. I then received a vulgar message with explicit photos from this individual asking me to in turn send her photos of myself. I immediately blocked her from emailing me and I never responded to her, I also reported this issue to Fine Art America and I never heard back from them. I thought maybe they never received my complaint so I tried again with the same result. After numerous attempts to contact someone at this company about this sexual harassment I finally gave up. Sadly, a few weeks ago I received another email with the same sexually explicit content, again I tried to contact Fine Art America with my concerns and with screen shots of the emails and photos I have been receiving and no one has contacted me back. This website encourages sexual predators and they don't care about their customers BEWARE.

I ordered a puzzle on November 30th, I needed it by 12/17. When I ordered this product the shipping was within 1 to 2 business days. It has been 12 business days and it has not yet shipped. I sent a message on 12/11 asking how soon my order could be shipped. I was told they were having delays. I waited a few more days and then decided to buy a different gift because this one would not make it in the time needed. On 12/14 I called to cancel this order since I have not yet received it and had to buy something else. I was misled by the call center in thinking this order would be canceled and a refund would be issued. On 12/16 I received an email apologizing for the delay again. The evening of 12/16 I called the call center again and was told that no refund could be issued unless the item was past 30 days. And the only way that I would recieve a refund was if I returned the order after it was received and I would be paying for the return shipping! I have been ordering gifts online for years and have never had any issues. This is the first, and definitely will be the last time that I ever order from Fine Art America again! The customer service of this company is terrible! Save yourself the same frustration and shop somewhere else! I promise you will be much happier if you do.

What everyone else has said! I am so DONE with them! I have ordered thousands of dollars in masks from them and 90% of my orders have been a nightmare! The shipping is abysmal! The customer service is WORSE! Every single person that you talk to is defensive, lackadaisical or just outright lying and misrepresenting! I've lost so many customers because of their complete lack of accountability and their seemingly outright disdain for their customers. I've never felt less appreciated and valued as a customer, EVER! Never will they make any effort to expedite an order, even when they are the ones who screwed up!

For example: I ordered 3 masks on 3/20 and 5 minutes later cancelled that order because I only meant to order 2. I then reordered the 2 masks about 10 minutes after that. Then about a week later, I went to check on the progress and they did not even have the order in production and said I would have to reorder and I would have to pay for overnight shipping. That was after I asked that they expedite the order since it should have been in production for a week already and that it wasn't was not my fault, but their mistake, That was their version of a "conciliatory" message to me that I would have to pay for overnight shipping! That being $25.50 which I could not justify for an order that was $24.00 and I certainly couldn't pass *** cost to MY customer. So I waited until I had several more orders and then ordered 10 masks on 3/30 and did pay for overnight shipping as I was now really late in my commitment to my customers! And just to clarify, on their website, when you order masks, it states that it takes 2-3 days in production. And so then it should only be 4 days with overnight shipping if you pay for that. Well it is now 7 days since I ordered the masks and I have called and emailed several times to inquire and I have had nothing but excuses and grief from this company. And I am certain that they just do NOT care! So I get why they have an "F" rating with the Complaintsboard.com. I've let this ineptitude slide too many times in the past and this order is my last straw and my last time!

