Fingerhut
Reviews and Complaints

Poor choice of mine to make Christmas purchases for my husband with Fingerhut using the pre-auth'd credit limit they gave to me. I was making my payments as required. Only a couple months later I received a notification from Fingerhut stating that I was getting a credit increase. Fabulous, I thought, because it would improve my credit rating -- or so I thought! Turns out, the additional $200 credit increase is something I'm having to pay off, even though it's not a purchase?!?!?! Does it make ANY SENSE that I am required to PAY UP to my new credit limit? From what I can tell from my statements, I have paid off my purchases, and yet Fingerhut wants me to continue making payments on an increased credit limit amount that I did not request! I have since closed my account; I am DONE with Fingerhut!

I checked out the guitars that Fingerhut sells. If you notice, they never include the model number. A program I have installed on my computers to help me find better prices for items that I am interested in purchasing, found the same guitars at several other retailers. What a shock. The guitars were researched using the found model numbers and were of beginner/amateur quality. This is no big deal, what is the big deal were the prices. Every web site that sold these guitars were pricing them at between 30 and 70 percent of the price that Fingerhut was charging. I don't mind overpricing, that is part of the game in today's retail market. What is the scam is that they will not provide model numbers to allow the customer to comparison shop. I even emailed them asking for the model numbers, no surprise when there wasn't a response.

So fellow shoppers, beware, they want to trick you into the "advertised quality of the product" and then overcharge you for the low quality item that they actually sell you.

On April 9, 2011 I ordered an 18" grill that I have not been able to find elsewhere from Fingerhut. I did this online, and applied for and received a credit limit of $700. The total cost was approimately $70, including shipping...so it was not a high priced item. This is my first order from them, having received MANY catalogs. The order processing went fine, but all went to hell after that. The confirmation on 4-9-11 claimed they would ship between 1 and 5 days. By the way, there was a "free" gift involved, which they shipped on 4-11-11, and I received on 4-14-11 via USPS. Prior to the actual grill shipment, I sent Customer Service emails asking who the carrier would be. They have NEVER returned any of my emails! I received a shipping notice on 4-13-11 saying "Your order is being shipped", along with a tracking number...but without a carrier name. On that notice it also said that " shipping within 10 shipping days". Not knowing for sure whether it actually shipped, I called them and found out that it shipped via "Speedy". They also said it could take up to 30 days for the shipment to arrive, which REALLY irritated me. I eventually found out that "Speedy" operates out of Canada, could not get any tracking on it, so I called them back. They (Fingerhut) claims the shipment is in transit, but could not give me an estimated delivery date. Via email, I asked to cancel my order, but have not heard from that either. Anyway, my order is supposedly on it's way, so I am forced to sit and wait. Have not ever heard of "Speedy" delivery service in the USA. I am an elderly gentleman, and only am able to get out for grocery shopping, doctor appts and general small shopping trips. For the past 3 years all of my main shopping for all holidays, birthdays, etc. has been online through some great companies. Have experienced shipments via USPS, UPS and FedEx, all with excellent tracking. This is the first and last time that I will order anything through Fingerhut. For the hell of it, I returned their "free" item at a cost ($6.65), which I absorbed. The "free" gift was a cheap "throw" of very poor quality, which I would not have in my apartment. Maybe they will give it to a charitable organization, which is what I should have done.

This company constantly calls my home number looking for a person I have told each operator who does not live here. I wouldn't mind problem is the phone calls are always between 6am-9am and I work shift work. y phone number is on the "do not call list" a whole lot of good that does. There excuse why they always call is that my number is listed under an automatic dialer system. Well I really don't care whether it is manually or auto dialed take my number off your list. This morning they called at 8.13am woke me up as I just got home from work I waited through the automatic message system to finish to speak with a operator..."Urgh hullo is Jamal there" there is no Jamal here "click" she hung up on me. I call back and ask to speak to a supervisor because I am sick of the last 6 months every other day of this. Apparently I am being put through to a supervisor "click" hung up again...are you kidding me! I call back this time I am told it's the automatic dialer and a request will be put through to that department to have my number removed, didn't get any apology. Really is it? Is it really going to be removed? Because no Jamal lives here and my number is on the "do not calling list" 1 more call from them and I am pushing legal action. I should not have to change my phone number or account because of 1 company that are too lazy or "don't care" attitude to remove my number btw I am not turning off my phone I have kids, and why should I have to.

