Fine Art America review: Horrible quality, not as advertised

BEWARE what they show on line is NOT what you may get. First photo below is what I wanted (taken from their web site), second one is what I got. Paid over $500 for a large photo print. It is no where close to what is advertised on their web site. The picture is so dark I am not sure it is the same picture and most of it you just can't see it is black. Getting a run around from customer service about it looks different on different computers, different photo papers etc.. No. It is just very poor quality printing and lack of quality control. I am trying to get a refund, I asked for a prepaid return label to send it back but have not received one. They say destroy it and they will refund me minus the shipping (over $100), but why should I pay that cost when this is their error? What makes is worse this was a birthday gift for a family member and destroyed what should have been a nice surprise. I will give them a few more days and if I don't get a refund I will contact the credit card company.

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