Fine Art America
Reviews and Complaints

Like many here - customer service is non-existent - Finally found a chat bot who would give me the answer for $5. WHAT?

I have a paid 'artist' subscription and cannot edit or find my CC to update or cancel subscription. Quality of products has been ok...

When I joined in 2010 it was really quite good. Since then... Cannot and will not recommend this site.

On May 13, 2024, money was automatically taken from my white credit card without my permission, knowledge, or consent. This payment was for an automatic membership on a site, which I did not authorize. I contacted Fine Art America to request a refund and cancel the automatic membership. Fine Art America canceled the membership promptly, but they did not refund the money. I communicated with a woman who works for Fine Art America, and she provided me with a transaction number indicating a $30 payment. Despite this, my card service team confirmed that no refund had been initiated by the merchant. When I asked the woman from Fine Art America for a refund document, she refused and insisted that the payment had been made, which is not the case. Her name is Abbie Shores.

I stumbled upon Fine Art America while browsing the internet for a new shower curtain. Let me tell you, this website has a plethora of stunning shower curtains that are sure to make any bathroom pop! I was blown away by the selection and ended up purchasing a breathtaking shower curtain that caught my eye. The checkout process was a breeze and the delivery was fairly quick, considering the current shipping delays that are happening all over the world.

Unfortunately, when I received the shower curtain, it didn't quite work in my bathroom. The image was too large for the small space and it ended up overpowering the room. So, I decided to call the company and request a return authorization. They provided me with an RMA number and a return shipping label, and I sent the shower curtain back without any issues.

However, the next day, I received an email asking me why I wanted to return the product, even though I had already explained it in my phone call. There were subsequent emails asking for details such as my order number and date of purchase. Then, I was asked to destroy the shower curtain and provide a photo of the destroyed product instead of returning it. I was confused and frustrated, as it seemed like the company's employees were not communicating with each other. Why provide an RMA and shipping label if they were just going to ask me to destroy the product later on?

The return process was definitely a bit of a headache, but I eventually got it sorted out. I do think that the returns portion of the FAQs could be more concise and direct buyers to the right place to begin the return process. Despite this, I found another shower curtain on the site that I absolutely love and am eagerly awaiting its arrival. I would definitely purchase from Fine Art America again, as their selection is truly unparalleled.

I recently had a less than satisfactory experience with FineArtAmerica. I reached out to their customer service representative, Lorenz, but unfortunately, they were not very helpful. I requested a call back, but instead, I was given the runaround and had to spend a lot of time going back and forth with them via email.

I had ordered a print with specific dimensions, but when it arrived, it was not the correct size. The mat was also not the correct size, and there were small scratches on the acrylic cover. To make matters worse, I had ordered the print during their Black Friday sale, where they advertised a 25% discount. However, when I checked the price again later, it was being sold for $102 with no discount, even though it was originally priced at $113 during the sale. This felt like a scam to me.

I was disappointed with the overall experience, especially since I had taken great care to measure and ensure that the print would match the size and details of another picture I had. I had also trusted that FineArtAmerica was a reliable company, but it took them 17 days to ship my order, even though they had promised to ship it within 2-3 days.

To add insult to injury, FineArtAmerica expected me to ship the incorrect order back to them at my own cost, even though it was their mistake. I did not have the time or resources to do so, and I was frustrated that they were not taking responsibility for their error.

Furthermore, I found that their website was not very user-friendly. Their computers gave different information each time I entered my order details, and I was unable to open the email invoice they sent me after my order. This has never happened to me with any other online order.

Overall, I was very disappointed with my experience with FineArtAmerica. I would not recommend them to others and would advise anyone considering purchasing from them to proceed with caution. There are other sites where you can get similar prints framed for a lower price, and with better customer service.

Fine Art America is amazing! I recently purchased Kume Bryant's Crown Of Righteousness and it is absolutely stunning. My wife saw the image on my daughter's iPhone as wallpaper and was immediately moved by it. She changed her wallpaper to the same image and I knew I had to surprise her with the artwork. I ordered the print in life size and had it custom framed and matted. I was blown away when I was able to contact the artist herself, Kume Bryant, and she offered me several options regarding the type of paper, frame, and matting. She even sent a very detailed email with all the information I needed.

When the print arrived, I was disappointed to find that it was damaged. I contacted both Fine Art America and Kume Bryant, even though it was already 35 days after I received the print and the return option had expired. To my surprise, Kume Bryant ordered a replacement print to be sent the next day at her own expense. The very next day, Fine Art America also contacted me and ordered me a replacement print without hesitation. I was amazed by the integrity of both the artist and the company.

I am so grateful for Kume Bryant's talent and her willingness to use it to glorify God and bless others. I display this beautiful work of art in my wife's dressing room and she looks at it every day. The message behind the artwork is powerful, but the integrity of the artist and the company make it even more special. Thank you, Kume Bryant and Fine Art America, for your amazing work!

I recently had a paid account with FineArtAmerica and I must say, I was not impressed with their customer service. When my subscription ended, I found that I could no longer access my credit card information in my account settings. I tried to edit the details or remove it, but to no avail. I was quite frustrated and decided to contact their customer service team for assistance.