I began purchasing Fingerhut products when Holsted Jewelers asked if I wanted to choose a piece of jewelry; that it would appear on my Fingerhut bill. Thinking that it was approximately $29, hesitantly I accepted, even though I do not have lots of money, and hardly wear jewelry. I am a student who is busy studying, and on the go the majority of time. I am not working, but live on a limited income. I do like many of Fingerhut products, but unable to purchase everything I see on their catalogs due to lack of monies. I have a limited budget. I have tried to call Holsted Jewelers many times; each time their recorder states that the phones are not working. I have also called Fingerhut and not allowed to speak to management/supervisor. Yet, they continue to add the cost of jewelry without my knowledge/approval. This tells me that my bill will continue to grow, even though I pay my monthly bill. Today, again I was refused to speak to a supervisor at Fingerhut. Also, I was told that jewelry was sent to me, and $50+ added to my bill. This not only takes me away from my studies, i.e. going to the post office everytime they send the jewelry; this is absurd. I informed the Fingerhut Customer Service Agent that the phone number they give customers is no good; also, that I will be submitting a complaint to our Attorney General for the State of California, in Sacramento. I began purchasing Fingerhut products when Holsted Jewelers asked if I wanted to choose a piece of jewelry; that it would appear on my Fingerhut bill. Thinking that it was approximately $29, hesitantly I accepted, even though I do not have lots of money, and hardly wear jewelry. I am a student who is busy studying, and on the go the majority of time. I am not working, but live on a limited income. I do like many of Fingerhut products, but unable to purchase everything I see on their catalogs due to lack of monies. I have a limited budget. I have tried to call Holsted Jewelers many times; each time their recorder states that the phones are not working. I have also called Fingerhut and not allowed to speak to management/supervisor. Yet, they continue to add the cost of jewelry without my knowledge/approval. This tells me that my bill will continue to grow, even though I pay my monthly bill. Today, again I was refused to speak to a supervisor at Fingerhut. Also, I was told that jewelry was sent to me, and $50+ added to my bill. This not only takes me away from my studies, i.e. going to the post office everytime they send the jewelry; this is absurd. I informed the Fingerhut Customer Service Agent that the phone number they give customers is no good; also, that I will be submitting a complaint to our Attorney General for the State of California, in Sacramento. I just wonder how they are charging people, possibly stating that they sent the jewelry, while the customer never knew anything – more so Fingerhut entering/adding to our bill without approval. (I could not attach 2 copies for proof; only accepts proof photos.)

This has to be the sorriest Company out there in its dealings. I was sent a pre approved credit amount and placed an order by mail. They have not sent my order that was a fourth of my credit approval amount.The website has to be the worst of all. I type in my account number given to me on there catalog and the catalog number . The website said they did not have a record of me. What a Crummy Company! I do not know how they continue in business. The order I placed was for NH 381 an Ab Glider. It was advertised at $16.99 per month with a rubber mat for an extra $3.00 per month.

The day after christmas i recieved my anniversary wedding set from fingerhut. within 24 hours two stones had fallen out. i called customer service and they said they were sending out a label to mail it back for credit or an exchange. now remember this was like the 28th of december. im still waiting for the label. i even called customer service back and they didnt know anything about the first phone call, but said they would resend the label. still dont have it and while im waiting another stone fell out of the ring. fingerhut has the worst customer service i have ever seen in my life. most of them can barely speak english. and the rest cannot seem to place the order. by the time i get a label it wont even be diamonds anymore it will probably have turned back into coal. for real this place sux bigtime.

FingerHut was helping those who were poor to purchase items with monthly payments. I ordered from a magazine and threw it away after I made the order. The order in the magazine advertized that is you bought two products together You would receive a discount. I looked my account and no

order was processed. They had told me it would be delivered Dec 10th.

I called then about my order and they would not give me any discount. I told them, I wasn't the one that made the mistake, I tried two more times

and asked for a supervior. All three said that their was no such deal and I did not know the magazine number. I told them it was the catalog sent to maryland in Dec. I told them what the add said and they acted like they

had no information or catalog. That is bad business.

They found the items but not the discounts. I am unhappy the way they did

not try to help me and the $35 dollar shipping charge.

I was a loyal customer of Fingerhut fir many years...until one Christmas they sent me a defective item (it was a toy for my son) I called and told them about it but they did not feel they were responsible and refused to replace the item. Mind you...I didn't ask for a refund I wanted them to replace the item but they would not!

But yet they continued to bill me every month. I stopped doing business with them and asked that they discontinue sending me the catalogs. Well they continue to send them for three more years.

I called numerous times regarding this and they claimed it takes a while before the catalogs stop. I suspect they hoped that I would change my mind but I did not. Customer service was not accommodating at all...in fact they were very rude.