I have ordered greeting cards in the past from this company and been quite happy but my experience this Christmas concerns me and I feel I should warn about this potential. This year has not been easy for anyone, but for example, if you went to buy cards at another online stationary company, they let you know that they were overwhelmed with orders, were understaffed, and there would be a delay in shipping and although the cards would make it by December 25th, they would likely arrive quite late. I bought my Christmas Cards from Fine Art America because they indicated that they would ship in 5-7 days. On the 7th day, I called customer service. I had not received any notification of shipping and I was concerned that they were as backlogged as everyone else, and I intended to cancel my order. They told me that my cards just shipped and I should expect them any time. I indicated that I did not receive any confirmation about this and the person read me the tracking number over the phone. It was curious that right after this call I received an email that the cards had shipped from Fine Art. You can cancel the order if the cards have not gone in to production, but if shipped, you have to wait for them to arrive in order to return/refund. For the next 12 days the tracking number provided shows that the cards had not been shipped, only that the label had been created, right after I had called. When I called customer service again, several days later, I was told to take it up with USPS, that they did not scan the cards...again, curious since it would have to take 3 failures...cards not scanned, cards not scanned as they moved along, cards taking longer than two weeks to deliver. No other problems were seen this entire season from USPS and I did ALOT of online shopping (estimate over 35 deliveries). I am sorry to say but my personal belief is that the cards have not even been created yet and now I have to sit for a month to see if they show up before I can request a refund. There is also a problem in that they document on their policy page that you can only get a refund, 30 days after the order... but they are indicating that I need to wait 30 days from the ship date to request a refund. I have requested in writing now 3 times to confirm that I will still be able to get a refund if past the 30 day purchase date if they do not show. Also, I will be expected to pay for shipping, even though there is no evidence it was shipped. This could be perceived as a scam. As others have indicated, managers do not return calls, and customer service only sporadically respond to online issues and concerns. There is an ethic and integrity issue here and they are not fooling anyone. I just think they should be honest so the consumer can decide what is right for them. I know what is right for me is to find other businesses that appreciate my money and respect me enough to not play games like this.

On December 22nd I upgraded my account with Fine Art America to the annual premium membership and paid $30 membership. The same evening I was able to login to my account just fine, however on the morning of the 23rd I was not longer able to login to my "FineArtAmerica" account, the onscreen message said my account has been closed. I called customer service (spoke with *** to find out what the issue is and why my account was closed, she made not of my issue and assured me to send to *** to get a resolution. In addition she sent me to tech- support. I emailed them from my custom domain email account ***@michaelastubbs.com and received no response at all. This email address works just fine even with government related emails I receive. On Monday the 27th of December I called customer service again, spoke with *** and he told me a few different things, first he stated my account was reenabled however their emails are not going through to my custom domain email address. He said it would be better to use a gmail account. The next statement he made to me was my account was closed because I didn't have any pictures uploaded. My response was how can I upload pictures to an account that was wiped out for no reason in my opinion. I wanted to use the upgrade to the premium membership to start new with Fine Art America instead I was cheated out of my $30 I paid for the service I did not receive because they closed my account. I asked *** for the ticket # and sent and email response to this *** from my gmail account and actually got a generic message back but still no resolution. This has been going on for the past 7 days, no *** resolution, no refund. I even said I would create a new account under my gmail address and would like for them to then apply the premium membership to this new account I would create. Still no response. They claim they have 24/7 support and that is not true

I am an artist and SELLER who sells his art on Fine Art America. I paid $30 for the year. Fine Art America offers a set of premium features for $30/year in total. That includes my own Website here, which I designed based on a template provided by Fine Art America's Web Designer. Browser issues arose while designing my website data, images, text, etc. Using Fine Art America's internal website Designer to layout and design the Slides at the top of my webpage, I authored three slides and published them. It took around 1hr and 15minutes to create. Later, when I attempted to create Slide #4 and publish it, the webpage reloaded, and all three slides disappeared. My work was lost, irretrievable. I recreated three more slides, but upon publishing the last one, the webpage reloaded, and all slides were deleted again. This happened a third time, resulting in nine total slides lost, equating to three hours of my time. Currently, I managed to produce three new slides, making 12 in total, and successfully saved them. However, I am hesitant to use this slide creation tool again for fear of losing my data. FAA has not responded appropriately to my complaint regarding their fatal backend bug, which is causing me harm when trying to author my website using their platform. Additional issues: The COPY and RIGHT CLICK feature is enabled, allowing copying and pasting images, which can then be pasted into Photoshop or any image software and printed at a decent resolution or used online or in print. There are ways to prevent copying images from a webpage, but Fine Art America does not employ such measures, which is a huge oversight, as is their response to this issue, which was brought to their attention in March.