To my surprise, I was told that the only way I could regain access to my credit card information was if I upgraded my account again. I was taken aback by this response and felt like they were holding my credit card information hostage. I tried to reason with them and explain that I did not want to renew my subscription, but they refused to acknowledge that they were doing anything wrong or shady.

I must say, I was quite disappointed with the way they handled the situation. It felt like they were deliberately misunderstanding my concerns and were not willing to help me in any way. I felt like my trust had been betrayed and I was left with no other option but to stay away from their services.

To make matters worse, when FineArtAmerica responded to my initial post, they completely missed the point. They assumed that my credit card had expired and provided me with instructions on how to update it. However, my issue was not with an expired credit card, but with the fact that I could no longer access my credit card information in my account settings.

I wanted to be able to log into my account, see the credit card I added to this account, and edit it as I see fit. I did not want to renew my subscription just to remove my credit card information. It felt like they had no right to restrict access to information that I had put there. What's next, are they going to put people's addresses and emails behind a paywall too?

In conclusion, I would not recommend FineArtAmerica to anyone. Their customer service is lacking and their policies are questionable. I hope they take this feedback seriously and make the necessary changes to improve their services.

I know some artists who have been members of FineArtAmerica for over a decade. They've expanded into all sorts of products like coffee mugs, yoga mats, iPhone covers, and even jigsaw puzzles. But I have a lot of complaints about this website, and I'm very defensive of the creative artists that I know who are members. I prefer to support them by buying from them directly.

One of my biggest issues with FineArtAmerica is their shipping fees. They seem to be getting higher and higher, and they often add to the shipping costs when they promote a "sale" on certain items. I've seen cases where a small canvas print that's valued at $400 costs $350 to ship. That's just ridiculous. Recently, I bought a jigsaw puzzle of my hometown of Litchfield, CT, by an artist whose work I love. I buy jigsaw puzzles all year long from places like White Mountain and Ravensburger that are high quality and cost $25-$30 with free shipping. But FineArtAmerica charged me $47 plus an additional $15 for shipping! I could have purchased three 1000-piece puzzles from White Mountain for that price.

What I've found is that FineArtAmerica has a built-in price of over $37 already as a starting point (without any artwork) before the artists even add their markup. That's already $11 more than what other places charge for a finished puzzle. I've watched YouTube videos on how puzzles are made, and it's a very fast and efficient process. The card stock for the puzzles comes in huge sheets, and the images are printed, stamped out, and sorted by automation. The raw materials are bulk ordered, and maybe each puzzle costs $2 to manufacture. So where does the greed end?

I've contacted the artist, and they're only making between $5-$8 off a puzzle. The same situation applies to yoga mats. The one we ordered is already flaking off, and the price before shipping was 50% higher than what we could have ordered a high-quality mat elsewhere. The artist said the base price was already over $60 before they could add their own markup. It's just not fair.

Overall, I think FineArtAmerica has some serious issues with their pricing and shipping fees. I'll continue to support the artists I know by buying from them directly, rather than going through this website.

I gotta say, I'm pretty bummed out about my experience with Fine Art America. I ordered a print, mat, and frame for my husband's first anniversary gift, but the workmanship was just not up to par. The print wasn't straight inside the mat and frame, and the mat covered up part of the print on one side but not the other. It was a mess! I even attached a photo to my email to customer service, but they just told me it was my fault for selecting a mat that was too big. But get this - the mat size they suggested wasn't even an option on the website! What gives?

To make matters worse, they won't take it back and refund me the full amount I paid. They said they'd refund me the purchase amount, but not the shipping. But their website says they only don't reimburse shipping if it's not a quality defect, and this was definitely a quality defect. When I asked for a supervisor's phone number or for someone to contact me, I never heard back. It's like they don't even care about their customers!

My husband was really disappointed with his gift, and honestly, so am I. I don't want to destroy it just to get a refund, and I don't want to pay more to ship it back to them. So I guess we're stuck with a messed up print that we can't even fully see. I definitely won't be buying from Fine Art America again, and I'll be telling my friends to steer clear too. They just don't stand by their work or help their customers out.

I recently made a purchase from Fine Art America and was given a delivery date by UPS. However, when the delivery date came and went, I was surprised to find that my package had not arrived. According to the tracking details, the package had been delivered at 2pm and left on my porch. The only problem was that I don't have a porch on my property! After searching around my house, I realized that the package was nowhere to be found. I even checked my Ring doorbell footage, but nobody had approached my house at 2pm.

I contacted UPS to report the issue, and they quickly responded to inform me that the package had been lost in transit. They advised me to contact Fine Art America to resolve the issue.

I reached out to Fine Art America and was instructed to raise a ticket on their website. I explained the situation and provided them with the written confirmation from UPS that the package had been lost. However, their response was less than helpful. They simply replied, "It looks like this has been delivered, thanks!" and provided me with the tracking details that UPS had since updated to show that the item was not delivered.

After three days of waiting for a response, I finally received a reply suggesting that I should check around my house for the package. They also informed me that they could not resend the order and that I would have to be refunded and then submit the order again. This was incredibly frustrating, as I had already provided them with written confirmation from UPS that the package was lost.

I decided to call Fine Art America to speak with an operative directly. They assured me that there was no reason why they couldn't reorder the item and that I should be receiving it soon. However, I later received another email from a different operative stating that the original order was en route and being held for VAT payment. This was confusing, as I had already been told that the original package was lost.