I have vowed to never do business with them again neither will I recommend them to anyone!

I signed up for fingerhut on Nov 24, 2010. I was immediatly approved and given a $250 credit limit. That same day, I ordered 6 feather down pillows and a new King Size Bedding set. I received the items on Dec. 3rd 2010, my "free gift" arrived 2 days later (it was 2 christmas stockings, actually quite cute).

My only complaint is there customer service (the products they sell could be higher quality too, but thats what you get when you pay for the convience of monthly payments). Anyways, the day AFTER I ordered my items, I tried signing in again to see if they had anything else I wanted (I still had about $100 credit remaining and intended to pay them in full on my 1st due date) but I couldn't sign in!

I tried over and over, but my email address was not REGISTERED anymore! I called a few days later, and they told me they had a problem with their website and it would all be corrected. 2 weeks later, and it STILL isn't working! In fact, my email address is now registered to someone else's account! I plan on calling them again soon, we'll see what happens. But I don't expect much from people who can hardly speak english. I don't mind overseas customer service.. but they should at LEAST understand basic english and be understandable. People with intense thick indian accents should not work the phones.

Other than that, I was pretty pleased with my items. My comforter is soooo warm, my pillows are nice and soft (altho the feathers like to stick you occasionally). Fingerhut is what it is. If you can't afford to buy something outright at Walmart or wherever, than this is probably your best option. I am only doing it to improve my credit score and buy a few things here and there that I can't afford to buy outright while I'm in school and planning a wedding.

Over the year I have received several catalogs from Fingerhut stating I was preapproved for credit. The credit was different with each catalog ranging from three hundred to four hundred dollars. I never placed an order until November 15 I placed an order of what was supposed to be Christmas gifts. After waiting for two weeks and making two phone calls to inquire about my order I received an email stating I had been denied. This is bad business. I want removed from the mailing list. Apparently their idea of preapproved is not the same as mine.

I recived a Idem from fingerhut that i have returned to them, they keep calling stateing that i have to pay then more money for something I dont have & was returned to them, I Never ordered anything else from them, They keep calling even after this Ideam was return statting I owe them more and more money it stands at 105.00 for something that i ordered that cost 49.00 which was returnned.
I have been trying to rebuilt my credit which iam doing a good job of and i dont need it ruin bye this company, when they call they state they will just keep on calling and harassing me till this matter is taken care of, i have health problems and have a cornic Illness the calls are aleast 3, of four times a day. know I just recieved a letter from a collection company namedRJM Acquistion funding LLC, Access code is [protected] Finger hut acc # [protected] my names michael E rawson 288 Ocean st hyannis Mass 02602 Please tell me what i can do to stop this harasment from going any further, and stop the phone calls. and stop them from ruinning my credit, Please help me..M. Rawson

They always send me pre-approved catalogues. Only place they go is the trash can. I mean, some of the items in their catalogues I have found $50-$60 cheaper at other stores. And Ebay I have found items $80 cheaper. Why am I gonna order from their over-priced catalogue when I can just drive to a local department store or go on Ebay and buy the same items they have for almost half-price? They need to wake up. Don't they know the economy is bad. People ain't got money, we need deals if we're gonna buy.

Everyone who has an account with Fingerhut...pay close attention to your account! This is not the first time this has happened to me. I always make my monthly payments, online, around the first of the month for a payment that is not due until the third week of the month. In other words, my payments have always been made early. But their accounting system is still in the horse & buggy days and they have four times now not recorded my payment. Eventually it gets straightened out, but I have to wonder, since it has happened so many times, if this is a sneaky way for them to get extra monthly operating cash. Has this happened to other people? I will pay off my account (with checks from now on!) and not do any more business with them.

Received a call my account was past due. I said I had not received a bill for February. Learned Fingerhut had mailed it to the wrong address.

All previous bills were sent to PO Box 541, Taft, Ca 93268. But for whatever reason the February bill was sent to 112 Oak St, Taft, Ca. My street address where mail is never received

I was told I would have to pay $24.90 late fee although Fingerhut was in ERROR.

A man whom I spoke to and requested a supervisor kept putting me off. I had to repeat my address four times before he understood as he spoke very poor english. A detailed letter will follow. VERY PISSED.

Fingerhut shipping overcharge.. Is based on the number of item's you purchase,, if you buy one item @ 149.99 the charge is $13.99. You buy 10 item's totaling the same the shipping charge is 10 x $13.99. Ups,, usps (Us post ofc), federal express, none of these agree with these charge's because if they ship one box with 6 item's you charged as though it was 6 shipment's.

Consumer beware,, this is fraud.