Fingerhut

I'am a loyal and long time customer of fingerhut I was given credit with this company and I always paid them on time I even doubled my monthly payments with fingerhut. They raised my credit from $300 to $500 and I started making my monthly in december 2020 $50.00 each month and then I doubled the payment s to $100 and they say I owe the $599. They are a fraud and rip off never sent me my monthly statements now my credit is destroyed and I can't get my first home loan because of this horrible debt. I was referred to your online complaint program by the united states senator's office. Thankyou, sincerely, angie s.

Merchandise credit was not correct and now the balance is on my credit report in which no one at Finger hut can explain why. They claim the reason for the credit being low was due to the condition of the merchandise which I never took out of the bag and returned immediately after receiving the item. The quality of it was very cheap and not to my appealing. Needless to say when I asked for a cooperate number I was given a number that had nothing to do with Finger hut. I need this issue resolved ASAP as I am very upset about the way the so call" supervisor" tried to handle it.

i purchased BEATS headset to listen to books on my AUDIBLE account. it worked for one week. i have called fingerhut 10 times to return the item which is defective, they said they would send a label. they did not. when i call they transfer me to another person, who says they cant hear me and hangs up. i can hear roosters in the background. this company is a joke, how can they stay in business? i want this item picked up IMMEDIATELY, so i can get the credit to my account.

I will get directly to the point and I work so very hard getting this account advantage and with finger hut and for my credit account. I have been a loyal great paying with fingerhut and off and on for almost 20 years, and fingerhut continue to harassed me and every year and as usual and in july of 2019, and they continue to harassment me and also and by text and as well and if I don't make a purchase from them and by 7/31/19 and threatening to closed my account, and I have a major consumer complaint and this is totally wrong and on so many different levels this is a gimmick fingerhut is using to get customer like to make a purchase and this is only july and put pressure on people and it's not christmas yet. Such as companies like fingerhut with my finger advantage account that's unfair business practices, I don't like it when a company such as fingerhut, when they try to put pressure on a customer, try to manipulate and using scare attack methods, becoming very controlling and try forcing a great paying customer and just like myself and to pressure them into making purchases. I am and adult, as a great paying customer, like my it's to the customer to decide and when they see fit to make these purchases. And for example just like last year I tried to be nice to fingerhut on 10/31/18 and I had order a pair a 3-pair sets of 10k gold hoops. And from fingerhut and I was suppose to received these hoop earrings, and by direct mail and I call fingerhut and I never received the hoop earrings and by direct mail, and I had to filled out and affidavit of not receving the merchandise, and finally in november of 2018 and I had received a letter and from fingerhut and to have my account accredited and when the fingerhut completed their investigation and fingerhut doesn't quite get my message and in the past was the 3 time and that I had ordered something and from fingerhut and at the residence and where I live and someone had stole my merchandise and until I move out this particular apartment unit and will refuse to order anything again and from fingerhut and if I am having this type of problem and fingerhut is suppose to aware of my situation and I had pointed it out to fingerhut. And once again and I am looking forward and to have a response and from compalintsboard.com and regarding this important subject matter.

JAN 15 2015 i ordered 2 simons club chairs ( RED ) THE chairs cme in a week later .FINGERHUT always send a e- mail before the items are delivered one chair was damaged so i sent it back on 1/21/2015 with all the proprer papers for an exchanged and i sent several e=mails to the company a month went by no chair then i called they said the chairs were on back order .2 weeks later i called again .and was told they would send me papers to fill out for a investigation .ok i filled out the paper work then i got a reply that the chair was delivered and sign for by a person name THIGPIG .some one i never heard of and i would have to pay for the chair and i should do a police report and return it to them . # 1) Fingerhut never sent me a e-mail saying the evchanged chair was shipped # 2 ) there are people in my houshold name THIGPIG i have no vistors to my home .and when FRINGERHUT send a e=mail that my order is shipped i make a point of being home this is a terrible way to treat your CUSTOMERS AND THE WORD WILL GET OUT my next complaint will be to the BBB

I purchased a 40"led samsung, 3d television from fingerhut on november 15, 2013. Immediately the tv began turning on and off by itself. I was within the 30 day home trial period, so I called fingerhut to return the television. I was told by an extremely rude phone representative"it is not fingerhut's problem, you must contact the manufacturer", then hung up on me.
I called and emailed numerous times. I got absolutely nowhere with the fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. It is a complete nightmare when dealing with fingerhut.
In december 2013 - I spoke with kyle id # madrilejo - he stated I was no longer within the 30 day home trial period and there was nothing he could do. Again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact customer service.
Again, I emailed several times and I left a negative product rating through the fingerhut website. I received no response to the numerous emails, but fingerhut removed my negative rating from their website. Fingerhut is misleading consumers by removing negative ratings and displaying only the positive.
I finally decided to contact samsung, the manufacturer of the tv.
Samsung arranged for a company to come to my home to repair the television. The repairman replaced the defective part twice (The first part blew as soon as it was inserted). The"band-aid"repair held for less than a week. Again, the tv was on and on, on and off.