I replied to the email, expressing my frustration and explaining that I had already provided them with written confirmation from UPS that the package was lost. However, I received no response for days. When I called again, I was told that the telephone operatives could only pass my message on to the relevant department and that they couldn't actually do anything. They explained that the department dealing with the issue only communicated via email.

Finally, I received an email stating that my order had been refunded. This was not what I had asked for, as I had always stated that I wanted the order resent as it was a gift. At the time of writing this review, I have still not received my refund.

Overall, my experience with Fine Art America was atrocious. Their customer service was the worst I have ever experienced. While the original fault may have been with UPS, Fine Art America's response was unhelpful and frustrating. They ignored every point I raised and every request I made. I strongly advise others to avoid this company. They are simply con artists representing artists.

I don't usually like to criticize, but I have to say that FineArtAmerica has some issues that both buyers and sellers should be aware of. Let's start with the buyers. Don't be fooled by the term "collectors" that is thrown around so freely on the site. FineArtAmerica is really geared towards casual art buyers, not serious collectors. If you're looking for high-end art, you're better off going to a curated gallery. That being said, there are some beautiful paintings and fine art photography on the site, but you have to search for them. Don't rely on the suggested art decor groupings that the site pushes on you. Use the keyword search instead, especially for fine art photography.

One thing to note about the print quality is that FineArtAmerica shares vendors with other online art stores. These vendors are known in the industry as economy printers, which means that the quality of the metal and acrylic prints is poor. Stick with a fine art print on paper if you want to be happy with your purchase. If you find an artist you like, be sure to click on their name and go to their individual site. Read their bio and see if they have their own personal website. Established artists usually have their own site, and you may be able to purchase higher quality presentations directly from them.

Now, let's talk about the artists. There are pros and cons to selling on FineArtAmerica. The site currently has almost 500,000 members, which is a lot of competition. Not all of these members are high-quality artists, either. Anyone can create an account and start uploading their work, which means that there is a lot of garbage that potential buyers have to wade through to find your art.

If you're a fine art photographer, you should also be aware that your art is not right-click disabled. This means that anyone can take a 900-pixel wide image of your work and use it for free on their blog or website without giving you credit or compensation. If this doesn't bother you, then you're probably not at a level where you should be selling your art yet.

Finally, let's talk about the products that FineArtAmerica offers. The site has moved away from fine art and is now competing with places like Zazzle. You can sell items like duvet covers and throw pillows, which is fine if you're just starting out. However, if you're an established artist, you may find this to be a bit of a disgrace. The site's algorithm used to work nicely, but now sales stats are skewed by artists selling home goods items for very low markups on sites like Etsy and eBay. This means that funky patterns and graphic designs done by computers are replacing the top spots once held by actual artists. Unless the site separates genres more specifically and puts home goods squarely away from fine art paintings and photographic images, you may be disappointed.

As an artist, I've had my fair share of experiences with FineArtAmerica (FAA). I've tried it out three times now, and each time has been a different experience. The first time, I didn't feel comfortable and left. The second time, I was banned for a year for confronting a moderator in the discussion forum about them breaking their own rules by spamming every discussion with their images for sale.

But the third time was the charm. I decided to give it a real go and forget about the past. I uploaded about 300 images and sold a few from my Instagram posts, not from the FAA search that they brag about.

If you're a new photographer or artist looking to sell on FAA, good luck. The system they use is a pyramid structure. The more sales you have, the higher you move up in the search. So that means others who have been there for 3 to 7 years are on top, even if the work they sell is sub-par. A lot of it is, to be honest. What FAA and the frequent users will tell you is that if you want to sell online, you have to work hard at it. If you can't bring your own buyers here, you're lazy. They have this notion that $30 dollars is cheap to get your own site to sell.

But let's be real here. You don't own anything or have a website there. It's a page that FAA owns that you use. Again, it's not a website and it's not yours. All the customers that come in to buy your prints are kept secret for FAA only. You don't get to have your own customer's info, FAA does. They won't give you the info from your own sales.

Then they have promotions to help new artists and photographers sell. They don't work and haven't for years. In order to use the promotion, you have to put a link from FAA in a high traffic area in your blog or website, then they are supposed to reciprocate and have your image show on the third row in the first page of search results. For less savvy internet users, you will say "it works, I see my images". Try signing out and looking. You won't show up, it's a facade. They do, however, take your link. Nice, huh? One of the moderators said for over a year that they are working on it, lol. They come up with new items to sell every week, but don't have time to fix important things that help the members. They do take your links though.

Customer service is null for both artists and buyers. FAA never gives any discounts, it has to come from the artist's side. They charge a big flat rate because they have to pay a printer, then take their own cut. The artist is left with minimal payout.

The discussion forum is a bunch of groupies that sell pretty well. They will not let you know this at all costs, but eventually, they can't hold back from bragging. They will suck you dry for any info you have about social media or other types of marketing that are new, that may help them other places. They will not give you any tips that are relevant, mostly will send you to their blog post from a link. It helps them rank better in FAA's search.

Another important thing to remember is that all those discussions they post can be made private, so only members can see them, and anyone can make it private. Yes, so that means when a customer or artist has problems concerning bad workmanship or things not working right and makes a discussion, the regs make it private so no one outside FAA thinks they have problems. Everything is great.