I ordered/purchased /received two (2) coffee mugs. Items were received but I am completely dissatisfied with the quality. For almost a two week period I have contacted their customer service number expressing my dissatisfaction with the products. I have requested a refund, as that was offered as an option AND followed their advertised customer satisfaction guarantee. Over the past week and a half I have made numerous phone calls and have responded to numerous emails. I've jumped through every single hoop they have required ( sending images, phone calls, attempting to speak to a supervisor whose voicemail is full when I'm transferred there) The most recent communication came through an email sent to me at 3 a m! This e mail now has a new " ticket number". A call AGAIN today, I am told by the customer service rep that someone opened a new ticket number ! While I receive yet another e mail advising me to send a picture of the packaging that they want me to destroy. I've also received an e mail from " ***" providing a cell phone number asking me to send the images to that. Which I did, with no response back. It seems as though this company is sketchy. Their customer service is lacking to say the least. I'm getting nothing but the run around. Two different ticket numbers now for my refund request, a cell phone to use that they don't respond to, ONE supervisor who does not answer and has no voicemail option available. I've paid almost $50; they received payment ; they are NOT standing behind their advertised return policy ; they have my credit card number which I'm not comfortable with AT ALL; AND TODAY IM TOLD I HAVE UNTIL 12/31 TO PROCESS THE REFUND, WHEN THAT IS WHAT IVE BEEN TRYING TO DO FOR OVER A WEEK. Online reviews are 1 star, with negative comments. Wish I had looked into that before ordering. This company should not be taking people's money. I order with several other businesses and have never experienced such a nightmare

I bought six framed prints from Fine Art Retailers. When they arrived, I saw two had top lettering cut off, one halfway. I reviewed my design paperwork and website previews; no issues were shown. I filed a support claim with photos but faced issues with the representative viewing them. Despite multiple sends and file size checks, I was asked to resubmit the claim. Later, I was wrongly blamed for image positioning, despite no such tool on the site and correct previews. The rep's own image confirmed this. Yet, they denied a full refund, including shipping, and refused to acknowledge their craftsmanship errors, contrary to their satisfaction guarantee.

I placed an order on XX-XX-XXXX and have not received it. According to the company it has been shipped but the USPS has yet to receive it. I placed an order on 11/27 (Order # XXXXXXX) which was guaranteed to arrive by Christmas using their "Standard" $15 shipping. The website specifically stated on the product information page that orders were shipped out within 2 to 3 days from placing the order. I never received any shipping or tracking information from Fine Art America. I called their customer service line (XXX-XXX-XXXX) three times to inquire about my order, and was on hold each time 20 to 30 minutes just to speak with a representative. All three phone calls resulted in the same "canned" answer, giving me no specific information about the whereabouts or status of my order. All three times I was basically told that shipping was delayed on everything but that it should arrive in a "few days", and if it didn't to contact them again. I was still never given a status update or shipping/tracking information on my specific order during any of the three phone calls. I was however, very condescendingly told by one of their representatives that I chose the "cheap" shipping and that it was basically my fault that I had not received my order because of that. I filed an inquiry via email into the status of my order, and the response was basically the same that I had received on the phone: deliveries were taking longer than normal, but it will show up eventually. I also finally received a tracking number that was assigned to my order. As of yet, the tracking number that they provided me with has shown NO movement out of their warehouse in Holderness, NH. According to the USPS it has not even been sent out of their warehouse to a postal facility to even begin the shipping process. Still, after three email inquiries, Fine Art America's only response is that it has been shipped and it will eventually get to me. I have filed a complaint with the USPS, but they cannot do anything until the package with the tracking number assigned to my order actually enters their system, The best they have been able to do is to narrow it down to the Fine Art Facility/Warehouse in NH (which I'm assuming is where my package is just sitting).