I called samsung and their ecr representative told me"your tv is old & outdated". I would have to go through another repair, once I prove the tv is still under warranty.
At this point, I stopped making payments to fingerhut. They sold me an old, outdated, defective tv.
Well, it didn't take long for the harassing, collection phone calls from fingerhut to start. They want their money, but still unwilling to take the tv back. They reported my account to the credit agencies as default, which brought my credit score down.
I started to threaten fingerhut and samsung with a lawsuit, bbb, consumer protection, anything I could rattle off to make someone listen. The tv came with a 1 year warranty that guaranteed against defect... I wanted it replaced.
Finally, 7 months into this ordeal, samsung has agreed to exchange the tv. This should happen within the next 7 -10 business days.
Back to fingerhut - I called fingerhut today (June 30, 2014). I explained that samsung has agreed to exchange the tv and I would be willing to make my monthly payments, if fingerhut removed the late fees and updated my credit report. I was told" you pay the late fees $260.00 now and fingerhut will reimburse you and update your credit report". Really? I asked him to send the information to me in an email, which he refused to do, so I asked him to remove the late fees first, which he refused to do. After going several rounds with this person, he stated he was not authorized to remove the late fees or update the credit report. Why did he tell me he would? Omg - so ntentionally deceptive!
Again, I asked for a supervisor and again I was not allowed to speak with one. I asked to be transferred to someone that could assist me and again, he refused.
I called fingerhut back 6 times today, I have spoken with sarah, kerriann, kim, stephanie, samuel and ellis. All of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers and so on.
This has caused me a great deal of anxiety & stress, it has ruined my credit, which has affected me financially, and it has cost me countless hours.
I would be more than willing to speak with anyone that could assist with getting this fingerhut issue resolve.

I have an account with them and I was recently laid off. I am fully aware they are allowed to call on an open debt, as this was the job that I was laid off from. Today alone they have called 5 times with me calling once to speak to a supervisor. 3 of the calls came after I already spoke to someone about this issue. This is harassment plain and simple. You are not allowed to call someone back in the same day after speaking with them unless they give you permission to do so. My job was outsourced overseas, I am fully aware of the extent to which call centers operate overseas. Our IT department was in India. Every representative that I have spoken to has had an accent, none of sound like they are from Minnesota, as I was told all of their reps are in the US. Fingerhut's parent company is BlueStem Brands and they in fact do have call centers all of the world. This is misrepresentation on their part. In my previous position we were told that if a customer flat out asked us where we were calling from or what company we worked for we had to tell them, full disclosure. It is illegal to misrepresent your company in any way. They are not to be trusted and if this situation continues I will be contacting BlueStem's president John Darrow. On top of already high prices and insanely high interest rates, they are guilty of harassment.

Credit scam
I called to sign up for the restart credit program. They informed me, and I asked several times to verify, that my new line of credit through this program was $170.00. I then placed an order for a 139.99 item, the total after taxes and shipping came to $185.49. They told me my payment would be $81.52, which included the required $30.00 downpayment plus taxes and shipping. They then informed me that the item was over my credit limit.
Funny, if you do the math, it is way under the credit limit.
$185.49
- $ 81.52
_
$103.97
Now they tell my the total cannot be over the $170.00 no matter how much I put as a down payment, because of the program. That is illegal and disceptive. I asked again... What is my line of credit? They told me $170.00. This falls under the usery laws as a fraud. They insist on this line and say it is not. My line of credit is not $170.00 with fingerhut because when the balance in well under, it is still not accepted.

Do not sign up for the restart credit program!

Walker

I had never ordered from this company before, but remember my parents getting their catalogs as a child. This year, I recieved a catalog for Christmas, with a offer of credit. I ordered a personalized ring for my mother-in-law for Christmas out of their "Holiday Big Book". At the time of order, I made clear to the rep that this was a gift for an out of state relative, that I needed to be sure of delivery. I was told at that time that I could expect a max wait of 2 weeks for a personalized item, so i went ahead and placed the order. A day later, I called back to see if I could chage the size because I had accidentally ordered a size small. I was told at that time that if they cancelled my order, it could take up to 60 days to get my refund. That rep assured me that I would have the product in hand within 10 business days and suggested I take it to a jeweler and have it sized if I could not wait the 60 days for my refund. I called their joke of a customer service number tonight (12 business days) after the second phone call and was told that they have a shipping date of December 26 and that I should recieve it 2-3 days after that. As I was passed up the line of management, I was told that I could not get a refund because the item was already shipped, even though not 5 minutes before they had told me it wouldn't ship until the 26th. When I pushed on the shipping issue, I was told that they would not provide me with any kind of tracking number nor would they give me their "vendor's" information so that I could try to contact them directly. They also tried to say that because this item is coming from an outside vendor, that they could not refund this purchase, which is absolutely ridiculous, they took the money out of my checking account within 2 days and I am sure they would be able to put it back in the same amount of time(thank God I did not go with the credit they offered me). This has all left me in a situation where I am out over $150 and with no gift and all I got from their customer service was a "We can do that because your order already shipped", "We are sorry for your inconvenience", "Your order will not ship until December 26th, nothing we can do about that because it ships from the vendor." Am I alone thinking this sounds like a load of bull's feces? Can't refund my money because it already shipped, but it won't ship until almost 3 weeks from now? My advice to anyone reading this post is to NEVER do business with these people...you are doing yourself a favor and saving a lot of frustration if you take this advice.