I really don't blame them. Some of them sell a ton and don't want anything to ruin that.

I can't really say much about the printers because I never ordered anything myself, or would ever. I do see customers that come into the forum all the time complaining though.

Also, if you do join and pay the $30 for the year, you have to tell a moderator to cancel your membership before the anniversary date, or they will auto-charge you again. There is no opt-out. I'm sure that they hope you forget because it was only $30, and many people do until they see the new charge. Lots of those discussions too, but they turn private real fast, so you will never see them.

To me, this place is a scam pyramid scheme with no regard for its members. I can only imagine what print labs they use.

I recently had a terrible experience with FineArtAmerica. I purchased some baby clothes on September 11, 2022, but after receiving a tracking number that did not work, I approached FAA. Their email stated that the order had shipped on November 14, 2022, but I was not really worried or anything. On November 19, 2022, I contacted FAA to inquire about the status of my order. They responded on November 20, 2022, stating that the order had shipped and provided the same tracking number. However, they also said that the package would be processed by the international carrier. I was confused and wondered if it had been shipped or not.

On November 22, 2022, the package was received for processing, which was two days after it was supposed to have been shipped. On December 1, 2022, I noticed that the package was moving, but the address in the tracking information was off. There was a typo, and they had shortened what could not be shortened because in the local language, that just does not exist. Instead of "ABC XYZ," it was "BAC X." I informed FAA before it was too late.

On December 2, 2022, FAA responded, stating that they understood that I wanted to know the status of my order and apologized for the delays in shipping my order. However, they repeated themselves over and over again, and I wondered if they even noticed the typo in the address, which was my main concern. On December 2, 2022, I informed FAA that my issue was with the address used, nothing else.

On December 5, 2022, FAA asked me to provide them with my updated shipping address, which was frustrating because they did not read my previous emails. I asked them if they even read the emails previously sent and explained once again the issue with the address and that the address "in their system is correct" but does not match the one in the tracking info.

On December 6, 2022, FAA asked me to send them the shipping address so they could double-check it if it was correct in their system. I was annoyed because I had already provided them with the correct information. On December 8, 2022, FAA sent me a screenshot of the tracking information, which was confusing because they did not seem to understand English.

On January 4, 2023, I asked FAA for an update on my package and informed them that they had registered/sent it to a non-existing address, as I had mentioned more than once. On January 5, 2023, FAA responded, stating that the package was still pending acceptance, and the estimated delivery date would generate once cleared. If the package did not deliver within the next ten business days, I was to reach back to them to further investigate.

On January 6, 2023, I asked FAA to process my request for a refund ASAP because I was no longer interested in the products. The delivery process had been horrible, and I had no confidence in their company or customer service. On January 6, 2023, FAA responded, stating that they could not request to cancel the order at that time because the order had already been shipped and was currently in international transit. They asked me to wait until January 12, 2023, and if the order still had not arrived, they would consider it lost in transit and refund me right away.

On January 12, 2023, the package did not arrive, and I asked FAA to refund me "right away" as stated in their last email. However, they did not respond. On January 13, 2023, I asked them again, but there was still no reply. On January 16, 2023, there was still no reply or "refund right away."

In conclusion, I would not recommend FineArtAmerica to anyone. They gave me the runaround, told me nothing, and repeated themselves over and over again. Nothing got solved, and I had a terrible experience.

Ordered a custom puzzle on 12/3. Website said 5-7 business days and then shipping. On 12/17 I inquired on shipping status and was told they were behind but would upgrade shipping in order to receive by 12/24. Today is 12/27 and still have not received. A response to a 2nd inquiry by me says it was shipped on 12/22. However tracking shows label as being created but not shipped. Very disappointing.

I ordered 18 pieces of art on Nov 27th (using a black friday sale discount) and was immediately charged $5100. They still haven't shipped ANY of the pieces and no one will email me back from customer service. Left several messages for the supervisor, Judy, who seems to always have a "full" mailbox. Today is Jan 6th and I have chosen to cancel the order. Beware of shopping with them. Seems a tad shady that they removed the customer service number from their website after black friday.

The website is not user friendly. Every time when I try to log in, it says that my password *** incorrect and prompts me to change it. This is very inconvenient. At times, the password *** be changed when necessary which prevents me from accessing my account for hours and days. The customer service is not efficient. They say they created a shipping label. However, four days later the carrier still does not have my package. The customer service would not tell me where the order is and ignore my further inquiry.

So FINALLY, after an inordinately long time, the two masks I ordered have arrived. Before you say, 'shipping time is not our problem', I have ordered a number of items from the US and elsewhere since placing my orders with you, and their shipping was much quicker and less expensive. The photos of your masks show items of a considerably higher quality than you actually provide. I had to trim the white fabric sticking out from under the LV mask, and both items have ragged, uneven stitching. You should be ashamed of yourselves, but I'm sure you're not. I don't even want to give you ONE star, but there is no facility for 1/2 star.

Prior to my last two experiences they offered great prints. Two times I ordered notebooks with prints and when I received them the images were adjusted to being off and didn't look how I uploaded my order. The first notebook error they refused to refund. The second notebook error they said they would refund if I sent a pic of the notebook destroyed. I sent the image they requested 72 hours ago with no response about when I'll get a refund. There customer service is horrible with resolutions to issues their company caused with misprints. Due to that I can no longer order from them again and I want to warn others this may be an issue for them as well so buy with caution.

If I could give them zero stars, I would! Ordered items that were supposed to ship in "3-5 days". Twenty three days later they still had no idea when the order would be produced, let alone ship. They have a call center, but they can only issue tickets to the Supervisors and production crews. Most tickets don't get answered, but if they do get answered, it's with a canned "we apologize for the delay but orders will ship within 14-16 days of ordering" response. They can't actually call anyone for help, because the company works only by email. Cancelled the order, now waiting to see how long it will take to get a refund. In the meantime, I don't have a gift I really needed. This company is awful!

I ordered a framed print on Oct 11, 2020 that was supposed to ship Oct 20. After receiving no word from them, I followed up on Oct 24, and only heard back on Oct 29 that due to covid and increased demand, order turnaround times were increased to 14-16 days, and that the order was estimated to ship in 9 days from then (Nov 7). I followed up on Nov 27, and could not get a status update at all. I was told that someone would get back to me, but no one ever did. I followed up again Dec 7, only to hear back on Dec 8 that my order was cancelled due to the frame being discontinued and that I would get refunded (almost two months since my order). This company has the worst follow up I have ever experienced. I would recommend staying far away from them.

It's been over three days since our account was unexpectedly closed without any prior notification. The only indication of this closure was a message displayed during login attempts. Despite multiple attempts to contact you through various channels, we have not received any response. Concurrently, our custom domain, shop.unfocussed.com, has been removed from our paid membership. This has left our customers, and consequently yours, unable to log in or track their orders, with all their links being non-functional. They are understandably upset and feel misled. The absence of even a basic communication from your end is not just unprofessional but also harmful.

Moreover, a significant payment that was due to us on the 15th has not been processed. We are unable to access our records for our paid account. Additionally, the redirection of traffic to our domain during paid advertising campaigns amounts to further malpractice.

Complete ghosting, zero response or notice

Yo, listen up folks. I gotta warn ya about this site called FineArtAmerica. They ain't no good when it comes to honoring their discount offers. I saw this banner on their site that said "20% off all wall art! Today only! Offer ends tonight at midnight EST." So, I added an image to my cart, but guess what? The discount didn't show up. I was like, what the heck? So, I called up their Customer Service, but they were no help at all. They told me to email Tech Support, which I did. But, it took them days to get back to me. And when they finally did, they said they wouldn't honor the discount because it had expired at midnight on the day I placed the order. Can you believe that? I explained to them that I tried to place the order on the day the discount was active, but it didn't work. And because it was their mistake, they should honor the discount. But nope, they refused and even suggested that I cancel the order. Like, seriously? They were willing to lose a $500 order just to save less than $40. That's messed up. This whole experience has left a bad taste in my mouth. I ain't never ordering from Fine Art America again.

We recently bought a 30" x 40" Giclee print from FineArtAmerica, which was a photo taken by a friend who's a great local photographer. We were pretty excited to receive it, but we were disappointed with what we got. The price was a whopping $561, which included delivery, so we were expecting a high-quality product. Unfortunately, that wasn't the case.

When we opened the box and inspected the print, we noticed that the frame was poorly constructed with low-grade wood and ill-fitting joints that were held together with small staples. There was no appropriate wood joinery, metal angle brackets, or glue used. All of the 45-degree corner reinforcement braces were loose and separated. The print didn't fit well on the frame, and for some reason, the photographer's signature appeared at three different locations on the canvas.

After hanging the print for two months, we noticed that both the top and bottom 40" wood frame sections had warped. This caused a 1" gap between the print and the wall on both the left and right sides, and the print was loose and wavy. We thought about sending it back, but we knew it would be time-consuming, difficult, and unrealistic to expect that it would be any better upon its return. So, we decided to re-frame it ourselves using higher quality materials and better craftsmanship.

Overall, we were disappointed with the quality of the product we received from FineArtAmerica. We expected better craftsmanship and materials for the price we paid. We hope that they can improve their product quality in the future so that other customers don't have the same experience we did.

Fine Art America is a website that sells art and greeting cards. They have some problems with their products and customer service. Some people have had issues with the quality of the products they received. One customer bought three greeting cards and a small print, but the cards cut out almost half the photo and the print had smudge marks on it. The shipping is also very expensive and if you return an item, you have to pay for shipping again. This can be frustrating for customers who are not satisfied with their purchase.

Another issue with Fine Art America is their treatment of artists. One artist who has a lot of views and is ranked highly on Google+ has not been treated well by the website. He has helped their search engine rankings by attracting people to the site, but they have not shown him any appreciation. The website seems to promote the work of mediocre artists in their close circles instead of recognizing the talent of those who are truly deserving.

Overall, it seems that Fine Art America is not a great place to buy or sell art. The customer service is lacking and the website seems to favor certain artists over others. It is best to avoid this site and find a better place to buy or sell art.

I recently visited FineArtAmerica's website to order a print. I was pleasantly surprised to see that they were offering a 20% discount for the next 8 hours. It was already 4 pm when I logged on, but I decided to take advantage of the sale and get my print framed as well. I had to get some details from the gift recipient, so I got back online at 6 pm to place my order. However, to my dismay, the website no longer gave me the 20% discount, even though there were still 6 hours left before the promotion was supposed to end.

I searched for a phone number on the website to call them, but couldn't find one. So, I submitted a customer service request explaining my situation and asking them to honor the 20% off discount. However, the response I received from their customer "service" was not helpful at all. They simply told me that the promotion had ended at midnight the previous night and that I was out of luck.

I wrote back to them, pointing out that they had ended the promotion well before midnight. In fact, my customer service request was submitted well before midnight, and I wouldn't have asked them to honor the 20% discount if the website still offered the promotion. I would have just bought it! However, I have not received any response from them yet. It seems like they don't care about their customers or being fair.

Overall, I am disappointed with my experience with FineArtAmerica. Their customer service was unhelpful, and they did not honor their own promotion. I hope they can improve their service in the future and treat their customers with more respect.

This website is not very good and it's kind of like one of those pyramid schemes. They don't really do anything except bring together people who are better at art than they are. That would be okay if they weren't so bad at running their business. They told me that my order would take 2-3 days, but then they said they didn't have enough people to do it and it would take 10-15 days instead. That's five times longer! They shouldn't call people if they don't have enough staff to do the job. And they shouldn't get mad at customers just because their artists don't want to work for them for the amount of money they take from each order. They don't even say how much they take on their website.

To make things worse, the people who work there are really rude and only want to tell you what you already know. They don't actually help you. And they talk down to you, like they're better than you. I'm talking about Jasmine. She was really mean to me.

When I asked to speak to someone who could help me, they just cancelled my order without asking me first. And now they're going to take 2-3 days to send me a confirmation that they cancelled it. I don't know when I'll get my money back. They don't have enough staff to do anything quickly.

I recently made a purchase on FineArtAmerica.com and unfortunately, my experience was not a positive one. I spent a whopping $592 on a custom piece, but when it arrived, it had the wrong frame. I was disappointed and frustrated, but I decided to look up their return policy to see what my options were. It turned out that I needed to print a label with a person's name and address and ship the item back at my own expense. This was already a hassle, but to make matters worse, the piece was too big for my car, so I had to contact UPS to pick it up. I insured it for $600 and required a signature upon delivery, which cost me $272.

The day after UPS picked up the piece, Fine Art America reached out to apologize for the mistake and offered to send me the correct piece. However, it was too late for me as I had already moved in a different direction for the space. I told them not to send the piece and asked for a reimbursement for my shipping costs instead.

We exchanged several emails where they asked to see the UPS receipt for $272, which I had already sent several times. They offered me a gift card, but I had no use for it. All I wanted was to be reimbursed for my shipping costs. I didn't hear anything for 10 days until I received my original order, but now I have no place to put it. I'm hoping they don't ask me to ship it back again!

This experience made me question the pricing of their products. If they were willing to let me keep the first piece and send me a second one instead of reimbursing me for the UPS $272, then the product must be way overpriced. Keep that in mind when you're shopping on this site.

Overall, all I want is to be reimbursed for my shipping costs for their mistake. It was their error, not mine. I hope they can resolve this issue soon. Thanks!

I recently made two purchases from FineArtAmerica, an online art marketplace, during their Black Friday sale. Unfortunately, both times I received the merchandise with incorrect invoices. As a result, I had to pay more taxes than I should have. The first time this happened was in 2016, and despite numerous emails, no one took responsibility for my loss. I was extremely disappointed with their customer service, which was very poor.

The second time I ordered was during last year's Black Friday sale, where they offered free shipping worldwide. I purchased an item worth US$ 214.96, but when the package arrived in Brazil, the invoice showed a value of US$ 518.22. This meant that I had to pay import taxes based on the wrong value, not the actual amount of my purchase. I refused to accept the package and instructed UPS to send it back. However, UPS only returned the package on January 19th, despite it being sent back on December 8th.

When I contacted FineArtAmerica for a refund, they refused, citing their return policy of 30 days. However, this policy should only be valid if they deliver a product in perfect condition and with the correct documents. Moreover, they chose the carrier (UPS), not me, so I cannot be held responsible for the carrier's procedures. I was extremely disappointed with their response, which was lazy, bureaucratic, and careless.

Overall, I would not recommend FineArtAmerica to anyone. I have bought many things from the US before, but I have never faced such incompetence and dishonesty from a company. Their customer service is very poor, and they do not take responsibility for their mistakes. I was extremely disappointed with my experience, and I will never buy from them again.

Terrible quality product. Non-reply from company. I found an astrophotography picture on their website that I wanted to buy as a print and frame to put on my wall. When the print got here, not only was it rolled with the printed surface on the outside of the roll (inside the roll is better for the picture), but when I un-rolled it, it looks as though it's been printed on a cheap, consumer-level printer with a dirty print head. Especially in the lighter areas of the image, the striping is so terrible that you can't even tell what the image is supposed to look like there. I could have honestly downloaded a photo off the internet at 72ppi and printed it myself on my own computer and gotten a better result. I emailed the company a complaint (and included a detail shot of the worst area of the image) through their "contact us" form on their website more than a week ago, and they have yet to reply. They likely get so many complaints about bad quality products that they just ignore them all now.

I am unable to track my order. I have contacted Customer Service several times via email. I purchased two tote bags on May 8. My order number is XXXXXXX. I received an email right away thanking me for my order and saying estimated ship date would be May 13 and i would receive an email when it shipped. My order total was $79.25, and I paid with my Visa card. I followed up with an email on May 28,2020 inquiring about my order. I got a computer generated email back saying thanks for reaching out and a ticket number had been created. The ticket number is XXXXXX. On May 30,2020 I received an email from *** saying sorry for the delay and that she would follow up with production and get back to me. never heard back from her or anyone. I sent more emails beginning the week of June 1,2020 and even phoned the number on their website, after 30 minutes of holding and no one answering I hung up. The number I called was XXX-XXX-XXXX. To date I have not been able to contact anyone or get an email answered.

I ordered 3 black and white framed prints on 11/4 (order XXXXXXX) to hang as a set from Fine Art America and they shipped one of them in the colored version. The said they would send the correct one, but instead sent another colored print (11/18 order XXXXXXX). Contacted them again and they shipped a 3rd print on 11/22 (order XXXXXXX) and SURPRISE they sent the wrong one again. I was only given a refund of one of these incorrect prints, so I need a refund for the other two $111.95 each including shipping. Also, I'd like a refund for the two pictures I"ve purchased as part of a set I cannot use ($190 owed back to me for those two). I've called and emailed numerous times and I'm given the run-around. First was told that it had been over 30 days since my first order, so no returns allowed for the original order. Then was told I didn't have to return them, just sent pictures of the destroyed images (which I did) and then no response to that. Please help me get a refund of $111.95 plus $111.95 plus $190 totaling $413.90.

Confirmed cancellation of two purchases. Refused to send in writing. Shipped one of the two items. Still did not cancel the other. I placed two orders with Sicovers.com through fine art America. The items were part of a set. The first two items were supposed to ship out 9/17 and were a time sensitive gift. The second two items estimated to ship 9/22. I called customer service 9/18. The rep stated it could be another week or two before the first item shipped. Let alone the second items, but stated they are delayed. Due to the delays I had to cancel my orders. Both orders were cancelled over the phone. I called again 9/21 at 9:00am. The rep stated both orders had been cancelled. I received shipment notification at 6:00pm on one of the orders. I called back and customer service stated my orders had not been cancelled and they would submit a ticket. The rep on the phone confirmed they will cancel the order and refund my money but refused again to provide anything in writing. I have still not received a refund and the half of my order that was ordered 4 days later shipped without the first one 2 days after cancellation was confirmed.

I ordered a high-quality framed art print online, but when it arrived, the packaging was excellent, yet the plexiglass had smudge marks and surface scratches. I contacted customer service to initiate a return based on their quality guarantee. I provided photos and a video of the defects, but the representative struggled to open the video. Despite multiple emails requesting return instructions due to my imminent travel plans, communication was poor. I even called to speak with a supervisor but received no response, and they are failing to honor their quality guarantee.

To whom it may concern, My spouse purchased a gift card for me from Fine Art America. I ended up in the hospital for several months last year and could not think about the gift certificate. I went to redeem it earlier this week, only to receive an error at checkout with no explanation. I reached out to Customer Service through email, phone and sat on hold/left a message. I also sent numerous emails and messages through social media for an explanation as to the error. I received a reply a day and a half later via email telling me that it was invalid after 12 months. I responded stating that under federal law gift cards do not expire until five years. I had also supplied the code that the "manager" asked me for. She disregarded the code in the email and replied "Most places that is not a law. Only in a couple. Ours is valid for 12 months". However, I don't believe that to be accurate in terms of the law. Disappointing and immoral. I forwarded her the code that she claimed she had not received again, while also asking if they were in the United States because I've never read via the FDIC that the law did not apply to "most places" Again, customer service delays. No response. Based on her tone and delays I don't anticipate much in terms of a resolution. I find their policy unethical and their service beyond disappointing and slow

I went on their website to purchase a *** blanket and some pillows when I went there at the top of the website was a 20% discount so I proceeded to start my order where it showed the price was a 20% discount in the sizes of each of the merchandise so I ordered four pillows two 26x26 and two more pillows 20x14 A shower curtain a fleece blanket and a duvet cover, Mind you everything was 20 off I went to check out I paid for my item through my *** and when I was done I went to my *** to check my account to make sure it was right and only said five items and I ordered seven almost 460.00 Worth this stuff when I noticed my order was wrong I looked it up they had revived my order without my permission to pillow has disappeared and it all was regular price the pillow sizes was even changed to the small ones when I emailed the company about this issue they said the promo code only last for just a few seconds and there was nothing they could do I told them that was bad business you can't change peoples orders and give discounts and not honor it so I called them to talk to a supervisor they told me the same thing this is very wrong very raunchy business to do the poor hard-working single parent people they shouldn't say they're going to give 20% and not give it and then revise peoples orders after they pay they should not be allowed to sell products to the world it's the worst experience as a consumer that I've ever had happen

Package delivered to incorrect address. A promise made to redeliver to correct address several times. We then asked for a refund - not received. November 3 ordered a print invoice *** IN THE STORM ON THE LAKE OF GALILEE REMBRAMT ***. 20 in by 30 in. Glossy canvass gallery wrap stretched canvas print 1.5 inch stretcher bars with mirrored image sides. Subtotal 242.86 shipping 31.60 for a total of $274.46 which was sent to incorrect address On Nov 18 we called XXX XXX XXXX and spoke to *** who advised a new print would be sent to correct address and we would hear within 1 to 2 days. Nov 20 spoke to *** being processed. Dec 3 spoke to *** in production and will be reshipped Also spoke to *** and asked for a full refund would hear 1 to 2 days. Dec 9 spoke to ***; will speak to *** (***) who is overlooking new info. email received from *** advising that he had informed his production team about delivered request and as soon as they respond he will respond. I was provided with tracking number XXXXXXXXXXXX. I asked to escalate matter. Sent to Supervisor *** who denied refund as they delivered parcel to address provided. However, she could not provide proof of delivery. But told me that I could reorder item. I asked what that meant;( that I have to order at my cost.) I have not heard back from her. Dec 16 spoke to *** who advised she would assign issue to a higher staff member. 1 to 2 days again. Dec 18 spoke to *** sending info to *** again who is higher than ***. 1 to 2 days. On Dec 23 spoke to ***. She sees that I have not had a reply. She sent request again under ticket XXXXXX. So far, a total of 11 people. I saved for this gift for Christmas and so far out of pocket $274.46.

Customer service is TERRIBEL! They do not answer or take action for requests made my the customer. I ordered a tshirt on January 16...order #XXXXXXX. I chose a size xlarge, but after the purchase was made I saw that the size ordered was medium. I immediately used their online request contact form, and requested that they change the size of the shirt. I received an email stating that I would be contacted. I was not contacted. The next day I sent another request form asking to have the order size changed, and got not reply. Later that same day, January 17, I sent another request form asking to have my order cancelled. I recieved a reply on January 18 saying they would contact the production team to cancel the order and would be in contact with me. I did not hear back. So on January 18 I sent yet another request to cancel the order and refund my money, which was not answered. On January 19 I requested again to cancel the order and refund my money. I received a reply saying that the cancel request had been made. The morning of January 20, now 4 days after original order was placed, I received a shipping notice for the item, in the wrong size. I sent another request saying that I wanted a refund and refuse to pay for return shipping for an item that I requested not be sent. I was told to refuse the order when it arrived and when they recieve it back, I would get a refund. This is unacceptable customer service practices. I should not have to go through so much trouble and wait so very long to get my money refunded when I made summary requests to cancel the order well in advance of shipping. I simply want my money back and do not want to have to deal with this horrible company who clearly does not care about customers.

On Friday Oct 22, 2021 at approx. 8pm my wife and I were shopping for print art and were lured to Fine Art America's website by a discounted sales price on a line of products. Specifically the particular item we wanted to purchases was advertised as being on sale from the list price of $184.88 each to a sale price of $148.00 each. Within an hour of going to the website we selected three prints from a specific artist that were all of the same size and and advertised sales price and proceeded to check out. When we entered checkout the total cost (before S&H and taxes) was $444.00 (the advertised sales price of $148.00/each x 3), and this remained the case until the final step where payment information is entered. When we got to the payment information screen the price returned to the full price and the total became $554.64 (plus taxes and S&H). I contacted their customer service and received and email from Judy indicating that it was a limit time offer and that there was nothing that could be done. I requested a phone number so I could call them and a representative confirmed that some offers are only for short windows of time, and confirmed that the site doesn't make customers aware that the offer is limited time or that it will expire. This appears to be an intentional bait and switch tactic, and looks to be a predatory sales strategy to lure buyers in with sale prices and then remove them when the buyer gets to the final part of the check out process. If I hadn't double checked the price and all of the information prior to entering a credit card # I may never of realized that the price changed. An investigation would reveal how many sales offers were removed while in the check out cart and I suspect this a systemic issue with FAA. The owner, *** has a technology background and designed this platform per news articles. The ticket ID# is XXXXXX.

Wrong product was shipped to customer. Customer service takes extended time to respond for a replacement, several phone calls & emails nothing resolve I've been an 'Artist' on this website since 2012 and have rarely had any issues. I use it on occasion to drop ship speciality photo products to customers. Placed an Order for 2 throw pillows on 11/23 Order #***. Product was shipped in a timely fashion direct to customer, then on 11/30 customer reached out alerting of the wrong product shipped in error (They sent color Christmas Pillows not a Black and White Photo Pillow as ordered). I immediately submitted an email to customer service (Company had taken their phone number off the online contact form) Sent this email with photo of the wrong product on 11/30, no response, again on 12/3. Found the phone number and called on 12/4 was given customer service ticket #XXX XXX and told '***' would be in touch within 24hrs. Didn't hear from her until 12/8 saying they we're going to remake them. I requested a timeline for this on 12/9 and she responded on 12/10 stating she requested an update from production and circle back in 48hrs if shipment info has not been received. This is the last I have heard from them. I've emailed 12/12, 12/14, 12/15, 12/16 as well as been on hold for 30mins+ several times on 12/13, 12/14 & 15, left voicemails and no response. This is not an acceptable response time for a business to acknowledge their mistakes in a timely manner. Its Christmas and everyone is busy, but this order was before Thanksgiving when things were not. Staff your company accordingly if you're making a killing in sales, this now reflects bad on me to my customer when I have my act togeather. Replacements should be sent and a refund issued for the hassle and energy spent on this. Extremely disappointed in this company and reading similar complaints on the Complaintsboard.com website is not comforting.